Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Dhgate - Absolute thieves, no one speaks english

After purchase, the seller emailed me and said I needed to send double the purchase price because the price went up. I used a prepaid Visa card and it's almost impossible to get a refund especially given that they wait months before making it clear they've ripped you off. Broken English at best, horrible navigating your way to even find the return or complaint process, these people are criminals. The process to file a complaint involves watching a video tutorial, then they ask you to download software (are you kidding me?!!!) to submit a claim, I am seriously considering contacting a federal level agency to investigate this bogus platform. STAY FAR AWAY!!!!!!!!!!!!!
View full review
1 comment
Dhgate2014
#1302086

Hi,

We are sorry to hear about your experience. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Also, we need your cooperation in order for us to help you resolve the issue. Some browsers and devices do not support all the features on our site which cause issues which is the reason why we advise our buyers to use google chrome browser.

We are committed to give a refund and we have to follow our refund process.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards, Sil Customer Service Center DHgate.com

Review
#1019373 Review #1019373 is a subjective opinion of poster.
Reason of review
Poor customer service

Dhgate - First order

4.7
Details
I gave the first order from DHGate. Overall I was satisfied. The website is handy and the product is easy to search and find. thank you. You are now my first choice. I have been shopping for many years through many websites, I've had problems with many websites. The sellers there are generally good people. Shopping on the website is more useful for me, as well as discounts on mobile applications.I did not find the mobile application very useful, it needs further development. I am sure it will be much better over time. Many sites do not send products due to customs problems in our country but they send DHGate. I am grateful to you for this.
View full review
1 comment
Dhgate2014
#1302085

Hi mehmet.yi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1019320 Review #1019320 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Fast shipping
Cons
  • Mobile apps must more devoeloped
Reason of review
On time delivery

Dhgate review

3.9
Details
Even though there have been a lot of issues with sellers , Dh gate has always has tried their best to help me resolving the issues, have gotten refunds multiple times, customer service has always been helpful too, if the sellers did not tend to have bad product pictures or crazy shipping times my experience would have been much better. This, once again is NOT DHGATES FAULT. my only issue with dhgate is the amount of spam email I receive, I easily get 3 emails from dhgate a day and messages on my dhgate profile often too. but that is only to show me good deals but if I want to find a good deal I'm perfectly capable myself.
View full review
1 comment
Dhgate2014
#1302084

Hi hashease,

We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com as well as with our services. For the emails that you receive, you may unsubscribe from our newsletters so that you will no longer be getting these kind of emails.

Please send us your log in email address so that we can do this for you.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1019140 Review #1019140 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Great selection and prices
  • Refund policy
  • Effort made to fix problems
Cons
  • Shipping can be faster
  • Fake tracking
  • Sellers
Reason of review
Reliable warranty
Tags
  • good shopping
  • Good Prices
  • Excellent Service
4.1
Details
DHGATE is better than ALIEXPRESS
Overall, the service has been great. Thanks DHgate!! Happy to do business with you again this year. Good service, good price, good sales, happy customers! I could go on and on and on into infinity. If there was a tiny niggle it would be delivery..anything from 5 days...
View full review
1 comment
Dhgate2014
#1302083

Hi julien.vanrhienen,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1019088 Review #1019088 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Fast cs response
Cons
  • Delivery time frame
Reason of review
Good customer service

Dhgate - Good service

4.4
Details
Overall, the service has been great. Thanks DHgate!! Happy to do business with you again this year. Good service, good price, good sales, happy customers! I could go on and on and on into infinity. If there was a tiny niggle it would be delivery..anything from 5 days to 5 weeks but hey you gotta take the rough with the smooth I guess. Wow, who knew how hard it was to say in 100 words just how happy one person could be with one website. There is only one word to describe how happy I am and that word is....wait for it.....very nearly there now...perfect!!
View full review
1 comment
Dhgate2014
#1301213

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1018919 Review #1018919 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good customer service

I <3 DHGate!!!

5.0
Details
I entered my credit card details with trepidation, I had never even heard of DHGate, let alone had any advice from other as to whether it was legit. I crossed my fingers and clicked the button to confirm details. I wasnt sure if I had just robbed myself, or even anything would arrive in the mail. Less than 1 week later there was a knock at my door, a parcel had arrived! Opening the box I found everything I had ordered, not only had the order been completed, but every single electronic device worked! I was elated to say the least! Not only had I scored a whole bunch of bargains, but they arrived quicker than buying from my own country! I have purchased from multiple sellers, many times, and with many transactions with DHGate, they have never let me down. Quality products at great prices, and with some of the fastest shipping I have ever seen! I will continue to do business with DHGate, and I am glad that I found them. !!!!!!!!!!!!!!!!!!!!!!!!!!!5 Stars!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
View full review
1 comment
Dhgate2014
#1301211

Hi there!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1018912 Review #1018912 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Items they have
  • Products
  • Variety of sellers
Reason of review
Fast order processing

Dhgate - Overall I had a wonderful experience

4.5
Details
I've known about Dhgate for a while and have always been Skeptical as to the great prices on the site. Finally my fiance' and I found ourselves in need of an item and I knew that I could find it there much much cheaper so we gave it a shot! It was surprisingly a wonderful experience. The item arrived within two weeks and was packaged safely and in great condition(The item was glass so for international shipping thats wonderful!) I'd recommend DhGate to anyone at any point. I never needed to contact customer service but still received messages throughout the journey from them alerting me to where my package currently was and what was happening with it, and I truly appreciated that.
View full review
1 comment
Dhgate2014
#1301209

Hi TiffanyLovely!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1018890 Review #1018890 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Fair pricing

Dhgate - Great for personalised soccer teamwear experience on DH Gate

4.6
Details
I bought all personalised teamwear for our local soccer team and it all turned out very good. all teammates are happy and surprised of the quality for the price. we managed to have our soccer team emblem printed on the jerseys too. the communication with the seller was efficient and he understood all particular requests. no mistakes were made even though the order was a bit complicated with all players from my requesting a different size, number and name. shipping by premium carrier came out at a very reasonable price when factored in the bulk order. very happy and will keep buying from here!
View full review
1 comment
Dhgate2014
#1301208

Hi nic4brit!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1018886 Review #1018886 is a subjective opinion of poster.
Product
Soccer Jersey
Pros
  • Personalised level
Reason of review
Good quality
I was extremely disappointed to have my product come broken in the mail. Dhgate has currently taken 4 days and counting to respond to my request upon receiving broken items. I am a repeat customer and the service has usually been very helpful but this has been...
View full review
2 comments
VonnieDawson
#1301590

Do you ever get a true invoice from the seller?

View more comments
Review
#1018738 Review #1018738 is a subjective opinion of poster.
Product
Pipe
Reason of review
Damaged or defective
Loss
$45
Preferred solution
Deliver product or service ordered
1.0
Details
Dhgate - CUPON 10s FAKE
Dhgate - CUPON 10s FAKE
LLEVO MUCHO TIEMPO COMPRANDO EN ESTA WEB (DHGATE) ES LA PRIMERA VEZ QUE DE VERAS RECIBO UN CUPON QUE VALE LA PENA ES DE 10S POR LA COMPRA DE UN ARTICULO DE 11 , ASI QUE ME DECIDO A UTILIZARLO COMPRANDO UNAS BATERIAS PARA RELOJ POR VALOR DE 13 S , AL CABO DE TRES DIAS Y...
View full review
1 comment
Dhgate2014
#1300678

Hi bicharroak_496!

Please send us your order number. That way, we can check on it and give you the correct resolution to your concern.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1018606 Review #1018606 is a subjective opinion of poster.
Product
Dhgate Coupon
Pros
  • Customer service and price
  • Fake
Cons
  • Crappy product
  • Fake
Reason of review
Poor customer service
Loss
$13
Preferred solution
Price reduction
Tags
  • Dhgate Scam