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4.8
Details
I bought some Yeezy Boost sneakers through DHgate and the quality of the shoes as well as the communication with sellers was amazing. I cannot complain, I was always satisfied after a purchase with them and I've made more than 15 orders with DHgate. Honestly I don't...
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1 comment
Dhgate2014
#1284452

Hi,

Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#994014 Review #994014 is a subjective opinion of poster.
Product
Adidas Yeezy Boost 350 Shoes
Reason of review
Good quality
4.8
Details
I primarily order through DHgate for a lot of my products that I offer my customers. I have a had great experience with this company on answering questions regarding items, fixing issues with orders, returning money on items not received and personally calling to...
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1 comment
Dhgate2014
#1273763

Hi there!

Thank you for your feedback. We are happy to know you had a great experience with us. We are looking forward to your continued patronage.

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#993998 Review #993998 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Price
  • Customer service
  • Guaranteed seller
Cons
  • Fake tracking number
  • Delay in shipping
Reason of review
Good customer service

Dhgate - EXCELLENT

3.8
Details
I am currently A D4 MEMBER AND HAVE HAD BUT 1 ISSUE, AND IT WASNT EVEN A SELLERS FAULT, IT WAS ACTUALLY DHGATE, THEY HELD MY REFUND FOR LONGER THAN A MONTH, BUT A PERSONAL SELLER WHO HAS ACTUALLY BECOME A GOOD FRIEND OVER TIME, HELPED ME THROUGH IT, ITS REALLY A LEARNING PROCESS THAT WHICH YOU GAIN EXPERIENCE WITH OVER TIME, JUST LIKE WITH ANYTHING, ITS REALLY A GREAT BUSINESS OPPORTUNITY FOR ANYONE LOOKING TO MAKE CASH:) I HAVE SPENT THE TIME AND RESEARCH READING REVIEWS AND SUCH THINGS, MAKING SURE I COULD DEAL WITH THE PEOPLE I AM BUYING FROM..DO YOUR RESEARCH, ORDER SAMPLES BEFORE ORDERING LARGE QUANTITIES AND QUALITY VARIES FROM SELLER TO SELLER, DONT ASSUME ITS ALL THE SAME, BECAUSE ITS NOT. THANKS DHGATE.
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1 comment
Dhgate2014
#1273760

Hi there!

Thank you for your feedback. We appreciate it.

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#993820 Review #993820 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Prices
Cons
  • Turn around time too long
Reason of review
Fair pricing

Dhgate - Dress Suit

4.2
Details
Respect to the product I can say the quality was good, but the sizes were very different to the indications that I gave. Respect to the delivery, it was very fast and in great conditions. I would buy again, but being very very specific about the sizes because they were very different to the specified measures for me. The seller was nice and always contacted me and the quality was better than I was expecting, however I had this problem of sizes. I hope they could be more responsible about that and I am sure they will sell a lot, because quality and times of delivery was excellent
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1 comment
Dhgate2014
#1273757

Hi there!

Thank you for your feedback. We also encourage you to keep your communication with the seller open during the transaction.

That way, if you need to confirm the size of the item they will be sending you, you would only need to send a message to the seller. They will surely assist you on checking what the size they will be sending to you.

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#993692 Review #993692 is a subjective opinion of poster.
Product
Dress

Dhgate in Loogootee, Indiana - Great Buyer Platform When You Do Your Research

4.6
Details
I am new here but not on other foreign trading platforms. So far I have ordered 11 products with no issues. Great high quality products beyond my expectations. Communication and research of the seller and the product plays a big role for a satisfactory buying experience. One have to shop around and compare prices, delivery window period, reviews, etc. Yeah! it's time consuming but we do the same thing when shopping on a mortar store. My only complaint it's about placing orders through their Holidays when most vendors closed their stores. I am not sure if some vendors promote that businesses remained open for those days or if DHgate has implemented a plan to cure that inconvenience. Other than that I am very satisfy with my shopping experience.
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1 comment
Dhgate2014
#1273746

Hi Spotrus!

Thank you for your positive feedback. We are happy to know you had a great shopping experience with us. We are looking forward to doing more business with you.

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#993672 Review #993672 is a subjective opinion of poster.
Product
Headphones
Pros
  • Awesome customer service and products
Reason of review
Good quality

Dhgate - Customer Care Review

1.1
Details
Horriable, Horriable!!!! They make you upload pictures of a 100 credit cards. Mine was stolen- and they keep requesting I send photos of it even thought I have explained over 100 times card isn't in my presence- they are incompetent and so unprofessional.
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1 comment
Dhgate2014
#1273590

Hi 123ajjssjdjdbdbsjaj82828,

We are sorry to hear about your experience. Please provide the order number related to this issue so that we can inform our Safety Center that your card is no longer available for further assistance.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#993584 Review #993584 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Poor customer service

Dhgate is buyer beware, choose your sellers carefully

5.0
Details
dhgate is a host company, they do not sell anything.. some sellers have great reviews and have sold thousands of items, others have no sales and sell ten things. you have to read reviews, look at transactions and message the seller if you are unsure. It is like any online host site, a seller on ebay with no transactions is hard to trust. i have been shopping for over a year and bought over 20 items. some up to a few hundred dollars. never had to make a dispute. always came usually free shipping, some items didn't work for the purpose i was hoping, but for a couple dollars for a test fix, i wasn't worried. the sellers don't get their money until you tell dhgate the item has arrived and you are satisfied with it. this encourages a fast quality shipment of the item.. do your reading before buying and you'll probably be fine.. the prices are great. don't always buy the cheapest if no one else has bought from there. go with the most reviewed or best selling option when searching. that helps
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1 comment
Dhgate2014
#1273589

Hi jaywalter,

Thank you for your feedback! Indeed that is one of the best ways when doing transactions online.

We are glad to hear that you are satisfied with your shopping experience on our website.

Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#993562 Review #993562 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Prices
Reason of review
Good quality

Great service dhgate order number: 248491000

3.0
Details
seller was very helpful with great communication. products arrived quickly and as expected. no problems. all products were authentic and came sealed as expected. the seller was very helpful with regards to shipping method and customs information. response time was quick and the whole process was very easy and convenient. the products are new and recently launched and considering that the price was reasonable too. i would give the seller a five star rating for communication, products, service, convenience and friendly response. dhgate is also very quick easy and convenient. some issues with the website as in the messages dont link to the product or seller so you have to navigate in and out of messages and product page. also the payment is in dollars so you must convert to work out cost and even then it could be different because the rate is not clear.
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1 comment
Dhgate2014
#1273587

Hi imranshakoor,

Thank you for your feedback. We are glad to hear that you were satisfied with your shopping experience on our website.

For the issue you encountered wherein you cannot see the seller's message, you may go to your "My Messages" in your DHgate account and select "From sellers" and find the name of the seller whom you've been getting in touch to.

For the payment, there is no option yet to pay in USD if you are not from the USA since the payment will be processed in your own currency however, our team is working on having this option available in the future and we will surely announce this on our site.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil Customer Service Center DHgate.com

Review
#993512 Review #993512 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Products
Cons
  • Dispute process and message not linked to product
Reason of review
Good customer service

Dhgate - Dress Review

My dress fits perfect! I am 6 feet tall and the dress fits me perfectly gives me room for my heels.
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1 comment
Dhgate2014
#1273586

Hi,

Thank you for your feedback. We are glad to hear that you are satisfied of the item that you received.

Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#993231 Review #993231 is a subjective opinion of poster.
Product
Dress
Reason of review
Good quality

Dhgate - Makes people happy around the world

5.0
Details
I understand that we all have our personal experiences and expectations but my experience with DHGate is very positive. So far I have purchased more then 20 different products and never had a single problem. Never made dispute nor there was any need for it. Why should I? Got what I bought! For every order you will receive tracking number. Whenever a shipment arrived, I was positively surprised. It was always the subject that I bought in, of course, excellent condition. The service is more than fair so far and certainly I plan to continue shopping. I have more confidence in DHGate now than in many other shops in EU or US.
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2 comments
Dhgate2014
#1273585

Hi Cohen.Ariel,

Thank you for your continued patronage! We are glad to hear that you are satisfied with your purchases on our website.

Let us know if you have any concerns so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Dhgate2014
#1273169

Hi Cohen.Ariel!

Thank you for your positive feedback. We are happy to know you had a great experience with us. Thank you for your continued patronage.

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

View more comments (1)
Review
#993123 Review #993123 is a subjective opinion of poster.
Product
Samsung Electronics Cell Phone
Pros
  • So far so good
Reason of review
On time delivery