Robert M Fwd

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Verified Reviewer

Bàd customer service and I can't complete my order

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Updated by user Feb 08, 2021

Drama

Original review Feb 08, 2021
I have enough money in both accounts and I still can't order my supplies and I have been trying to order for months and if I can find a new company to order from, I plan on doing that. My business is so behind because of bad services
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Loss:
$10
Pros:
  • Product variation
  • First time ever having a issue
Cons:
  • Font like some sellers

Preferred solution: Deliver product or service ordered

User's recommendation: If you have a business don't mess with dhgate because they putting me behind in business

2 comments
Nadya Qgj

Hello Melicia, We understand that you want to pay the order. Can we have the order number so that we can check why payment will not go through? Also, please contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

Nadya Qgj

Dear Melicia, Thanks for leaving comments here to us, sorry for any inconvenience, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. You can also contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

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Heath L

Unable to purchase items

I am trying to purchase something from the app and it is being declined and idk what to do about it.

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Cons:
  • Shipping takes forever

Preferred solution: My items

2 comments
Nadya Qgj

Hi Elise, Please provide us your order number and login email address. That way, we can check the status of your account and we can provide the correct resolution to your concern.

Nadya Qgj

Hello Elise, We understand that you want to pay the order. Can we have the order number so that we can check why the payment will not go through? Please send us as email to customer-support@dhgate.com or contact us in our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

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Quan Wwj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker La Grande, Oregon

It’s been a month and I haven’t received my order

I ordered a 5 string bass guitar neck on March 8th and havent received it yet.! Neither have I heard of a status update or tracking number. TERRIBLE COMMUNICATION!!
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User's recommendation: So far, to me it’s a scam!

1 comment
Nadya Qgj

Dear Quan, Thanks for leaving comments here to us, sorry for any inconvenience, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. You can also contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

Derick l

Didn't refund me

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This company is a joke! It said it was going to ship my order the 3rd. Then it was the 4th. Then the 5th. They're liars and didn't refund my money. I hope they go out of business and have to eat dumpster food with like the *** they are.
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Loss:
$385

Preferred solution: Full refund

User's recommendation: Don't buy from these people

2 comments
Nadya Qgj

Hi Derick, Please provide us your order number and login email address. That way, we can check the status of your account and we can provide the correct resolution to your concern.

Nadya Qgj

Dear Derick l, Thanks for leaving comments here to us, sorry for any inconvenience, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. You can also contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

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Tobias S Odj

Didn't receive my order

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DHgate - Didn't receive my order
Never received my order been almost 3 months
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Preferred solution: Full refund

2 comments
Nadya Qgj

Hi Makenze, Good day! First we would like to express our deepest regret for the inconvenience this may have caused you.

Please contact us through our customer service and provide your order number so that we can assist you further. https://dg.dhgate.com/contact/contactUs.do#ENhp-en

Nadya Qgj

Hi Makenze, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

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Guadalupe C

My refund

You guys charged my credit card the first one I got a refund but that same day you did the refund you pulled it out again for the same amount and that is not right. How do u guys expect for us to purchase anything abs u guys taking it from our account
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Loss:
$73
Pros:
  • Good prices
Cons:
  • Running credit card without consent

Preferred solution: Full refund

1 comment
Nadya Qgj

Hi Guadalupe C, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Anonymous
map-marker Glendale Heights, Illinois

Refund

Hello friend I ordered Kang vape in 2 different orders but both my orders got cancelled one of the order was for 232 dollars and the order number was 332074**** I got refund for that order however for my first order of 203 dollars I didnt get a refund the order number for that was 332051**** can you please figure out whats wrong and give me the refund please
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1 comment
Nadya Qgj

Hi PissedConsumer2509836 of Glendale Heights, IL, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Luis O Ifm

Order has bot been shipped since December, i want to cancel no need for items anymore

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order has not been shipped since early December and I have no use for product anymore. there is no follow up on order and customer service is lousy

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Loss:
$254
Pros:
  • Garbage
Cons:
  • It take to long

Preferred solution: Full refund

User's recommendation: never buy from DHGate

2 comments
Nadya Qgj

Hello Chynna, We understand that you want to cancel the order. Can we have the order number so that we can check and see what we can do to help you? Andy you can send us an email customer-support@dhgate.com.

Nadya Qgj

Dear Chynna, Thanks for leaving comments here to us, sorry for any inconvenience, Please contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

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Anonymous
map-marker Montreal, Quebec

Item not received

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Hello, Of all the items that I have not received is article 329123**** Reborn dolls that are good for eczema.
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1 comment
Nadya Qgj

Hi there, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Kelly N Wjk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Moncton, New Brunswick

DHGate Cancelled my order - waiting on refund

I placed an order on DH Gate in February 2021, received an email a few days later to state it's been cancelled. I see the charge on our credit card from Feb 2021, it hasn't been refunded yet. Any chance you can look into this? Is our refund on it's way? Thank you, James Boudreau
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Loss:
$50

Preferred solution: Full refund

2 comments
Nadya Qgj

Hi Kelly, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Guest

I ordered a guitar from them over 4 months ago. Still nothing and can't get ahold of them

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Shannah c Wot

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Waiting for product to be cancelled

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DHgate - Waiting for product to be cancelled
DHgate - Waiting for product to be cancelled - Image 2
I bought a purse I told them to cancel item due to long time for shipping this item I have messaged the seller twice and no response but u took my money off my card. This is the item number 324020**** it's been since August 23 and still haven't shipped. Never again will I buy from this seller scammer.
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Loss:
$35
Pros:
  • Normally good
Cons:
  • Will not refund properly
  • Certain sellers

Preferred solution: Full refund

User's recommendation: Don't buy from this seller not rrusted

1 comment
Nadya Qgj

Hi Lucita, You can proceed in opening a dispute for your order to request for a refund. 1)The dispute option is not on the APP.

Please log in to your DHgate account from a browser through this link: https://dg.dhgate.com 2)Click "My DHgate " on the upper right corner of the page. 3)Click "Awaiting Shipment" under "Active Orders" in the left of the page. 4) Find the order number.

5)Click the link "Request Refund" at the right side of the page. 6) Select the reason and check "full refund", then submit it.

Tirra M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized charges

My bank card was stolen and used to make a purchase for almost $100. A police report has been filed and there is no way to call or get directly in touch with the company. I need help asap!
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Loss:
$95

Preferred solution: Full refund & delivery address to provide to the police.

3 comments
Nadya Qgj

Hi Persia, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Tirra M
reply icon Replying to comment of Nadya Qgj

I do not have an order number. I did not place the order...

Nadya Qgj

Dear Persia, Thanks for leaving comments here to us, sorry for any inconvenience, Please contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

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Anthony A Mdn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing order

I ordered glasses and they have never been received. Can you look into this matter and respond to me? They should be under my email address. My history has been wiped clean on my orders.
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Loss:
$40

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi Anthony, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Melissa S Tqd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never got my refund

DHgate - Never got my refund
they cancelled my order two days ago when my order was made in October
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Loss:
$28

Preferred solution: Full refund

1 comment
Nadya Qgj

Hi Niccolas, Regarding your order 3263679956, I found that it has been refunded because the seller provided an invalid tracking number. Regarding your refund for this order, it would take within 3-5 business days (weekends not included) from the date the refund was processed for your refund to reflect on your account

Anonymous
map-marker Miami, Florida

Over charge my credit card from February 5 and it’s March 23 and I still haven’t received my money.

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I placed an order on two sneakers and my bank had canceled the order so I then reorder again so my account was double charge.

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User's recommendation: Please don’t get over charge

2 comments
Nadya Qgj

Hi there, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Nadya Qgj

Dear PissedConsumer2469406 of Miami, FL, Thanks for leaving comments here to us, sorry for any inconvenience might be brought to you, in order to give you proper assistance, please our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en Best regards. DHgate Customer Service

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