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Dhgate - Great Experiences

4.5
Details
I purchased 4 jerseys. A personalized Penguins Jersey, a Penguins Malkin Jersey, a Flyers Simmons Jersey and a personalized Pittsburgh Pirates Jersey. Each jersey looked great, were well made and the shipping time was reasonable. The colors were perfect, the logos, names and numbers were all perfect. As for shipping first off it was free, the Malkin Jersey took only took 9 days and the personalized jerseys took 3 weeks. Considering it was personalized, 3 weeks was very reasonable. In fact, each jersey arrived before the estimated delivery time. I would recommend using DHGate for anyone interested in purchasing very nice and reasonably priced jerseys. And if you are looking for personalized jerseys, this is the place to look.
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1 comment
Dhgate2014
#1310902

Hi dssjwoodring,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1028398 Review #1028398 is a subjective opinion of poster.
Product
Ice Hockey Jersey
Reason of review
Good quality

Great experience on DHgate for jerseys.

3.8
Details
I have now purchased around 20 jerseys from this website and have had zero problems. Main complaints I see are shipping takes a while, and quality issues. Well as for the shipping, considering what Ive bought would have cost me at least twice as much elsewhere, I dont mind waiting a while longer. As for quality, buyers need to know what to look for in jerseys..just dont jump at the first thing you see just because it at a cheap cost. Learn to look at the pics, and send seller a message to be sure of what you are getting. Easy stuff realy, not rocket science. Easy.
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1 comment
Dhgate2014
#1310901

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1028328 Review #1028328 is a subjective opinion of poster.
Product
Jersey
Reason of review
Good quality

Dhgate - Order NO:337013779

Dhgate - Order NO:337013779
There was a little confusion between the seller and myself on the amount that I was asked to pay for a faster delivery. Upon my request, Dhgate customer service stepped in, contacted the supplier and the issue was quickly resolved. The product was delivered 2 days earlier than expected. The quality of workmanship was very good. The quality of the material used was also good. The supplier responded to all emails within 24 hours. No complains here. Thumps up to the supplier. Unfortunately the colour of the material and the beading are not as per in the advertised picture. So that part is below expectation.
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Review
#1028316 Review #1028316 is a subjective opinion of poster.
Product
Evening Dress
Reason of review
Not as described/ advertised
Loss
$155
Preferred solution
Let the company propose a solution
4.0
Details
Ordered a 30 dollar baseball jersey from DH Gate. The jersey came in the incorrect color so I immediately contacted the seller. They were quick to over me a 50% refund (15 dollars) and allow me to keep the jersey. I was happy with this compromise and will be ordering...
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1 comment
Dhgate2014
#1310900

Hi,

Thank you for your feedback. We are glad to hear that the issue was already resolved.

Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1028278 Review #1028278 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good customer service

Dhgate - Nice experience

The shirt is of excellent quality, lightness, color, turbidity and smell. I as a novice in the dhgate at first was a little suspicious but over time I was putting aside this distrust and I took the risk of making my first purchase. I was tracking the site tracking and it made me quieter. When I received the product in my house I was surprised by the excellent quality of the product. The seller is of parabens !!! Not only for the quality but also for the sympathy and attention that has for me. It was the first purchase and many more generations ahead. A satisfied customer always returns to buy. Quality and price are excellent !!!
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1 comment
Dhgate2014
#1310474

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1028227 Review #1028227 is a subjective opinion of poster.
Product
Shirt
Reason of review
Fair pricing

Dhgate - Electronic Cigarette Refill Review

1.8
Details
What a scam. If they don't get you on *** merchandise, they will definitely try to confuse the *** out of you in hopes you just give up. Customer service and the seller is nonexistent after the payment has been released to the seller. I ordered 120 vape cartridges, of which 47 (so far) are defective. After contacting the seller, they wanted pictures to prove it. I sent them and they acknowledged the problem and at first we're willing to do something about it, but as soon as the money was released communications went dark. I tried to upload the photos to customer service on the website, and the website itself will not let you upload the pictures which are required to submit a refund request. I've tried different file types & sizes from different devices and it just won't work. After contacting customer service regarding that issue and the issue of the defective cartridges, nothing. Not even a peep. If I were to tell the entire thing from beginning to end I'd be here for the next hour.
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Review
#1027940 Review #1027940 is a subjective opinion of poster.
Product
Electronic Cigarette Refill
Reason of review
Damaged or defective

DHGATE, Prepare to wait

DHGATE is a good website with loads of neat stuff. However whenever you order from it be prepared to wait at least a month with little to no tracking information. I have ordered many items from DHGATE now and so far am happy with what I am getting, be warned that there are many chinese clones on the site so be sure to read the fine print before you buy. I have been happy with everything even if it is a chinese clone. As an example of the wait you will face, I ordered a holo sight from DHGATE and it has been almost a whole month with they last thing I heard about it being a week ago. That was only telling me it left china, apart from that I have no clue when I should expect to see it.
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1 comment
Dhgate2014
#1310144

Hi there!

Please send us your order number. That way, we can check on its details and assist you further on your concern.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1027938 Review #1027938 is a subjective opinion of poster.
Reason of review
Fair pricing

Dhgate - NO REGRETS.....

4.5
Details
JUST THOUGHT I'D POST MY EXPERIENCE WHILE SHOPPING AT DHGATE. THIS SITE IS THE BEST. I HAVE BEEN MORE THAN SATISFIED WITH EACH ORDER I HAVE MADE. SO IF YOU MUST CHOICE BETWEEN ...ALI, WISH, ETC - GO WITH DHGATE. I'VE USED THE OTHER SITES, SOMETIMES ALL WAS GOOD, EXCEPT THE LENGTH IT TOOK FOR ARIVALS, UNACCEPTABLE WAITING. I'VE MORE THAN I CARE TO SAY OF LOST SHIPMENTS. AND THE TOP IT ALL WHEN SOMETHING HAS BEEN CANX THEY DO NOT ADVISE YOU UNTIL YOU INQUIRE ON IT. REFUNDS ARE NOT PROCESSED IN A TIMELY MATTER. BEEN DISAPPOINTED, AND I CAN SAY THIS, ALI, HAS BEEN THE ONLY SITE TO DISAPPOINT ME.
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1 comment
Dhgate2014
#1310143

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1027937 Review #1027937 is a subjective opinion of poster.
Pros
  • Ease of the website to see products and order
Reason of review
Good quality
4.3
Details
I needed a car bluetooth to be used in my toyota corolla 2009 because my aux jack was faulty. It was very urgent for me to get the device but the stores in my area had run out of stock. I went online to dhgate to order for one and i was given delivery date 1st week in...
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2 comments
Dhgate2014
#1310142

Hi danielkofiaddo!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

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Review
#1027875 Review #1027875 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
On time delivery

Happy experience with Dhgate

I am quite happy with my recent purchased with Dhgate. The delivery time is acceptable. The item that I bought meet my minimum requirement and the I am able to reach the seller through the online chat or message system. Though some seller did not give me prompt reply , I still manage to get the products inform within the next few days. I hope that the seller can provide more detail information of their products by giving the actual weight and estimated retail price of the wholesales products. On the whole i am quite satisfied with the buying experience with Dhgate and i will definitely buy again from Dhgate.
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1 comment
Dhgate2014
#1310139

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1027861 Review #1027861 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
On time delivery