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4.9
Details
Buy with confidence. For several years I buy from this seller (china-watch-factory) Product quality has always been good, beautiful and undamaged. Although sometimes had a few minor problems, these are always resolved by the seller. You can quickly and politely. The...
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1 comment
Dhgate2014
#1275009

Hi,

Thank you for your feedback! We are glad to hear that you are satisfied with your shopping experience on our website.

Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#995764 Review #995764 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Good customer service
Tags
  • Buy With Confidence

DHgate - all good

4.8
Details
Good customer service and fast shipping. No issues at all. Also the sellers are all very polite and do their best. I am happy as DHgate customer and i will stay a happy customer for many years to come if they keep up the effort. Lately they've become better than Aliexpress which is starting to abuse its predominant market position. Communication and research of the seller and the product plays a big role for a satisfactory buying experience. One has to shop around and compare prices, delivery window period, reviews, etc. Yeah! it's time consuming but we do the same thing when shopping in a normal store.
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1 comment
Dhgate2014
#1275007

Hi agi123,

Thank you for your feedback! We are glad to hear that you are satisfied with your shopping experience on our website.

Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#995346 Review #995346 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Good price
  • Quality of merchandise
  • Efficient service
Reason of review
Fair pricing

Great Experience with DHgate

I have ordered from DH Gate 3-4 times now and everything has been smooth. Shipping sometimes takes awhile, but that is not a big deal for me and I've even had some packages arrive very quickly in about 5-7 days. I have been sent broken items and the sellers immediately sent a replacement after I contacted them. I have never had to open a dispute with any sellers. Overall, my experience with dhgate has been great and I'll definitely be shopping here more. I love all of the coupons that you can receive and there is so much variety on the site that it's totally worth checking out if you haven't before.
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1 comment
Dhgate2014
#1275006

Hi,

Thank you for your feedback! We are glad to hear that you are satisfied with your shopping experience on our website.

Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#995277 Review #995277 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good customer service

Dhgate - Lights Review

1.5
Details
Really upset with DHgate. Worst customer service I have ever dealt with. Sent me defective product 2 months ago and after telling me they would send repair part I would need to REPAIR MYSELF I still haven't received the part. Then after many many emails was told they would send me a new product which was never sent. They also said they would send me a BETTER PRODUCT they asked if I would except a totally cheaper product. They have my money and all I have is the broken product they first sent me. Still unresolved as of this writing. Terrible Terrible company to deal with. WARNING! WARNING! STAY AWAY FROM THIS COMPANY.
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1 comment
Dhgate2014
#1275005

Hi,

We are sorry to hear about your experience. Please provide the order number so that we can check the order details and see what we can do to resolve the issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#994973 Review #994973 is a subjective opinion of poster.
Product
Lights
Reason of review
Damaged or defective

Dhgate - GREAT EXPERIENCE!

4.9
Details
I had a great experience with DHGate! Everything arrived as described and was delivered on time. Will be ordering more from them....they help you find the best sellers and most seller communicate clearly and quickly. Would recommend their services to anyone! If you are looking for a great place to order wholesale then this is for sure the place to go. I haven't had much experience with ordering individual but I'm sure they are just as helpful none the less! Very easy website to use and tons upon tons of sellers to choose from. I always read the sellers reviews to make sure I am getting what I am ordering. So far, so good!
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1 comment
Dhgate2014
#1275004

Hi,

Thank you for your feedback! We are glad to hear that you are satisfied with your shopping experience on our website.

Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#994556 Review #994556 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Good customer service
4.3
Details
Dhgate - Trasaccion satisfactoria
Dhgate - Trasaccion satisfactoria
Dhgate - Trasaccion satisfactoria
Dhgate - Trasaccion satisfactoria
He comprado varios artículos en Dhgate y todas han sido realmente buenas... El tiempo de espera ha sido más corto del esperado y los artículos han venido en perfectas condiciones..estoy muy contento *** mis compras. Normalmente el vendedor envía el pedido en dos o tres...
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1 comment
Dhgate2014
#1275003

Hi,

Thank you for your feedback! We are glad to hear that you are satisfied with your shopping experience on our website.

Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#994393 Review #994393 is a subjective opinion of poster.
Product
Clothing
Pros
  • High quality
Reason of review
Good customer service

Dhgate - Football Jersey

This was my first purchase in dhgate and my experience was very good, the product of good quality, the seller quite attentive responding messages, and the waiting time to be normal. A proper strategy is to always look at the ratings of the sellers as well as the comments left by the people who have already bought the product. In my case the buyer had very good valuation and that is fundamental. So I recommend that you first look for a lot of information, ask and compare prices and encourage you to try to buy something through this page I will buy again soon!
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1 comment
Dhgate2014
#1275001

Hi,

Thank you for your feedback! We are glad to hear that you are satisfied with your shopping experience on our website.

Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#994352 Review #994352 is a subjective opinion of poster.
Product
Football Jersey
Reason of review
Good quality
5.0
Details
Good customer service and fast shipping. No issues at all. Also the sellers are all very polite and do their best. I am happy as DHgate customer and i will stay a happy customer for many years to come if they keep up the effort. I love DHgate as consumer and as...
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1 comment
Dhgate2014
#1273767

Hi there!

Thank you for your positive feedback. We are happy to know you had a great experience with us. We appreciate your continued patronage.

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#994281 Review #994281 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Customer service
  • Quality of the products
Reason of review
Good customer service
Tags
  • Good Item Quality
2.0
Details
I ordered a dress and recieved a totally different dress. I followed their procedure and contacted the seller who told me to ship it back. I paid $105 US dollars for the cheapest shipping and the seller will not refund me. I have talked to customer service so many...
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1 comment
Dhgate2014
#1281986

Hi Elmo2200,

We understand the importance n getting a resolution on this issue. Please send us the order number so that we can check the order details and see what we can do to resolve the problem.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#994222 Review #994222 is a subjective opinion of poster.
Product
Dress
Reason of review
Order processing issue

Dhgate - No problems

4.4
Details
I have several orders and have received two orders as of this date,with a minor problem. I commented to send a clear glass item and was told after to had been posted, there were no clear and a white had been sent in its place. I will use the white one that was sent as a back up,as the cost of the of the item was only six dollars. There are still multiple items in the post on the way. Dhgate is only hosting the site,they are not the sellers ,it set up in an E-Bay like format. I try to keep this in mind should a problem happen to arise in the future. Have a good day.
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1 comment
Dhgate2014
#1273764

Hi there!

Thank you for your feedback. We apologize for the inconvenience this has caused you. If you need assistance on any issues of any of your orders, please do not hesitate to contact us in order for us to assist you further.

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#994058 Review #994058 is a subjective opinion of poster.
Product
Glassware
Pros
  • Selection
  • Good price
Reason of review
Fair pricing