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1.6
Details
I bought some beauty membrane, and the minimum nr for the items was 50. I bought them but the customer service send them back because the max nr for this item in my country (Italy) is 4. The seller didn't offer a full refund but only a partial one, so I asked help to...
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1 comment
Dhgate2014
#1303777

Hi fidelioedelacroix1446598274217,

We have checked this order 334333730 and the refund for the amount of $114.5 was already completed on our system since 2016-12-25 06:14 and the money was returned on the same card account that you've used. Since your card had expired, we suggest that you contact your bank and ask them to transfer the refund on your new card, it is your bank who has the option to do this.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1020884 Review #1020884 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • Customer service no help
Reason of review
No refund
Loss
$136
Preferred solution
Full refund

Dhgate - Great site to buy

4.4
Details
dh gate always offer a great costumer experience with solucion to any problem, that i had simply check the seller score to avoid any improve i had been buy many times with loyal seller dont buy to sellers with no score o low rating . the buyer team its great,always in comunication with buyers. a good place to buy wholle sale lot simply check the seller score to avoid any improve i had been buy many times with loyal seller. two years since i buy in dh gate. dh gate always offer a great costumer experience with solucion to any problem, that i had ,cool and funny experience. coool great
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Review
#1020861 Review #1020861 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good customer service
4.5
Details
Dhgate - Very Satisfied
I ordered a custom soccer jersey from a seller on this site, after reading a lot of reviews to make sure that it was safe and worth it. The price was great, very cheap. I received my order exactly 2 weeks after ordering, which is great for packages coming from China,...
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1 comment
Dhgate2014
#1303772

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1020827 Review #1020827 is a subjective opinion of poster.
Product
Soccer Jersey
Pros
  • Price
Reason of review
Fair pricing
5.0
Details
I consider myself to be a pretty avid international consumer, I love to shop for designer handbags and clothing from China and other markets overseas. I found DH Gate on my online shopping adventures, at first I was hesitant but eventually I decided to give it a try...
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1 comment
Dhgate2014
#1303771

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1020822 Review #1020822 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good customer service
5.0
Details
when ı decided what ım gonna buy , ı check the nearly all oversea website and ı'll fınd best cost and best shipment option ın the dhgate . register proces is very simple , shoping is very simple too but but you have to be sure seller is serving to the customer because...
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1 comment
Dhgate2014
#1303768

Hi hefeka,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1020795 Review #1020795 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Best price
Cons
  • Some seller only serve whosale
Reason of review
Good customer service

Dhgate - Dress received does not look like the picture online

2.1
Details
I was very disappointed when I received my dress. The dress online looked like a matted dusty rose dress. What I received was a shiny peach looking dress. The dress was cheaply made. There are several areas where the thread is coming out. Also the dress has color bleeding streaks on several areas of the dress. The belt is suppose to be sewn in but it is actually coming off. And lastly, there is a plastic wire that is protruding from the top of the dress. I have tried several times to do an online chat with customer service but they never responded. I did open up a dispute and sent an email about the issue. I will post what happens
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4 comments
Anonymous
#1319337

The website has a cheap feel to it. I wouldn't order anything from them. smh

Anonymous
#1319291

I returned my item over a month ago and I still haven't received my money

Dhgate2014
#1303767

Hi,

We understand the importance in getting a resolution on this issue. Please send us the order number so that we can check the order details and see how we can resolve this issue.

We are not tolerating sellers who are not fulfilling the terms of the orders. Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Anonymous
#1319289
@Dhgate2014

250570738

View more comments (3)
Review
#1020740 Review #1020740 is a subjective opinion of poster.
Product
Dress
Reason of review
Bad quality
Loss
$97
Preferred solution
Full refund
5.0
Details
The first purchase I made has way exceeded my expectations in quality, cost, and delivery time.The filters to find the products sometimes are a bit confusing as they show products outside the specified range. I have heard much about other peoples bad experiences on DH...
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1 comment
Dhgate2014
#1303765

Hi randomhines,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1020727 Review #1020727 is a subjective opinion of poster.
Product
Watch
Reason of review
Good quality
Tags
  • Aaa Quality

Dhgate - Shipping Service Review

1.4
Details
I orederd an ivroy veil they sent me white then I just oredered a dress in white to match it cause i have the veil the seller answers when she wants and has a smart mouth now my tracking numbers dont work never again then they said download for lower price not true
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1 comment
Dhgate2014
#1303788

Hi,

We understand the importance in getting a resolution on this issue. Please send us the order number so that we can check the order details and see how we can resolve this.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1020650 Review #1020650 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

Dhgate - Have heard of bad experiences but haven't experienced them

4.0
Details
I have heard much about other peoples bad experiences on dh gate. From receiving numerous broken items, no items at all, and not getting anything back from the sellers. With this being said I have purchased items from dh gate numerous times before and not once have I been disappointed with my service. I am able to relatively easily find everything I want on the website. The only things I wish DH gate could improve upon is their shipping times and their app. With a better app and faster shipping times I'm sure that many more people would turn to DH Gate for more of their Needs.
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1 comment
Dhgate2014
#1302671

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1020460 Review #1020460 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Selection
  • Products
  • Pricing
Cons
  • Shipping time could be faster
Reason of review
Fair pricing
Tags
  • Great Pricing

Dhgate - Good sellers

5.0
Details
All the purchases you have made have been according to my expectations in cost and delivery time. The filters to find the products sometimes are a bit confusing as they appear products outside the specified range. There are purchases that can not be followed on the shipment because they do not put the correct guide numbers. You question the sellers and they are slow to answer. In a purchase I changed the delivery date and the parcel supplier which I did not like and I changed plans in the purchase of the product I made. The discount coupons are very low for the total copra that they request to use them.
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3 comments
raulitosimpson
#1302891

Excellent experiences so far.

Anonymous
#1302890

I had great experiences buying in DHGate so far, hopefully it continues the same way.

Dhgate2014
#1302666

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

View more comments (2)
Review
#1020260 Review #1020260 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Good customer service