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Dhgate - Shipping Service Review

3.5
Details
I placed an order for two items received one and the other is stuck in pending delivery notification mode it's been over a mon the buyer won'touon't call me back or message me back after I sent him multiple emails
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1 comment
Dhgate2014
#1314395

Hi,

We understand how concerning this for you. Please provide the order number so that we can check the order details and assist you further.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1029418 Review #1029418 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

Dhgate - Great experiences so far

4.3
Details
I have made a number of orders on DHgate so far with no problems experienced whatsoever. Sure, shipping may take some time because of customs, but that is not the sellers or DHgates fault. If your product arrives late, doesn't arrive at all or arrives broken, you can get reimbursed. The products I have ordered consist of glass and electronics. The glass items come so well packed in a styrofoam package, to keep them safe. There is absolutely no damage and the sellers I have had like to keep up with the customer to ensure that the package has arrived in the advertised condition. This deserves my trust. You can't really complain much with the money you are saving on DHgate, especially when their efforts go above and beyond to make sure you are satisfied. Make sure you buy from a seller with enough reputable positive feedback and positive reviews.
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1 comment
Dhgate2014
#1310920

Hi aeson,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1028992 Review #1028992 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • What i ordered i received
  • Awesome customer service and products
Reason of review
Good quality
Tags
  • Fast
  • Amazing Customer Service

Dhgate - Great Experience!

3.8
Details
I ordered apparel from DHGate - it was supposed to take 21 days to receive, but it ended up arriving after only 14 days. The package wasn't damaged at all and I was happy with how the company handled the entire buying process. It was definitely a better experience than I anticipated. The price can't be beat either. I searched high and low to find someone who could beat the price, but nobody could even come close when it came down to it. I will definitely be a repeat customer because of how this experience went for me and I would advise anyone looking to save money to use this site.
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1 comment
Dhgate2014
#1310918

Hi danmora16,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1028938 Review #1028938 is a subjective opinion of poster.
Service
Delivery Service
Pros
  • How quickly it went
Reason of review
Fast order processing

Dhgate - Love this item. No issues and had great experience with this seller. Thank you

4.1
Details
Ring looks great, came in record time and superb price. I received my item in less than a week and it came directly to my mailbox. I was billed accordingly and am very pleased with my item. I would recommend this particular item to anyone. I managed to purchase this ring for a fraction of the original cost and am so glad I did. I was worried that it may not be of good quality, but it surpassed my expectations. I would like to thank the seller for being true to your word and for such quick and efficient service to your customers. Thanks again, and this ring will get alot of wear.
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1 comment
Dhgate2014
#1310911

Hi Kerin,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1028880 Review #1028880 is a subjective opinion of poster.
Product
Ring
Pros
  • Variety and price options
Cons
  • That some items are not exactly as shown or great quality
Reason of review
Good quality

Dhgate - Shoes Review

3.0
Details
My shoes was so wet when i got them in the box was wet like what happen to themim pissed about it
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1 comment
Dhgate2014
#1310908

Hi Marcus8782,

We are sorry to hear about what happened on the parcel. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1028812 Review #1028812 is a subjective opinion of poster.
Product
Shoes
Reason of review
Damaged or defective
I ordered a pair of Legend Blue 11s , they took 57 days to come when I paid extra for 5-7 day shipping. The box was completely torn apart and the shoes were not worth anything. Extremely upset! There was glue covered all around the shoes and they smelt absolutely...
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1 comment
Dhgate2014
#1310907

Hi,

We understand the importance in getting a resolution on this issue. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1028684 Review #1028684 is a subjective opinion of poster.
Product
Shoes
Reason of review
Damaged or defective
Loss
$5

Dhgate - Amazing experience.

5.0
Details
At first, I was really hesitant of using this website. But my first transaction buying shoes went smoothly. The website provides consumer protection which won over my trust so I went on ahead and used DHGate. I have ordered some shoes from a seller and the item I received from the seller was exactly as how it was described. Ordering from DHGate is very simple and hassle-free. I have made several purchases on DHGate now and will continue to use their platform. I also love how they have USD coupons every month that you can use to get discounts from your purchases. Thanks to DHGate for making my online shopping experience an amazing one.
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1 comment
Dhgate2014
#1310905

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1028513 Review #1028513 is a subjective opinion of poster.
Product
Shoes
Pros
  • Shopping here
  • Diversity
Reason of review
Good quality

Dhgate - Not Pleased

3.4
Details
I ordered a Chicago Blackhawks (NHL) jersey from world_sports that was supposed to have a 2015 Stanley Cup patch on it. I also asked that it get sent to a different address than my own billing address. Seller shipped quickly, but that's all they have going for them. I asked several times via a message for confirmation that it was sent to the correct address. No answer. Fortunately the jersey did arrive at the correct address but was missing the 2015 Stanley Cup patch. So I sent yet another message to the seller asking why the patch was missing and if they could offer a partial refund. No answer. I unfortunately ordered two separate jerseys from world_sports, so I am waiting to hear from my other customer if their order was in fact correct. Overall, I am extremely unsatisfied with my experience with world_sports and do not recommend them at all.
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1 comment
Dhgate2014
#1310904

Hi,

We understand the importance in getting a resolution on this issue. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1028503 Review #1028503 is a subjective opinion of poster.
Product
Ice Hockey Jersey
Reason of review
Not as described/ advertised
Loss
$5
Preferred solution
Price reduction

Dhgate - Shoes

I really wanted to get a pair of shoes but I didn't find those anywhere until I found DHgate. I had to search a littlebit. When I found a likable shop I wanted to make sure about the quality so I wrote to the seller and after it I was so impressed. The seller replied next day he was kind and patient with me and my questions and he sent me pictures about the item. It had a little problem but when a told my suggestion how to improve the miss he took my advice and he fixed it then I placed my order, after it and I got my item whitin 20 days. First I was afraid of trying a new website but I don't regret.
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1 comment
Dhgate2014
#1310903

Hi bako00,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1028449 Review #1028449 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good customer service

My experience with DHGate sellers have been overall very positive.

4.4
Details
I have no complaints so far with my experiences with dhgate. The majority of the things I have ordered have gotten from China to Atlantic Canada in 2 weeks, a few items have taken longer but frankly it's what I expect with shipping from China. I used to make a lot of orders from Fasttech and every single order would leave you waiting 2 or 3 months. If you shop smart on dhgate you'll have a great experience. I stick with sellers who have 98% and up positive reviews and choose mostly those offering free epacket shipping, I look for free shipping at a minimum. I'm still waiting on a few packages, one which was ordered about a month and a half ago. The great thing about dhgate is that I can feel confident that I as the consumer will be protected. Payment is withheld from the seller until I, the buyer, confirm that the item has been received. What more could you ask for? I have been pleased each time with the quality of each item that I have so far received. I am a legal medicinal cannabis user in Canada and the smoking devices that I have so far ordered suit my purposes and my budget wonderfully.
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Review
#1028448 Review #1028448 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Fair pricing