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Great Online Shopping! - Dhgate

First time shopping on Dhgate was kind of skeptical because I didn't think I was going to recieve my product. I actually got a working tracking number and I got to track my product back to back until it was delivered to me. Be careful of most sellers, read feedbacks because they are important. Some sellers will rip you off. Be careful. Make sure you kesp in contact with them until you receive your item and ask for your tracking number. Now, Dhgate is one of my favorite online shopping websites. So much things to choose some with great prices. Thank you so much! :) I'll definetly be shopping on Dhgate for a very long time.
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1 comment
Dhgate2014
#1303782

Hi user53396837,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1020954 Review #1020954 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Good quality

Dhgate in Odessa, Odes'ka Oblast' - Sport suite

4.9
Details
Dhgate - Sport suite
Dhgate - Sport suite
I'm happy with the costume for this price. In reality, the color of the stripes of the suit is more yellow from the picture. Pants surprisingly well matched. The fabric of the suit is rather thin and can be worn in the summer. The fabric is pleasant to the touch. The parcel was monitored all the time and arrived on time. The tracksuit came not rumpled though they sent it to me in the package. If you compare the price and quality. That is a good ratio. I'll see how it will look after washing. Especially branded stickers. The quality of the sports suit as a whole is not acceptable.
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1 comment
Dhgate2014
#1303781

Hi frosthp,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1020932 Review #1020932 is a subjective opinion of poster.
Product
Tracksuit
Pros
  • Very good pricing policy
Cons
  • Very good pricing policy
Reason of review
Good quality
3.2
Details
Dhgate - Mislead on shoes and bad quality-Rihanna Suede Creepers
Dhgate - Mislead on shoes and bad quality-Rihanna Suede Creepers
Dhgate - Mislead on shoes and bad quality-Rihanna Suede Creepers
I've been wanting the Rihanna Suede Creepers but cannot find the all black ones anywhere and when I did find them online they were CAD$300! So I was so surprised to find these knock off one on DHGate and paid close to CAD$40. I got my package late at night and the...
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1 comment
Dhgate2014
#1303779

Hi cooliolo,

We are sorry to hear about your experience. We have checked here and you have already confirmed the delivery of the goods.

We cannot file a dispute on your order if you will not ask us to because we need your confirmation before we do this.

Let us know immediately if you have issues with your orders so that we can assist you in getting a resolution right away.

For your future reference, it is best that you use a computer when filing a dispute since mobile devices do not support all the features on our website which cause issues.

We are committed to give a refund and we have to follow our refund process.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards, Sil Customer Service Center DHgate.com

Review
#1020902 Review #1020902 is a subjective opinion of poster.
Product
Shoes
Pros
  • Had items i wanted
Cons
  • Some items not as described
  • Wasting my time
Reason of review
Not as described/ advertised
Loss
$39
Preferred solution
Price reduction
Tags
  • Knock Off
1.6
Details
I bought some beauty membrane, and the minimum nr for the items was 50. I bought them but the customer service send them back because the max nr for this item in my country (Italy) is 4. The seller didn't offer a full refund but only a partial one, so I asked help to...
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1 comment
Dhgate2014
#1303777

Hi fidelioedelacroix1446598274217,

We have checked this order 334333730 and the refund for the amount of $114.5 was already completed on our system since 2016-12-25 06:14 and the money was returned on the same card account that you've used. Since your card had expired, we suggest that you contact your bank and ask them to transfer the refund on your new card, it is your bank who has the option to do this.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1020884 Review #1020884 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • Customer service no help
Reason of review
No refund
Loss
$136
Preferred solution
Full refund

Dhgate - Great site to buy

4.4
Details
dh gate always offer a great costumer experience with solucion to any problem, that i had simply check the seller score to avoid any improve i had been buy many times with loyal seller dont buy to sellers with no score o low rating . the buyer team its great,always in comunication with buyers. a good place to buy wholle sale lot simply check the seller score to avoid any improve i had been buy many times with loyal seller. two years since i buy in dh gate. dh gate always offer a great costumer experience with solucion to any problem, that i had ,cool and funny experience. coool great
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Review
#1020861 Review #1020861 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good customer service
4.5
Details
Dhgate - Very Satisfied
I ordered a custom soccer jersey from a seller on this site, after reading a lot of reviews to make sure that it was safe and worth it. The price was great, very cheap. I received my order exactly 2 weeks after ordering, which is great for packages coming from China,...
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1 comment
Dhgate2014
#1303772

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1020827 Review #1020827 is a subjective opinion of poster.
Product
Soccer Jersey
Pros
  • Price
Reason of review
Fair pricing
5.0
Details
I consider myself to be a pretty avid international consumer, I love to shop for designer handbags and clothing from China and other markets overseas. I found DH Gate on my online shopping adventures, at first I was hesitant but eventually I decided to give it a try...
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1 comment
Dhgate2014
#1303771

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1020822 Review #1020822 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good customer service
5.0
Details
when ı decided what ım gonna buy , ı check the nearly all oversea website and ı'll fınd best cost and best shipment option ın the dhgate . register proces is very simple , shoping is very simple too but but you have to be sure seller is serving to the customer because...
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1 comment
Dhgate2014
#1303768

Hi hefeka,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1020795 Review #1020795 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Best price
Cons
  • Some seller only serve whosale
Reason of review
Good customer service

Dhgate - Dress received does not look like the picture online

2.1
Details
I was very disappointed when I received my dress. The dress online looked like a matted dusty rose dress. What I received was a shiny peach looking dress. The dress was cheaply made. There are several areas where the thread is coming out. Also the dress has color bleeding streaks on several areas of the dress. The belt is suppose to be sewn in but it is actually coming off. And lastly, there is a plastic wire that is protruding from the top of the dress. I have tried several times to do an online chat with customer service but they never responded. I did open up a dispute and sent an email about the issue. I will post what happens
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4 comments
Anonymous
#1319337

The website has a cheap feel to it. I wouldn't order anything from them. smh

Anonymous
#1319291

I returned my item over a month ago and I still haven't received my money

Dhgate2014
#1303767

Hi,

We understand the importance in getting a resolution on this issue. Please send us the order number so that we can check the order details and see how we can resolve this issue.

We are not tolerating sellers who are not fulfilling the terms of the orders. Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Anonymous
#1319289
@Dhgate2014

250570738

View more comments (3)
Review
#1020740 Review #1020740 is a subjective opinion of poster.
Product
Dress
Reason of review
Bad quality
Loss
$97
Preferred solution
Full refund
5.0
Details
The first purchase I made has way exceeded my expectations in quality, cost, and delivery time.The filters to find the products sometimes are a bit confusing as they show products outside the specified range. I have heard much about other peoples bad experiences on DH...
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1 comment
Dhgate2014
#1303765

Hi randomhines,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1020727 Review #1020727 is a subjective opinion of poster.
Product
Watch
Reason of review
Good quality
Tags
  • Aaa Quality