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Dhgate in Falcon, Missouri - Great LIVE customer service 24/7

I have had good sellers but some issues with other sellers sending defective or totally wrong items, however whenever I hade an issue with the seller army2016 it was impossible to work them he tried to tell me to just to sell the item as defective at lower cost. And they can't accept a return, offered 20$ off a 540.00 order of all defective wrong names and color lipsticks...lol..then offered 40% off and told me that was my only option. However dhgate customer service has always been there to step in and help the buyer with bad sellers. I will continue to Use dhgate ONLY for all my product purchases.
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2 comments
Dhgate2014
#1202908

Hi there!

Thank you for your positive feedback! We are looking forward in doing business with you!

Please make sure to have this marked as resolved.

As a token of appreciation, we will issue your DHgate account a $5USd coupon you can use for your next purchase. Please send us a screenshot of this review together with your login email address at customer-support@DHgate.com.

We are looking forward on your response!

Riane

DHgate

Dhgate2014
#1202606

Thank you for your feedback! If you have questions or concerns with your order please contact us immediately so that we can assist you in resolving the issue.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center

DHgate.com

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Review
#905687 Review #905687 is a subjective opinion of poster.
Product
La Girl Lip Gloss
Reason of review
Return, Exchange or Cancellation Policy

Dhgate - Customer Care Review from Atlanta, Georgia

Been waiting going on two weeks now and Dhgate still telling me they haven't recieved my payment. I sent all the proof they asked for and still no update. I'm going to try to stop payment and get my money back iam very upset. My product should have been here last week
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1 comment
Dhgate2014
#1202394

Hi!

Please provide us the correct and complete order number. That way, we can check the status of your order and we can provide you the correct resolution to this.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards,

Riane Customer Service Center DHgate.com

Review
#905287 Review #905287 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Dhgate in Denver, Colorado - Customer Service

My customer service experience with Nena was awesome! She provided the detailed help and resolution that I was looking for. Every question question that I asked was received in a very professional manner and with a quick response. This was my first time ever utilizing DH and I look forward to using them in the future. Th prices are very competitive at an even better price point. I know that DH will be a very important piece to helping me grow my business in the right direction and the future to come. I don't know why I did not ever think of using this company until now. Great first impression!
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1 comment
Dhgate2014
#1201942

Hi there!

Thank you for your positive feedback! We are looking forward in doing business with you!

As a token of appreciation, we will issue your DHgate account a $5USd coupon you can use for your next purchase. Please send us a screenshot of this review together with your login email address at customer-support@DHgate.com.

We are looking forward on your response!

Riane

DHgate

Review
#904800 Review #904800 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good customer service
Dhgate - Delivery Service Review from Brooklyn, New York
mengfei22 Seller This company is full of it I'm getting married on this coming Saturday at 1 at my dress over a month ago and I still don't have my dress I would never recommend this company to anyone this is a picture of my dress I need you to expedite my wedding...
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1 comment
Dhgate2014
#1201941

Hi Tarajee!

We checked your order here and we can see that it is still on its way to the US. You can track your order here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=EA241488685CN

Next time, please make sure to check on the processing time of the item to make sure that you have an idea on when the order will be shipped.

And since you need the items urgently, you should have chosen and paid for an express shipping.

At the moment, lease communicate with the seller for more information on your shipment.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#904784 Review #904784 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Problem with delivery
5.0
Details
Perfect 5 Stars they are very top
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1 comment
Dhgate2014
#1201787

Thank you for your feedback! We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center

DHgate.com

Review
#904378 Review #904378 is a subjective opinion of poster.
I am still fighting for my money back. More than a year ago I returned a pair of shoes (too big) to your arrogant and rude seller yiwuglobal. How dare you a bunch of thieves and snakes telling me that I was unable to follow the dispute and returned item without a...
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2 comments
Dhgate2014
#1201940

Hi THEBAZILE!

We do understand how upsetting this must be for you. We checked it here that your case was closed because you were not able to follow the dispute process. You returned the item without the decision for your case.

We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you *** and then you can contact us again and we will arrange the refund for you. If they don’t agree to refund you we cannot operate for you too.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards, Riane Customer Service Center DHgate.com

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Review
#904377 Review #904377 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Dhgate in Tangerang, Jawa Barat - Really good Customer service! <3

4.9
Details
i like buying from here until now and today i opening dispute to one of dhgate seller and janedy (one of customer service) help me a lot during the proses all the way.. thankyou so much for all the customer service that i forgot your the name and thankyou for helping me with all of my problems. so much helping and tell me step to step if i don't know how to do it. really cooperate customer service!!!!! Dhgate make it easier to buy online shopping worldwide with some of the products have free shipping and i love it a lot. i will using dhgate forever
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2 comments
Dhgate2014
#1201939

Hi nanayuli!

Thank you for your positive review! Please make sure to mark this as resolved and send us a screenshot of your review at customer-support@dhgate.com so we can process the $5USD coupon for you!

We are looking forward in doing more business with you!

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards, Riane Customer Service Center DHgate.com

Dhgate2014
#1201784

Hi Nanayuli,

Thank you for your feedback! We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center

DHgate.com

View more comments (1)
Review
#904236 Review #904236 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Variety of sellers
  • Web site
  • Dhgate cs
Cons
  • Seller may be rude
Reason of review
Good customer service
Tags
  • Dhgate Payment
  • Good Products Price
3.6
Details
Dhgate is amazing
Dhgate is amazing
Besssssssssssssssssssssssssssttttttttttttttttttt Website ever!!!!!!! I love their collection and i have shopped from all departments. Be it clothing apparels, shirts, blouses, maxis, gowns, accessories, jewellery sets, necklaces, chokers, bracelets, hair decors, or...
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1 comment
Dhgate2014
#1201023

Hi Marymon14!

Thank you for your positive review! We have received your email and we'll have this forwarded for you to receive the $5USD coupon on your account.

We are looking forward in doing more business with you!

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Sil

DHgate

Review
#903409 Review #903409 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Dispute policy
Cons
  • Not delivered and lie by marking items as shipped
Reason of review
Good customer service
Tags
  • unresponsive seller
5.0
Details
The site has been amazing, really easy and useful and i find the best products at the best prices :) :) :) :) The search bar and generally every part of the navigation in the site are really easy. The customer protection is very helpful as well , every time i had...
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1 comment
Dhgate2014
#1200962

Hi salamokeftes!

Thank you for your positive review! We have received your email and we'll have this forwarded for you to receive the $5USD coupon on your account.

We are looking forward in doing more business with you!

Riane

DHgate

Review
#902798 Review #902798 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good customer service
4.1
Details
Dhgate - I bought a set of 10 pieces specific colors and the seller sent me different items(individual) and different colors.
Dhgate - I bought a set of 10 pieces specific colors and the seller sent me different items(individual) and different colors.
Dhgate - I bought a set of 10 pieces specific colors and the seller sent me different items(individual) and different colors.
Dhgate - I bought a set of 10 pieces specific colors and the seller sent me different items(individual) and different colors.
Dhgate - I bought a set of 10 pieces specific colors and the seller sent me different items(individual) and different colors.
i bought a set of 10 pieces lipsticks specific colors and the seller sent me different items(individual) and different colors. i ask for a refund because i lost money and customers because they wanted the set and colors they ask for. the seller sent me a totally...
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Review
#902761 Review #902761 is a subjective opinion of poster.
Product
Anastasia Beverly Hills Lipstick
Pros
  • Customer service
  • Diversity of products
Cons
  • Some items not as described
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution