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Dhgate - The price is to high

3.3
Details
I do only some spessial purchases here. For example - code for eset smart security. And it is because, I can't but it is at aliexpress. Here is very high price if compare to aliexpress. A lot of time checked and compared. The same result all the time. You need to do something for cut-off prices on your site. To wards, you need to do more for Russian speaking market. As more as better. Just make an analize online market and you will see - USA/Russia keeps the first positions as internet customers. As I see, you don't want to make better your Russian version of site. But, even I tryed to offer to you my support on the Russian langusge market. As I see, you don't care... So, it is your choise, your site, your future...
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1 comment
Dhgate2014
#1279885

Hi An23!

Thank you for your feedback! We'll surely take this into consideration for us to improve our service.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#999667 Review #999667 is a subjective opinion of poster.
Product
Eset Smart Security Antivirus
Pros
  • Here i can buy digital products
Cons
  • Extremely high price is compare to aliexpress
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
4.1
Details
I love DH Gate, you can find deal like no others. The customer services is excellent above standard. I have bought shoes, electronics, clothing, and watches! Overall DH Gate is similar to any online marketplace but offer very option for consumers. I would buy more and...
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1 comment
Dhgate2014
#1279987

Hi!

Thank you so much for the positive feedback! We are looking forward on your future purchases and thank you for giving our potential buyers tips in purchasing!

Happy Shopping!

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards, Riane Customer Service Center DHgate.com

Review
#999665 Review #999665 is a subjective opinion of poster.
Product
Watch
Reason of review
Good customer service

Dhgate - Not bad for a frist timer

4.6
Details
It was my first time to order here. The delivery was fast and it was thru DHL, the price is reasonable, the items were as described and it is very nicely packed , the seller was very accommodating. They have answered all my questions before I placed the order, even the customer service was good. The mobile app itself is very user friendly. There are a lot of items that you can choose from. I admit at first, I was unsure at first but good thing I tried and DHgate did not fail me. I'll definitely order again. It is highly recommended. Thank you so much DHgate!
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1 comment
Dhgate2014
#1278401

Hi,

Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#999609 Review #999609 is a subjective opinion of poster.
Product
Dhgate Dhgate Shop Wholesale Prices Mobile Application
Reason of review
Fast order processing

Dhgate - Good experience!

5.0
Details
Very positive experience with my first purchase. This now is my second, and I think it is a reliable site, with good professional sellers. I like the way they ask your review, it means it is very important to them. I love DHgate. My product arrived on time, looked exactly like described. Was gift for my husband, and he was very happy with his new Smartwatch. The seller was very polite, answering in 12 hours for any my concern. He could improve his post/shipping details, but generally was a very good seller. My second purchase is more expensive, but I do not worry.I know I`m dealing with professionals. Thank you, DHgate!
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1 comment
Dhgate2014
#1278400

Hi Ellantra,

Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#999469 Review #999469 is a subjective opinion of poster.
Pros
  • Awesome customer service and products
Reason of review
Good customer service

Good experiences with DHgate

5.0
Details
NOTE: Second time having to write this review, because PC site seems to have lost/deleted/not updated with my first submitted review. I have made multiple orders on DHgate for over a year and have been happy with all purchases thus far. There are many sellers who have been around a while with good reputation who I wouldn't hesitate from ordering again. The products received have all been as described. Shipping can be slow, but also sometimes surprisingly quick. DHgate generally seems to have the best price for the same products, and availability is quicker than a lot of competing sites. It's the site I generally compare to when shopping around.
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1 comment
Dhgate2014
#1278399

Hi guvnor,

Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#999430 Review #999430 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Good products
  • Free shipping
Reason of review
Good quality
Tags
  • Good Experience

DHGate the worst company ever !!!!!

5.0
Details
DH Gate is a Chinese bunch of crooks, for a 1,5 year I have been fighting for my money back, order # 74215211 from May 3, 2015. After a year and a half I still do not have neither shoes or my money back. You disguising people have sent me three identical responses so far, copying a word after word, all three from your different representatives and all three with lies, just a lie after a lie after another lie. you do not have any reputation you Chinese bunch of crooks and you never will. I am telling you this, a day when you file for bankruptcy is going to be the happiest day of my life.
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1 comment
Dhgate2014
#1278398

Hi,

We are sorry to hear about your experience. Please provide the correct order number so that we can check the order details and assist you further. The number you gave wasn't an order number, the PO number should start either with 158******* or 168*******.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#999337 Review #999337 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund

DhGate is a good website

4.3
Details
First time i have searched for products…but I found what I was looking for quickly. Let is Hope the product comes fast and in the quality that I will like and DhGate has complete with professionalism the four orders that I have made. Besides I am totally satisfied with my recent purchase. And the best is the free shipping although it takes some time to reach the customer but the order can be followed all time through the tracking number, in my opinión this website for buy to china and at very low prices and with a lot of variety of products. Thank you for your attention
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1 comment
Dhgate2014
#1278397

Hi DonAnimal,

Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#999303 Review #999303 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Good customer service

Dhgate - Size difference

I have ordered about 50 times through DH Gate, and EVERY, I mean EVERY time I order any type of pants, or shirts, or track suits, they are about 2 sizes too small. I am a USA size XL, or size 32 pants, and when the clothing arrives, it does say XL, but MAYBE a BOYS XL. This is a joke. Are Asians a different size? It is is such a hassle to return the item (un worn) back to them. They say.. Sorry, You keep, I give you small discount. I don't want a discount! I want my right sized items that I ordered. Their website says XL Mens USA, then send me that item!!! Really about to cancel buying from them. Good luck
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1 comment
Dhgate2014
#1278396

Hi,

We are sorry to hear about your experience. Asian sizes are different from US sizes, we suggest that you give allowances on the sizes that you will choose.

Please provide the order number for this concern so that we can check the order details and see what we can do to resolve the issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#999165 Review #999165 is a subjective opinion of poster.
Product
Clothing
Reason of review
Not as described/ advertised
Dhgate - Nice shoes
Dhgate - Nice shoes
Dhgate - Nice shoes
Im happy. Really nice shoes, good quality, good price, anda the size is right. I would like buy more items in this shop, good comunication . I am pleasantly surprised. The fabric of the product is good, the details are complete. Also very comfortable sneakers. The only...
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1 comment
Dhgate2014
#1277769

Hi terbad!

Thank you for your positive review. We are happy to know you are satisfied with the item you received. We are looking forward to doing more business with you.

For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#998574 Review #998574 is a subjective opinion of poster.
Product
Sneakers
Reason of review
Good quality

Dhgate - More than 10 orders and no serious problems yet

3.2
Details
I have ordered several times (more than 10 so far in the last 6 months) from several different suppliers with no issues. In fact, my first orders were very smooth and occurred as expected, though at first I was nervous That said, read the description carefully, zoom all over the pictures and make sure you are educated about your purchases. Unless it's a t-shirt, I am hesitant to purchase shoes or clothing from online, even when returns are not an issue. At lot of the items shown on dhgate are clearly knockoffs, but if you know and understand that is the case, it should not be a shock to you upon receipt. I treat dhgate like an online yard sale or some type of bodega store, because it's not going to be practical to return an item you don't like/wasn't as expected. So, no large sales amounts and nothing that I would have a fit about if it didn't work out.
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Review
#998405 Review #998405 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Great selection and prices
Cons
  • Slow shipping
Reason of review
Fair pricing