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Dhgate - I am a happy customer

5.0
Details
I purchased a total of five boxes of pokemon cards from two different vendors.I am very happy with the quality of the cards, but when placed next to authentic cards you CAN tell a difference, but my granddaughter (9) didn't see the difference and was ecstatic! I think you should hear from happy customers as well as unhappy ones to get a fair review of products here. The shipping takes quite a while but I understand it is coming from china so I didn't expect delivery to be quick. I like the dh gate site and their policies, I feel comfortable when ordering that I will be satisfied either with the product or dh gate's policy of refunding my money. Hopefully I will continue to be pleased with products offered, I will be shopping here quite a bit more.
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1 comment
Dhgate2014
#1304903

Hi,

Thank you for your feedback. Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1022399 Review #1022399 is a subjective opinion of poster.
Product
Pokemon Playing Cards
Reason of review
Good quality

Dhgate - Shipping Service Review

I ordered a pair of boots on January 28th. The have not arrived. When I tried to email the seller it said that they do not exist. The tracking number is not real, either. What do I do now?
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1 comment
Dhgate2014
#1304918

Hi,

We understand you are concerned about your order since the parcel is not yet delivered. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1022373 Review #1022373 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
4.2
Details

Update by user Mar 18, 2017

I send just a suggestion

Original review posted by user Mar 18, 2017

I bought very good products from DHGate in the past years. I always received my order and the quality of the items is good. I have just 2 suggestion in order to improve the buying experience: 1) The web site has capcha in the log in page. It is...
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Review
#1022348 Review #1022348 is a subjective opinion of poster.
Reason of review
Good quality

Dhgate - Problems with refund

3.0
Details
trying to find the refund and dispute does not always work. I filled it out and sent a picture and after the seller contacted me with the instructions of a refund. then they told me I had to put in another refund and dispute to process the claim. That should never of happened. The pair of earings was missing a large stone in one of the pieces. The stone was the earing. Only stone in the earing. After hours and keep retrying finally got to resend the refund request. Hope it gets better. Will be a while before looking at the site to order again. Thanks
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1 comment
Dhgate2014
#1304902

Hi,

We understand the importance in getting a resolution. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1022337 Review #1022337 is a subjective opinion of poster.
Product
Earrings
Reason of review
proiblems with having to get the refund after being approved by seller. making go through the entire process again. tooo complicated.
Preferred solution
jut to let you know of my experience and maybe to improve the site
Resolved
4.5
Details
Dhgate - Tracking number problem
i purchased a beauty equipment seller shipped my parcel on time.after a few days dhgate gave me a tracking number more than 30 days i want to track my parcel and i couldn't track it.i on the other hand estimated delivery time came on and my parcel didn't arrive...
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2 comments
Dhgate2014
#1304901

Hi melina3a,

We understand the importance in getting a resolution on this issue. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

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Review
#1022309 Review #1022309 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Tags
  • Good Customer Service
4.9
Details
My first experience with DHGate was excellent. The product was as described and arrived in a timely manner. The price was alright, I would have liked to have it cost a little less but that's just me, I'm cheap. It was nice that I was given a coupon to use immediately...
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1 comment
Dhgate2014
#1304897

Hi,

Thank you for your feedback. The captcha verification is necessary for us to detect if the person accessing the account is human or a machine, this is another security policy to ensure your safety.

Please enter the correct code shown so that you will be able to successfully log into your account.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1022224 Review #1022224 is a subjective opinion of poster.
Service
Delivery Service
Pros
  • Diversity and pricing of most products
Reason of review
Good customer service

Dhgate - Review in Auctions and Internet Stores category

2.9
Details
They issued me a full refund
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1 comment
Dhgate2014
#1304253

Hi,

We are glad to hear that your have already been issued a refund. Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1022004 Review #1022004 is a subjective opinion of poster.

Dhgate - Great customer care service and fast reply too...

4.7
Details
I had an issue about the money being charged to my credit card and so I messaged customer care they had my answer in no time at all and treated me with nothing but the highest respect. Plus the seller that I bought from that I wrote too, also messaged me back with a very fast and very respectful reply. Overall, it was a fun and great buying experience for me and my wife. Trust that this is a great company doing a great service to bring great buys and great sellers to us all. I will be a steady customer from here on out, and intend on placing another order Via DHgate very soon, Thank you. FYI for first time buyers, the charge that shows up on your CC may be in a China dollars amount and not US Dollars so it may look like a lot of money was taken out of your account, but when it is placed on your statement it is US dollars and goes back to the amount agreed upon when you bought the item/items.
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1 comment
Dhgate2014
#1304896

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1021972 Review #1021972 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Pricing
Reason of review
On time delivery
4.8
Details
I am very happy to see and I bought couple of gun parts and accessories from dhgate. The quality was pretty good and it matches target shooter needs. The complication we face now in Europe is the law requiring special trade license to import any gun part from outside...
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1 comment
Dhgate2014
#1304895

Hi zverzak,

Thank you for your feedback. Please send us the order if you are having issues with your order so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1021935 Review #1021935 is a subjective opinion of poster.
Pros
  • How you refunded returned item due to new license law in europe
Cons
  • One rifle scope i bought complete desintegrated inside
Reason of review
Good quality

DHGATE CUSTOMER SERVICE IS VERY VERY GOOD

5.0
Details
I do shopping on Dhgate . i buy everything. Be careful of most sellers, read feedbacks because they are important. Some sellers will rip you off. Be careful. Make sure you kesp in contact with them until you receive your item and ask for your tracking number. Sometimes happens that seller send product and give you fake tracking numbers or wrong items: dont' worry! Dhgate customer services is the best ! Thy take care about customers and understand all the problems. Dhgate is one of my favorite online shopping websites specially for this reason. So much things to choose some with great prices.I'll be shopping on Dhgate for a very long time. Thank you so much!
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3 comments
Anonymous
#1304636

So you fear being ripped off by ''most sellers'',but DHGate is your favorite place to buy?!In which way this makes any sense?!

Tellz
#1304515

THIS REVIEW IS SO FAKE!

Dhgate2014
#1304258

Hi ordfineluglio2,

Thank you for your feedback. Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

View more comments (2)
Review
#1021855 Review #1021855 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Customer service
Cons
  • Many fake sellers
Reason of review
Good customer service