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4.8
Details
Dhgate - I was not satisfied with my item
Its my first time of buying in this app,i was very disappointed because the seller wrote on the item describtion that three bundles of 39 euros,so i was very happy and i bought it.i bought 4 knowing its 3 bundles of 4 sets but it came and its just 4 bundles,i was very...
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2 comments
azulemp
#1771338

DONT BUY ON DHGATE. THIS HAPPENS ALL THE TIME. YOU WILL BE SCAMMED SOONER OR LATER IF YOU BUY ON DHGATE.

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Review
#1030057 Review #1030057 is a subjective opinion of poster.
Pros
  • Arrival time
Cons
  • Seller did not help me
  • Seller did not complie with my refund
Reason of review
Bad quality
Loss
$154
Preferred solution
Full refund

Dhgate good website

5.0
Details
Hello, I am very satisfied with your service. It facilitates to all the purchases from china without needing to travel. I appreciate the speed and honesty in all the deliveries. I am recommending to several friends who buy by this means of online shopping that is good and safe. I am in The city of lima peru and aca is becoming very famous I prefer electronics articles and they are good both in quality and price all the design of crawling qualifications to the users to enter in dispute and wait to receive the product so that the seller Make the collection gives much security to the buyer to receive what is needed thank you very much
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1 comment
Dhgate2014
#1312669

Hi CarlosCenteno!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1030034 Review #1030034 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Dh gate good website
Reason of review
Good customer service

Love DHgate

4.8
Details
Always the very best customer service from DHgate and always so so many awesomely great items to buy ! I especially love the daily deals there are so many terrific bargains in that section that could seek out if you aren't quick and hopefully my husband doesn't read this but I often will order just so I can keep the order or one piece of the order for myself ! My customers just love the beautiful jewelry that I buy for my little shop ( and I never let my secret slip must keep that gem to myself ! ) and I only have DHgate to thanks for that !!!!!! Can't wait to go back ............. ..... and get more really great deals !
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1 comment
Dhgate2014
#1312667

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1029935 Review #1029935 is a subjective opinion of poster.
Reason of review
Good customer service
3.5
Details
Nice products. Satisfied untill now, except for one thing. DHgate wants my credit card data...!I thought that it was a strange request from security center. It was really anoying not having authorization to pay with my credit card. I confirmed data and i am now waiting...
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6 comments
Anonymous
#1686226

They seem to be scamming people.. I had the same issue and now they want info on all of my cards without approving the one I gave them info on....

I don't care if they want to add security, my AMEX will refund me on the spot if something goes wrong... Seems super fishy... I tried a couple difference cards, now they want the other amex and the other mastercard..

NO. approve one card and move on, you're not getting info for a card that won't guarantee or fight the fraudulent charges.

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Review
#1029884 Review #1029884 is a subjective opinion of poster.
Pros
  • Good and cheap products
Cons
  • Difficulties on payment
  • Dificulties
Reason of review
Problems with payment
Preferred solution
Just lete me pay by credit card from now on!!! Thanks!
2.5
Details
this is another order i made with dhgate. i ordered some wireless headphones and i received them one of the ears had no sound so i send the seller a message and there was no answer so i did not file a dispute because every time i have a problem i lose out the customer...
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1 comment
Dhgate2014
#1312664

Hi there!

Please send us the order number you are referring to on your review. That way, we can check on it and assist you further on your concern.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Servic​e Center DHgate.com

Review
#1029648 Review #1029648 is a subjective opinion of poster.
Product
Headphones
Reason of review
Poor customer service

Dhgate - Ordered headphones

3.1
Details
i bought some headphones and 1 of the ears didnt work i contacted the seller and no response i clicked received item and left it at that, i did not file a dispute or anything dhgate is terrible this is not t first time i made a order and there was a problem if you want a problem and a headache i say stay away from this company.........i also ordered some cartier eye glasses and i was sent the wrong pair i filed a dispute and the seller said he sent the right item then took pics to show that was the wrong item to customer service and they agreed that it was the right item the stupidity of there customer service department is ridculous
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1 comment
Dhgate2014
#1312657

Hi there!

Please send us the order number you are referring to on your review. That way, we can check on it and assist you further on your concern.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Servic​e Center DHgate.com

Review
#1029639 Review #1029639 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Poor customer service
Loss
$12

Dhgate - Great

My watch came. The design is very good. I love it. Even better and better than I expected. Cargo shipments didn't last long. The seller is good and understanding. I advise. It will be a criticism. Thw watch box not good. Bad quality. I never liked the box. But cargo packing is fine. Customer advice;You can use more beautiful boxes. So the customers will be more satisfied. And your sales will grow even more. More people will buy wrist watches. And it will give positive feedback. I hope you will take note. Thank you so much for everything. Thanks dhgate. It was a nice shopping experience. Best regards.
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1 comment
Dhgate2014
#1312656

Hi emirdilekk!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1029627 Review #1029627 is a subjective opinion of poster.
Product
Watch
Reason of review
Good customer service

WWW.DHGATE.COM

DHGATE.COM IS SCAM AND A GROUP OF CHEATERS. My orders 334944419, (334944417), (334944416) were placed and paid for on 9 December 2016. Today is 4 April 2017 almost four months with no delivery and no feedback either. Nothing has been delivered. I have been told to wait and wait but nothing has been delivered. the suppliers are due to receive payment on the 12th of April 2017. I want a refund for my money because I do not see them delivering anything to me. They are simply ignoring my requests, and they are no longer available on the website for me to communicate with them. I feel massively cheated and DHGATE HAS DONE NOTHING ABOUT IT. now I a am being told that I can no longer open a dispute for a refund because it is past the 90 days period. yet all along I was being told to wait for delivery. Please refund me back my money.
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1 comment
Dhgate2014
#1312654

Hi there!

We are sorry for the experience you had with your previous orders. For this to be sorted out, we suggest that you release the payment to the seller and open an After-sale case for the order right away.

That way, our After-sale team can step in and help you have this resolved.

To open the dispute, you just need to do as follows:

1. Click on "My DHgate" link found on the upper right part of the homepage.

2. Click "Completed Orders"

3. Find your order.

4. Click on "Open an After-sale Dispute" link. Please open a case for your orders using a desktop browser. That way, you can open a case for the orders successfully.

We suggest that you use Google Chrome since Google Chrome works best for our site.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com . Regards, Samantha Customer Servic​e Center DHgate.com

Review
#1029592 Review #1029592 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Problem with delivery

Dhgate in Willebroek, Vlaanderen - Great site

4.3
Details
Dh gate has been very nice to work with. Clear site, good search possibilities and great service. Customer service is very fast and very polite. I have made a number of orders on DHgate so far with no problems experienced whatsoever.Sure, shipping may take some time because of customs, but that is not the sellers or DHgates fault. If your product arrives late, doesn't arrive at all or arrives broken, you can get reimbursed. The products I have ordered consist of glass and electronics. The glass items come so well packed in a styrofoam package, to keep them safe. There is absolutely no damage and the sellers I have had like to keep up with the customer to ensure that the package has arrived in the advertised condition. This deserves my trust. You can't really complain much with the money you are saving on DHgate, especially when their efforts go above and beyond to make sure you are satisfied.Make sure you buy from a seller with enough reputable positive feedback and positive reviews.
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1 comment
Dhgate2014
#1311410

Hi joachim,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1029485 Review #1029485 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Good customer service

Gracias DHgate

4.8
Details
Una muy buena alternativa a tomar en cuenta, puntos favor: su gran variedad de productos, buen diseño de la página web, protección al comprador, poder comprar un artí*** para uso personal y/o venta. Puntos en contra: La mayoría de los productos tienen un costo de envío elevado, los precios no son tan competitivos ya que puedes hallar el mismo producto a mejor precio en otras webs, muy pocas promociones de la web. Si no encuentras un producto en otras webs de venta, es muy probable que en DHgate sí lo halles. Llevo dos compras por el momento, y *** muchas ganas de seguir comprado. ¡Gracias!
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1 comment
Dhgate2014
#1311409

Hi Becquelm,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1029439 Review #1029439 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Online customer servicel
Cons
  • Ninguna
Reason of review
Good quality
Tags
  • Good Products Price