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Dhgate - Bad product

3.8
Details
Most of the seller lies to us first about the real description of their phones.Samsung clone is not a product to be sold out at all.It is a ver very bad phone which does not last 2 month and the battery is absolutely ***.Very very weak,it goes down like chronometer as from 30%. I had a problem with another regular seller.He cheated me a lots about selling fake 4G several times and when I purchase more than 1 phone at a time,he sent one defect purposely together.I noticed that he is playing games.I reported him several time and thank to DHgate that the action was taken. I suggest DHgate to avoid such kind of seller because they are spoiling the good reputation of your company. Now I am dealing with a new seller and it seems to me he is a genuine one.I bought a refurbished Samsung phone which was perfect and I have purchased another one recently. Overall Dhgate policies are the best among other wholesalers.Keep it up.By the way a verification for the DHL price will be appreciated because the fees is very expensive.Thank you.
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1 comment
Dhgate2014
#1295064

Hi richi2000,

Thank you for your feedback. We'll look into these matters so that we can address any inconsistencies.

We are glad to hear that you are satisfied with your purchase on our website.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1013486 Review #1013486 is a subjective opinion of poster.
Product
Dhgate Marketplace
Pros
  • Customer services
Cons
  • Receiving fake quartz on dhgate
Reason of review
Bad quality
Tags
  • Virtual Customer Service
It was my first purchase and I was satisfied with the service, they have followed all my process and the supplier always answered my doubts, the delivery time was as stipulated, in fact I arrived two days before and in good condition, I will continue to buy on this...
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1 comment
Dhgate2014
#1295063

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com as well as with our services.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1013446 Review #1013446 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Good customer service

Dhgate - Review in Auctions and Internet Stores category

1.3
Details
I deal with dhg. A few times. You can't really trust them. They don't really have tracking or customer survice as i know it. Their shippers loose about 20% One case they gave me the wrong po the wrong tracking and i watched the wrong package. Go from nl to chicago to tenessee to someone else. And im in NJ... Pay pay can't even help be ware. And o yea there was no such store o dhgate
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1 comment
Dhgate2014
#1304921

Hi Snau,

We are sorry to hear about your experience. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1013263 Review #1013263 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

Dhgate - Review in Auctions and Internet Stores category

4.5
Details
I love using dhgate to buy things I can't find elsewhere. They've always been quick to correct any mistakes, and you can tell the company is constantly striving to keep customer satisfaction a priority. The website and app has been functioning better, and they've been increasing review opportunities to better help users distinguish between so-so sellers and the great ones. I'm a happy customer!
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1 comment
Dhgate2014
#1302090

Hi Pipgirl14,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com and our services.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1013138 Review #1013138 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good customer service

Dhgate - Great Service

5.0
Details
I can't but say that i am happy with the service provided by dhgate. The fact that you can release your payment once the product has been received is reassuring. My experience with other websites is completely the opposite. If a wrong order (be it product or service is delivered), it takes up to 6 weeks to refund you money. Trust me, i have been there. Sometimes you stop pursuing the refund out of frustration. This has been the case with major well known companies. I also like the discount coupon. They are a nice way for them to say that they appreciate my business. They are a nice surprise ... to say the least.
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1 comment
Dhgate2014
#1293838

Hi,

Thank you for your feedback. We are glad to hear that you are satisfied with our services.

Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1013096 Review #1013096 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Coupons
Reason of review
Good customer service
Tags
  • Silk Scarves
Dhgate - Luxory watches
i bought 6 watches from DH gate so far , and i am very satisfied( the look exactly like the original one) - first time when i heard about DH gate i was afraid to order but believe me they have such a good costumer service and care . Now DH gate became my favourite...
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1 comment
Dhgate2014
#1293837

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Sil

Customer Service Center DHgate.com

Review
#1013091 Review #1013091 is a subjective opinion of poster.
Product
Watch
Reason of review
Good customer service
4.8
Details

Update by user Apr 05, 2017

is ok thank you

Original review posted by user Feb 24, 2017

Hi , i'm buyer over 4 years in dh gate site , i'm very happy for the articles , spedition and courtesy. I have received the last order , as always arrived at the times indicated, beautifully packaged and corresponding to the description of the site....
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1 comment
Dhgate2014
#1293835

Hi dilorenzo.gianluca,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Sil

Customer Service Center DHgate.com

Review
#1013085 Review #1013085 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good customer service

Dhgate - Excellent Quality Service

3.9
Details
I have purchased some Mermaid Pillow cushion covers from a supplier by way of DHgate, and once I ordered them, it only took 8 days to come to me in Canada. They are a very good good quality and I have no complaints at all about them except that I didn't order more! I would purchase again from this supplier and will definitely purchase from DHgate again! I have used the DHgate service on many occasions and other than a few small issues I have been very happy with the service I have received from them. The e-packets come very slow but I can not blame that on anything other than the mail service
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1 comment
Dhgate2014
#1293830

Hi jasmint,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Sil

Customer Service Center DHgate.com

Review
#1012992 Review #1012992 is a subjective opinion of poster.
Product
Pillow Cover
Pros
  • Had items i wanted
  • Pricing and discounts
  • Prices and variety
Cons
  • Cannot place bad feedback
  • No reply from seller
Reason of review
Good customer service
4.8
Details
I liked DHgate from the beginning! I have bought a bag for my girlfriend from one of DHgate sellers. I was worried about the shipping time and whether she'll like it or not. But everything went well and I'm very satisfied. Seller was really kind and helped me with the...
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1 comment
Dhgate2014
#1293829

Hi bishapo,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Sil

Customer Service Center DHgate.com

Review
#1012925 Review #1012925 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Sellers
  • Great customer service
  • Kind service
Reason of review
Good quality
Tags
  • Good Customer Service

DHgate - excellent shop

4.7
Details
I definitely recommend this company.This was a very positive shopping experience for me. Love the website, very clean design and friendly interface, easy to navigate and use, easy searching and checkout. I was also given the option to include notes on the order, and delivery was really fast. Professional and helpful representatives helped me order the right product, all questions were promptly and accurately answered and I was able to take advantage of additional discounts. DHgate has a very broad selection of products and fair pricing, considering the company manages costs with very little overhead.Overall I'm very pleased with DHgate and I will do business again for sure!
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1 comment
Dhgate2014
#1293827

Hi player69,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Sil

Customer Service Center DHgate.com

Review
#1012669 Review #1012669 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Good service
Reason of review
Good quality
Tags
  • Dhgate Buyer Protection