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Dhgate - Shipping Service Review

1.4
Details
I orederd an ivroy veil they sent me white then I just oredered a dress in white to match it cause i have the veil the seller answers when she wants and has a smart mouth now my tracking numbers dont work never again then they said download for lower price not true
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1 comment
Dhgate2014
#1303788

Hi,

We understand the importance in getting a resolution on this issue. Please send us the order number so that we can check the order details and see how we can resolve this.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1020650 Review #1020650 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

Dhgate - Have heard of bad experiences but haven't experienced them

4.0
Details
I have heard much about other peoples bad experiences on dh gate. From receiving numerous broken items, no items at all, and not getting anything back from the sellers. With this being said I have purchased items from dh gate numerous times before and not once have I been disappointed with my service. I am able to relatively easily find everything I want on the website. The only things I wish DH gate could improve upon is their shipping times and their app. With a better app and faster shipping times I'm sure that many more people would turn to DH Gate for more of their Needs.
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1 comment
Dhgate2014
#1302671

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1020460 Review #1020460 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Payment methods
  • Products
  • Pricing
Cons
  • Shipping time could be faster
Reason of review
Fair pricing
Tags
  • Great Pricing

Dhgate - Good sellers

5.0
Details
All the purchases you have made have been according to my expectations in cost and delivery time. The filters to find the products sometimes are a bit confusing as they appear products outside the specified range. There are purchases that can not be followed on the shipment because they do not put the correct guide numbers. You question the sellers and they are slow to answer. In a purchase I changed the delivery date and the parcel supplier which I did not like and I changed plans in the purchase of the product I made. The discount coupons are very low for the total copra that they request to use them.
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3 comments
raulitosimpson
#1302891

Excellent experiences so far.

Anonymous
#1302890

I had great experiences buying in DHGate so far, hopefully it continues the same way.

Dhgate2014
#1302666

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

View more comments (2)
Review
#1020260 Review #1020260 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Good customer service

Dhgate - Great Service

4.9
Details
Mi experiencia comprando en el servicio de DHgate es bueno, he encontrado los productos que buscaba, hasta el momento los venderos se han portado bien, buena comunicación, excelentes productos, etc. Los tiempos de envió de productos y de llegada del producto son bastante reducidos en comparación a otras plataformas. Por ejemplo los vendedores se demoran entre 1 y 3 días en enviar los paquetes, luego en procesar el pedido unos 3 días, luego en 10 días aproximadamente ya están en mi país y luego en 2 o 3 días en mi casa. Los paquetes enviados viene en buen estado, el producto viene cuidado todo sin problemas Recomiendo por mucho DHgate por sobre otras plataformas.
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1 comment
Dhgate2014
#1302664

Hi Jerices!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1020220 Review #1020220 is a subjective opinion of poster.
Reason of review
Good customer service

Dhgate - Good experience DH Gate

4.2
Details
So far, based on my experience on DH Gate I could say that there are still some improvements points that could be applied , but this refers mainly to some sellers. These improvement points would be: provide a more relistic shipping information, sometimes the tracking numbers are not real - of course the release of payment should not be done unless the item is received, errors on the recipient address lead to send the package into another country. I've got a full refund and the package resent to the appropriate address. These are isolated cases I met so far, but compared to the number of successful transactions, this is a low number of cases.
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1 comment
Dhgate2014
#1302662

Hi mihaiuntea!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1020203 Review #1020203 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good quality
2.3
Details

Update by user Mar 14, 2017

Guaranteed Service .

this seller http://www.dhgate.com/product/wholesale-new-fashion-handbag-pu-leather/205282316.html gives tracks that are only tracked for China .it is unclear who and when the order was sent .

this seller not send the goods . I have not received the or...

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1 comment
Dhgate2014
#1302656

Hi irmam.33-32_5!

Please send us your order number. That way, we can check on it and give you the correct resolution to your concern.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1020182 Review #1020182 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Discounts
Cons
  • Being scammed by seller
Reason of review
Poor customer service
Loss
$30
Preferred solution
Let the company propose a solution
Tags
  • not as advertised

Dhgate - Terrible Experience

1.0
Details
Awful customer service. Awful sellers. The shops are awful to do business with. I ordered multiple items and have had multiple issues. My items didn't come as described or didn't come at all and they won't issue a refund, instead they want to send me more *** I don't want. I've repeatedly contacted the sellers to request that they refund the returns. They will not. They will repeatedly tell you that they'll help you if you leave a good review. But they will not. Once I changed my initial review to positive they stopped helping me. The entire situation has been nothing but terrible and I will never do business here again.
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1 comment
Dhgate2014
#1302655

Hi there!

Please send us your order number. That way, we can check on it and give you the correct resolution to your concern.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1020132 Review #1020132 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • Sometimes lonb processing times
  • Given the runaround
  • Turn around time too long
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund

Dhgate - Loyal Customer

4.8
Details
I've been shopping with DHgate for over a year now and they have proven to be a reliable source for good products and great prices. The sellers are always ready to resolve an issue and your money is safe until you receive any refunds. I always shop DHgate for the latest technology. The payment process is also easy as you can save your payment information for fast purchasing and the coupons always come in handy. The refine and sort feature allows you to narrow your results by price, quantity, etc., which gets you to what you are looking for even faster. I will continue to shop with DHGate as long as they continue to offer value at low prices!
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1 comment
Dhgate2014
#1302654

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1020121 Review #1020121 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Fast shipping
Cons
  • Customer service wait time
Reason of review
On time delivery

Dhgate - Website Review

4.0
Details
Half the sellers I dealt with either didn't send what was described or flat out didnt send orders at all. The other half got great reviews even if there was an issue on account of they cared and fixed whatever needed fixed. The one's that have an issue have an issue because they had gotten asked to take care of any issue with my purchases and they acted like I was the problem. But I have money so I'm sure someone out there wants it.
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1 comment
Dhgate2014
#1302653

Hi there!

Please send us your order number. That way, we can check on it and give you the correct resolution to your concern.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1020103 Review #1020103 is a subjective opinion of poster.
Product
Dhgate Website
Featured
3.2
Details
Dhgate - Seller has cheated me by sending a vacant - empty small packet in which no items were found
Dhgate - Seller has cheated me by sending a vacant - empty small packet in which no items were found
Dear DHGate Team,.DATED = 12-03-2017 With due respect, I hereby wants to pay your kind attention that the Order NO:336302539 , Order NO:336305146 Seller: shijizhonghua2017 has cheated me drastically,......I am hereby attaching the video file and pics,....So, please...
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1 comment
Dhgate2014
#1302652

Hi pmw2002002!

We are sorry for the experience you had with your orders. We checked on the order, 336302539 and our After-sale team is currently handling your case.

Once your analyst has updates on it, they will get in touch with you directly through your DHgate inbox or your personal email.

For the order 336305146, this order has already been canceled and the refund has already been processed.

Since you used MasterCard as payment, your card issuing bank will normally process the refund back to your card within 10-15 working days.

As for the seller, we will be looking into this and will be reprimanding the seller accordingly.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards, Samantha Customer Service Center DHgate.com

Review
#1020058 Review #1020058 is a subjective opinion of poster.
Product
Dhgate Account
Reason of review
Not as described/ advertised
Loss
$79
Preferred solution
Full refund