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Dhgate - Very nice support

4.9
Details
I submitted a request and within 5 days, I got a result. I also directly contacted support and did not get a robot. Personal and fast support is great in my book. Another fantastic thing about DHGate is the wide variety of products that it offers. You can get anything from a jersey, to shoes, to knives. It is a diverse place to shop on. The prices are very reasonable as well. It is extremely helpful for college students that do not have money, and still provides nice and stylish products. In conclusion, I would recommend DHGate for shopping needs. Its variety, service, and free shipping makes it a good place to shop.
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Review
#1027465 Review #1027465 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good customer service

Dhgate - Review in Auctions and Internet Stores category

1.3
Details
Where is my money!?! I found a product I wanted on dhgate.com made the order paid for it. The next day I got an email saying my ordered was canceled. However checking my bank account I found the money was withdrawn. Dhgate gave no reason as to why my order was canceled I had to write them the readon given was card not verified. Well it the payment was taken so how is that possible. Now I am forced to wait 10-14 business days (that's 3 weeks) to see if they refund my $100. Unbelievable.... dont use dhate.com!
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1 comment
Dhgate2014
#1309627

Hi there!

Please send us your order number. That way, we can check on it and assist you further on your concern.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1027437 Review #1027437 is a subjective opinion of poster.
Reason of review
Order processing issue

Dhgate - Greetings

5.0
Details
Hello! I found this site before about a month and before this i was using Aliexpress. I found this site more useful than Aliexpres and others because of great customer service and very fast responds of sellers. I like this site too because it has very much differnt items on it and very much sellers to buy from for very resonable price. I use this site too because i am from Serbia and here we cant buy some things that people, for example in US can bu, so i find this site very useful for people from some countries like mine. So i think you are great and i hope you will exist forever because i like buyings things cheep :) Maybe i am greedy but you are great!
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1 comment
Dhgate2014
#1309624

Hi DejanD3!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1027395 Review #1027395 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Price and quality
Reason of review
Good quality
4.0
Details
DH has been a lifesaver.. Literally... I can eat because of the prices of this place... And never have I had major issues. Yes, some shipping takes dumb long on samples.... But nature of the beast... Especially with TrumpDump as the captain. Only issue I had was with...
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1 comment
Dhgate2014
#1309623

Hi j0nnyf1v3!

Thank you for your feedback! We'll surely take this into consideration for us to improve our service.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1027374 Review #1027374 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Good quality

Dhgate - Satisfacion

1.0
Details
Hello Goodnight Well, it happened that the bad thing was the delay to get my products to my address because they took so many ??? The truth is not fulfilled the estimated time of the arrival date that if I am not happy and another detail that two boxes that came to me damaged and broken, but the rest I would recommend Very good page, the page is excellent, has good things to buy at a good price a detail against is that although the value of the article is very little the payment for shipping is horrible, but hey are not all sellers I am happy with my order, I will continue to work with you as usual In fact, I am already in contact with the seller for another possible purchase I would recommend this page for your seriousness .... Thank you
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1 comment
Dhgate2014
#1309621

Hi there!

Please send us your order number. That way, we can check on it and assist you further on your concern.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1027326 Review #1027326 is a subjective opinion of poster.
Service
Delivery Service
Pros
  • I liked
Reason of review
Problem with delivery
Featured
1.0
Details
Dhgate - Review in Auctions and Internet Stores category

Update by user Mar 30, 2017

Unable to track order at all.

Also no proper customer service...No proper reply from seller.My order was to be delivered on 30th March but still not received my order..Also cannot properly communicate with seller as no phone number mentioned

Original review posted by user Mar 29, 2017

I am unable to track my...
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1 comment
Dhgate2014
#1309619

Hi shreyamahuli!

Please send us your order number. That way, we can check on it and assist you further on your concern.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1027099 Review #1027099 is a subjective opinion of poster.
Cons
  • Untrustable sellers
  • Tracking
  • I was lied to
Reason of review
Problem with delivery

Dhgate - Eagle Coil Review

The coils were received quickly. I did have a slight issue with a small number (3 tubes) of them. This is to be expected, they are a very precisely built item. One out of each of the three tubes did contain 1 coil that would short out. I am pleased with the product overall. I would recommend this item, and items like it in the future. The company did not contact me for any issues or questions regarding the order. The items were shipped and received within the time frame state on line from the company. I am pleased with the product and will consider doing business with this company again.
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2 comments
Dhgate2014
#1309334

Hello!

Thank you for the positive feedback! We are looking forward in doing more business with you!

Don't miss on our daily deals!

Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Riane

Customer Service Center DHgate.com

Dhgate2014
#1309215

Hi there!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

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Review
#1027038 Review #1027038 is a subjective opinion of poster.
Reason of review
On time delivery

Dhgate in Recea, Județul Brașov - Ar5890 belt problem

3.4
Details
Dhgate - Ar5890 belt problem
Hello, I bought the watch strap, the rubber on the casting. I was worried about the color. But I've seen it written like this in dealer statements. Said the seller would not bother. Careful reading of important product statements. And adhere to the product purchase schedule. Customer service is dealing with it. Hello, I bought the watch strap, the rubber on the casting. I was worried about the color. But I've seen it written like this in dealer statements. Said the seller would not bother. Careful reading of important product statements. And adhere to the product purchase schedule. Customer service is dealing with it. Thank you
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Review
#1027002 Review #1027002 is a subjective opinion of poster.
Reason of review
Good quality

Dhgate - Custom Logo Plastic Bags

5.0
Details
The item I purchased was exactly as agreed. The shipping time was faster than expected. Over all experience with seller was excellent, and I will do more business. I think if more vendors handled their customer base with this type of customer service, DHGATE would most definitely dwarf the competition. When an experience between the seller and the consumer is as flawless as mine, It would give everyone a reason to continue doing business on this level. What more can I say. I am very pleased with my transaction and shopping experience. Thank you The item I purchased was exactly as agreed. The shipping time was faster than expected. Over all experience with seller was excellent, and I will do more business. I think if more vendors handled their customer base with this type of customer service, DHGATE would most definitely dwarf the competition. When an experience between the seller and the consumer is as flawless as mine, It would give everyone a reason to continue doing business on this level. What more can I say. I am very pleased with my transaction and shopping experience. Thank you
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Review
#1026951 Review #1026951 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Fast order processing

Dhgate - AMAZING SERVICE

4.8
Details
the best website to buy items, came within 16 days not bad coming from oversea's and the item was well wrapped in bubble wrap and the box had even more bubble wrap in it, the items are the best priced items on the internet, some sellers are not as trustworthy as others but then again its a seller not the website the website it self is the best website i ever used, i recommend you check it out & look at the items , just be aware of the seller check his or hers reviews & make sure everything works out, but the website is self is amazing
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2 comments
Dhgate2014
#1309333

Hello!

Thank you for the positive feedback about your shopping experience! We appreciate your trust and we will provide our utmost service for our customers like you!

We have created DHgate Customer Service Facebook page to better improve and recommend top products of our sellers. We would highly appreciate it if you LIKE our page and for further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Riane

Customer Service Center

DHgate.com

Dhgate2014
#1309214

Hi there!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

View more comments (1)
Review
#1026912 Review #1026912 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Price
  • Item
Reason of review
Fair pricing
Tags
  • Dhgate Payment