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Dhgate - Customer Care Review

4.8
Details
I was impressed with their customer service I inquired about hair extensions and I did not wait to get a response. They were so patient with me. I would use this website as it is incredible!
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1 comment
Dhgate2014
#1300954

Hi tshepang28,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1017386 Review #1017386 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good customer service
4.3
Details
Dhgate - My issue is that this site is awesome
Sure, there are some less than legit sellers but you get that everywhere. The difference is that if you have an issue with a seller, DHGate will actually help you (and help in a timely manner). I've made many purchases, some have arrived quicker then expected and...
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1 comment
Dhgate2014
#1299661

Hi kayleighjade,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1017360 Review #1017360 is a subjective opinion of poster.
Product
Makeup Set
Pros
  • Low prices
Reason of review
Everything I stated in my review
4.1
Details
Bought many NHL jerseys for 20-30$ USD each, great value for the way they looked. May not be exactly authentic but they meet my standards and they were pretty high. The orders were placed with ease and the products were shipped very quick I still have some yet to...
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1 comment
Dhgate2014
#1299077

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1017078 Review #1017078 is a subjective opinion of poster.
Product
Jersey
Reason of review
Fair pricing

Dhgate - Sellers are willing to do their best.

4.3
Details
DHgate offers a platform on which the sellers are putting a lot of afford in a good cooperation with their customers. Unlike other platforms, DHgate is personal, trustworthy and gives the customer a wide range of choice in quality products with quality service. I've been doing some long term business now with some of the sellers here in canvas shoes. It definitely needs some time to build a good communication and cooperation with your seller, but in the end I find them reliable and trustworthy people to do business with. There's always room for negotiation as well ,when it comes to product price, shipping methods or quality of the products.
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1 comment
Dhgate2014
#1299076

Hi Roel,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com as well as with our services.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1017049 Review #1017049 is a subjective opinion of poster.
Pros
  • Canvas shoes
Cons
  • Nars lip cream
Tags
  • Nars Lip Cream

Dhgate - Good impression

5.0
Details
Just bought some time ago 6 rings from a seller that wasn't even selling them all together, that, through great communication and understanding, was able to costumize my order and send me exactly what I wanted. Also, because it was a modest payment amount, they offer me a fast shipping option and after two weeks, surprisingly, I got it at my home. Dhgate has been all the steps helpful and caring, making sure I was being treated properly. So far, even dealing with *** sellers they haven't let me down. The site is intuitive, and all around it I find my answers through reading its steps. There's a lot of offers and an endless sea of products that I never seen before. Thanks dhgate.
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1 comment
Dhgate2014
#1299069

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com as well as with our services.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1017043 Review #1017043 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Refund policy
Reason of review
Good customer service

Dhgate - Review in Auctions and Internet Stores category

1.0
Details
Fake tracking numbers,shoes,clothes, everything is wrong with this scamming website...
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1 comment
Dhgate2014
#1299071

Hi,

Please elaborate more details about your concern and provide the order number so that we can check the order details and see how we can resolve this issue.

DHgate is a legit website that has been in business for more than 12 years.

We have a Buyer Protection Program that protects our customers.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil Customer Service Center DHgate.com

Review
#1016962 Review #1016962 is a subjective opinion of poster.
Reason of review
Bad quality

Dhgate - The best store!!!!!!

5.0
Details
I know for about six months dhgate, thousands spent on Past, Never Had Problems, Naturally low-end electronics and orogologi, mau Had Some Problem, but always waited. Just Done Again a doub order so long, hope current and future sales are good as once. I'm from Italy ... delivery always arrived safely and in good time, expect devel Wait but the quality pays off Some prices seem to be slightly higher than Acuna Other websites on dhgate, but with Good research will be found The Cheaper, easier to chat contact with sellers for a Better Price. Always ask the seller All the Questions That You, keep it short, to the point that not always have sufficient knowledge of the English language, but it will always be the Answer and More Profit possible.
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1 comment
Dhgate2014
#1299066

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Sil

Customer Service Center DHgate.com

Review
#1016896 Review #1016896 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Good customer service
4.3
Details
Dhgate - Panerai 423 rep
Item did not look exactly as in the pictures I received from seller (no blue screws in movement and no serial number on case between luggs). The watch is still beautifull and keeps good time (+10 sek/day). Power reserve meter works and power reserve is good. Rotor...
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1 comment
Dhgate2014
#1299065

Hi kryckan13,

Thank you for your feedback. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1016781 Review #1016781 is a subjective opinion of poster.
Product
Watch
Pros
  • Items they have
Reason of review
Good quality
5.0
Details
I have already ordered 6 pairs of shoes from DHgate and i'm very satisfied with all the purchases. All shoes are original, with the original logos, like adidas or nike, and everything. The quality is excellent, shoes are very stable. The sizes are correct as well and...
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1 comment
Dhgate2014
#1299064

Hi gmos,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1016761 Review #1016761 is a subjective opinion of poster.
Product
Shoes
Pros
  • Fair pricing
Reason of review
Fair pricing

Dhgate - You are wonderful

5.0
Details
I made several order.Al time, very positive overall assessment. For assistance on line "beautiful, educated, patient and understanding." One advice, should compel sellers to specify the title of the ad when the item for sale is a CLONE. The majority, returns it in the bottom of the page of the particular the ad.This description made me make a mistake and ordered the paying clones like the originals, fortunately, I was able to get a partial refund and I have solved the issue. I hope to continue shopping on DHgate finding more and clear announcements. I repeat, for the moment I feel happy and protected.Best regards , good work and thanks again for the assistance on line
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1 comment
Dhgate2014
#1299062

Hi agodurso,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com as well as with our services.

We will have your complaint checked as well so that we can make improvements on this.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Sil Customer Se

Review
#1016675 Review #1016675 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Assistenza on line
Cons
  • Almost always is not reported on the title of the ad is a clone
Reason of review
Good customer service