Jade lee P

To cancel a order

I ordered two things over 4 weeks ago and they still havent arrived i payed just under 100 pound and still havent received them
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Loss:
$100
Pros:
  • That the time protection is long
Cons:
  • You guys sent me a pair of socks instead of a pair of shoes

Preferred solution: Full refund

User's recommendation: Don’t bother delivery is rubbish

1 comment
Nadya Qgj

Dear Leelah, Thanks for leaving comments here to us, sorry for any inconvenience, Please contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

Olivia G Ilq

Trying to track my order

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Tried to order I payed for them and my order got canceled and never got my package I will never be ordering from you guys again
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Loss:
$350
Pros:
  • No comment
Cons:
  • Not shipped and lie about payment not received

Preferred solution: Full refund

User's recommendation: Don’t order

1 comment
Nadya Qgj

Hello Olivia G Ilq, We understand that you are concerned about your order and your payment. Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

Anonymous
map-marker Huntsville, Alabama

My items have not arrived

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Im still waiting for my product please get them to send it i've waited months i dont want to cause problems i just want to solve mine. Those glasses are cool and im poor. I saved up for them im sorry.
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1 comment
Nadya Qgj

Hi there, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Anonymous
map-marker Bloomfield, Connecticut

Quality of garments polyester

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DHgate - Quality of garments polyester
Your garments are majorly replica, and it takes 30 days to get your packages .My English is clear. Thank You . Your service is like your merchandise ! Cheap and petty
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James M Kes

Never received item

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Back in October or September I ordered a case of tattoo cartridges for rotary tattoo gun it was the big pack that was $16 and I ended up going to jail And I never received them and I was wondering what could you all *** me with. My name is James Mullett
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Loss:
$16

Preferred solution: Let the company propose a solution

2 comments
Guest

Stop it

Nadya Qgj

Hello James. Sorry to hear about your order not received.

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

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Anonymous
map-marker Calgary, Alberta

The morans advuised me to check the tracking system and see that my order had been delivered.

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lbertaaI responded that I had received that information more than a month ago and if it was valid? -then it confirms how poor their system is. REASON - this tracking system defines they delivered order to Milton, a suburb north of Toronto Ontario. Unfortunately I live in Calgary, Alberta some 3000km. East of Toron
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User's recommendation: Save your money, and sanity don't buy anything from this company

1 comment
Nadya Qgj

Dear PissedConsumer2641203 of Calgary, Canada, Thanks for leaving comments here to us, sorry for any inconvenience, Please contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

Morgan C Pqi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Payment error

I ordered a bag for $35 and only bought 1 bag. On my bank transactions I was charged 3 separate times! Can I get a refund for 2 of them?
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Loss:
$70

Preferred solution: Full refund

2 comments
Nadya Qgj

Hi Margot Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Hudson Bdn
reply icon Replying to comment of Nadya Qgj

The order number is 334242**** and my email address is morganchatoff@***.com

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Jessica G Djk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order problem

I have placed an order and payment went through but never received an order confirmation or an email I have spoken to the seller and they think the funds where stuck in dunhuang system when I purchased my item I did not have an account created at the moment but I do have screenshots of my placed order and saying payment was received. Can I please have an update on this as soon as possible. Thank you
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Loss:
$70

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hello Jessica G Djk, We understand that you are concerned about your payment. Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

Brandon A Vhh

Refund

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Never received second product that I ordered sellers page is no longer available and never responded to my messages when the sellers page was activated
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Loss:
$47
Pros:
  • Affordable
Cons:
  • Fraudulent sellers

Preferred solution: Full refund

User's recommendation: Do not buy from seller “sport00029”

1 comment
Nadya Qgj

Hi Juel Epc, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Amine A Rmb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tracking

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Tracking provided is not valid 276103****. Order number 332630****. I have paid 57 for DHL and order still havent arrived yet. Im very disappointed from the seller and Dhgate to keep this thing going on. Whats the point of me paying faster shipping service if its gonna take this long?????!!! It was suppose to be a gift
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Pros:
  • Cost of products
Cons:
  • Not standing behind refiunds
  • Feeling let down

Preferred solution: Deliver product or service ordered

2 comments
Nadya Qgj

Hi Amine, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Guest
reply icon Replying to comment of Nadya Qgj

Order number 332630**** Tobaccospot@***.com

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Alan C Cpp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tracking

DHgate - Tracking
Im trying to track my purchase I been waiting on weeks for my items and didnt really receive it and its very frustrating
View full review
Loss:
$26

Preferred solution: Full refund

User's recommendation: Not at the moment

1 comment
Nadya Qgj

Dear Ronique, Thanks for leaving comments here to us, sorry for any inconvenience might be brought to you, in order to give you proper assistance, please our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en Best regards. DHgate Customer Service

Denise G Ntv

Never received tracking number

I never received a tracking number regarding my purchase And Im seeking an update before canceling my order. Please assist
View full review
Cons:
  • Not enough information

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hello Teola Egy, Please provide us the order so that we can check the shipping deadline. Thank you. Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

Justin S Wlx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refunding issue

Ordered shoes back in march 17th and they never showed up reached out to seller plenty of times. And all she would tell me is wait the package should be on its way. So i waited still no package. So i filed a refund claim and never received no refund. Only thing that was deposited into my account was 01 cent so now im very upset because not only do i feel like im being jerked around. Im out of money and shoes so i got screwed both ways around when i try to reach out to the seller she's not responding back at this moment. Beyond pissed
View full review
Loss:
$68
Pros:
  • Order
Cons:
  • Not getting my item

Preferred solution: Full refund

1 comment
Nadya Qgj

Hello Briant, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Anonymous

GOT CHARGED NEVER GOT ITEM SELLER IGNORED MY MESSAGES

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you're not letting me log on your telling me my email is incorrect brother I wrote off the money they also shipped 2 of my orders to different states one Ohio another NC I live in Phoenix And my address is right in front of them someone in both those states signed for my orders Merry Christmas to all Thats what I get for trying to do business with America's Enemy China Im deleting everything If I can't drive to the store I don't need it you have A wonderful day what dhgate does is spin you in circles with pass words ETB
View full review
Loss:
$100
Pros:
  • Alot of cheap junk
Cons:
  • Poor service crooked sellers

Preferred solution: Deliver product or service ordered

User's recommendation: Buy American support American business

1 comment
Nadya Qgj

Dear PissedConsumer2621519 of Phoenix, AZ, Thanks for leaving comments here to us, sorry for any inconvenience, Please contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

Breanna S Kyo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Refund dispute

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DHgate - Refund dispute
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DHgate - Refund dispute - Image 3
I ordered a pair of shoes 5 months ago got horrible response times from store lied to about the product that was being sent again I ordered shoes for $74.30 I now have received a pair of socks . That's not what I ordered I want my money back I've said it countless times while I waited months for a product that wasn't right please refund me my money
View full review
Loss:
$74
Cons:
  • Cancellation policy-customer service
  • Try to steal my money
  • Take your money

Preferred solution: Full refund

User's recommendation: At this point. To not use response times are horrible refund process is insane and your really beating around the bush of giving me my money back and it's worse then wishes response time .you where supposed to be back to me before the 22nd of this month . You aren't even close to the time YOU stated. .

1 comment
Nadya Qgj

Hi Ellouise, We understand your concern, we are here to assist. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

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