matthew r Bmr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

My order hasn’t arrived

DHgate - My order hasn’t arrived
DHgate - My order hasn’t arrived - Image 2

Online it says order has been missing 8 days no update..my other package is missing also

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Loss:
$200

Preferred solution: Deliver product or service ordered

4 comments
Nadya Qgj

Hi Jamal, The tracking information doesn’t show an update, but the carrier may be experiencing delays in tracking updates. You may track it on this link: https://t.17track.net/en#nums=LY570863315CN The good news is that your order is still within the guaranteed delivery date.

We’ll hold your payment and release it to your seller only after you confirm you’ve received the item.

In the meantime, you can reach out to your seller so they can follow-up with the carrier and provide you with an update. If you don’t receive any response from your seller within 48 hours, we can contact the seller and ask them to provide you with an update.

Nadya Qgj

Dear Jamal, Good day ! Regarding order 3278233360 , we understand that you haven't received your package for this order yet and you want an update on its tracking status.

As we tracked your package with tracking number LY570863315CN , we found that your item is still in transit and you are scheduled to receive it on or before 2021-02-28 . For more information, please check this link: https://t.17track.net/en#nums=LY570863315CN We are going to wait for logistics to update more information about the location of the order. If you need a more detailed tracking update for your package, you can contact your seller in DHgate. Here's how you can contact the seller through DHgate message: 1) Click "My DHgate” on the upper right corner of the page.

2) Click "My Orders" on the left side of the page. 3) Search for the order number. 4) Click the link “Message Seller” at the top side of the order Please give the seller 24-48 hours to respond to your message due to time zone difference.

While for the order 3278210163 , it shows canceled due to failure on payment so please check it again and provide the active order number. Regards, Aljean Customer Service Center DHgate.com

Nadya Qgj

Hi Jamal, The tracking information doesn’t show an update, but the carrier may be experiencing delays in tracking updates. You may track it on this link: https://t.17track.net/en#nums=LY570863315CN The good news is that your order is still within the guaranteed delivery date.

We’ll hold your payment and release it to your seller only after you confirm you’ve received the item.

In the meantime, you can reach out to your seller so they can follow-up with the carrier and provide you with an update. If you don’t receive any response from your seller within 48 hours, we can contact the seller and ask them to provide you with an update.

Nadya Qgj

Hi Jamal, The tracking information doesn’t show an update, but the carrier may be experiencing delays in tracking updates. You may track it on this link: https://t.17track.net/en#nums=LY570863315CN The good news is that your order is still within the guaranteed delivery date.

We’ll hold your payment and release it to your seller only after you confirm you’ve received the item.

In the meantime, you can reach out to your seller so they can follow-up with the carrier and provide you with an update. If you don’t receive any response from your seller within 48 hours, we can contact the seller and ask them to provide you with an update.

View more comments (3)
Addie S Lxv

I payed for 3 orders, u sent my items to some one else, I want a refund

Please send my 3 orders, r my money back one, item number 3257****,. 332547**** , I ordered a month ago, send my items to my house 205 lee st. Livingston Alabama. 35470
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Loss:
$125

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hello Ellia, We understand how you feel for not receiving the order yet. Can we have the order number so that we can check and see what we can do to help you? Please send us an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

Anonymous
map-marker Auckland, Auckland

My order

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I purchase a gown for my daughter ball on the 14th of May next friday. Bought on the 6th of April delivery time frame 5 to 15 days. Still havent recieved the dress. But it says on the order it has been recieved. Top Fashion is the seller Been qsking for the tracking number no luck.
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User's recommendation: Website is all good its I guess the sellers just need to pay more attention to their customers

Tom F Amx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Package delivered to wrong address, or sender put in wrong address

DHgate - Package delivered to wrong address, or sender put in wrong address
I have messaged the sender, but still have not received a reply. I would like the product re-sent or my money refunded please. I have a case number from the Canada Post office here for the investigation of my package. If you would like the number and to contact them please let me know and I will send it to you.
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Loss:
$26

Preferred solution: Full refund

Yasmeen M Bqc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Richmond, Texas

Not cooperative people

3 months ago I ordered robe I wait 2 months then I emailed I want to cancel my order they said please wait couple day I waited again I emailed same answers no I received emailed your item is delivered but I did not receive any item I am so disappointed
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1 comment
Nadya Qgj

Dear Nastassia, Thanks for leaving comments here to us, sorry for any inconvenience, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

keely p Sfa

Scammed

My order was canceled by yall and didnt give my money back. My total was $55.71 and i never canceled my order yall did and never gave my money back.
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Loss:
$56
Cons:
  • No refund made
  • Sellers are greedy and only care about money
  • Refund issues

Preferred solution: Full refund

1 comment
Nadya Qgj

Hi Geralene, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Anonymous

I buy my suit buy I didn't get it yet

I buy my expensive suit but I dont what is going on till now Im not get yet why, and work hard to found that money

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Cons:
  • Where is my order
2 comments
Nadya Qgj

Hello, This is in line with your post. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Nadya Qgj

Hello PissedConsumer2593299 of Fort Worth, TX, We understand how you feel for not receiving the order yet. Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

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Anonymous
map-marker Dearborn Heights, Michigan

*** service

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I have been trying to order off here for months ! Wont accept any of my payments I called them and they hung up !

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1 comment
Nadya Qgj

Dear PissedConsumer2546759 of Dearborn Heights, MI, Thanks for leaving comments here to us, sorry for any inconvenience, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. You can also contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

Dashan M

Address wrong

Still jas not arrived too my home address. 12259 s 44th place apt 2s.

Alsip illinois 60803. Thank you not helping at your delivery.

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Loss:
$48

Preferred solution: Full refund

2 comments
Nadya Qgj

Hi there, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Nadya Qgj

Dear Dashan, Thanks for leaving comments here to us, sorry for any inconvenience, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. You can also contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

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Daniella A Osa

I’ve been trying to purchase and none is going through

Id like to buy items and none is working, Ive tried multiple cards and it keeps saying decline and they are working cards .
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Preferred solution: Clothes,shoes

1 comment
Nadya Qgj

Hello Alynn, We understand that you want to place and pay the order. Please provide us any order number from your Dhgate account so that we can check why the payment will not go through. Please send us an email to customer-support@***.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

Kendrea M

Package stolen

Im very disappointed i have lost money i will never order from yall ever again...have a hard time talking to costomer services

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Loss:
$24
Pros:
  • Frustrating
Cons:
  • Dispute is not handled properly

Preferred solution: My package was stolen

2 comments
Nadya Qgj

Hi there, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Nadya Qgj

Hello Hildegard, We understand how you feel for not receiving the order. Can we have the order number so that we can check and see what we can do to help you? Please send us an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

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Katelyn O Gaa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Have not received my item that says delivered and the store is now closed

I have not received my item that I ordered back in November 2020 and it says delivered and the store is now closed so I have no way of contacting them I tried writing them multiple times no responses it took my payment out and I still have not received the item like I said since back in November
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Loss:
$53
Pros:
  • Cheap
Cons:
  • Never received item

Preferred solution: Full refund

1 comment
Nadya Qgj

Hi Roselin, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Anonymous

Answer

Everything went well. They responded to me and my status has changed as paid. Also my order has already been dispatched
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1 comment
Nadya Qgj

Hi there, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Wysenia J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want my refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hello, I would like a refund. I have been reaching out to a seller who refuses to respond to me and give me my refund.

The shop is xinxinbuy I placed my order 3 weeks ago and their listings say it should take a week to ship but two weeks had passed and they still have not shipped. Ive messaged them multiple times and they did not respond until they declined my refund request and said theyd ship Monday (aka March 1st). They did not ship and I have sent them many messages all week and they still refuse to respond. I have also reached out DHgate multiple times and you guys still do not get back to me.

All I want is to cancel my order and get my refund. If I do not get that I will submit this to complain.biz and get help from a lawyer.

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Loss:
$42

Preferred solution: Full refund

User's recommendation: I do not recommend

3 comments
Nadya Qgj

Hi Wysenia, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Nadya Qgj

Dear Wysenia J, Thanks for leaving comments here to us, sorry for any inconvenience, Please contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

Nadya Qgj

Hi Wysenia J, Apologies for any inconvenience you may have experienced. Please provide us your order number and login email address.

That way, we can check the status of your order and we can provide the correct resolution to your concern. You can also contact our customer service directly with more details like the order number, or your account information through this link: https://bit.ly/3qdKnFh

View more comments (2)
Ashley S Ydh

No reply from the company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
DHgate - No reply from the company
Was charged for an item and then the order somehow was cancelled. Never got a refund and they kept giving me the runaround. Would not recommend buying from DHgate! Theyre a bunch of scammers
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Loss:
$37

Preferred solution: Full refund

User's recommendation: Do not purchase through DHgate

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