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DHgate has what you need for a good price

4.9
Details
Over the dozen or so transactions I have gone through with DHgate all of them except one I have been extremely satisfied with. In one instance I was sent a counterfeit item by a seller. The seller was very unhelpful in dealing with my complaint but within a week I was refunded by the DHgate customer service team. I was very pleased and surprised by this, many sites would leave you high and dry but it appears the team at DHgate genuinely put customer first. In regards to site and products, the site is very easy to navigate with many different options to choose from when searching for an item. As with all sites that allow independent sellers to operate you should be careful and check reviews beforehand. Regardless of this, i think you would be hard pressed to find better value for money than on DHgate.
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1 comment
Dhgate2014
#1304923

Hi Spoondragon,

Thank you for your feedback. We are glad to hear that you are satisfied with our services.

For the shipping time, this depends on the courier that you will select when making a purchase.

Please use express couriers such as DHL, UPS or FedEx if you need the items sooner for you to get it fast.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1022900 Review #1022900 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Had items i wanted
Cons
  • Shipment takes so long
Reason of review
Good customer service
Tags
  • Good Customer Service
  • Good Dhgate

First experience on DHgate

5.0
Details
So this actually was my first transaction on this site, overall a great experience, the transaction went very smooth and the item arrived in great shape, good quality and in a timely fashion. As for the site, it's easy to navigate and has a great amount of products, I'm surely going to buy here again! Very positive experience So this actually was my first transaction on this site, overall a great experience, the transaction went very smooth and the item arrived in great shape, good quality and in a timely fashion. As for the site, it's easy to navigate and has a great amount of products, I'm surely going to buy here again! Very positive experience
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1 comment
Dhgate2014
#1304922

Hi vale9997,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1022829 Review #1022829 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Very easy to navigate website great prices
Reason of review
On time delivery

DHgate – the best option

4.5
Details
DHgate is the best option for online purchase because of the great variety and low cost of goods, including delivery. You can find many good and cheap items on eBay or Amazon too, but the shipping to Europe is quite expensive. Also, the items are better described with more photos on DHgate. For these reasons, I buy just from DHgate some specific articles that can’t be found at local stores and online web shops anywhere in Europe or those which are present on European market but are much more expensive. Also, excepting a longer waiting on the occasion of my first payment on DHpay account, I have never had any other issues. I bought from this site several very special knives and they have been all quality products. Shipping time took 2-4 weeks, which is very acceptable.
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1 comment
Dhgate2014
#1304917

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1022678 Review #1022678 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Great selection of articles and low prices with free shipping
Reason of review
Fair pricing

Resolved: Dhgate - Fishing Lures

I ordered some fishing lures from the China based company "Olure" via the DH Gate process. The ordering system is relatively easy to use with a successful order being placed within minutes. The lures were packaged, posted and delivered within the agreed periods. The lures arrived the other day. They appeared exactly as show on the DH Gate site and were very well made. I am ver happy With the quality of the lures. Especially for the price. I went fishing with the lures the day they were delivered. I caught eight European perch within an hour which is a very good result. Overall, in this instance I am very satisfied with the service provided and seriously impressed with the lures.
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1 comment
Dhgate2014
#1304915

Hi BlueGum,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Resolved
Review
#1022666 Review #1022666 is a subjective opinion of poster.
Service
Dhgate Shipping Service

Dhgate - Wrong Unit

4.8
Details
Dhgate - Wrong Unit
Dhgate - Wrong Unit
The unit arrived without any issues. When the package was opened, it was found to be incorrect. The AC plug is for the UK, as we live in Canada. We will need a replacement with the correct AC Plug. We need the AC plug to be for North America. With the AC we have no outlets that require this type of AC plug. We need a unit with the proper AC plug; we are pleased with the device. We are looking forward to using it when we are able. What will the fastest and easiest way of correcting this issue? Waiting to follow your instructions.
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1 comment
Dhgate2014
#1304913

Hi,

We understand the importance in getting a resolution on this issue. Please provide the order number so that we can check the order details and assist you further.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1022659 Review #1022659 is a subjective opinion of poster.
Product
Toothbrush
Reason of review
AC Plug is not correct.
Loss
$22
Preferred solution
Let the company propose a solution

Dhgate - Great resource for Chinese products

5.0
Details
Great resource! All sellers respond quickly, and all items were received on time. They value their ratings, so they pay attention to questions and comments. I needed an item ASAP and they accommodated me. I've purchased many different types of items from various sellers. Prices great, service great! I will use them often! Specifically I purchased some beaded gowns. They were extremely well made, and were true to the size scale. They even included some additional extra beads in case any came off. Additionally, it's a great place to purchase a smaller amount of promotional items, and get them customized. Make sure you leave reviews for each things you purchase.
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1 comment
Dhgate2014
#1304912

Hi BeadBabe,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1022586 Review #1022586 is a subjective opinion of poster.
Product
Wedding Dress
Pros
  • Huge variety of items
Reason of review
Fair pricing

Dhgate - Horrible

1.0
Details
Company charged card, then immediately cancelled order. They claimed they have a verification process and that you can't have different billing/shipping addresses which makes no sense. They take your money before they even 'verify', then you have to go through your bank to dispute the charge. This has happened to many others but they remove the negative reviews. There are more secure and reputable sites to use out there. U.S. based ones who have secure systems and good customer service. I am beyond upset that I used this site. It seems some may not have issues but I wouldn't roll the dice with your hard earned money. Do not shop here.
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2 comments
Anonymous
#1305686

This has happened to many others however they report the reviews or tell lies in reply to trick consumers. Report their fraudulent ways on forums they cannot see!

Keep your money and use on other reputable sites! They will NOT respond to you unless you write a bad review.

Do not trust these people as they do not care about you or your money. Times are hard enough.

Dhgate2014
#1304904

Hi,

Please provide the order number so that we can check the order details and see how we can resolve this issue. Verification process can happen once you have made a payment since this is when our Safety Center will see your payment details.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

View more comments (1)
Review
#1022509 Review #1022509 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • Takes money then cancels order
Reason of review
Return, Exchange or Cancellation Policy
Loss
$238
Preferred solution
Full refund

Dhgate - I am a happy customer

5.0
Details
I purchased a total of five boxes of pokemon cards from two different vendors.I am very happy with the quality of the cards, but when placed next to authentic cards you CAN tell a difference, but my granddaughter (9) didn't see the difference and was ecstatic! I think you should hear from happy customers as well as unhappy ones to get a fair review of products here. The shipping takes quite a while but I understand it is coming from china so I didn't expect delivery to be quick. I like the dh gate site and their policies, I feel comfortable when ordering that I will be satisfied either with the product or dh gate's policy of refunding my money. Hopefully I will continue to be pleased with products offered, I will be shopping here quite a bit more.
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1 comment
Dhgate2014
#1304903

Hi,

Thank you for your feedback. Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1022399 Review #1022399 is a subjective opinion of poster.
Product
Pokemon Playing Cards
Reason of review
Good quality

Dhgate - Shipping Service Review

I ordered a pair of boots on January 28th. The have not arrived. When I tried to email the seller it said that they do not exist. The tracking number is not real, either. What do I do now?
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1 comment
Dhgate2014
#1304918

Hi,

We understand you are concerned about your order since the parcel is not yet delivered. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1022373 Review #1022373 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
4.2
Details

Update by user Mar 18, 2017

I send just a suggestion

Original review posted by user Mar 18, 2017

I bought very good products from DHGate in the past years. I always received my order and the quality of the items is good. I have just 2 suggestion in order to improve the buying experience: 1) The web site has capcha in the log in page. It is...
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Review
#1022348 Review #1022348 is a subjective opinion of poster.
Reason of review
Good quality