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Dhgate - Great Service

4.9
Details
Mi experiencia comprando en el servicio de DHgate es bueno, he encontrado los productos que buscaba, hasta el momento los venderos se han portado bien, buena comunicación, excelentes productos, etc. Los tiempos de envió de productos y de llegada del producto son bastante reducidos en comparación a otras plataformas. Por ejemplo los vendedores se demoran entre 1 y 3 días en enviar los paquetes, luego en procesar el pedido unos 3 días, luego en 10 días aproximadamente ya están en mi país y luego en 2 o 3 días en mi casa. Los paquetes enviados viene en buen estado, el producto viene cuidado todo sin problemas Recomiendo por mucho DHgate por sobre otras plataformas.
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1 comment
Dhgate2014
#1302664

Hi Jerices!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1020220 Review #1020220 is a subjective opinion of poster.
Reason of review
Good customer service

Dhgate - Good experience DH Gate

4.2
Details
So far, based on my experience on DH Gate I could say that there are still some improvements points that could be applied , but this refers mainly to some sellers. These improvement points would be: provide a more relistic shipping information, sometimes the tracking numbers are not real - of course the release of payment should not be done unless the item is received, errors on the recipient address lead to send the package into another country. I've got a full refund and the package resent to the appropriate address. These are isolated cases I met so far, but compared to the number of successful transactions, this is a low number of cases.
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1 comment
Dhgate2014
#1302662

Hi mihaiuntea!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1020203 Review #1020203 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good quality
2.3
Details

Update by user Mar 14, 2017

Guaranteed Service .

this seller http://www.dhgate.com/product/wholesale-new-fashion-handbag-pu-leather/205282316.html gives tracks that are only tracked for China .it is unclear who and when the order was sent .

this seller not send the goods . I have not received the or...

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1 comment
Dhgate2014
#1302656

Hi irmam.33-32_5!

Please send us your order number. That way, we can check on it and give you the correct resolution to your concern.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1020182 Review #1020182 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Discounts
Cons
  • Being scammed by seller
Reason of review
Poor customer service
Loss
$30
Preferred solution
Let the company propose a solution
Tags
  • not as advertised

Dhgate - Terrible Experience

1.0
Details
Awful customer service. Awful sellers. The shops are awful to do business with. I ordered multiple items and have had multiple issues. My items didn't come as described or didn't come at all and they won't issue a refund, instead they want to send me more *** I don't want. I've repeatedly contacted the sellers to request that they refund the returns. They will not. They will repeatedly tell you that they'll help you if you leave a good review. But they will not. Once I changed my initial review to positive they stopped helping me. The entire situation has been nothing but terrible and I will never do business here again.
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1 comment
Dhgate2014
#1302655

Hi there!

Please send us your order number. That way, we can check on it and give you the correct resolution to your concern.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1020132 Review #1020132 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • Seller may be rude
  • Given the runaround
  • Turn around time too long
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund

Dhgate - Loyal Customer

4.8
Details
I've been shopping with DHgate for over a year now and they have proven to be a reliable source for good products and great prices. The sellers are always ready to resolve an issue and your money is safe until you receive any refunds. I always shop DHgate for the latest technology. The payment process is also easy as you can save your payment information for fast purchasing and the coupons always come in handy. The refine and sort feature allows you to narrow your results by price, quantity, etc., which gets you to what you are looking for even faster. I will continue to shop with DHGate as long as they continue to offer value at low prices!
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1 comment
Dhgate2014
#1302654

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1020121 Review #1020121 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Fast shipping
Cons
  • Customer service wait time
Reason of review
On time delivery

Dhgate - Website Review

4.0
Details
Half the sellers I dealt with either didn't send what was described or flat out didnt send orders at all. The other half got great reviews even if there was an issue on account of they cared and fixed whatever needed fixed. The one's that have an issue have an issue because they had gotten asked to take care of any issue with my purchases and they acted like I was the problem. But I have money so I'm sure someone out there wants it.
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1 comment
Dhgate2014
#1302653

Hi there!

Please send us your order number. That way, we can check on it and give you the correct resolution to your concern.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1020103 Review #1020103 is a subjective opinion of poster.
Product
Dhgate Website
3.2
Details
Dhgate - Seller has cheated me by sending a vacant - empty small packet in which no items were found
Dhgate - Seller has cheated me by sending a vacant - empty small packet in which no items were found
Dear DHGate Team,.DATED = 12-03-2017 With due respect, I hereby wants to pay your kind attention that the Order NO:336302539 , Order NO:336305146 Seller: shijizhonghua2017 has cheated me drastically,......I am hereby attaching the video file and pics,....So, please...
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1 comment
Dhgate2014
#1302652

Hi pmw2002002!

We are sorry for the experience you had with your orders. We checked on the order, 336302539 and our After-sale team is currently handling your case.

Once your analyst has updates on it, they will get in touch with you directly through your DHgate inbox or your personal email.

For the order 336305146, this order has already been canceled and the refund has already been processed.

Since you used MasterCard as payment, your card issuing bank will normally process the refund back to your card within 10-15 working days.

As for the seller, we will be looking into this and will be reprimanding the seller accordingly.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards, Samantha Customer Service Center DHgate.com

Featured
Review
#1020058 Review #1020058 is a subjective opinion of poster.
Product
Dhgate Account
Reason of review
Not as described/ advertised
Loss
$79
Preferred solution
Full refund

Dhgate - Great Experience!

I am very satisfied with my experience from the site. The structure of both the site and the phone application is very good and easy to use. You can find almost anything in DHgate. I had an excellent communication with the sellers via the message center. I received the package in excellent condition and everything was as described! I wrote a review on it so that other buyers can know what to expect. Other people had made their reviews too on multiple products and thats how i feel safe for what i am paying for. Feel safe when you are buying from DHgate. It is a very trustworthy place.
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1 comment
Dhgate2014
#1302637

Hi sfixterman32!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1019934 Review #1019934 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Good customer service

Dhgate - Unhappy with some Sellers

There are some sellers who didn't reply to messages for few days and even some who did't reply at all. There were also sellers who says cannot send me items that i chose instead they will send randomly what they chose which at the end made me very unhappy. For example the syringe pen - I have asked for purple and white, instead they send me a message stating that I cannot choose and they will send mix colors. I waited for the package patiently for a month receiving a torn parcel and inside was green and white syringe. I am annoyed as previously they said they will send me mix colors instead what comes was colors that i don't even like. Now I am having difficulty in selling them. I have message the seller and still they haven't reply me yet which annoys me. Another seller also did a same thing giving me 12 boxes of green hair color wax out of 60 boxes that i have ordered. I was asking for blue but they didn't message stating that they don't have blue colors and send me all green. They could have at least negotiate by message for me to choose other color. Now it has been a month and all 12 colors i Still cannot sell it yet.
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1 comment
Dhgate2014
#1302636

Hi there!

Please send us your order number. That way, we can check on it and give you the correct resolution to your concern.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1019916 Review #1019916 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Very easy to navigate website great prices
  • Quality of goods
Cons
  • Bad customer service
  • Sellers who dont reply message
  • No buyer protection
Reason of review
Poor customer service
Loss
$66
Preferred solution
Let the company propose a solution
2.3
Details
I have been waiting 19 days for an order to ship. I have messaged the seller. I keep getting the run around. The order still has not shipped. "Item being processed. Yet DHGate has the seller as a PREMIUM SELLER. There is nothing premium about lying to your customers,...
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1 comment
Dhgate2014
#1302632

Hi there!

Please send us your order number. That way, we can check on it and give you the correct resolution to your concern.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1019913 Review #1019913 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Poor customer service
Loss
$140
Preferred solution
Deliver product or service ordered