DHgate
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBàd customer service and I can't complete my order
Drama
- Product variation
- First time ever having a issue
- Font like some sellers
Preferred solution: Deliver product or service ordered
User's recommendation: If you have a business don't mess with dhgate because they putting me behind in business
Unable to purchase items
I am trying to purchase something from the app and it is being declined and idk what to do about it.
- Shipping takes forever
Preferred solution: My items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | La Grande, OregonIt’s been a month and I haven’t received my order
User's recommendation: So far, to me it’s a scam!
Didn't refund me
Preferred solution: Full refund
User's recommendation: Don't buy from these people
Didn't receive my order
Preferred solution: Full refund
My refund
- Good prices
- Running credit card without consent
Preferred solution: Full refund
Refund
Order has bot been shipped since December, i want to cancel no need for items anymore
order has not been shipped since early December and I have no use for product anymore. there is no follow up on order and customer service is lousy
- Garbage
- It take to long
Preferred solution: Full refund
User's recommendation: never buy from DHGate
Item not received
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Moncton, New BrunswickDHGate Cancelled my order - waiting on refund
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaiting for product to be cancelled
- Normally good
- Will not refund properly
- Certain sellers
Preferred solution: Full refund
User's recommendation: Don't buy from this seller not rrusted
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized charges
Preferred solution: Full refund & delivery address to provide to the police.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing order
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever got my refund
Preferred solution: Full refund
Over charge my credit card from February 5 and it’s March 23 and I still haven’t received my money.
I placed an order on two sneakers and my bank had canceled the order so I then reorder again so my account was double charge.
User's recommendation: Please don’t get over charge
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Hello Melicia, We understand that you want to pay the order. Can we have the order number so that we can check why payment will not go through? Also, please contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en
Dear Melicia, Thanks for leaving comments here to us, sorry for any inconvenience, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. You can also contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en