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Dhgate - Problems with refund

3.0
Details
trying to find the refund and dispute does not always work. I filled it out and sent a picture and after the seller contacted me with the instructions of a refund. then they told me I had to put in another refund and dispute to process the claim. That should never of happened. The pair of earings was missing a large stone in one of the pieces. The stone was the earing. Only stone in the earing. After hours and keep retrying finally got to resend the refund request. Hope it gets better. Will be a while before looking at the site to order again. Thanks
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1 comment
Dhgate2014
#1304902

Hi,

We understand the importance in getting a resolution. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1022337 Review #1022337 is a subjective opinion of poster.
Product
Earrings
Reason of review
proiblems with having to get the refund after being approved by seller. making go through the entire process again. tooo complicated.
Preferred solution
jut to let you know of my experience and maybe to improve the site
4.5
Details
Dhgate - Tracking number problem
i purchased a beauty equipment seller shipped my parcel on time.after a few days dhgate gave me a tracking number more than 30 days i want to track my parcel and i couldn't track it.i on the other hand estimated delivery time came on and my parcel didn't arrive...
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2 comments
Dhgate2014
#1304901

Hi melina3a,

We understand the importance in getting a resolution on this issue. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

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Resolved
Review
#1022309 Review #1022309 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Tags
  • Good Customer Service
4.9
Details
My first experience with DHGate was excellent. The product was as described and arrived in a timely manner. The price was alright, I would have liked to have it cost a little less but that's just me, I'm cheap. It was nice that I was given a coupon to use immediately...
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1 comment
Dhgate2014
#1304897

Hi,

Thank you for your feedback. The captcha verification is necessary for us to detect if the person accessing the account is human or a machine, this is another security policy to ensure your safety.

Please enter the correct code shown so that you will be able to successfully log into your account.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1022224 Review #1022224 is a subjective opinion of poster.
Service
Delivery Service
Pros
  • Diversity and pricing of most products
Reason of review
Good customer service

Dhgate - Review in Auctions and Internet Stores category

2.9
Details
They issued me a full refund
View full review
1 comment
Dhgate2014
#1304253

Hi,

We are glad to hear that your have already been issued a refund. Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1022004 Review #1022004 is a subjective opinion of poster.

Dhgate - Great customer care service and fast reply too...

4.7
Details
I had an issue about the money being charged to my credit card and so I messaged customer care they had my answer in no time at all and treated me with nothing but the highest respect. Plus the seller that I bought from that I wrote too, also messaged me back with a very fast and very respectful reply. Overall, it was a fun and great buying experience for me and my wife. Trust that this is a great company doing a great service to bring great buys and great sellers to us all. I will be a steady customer from here on out, and intend on placing another order Via DHgate very soon, Thank you. FYI for first time buyers, the charge that shows up on your CC may be in a China dollars amount and not US Dollars so it may look like a lot of money was taken out of your account, but when it is placed on your statement it is US dollars and goes back to the amount agreed upon when you bought the item/items.
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1 comment
Dhgate2014
#1304896

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1021972 Review #1021972 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Pricing
Reason of review
On time delivery
4.8
Details
I am very happy to see and I bought couple of gun parts and accessories from dhgate. The quality was pretty good and it matches target shooter needs. The complication we face now in Europe is the law requiring special trade license to import any gun part from outside...
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1 comment
Dhgate2014
#1304895

Hi zverzak,

Thank you for your feedback. Please send us the order if you are having issues with your order so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1021935 Review #1021935 is a subjective opinion of poster.
Pros
  • How you refunded returned item due to new license law in europe
Cons
  • One rifle scope i bought complete desintegrated inside
Reason of review
Good quality

DHGATE CUSTOMER SERVICE IS VERY VERY GOOD

5.0
Details
I do shopping on Dhgate . i buy everything. Be careful of most sellers, read feedbacks because they are important. Some sellers will rip you off. Be careful. Make sure you kesp in contact with them until you receive your item and ask for your tracking number. Sometimes happens that seller send product and give you fake tracking numbers or wrong items: dont' worry! Dhgate customer services is the best ! Thy take care about customers and understand all the problems. Dhgate is one of my favorite online shopping websites specially for this reason. So much things to choose some with great prices.I'll be shopping on Dhgate for a very long time. Thank you so much!
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3 comments
Anonymous
#1304636

So you fear being ripped off by ''most sellers'',but DHGate is your favorite place to buy?!In which way this makes any sense?!

Tellz
#1304515

THIS REVIEW IS SO FAKE!

Dhgate2014
#1304258

Hi ordfineluglio2,

Thank you for your feedback. Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

View more comments (2)
Review
#1021855 Review #1021855 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Customer service
Cons
  • Many fake sellers
Reason of review
Good customer service

Dhgate - Good marketplace for Chinese products

4.1
Details
I've ordered a few products from DHGate and was very satisfied with the entire process. There is a huge and varied selection of articles available, so you'll be sure to find what you are looking for. Since you're buying directly from China, products will be much cheaper than from your local stores. You need to be careful about the sellers; since DHGate is just a marketplace, always check the seller's reviews to ensure they are legitimate. Sellers can't really rip you off though because they only receive the money from DHGate after you have confirmed you received the product. Also, be patient because shipping times from China are very long. I haven't had any issues with customs yet but my purchases were low in value.
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1 comment
Dhgate2014
#1304889

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1021842 Review #1021842 is a subjective opinion of poster.
Product
Dhgate Marketplace
Reason of review
Fair pricing

Dhgate - Sneakers Review

Dhgate - Sneakers Review
Dhgate - Sneakers Review
First time buyer dissatisfied. Shoes do not match the pictures the seller posted on their page.
View full review
1 comment
Dhgate2014
#1304254

Hi,

We understand the importance in getting a resolution on this issue. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1021782 Review #1021782 is a subjective opinion of poster.
Product
Sneakers
Reason of review
Not as described/ advertised

Dhgate in Vancouver, British Columbia - Awesome Flexible Shopping Site!

4.8
Details
I just want to post a great review for this site. The sellers are flexible and will negotiate as well. This site has a huge selection and so far out of 28 separate items I've bought, I've not been let down. I've referred several friends as well who have also had positive experiences! While the shipping may not be as fast as amazon, the quality is better and the items are better described, so you really do get what you pay for. If you can think of something you'd like on the cheap side, DHGATE has it! Also there is fast response time from sellers if you have a question.
View full review
1 comment
Dhgate2014
#1304257

Hi brusten,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1021731 Review #1021731 is a subjective opinion of poster.
Product
Dhgate Marketplace
Pros
  • Ease of use
Cons
  • Shipping time frames
Reason of review
Good customer service
Tags
  • Good Prices