Anonymous
map-marker Sunbury-On-Thames, England

Refund

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Hi. I did bought the shoes on dhgate.

But unfortunately I received wrong size and very poor quality. I open the case for a refund and return but the seller was declined. There is no any option get my money back? Very strange for me.

I must review everywhere in uk dont buy anything on dhgate. Our money not protracted at al.

Hope you could help me. Many thanks

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2 comments
Nadya Qgj

Hello PissedConsumer2669641, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. You can also contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@dhgate.com.

Nadya Qgj

Hello PissedConsumer2669641, Good day! We understand how you feel for receiving the order.

Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

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Natwan N

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Chicago, Illinois

Haven’t gotten any items

DHgate - Haven’t gotten any items
Order items gotten an email saying I received the items but haven't gotten any items I uploaded a picture of the payment in the photo upload also my cell phone number is 773441****
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Loss:
$117

Preferred solution: Price reduction

1 comment
Nadya Qgj

Hi Aleister, Please provide us your order number and login email address. That way, we can check the status of your account and we can provide the correct resolution to your concern.

Jawaher A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

I had ordered two orders and I have not received them yet and I need a refund orders numbers: 329593**** and 329593****

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Pros:
  • Huge variety of items
Cons:
  • No customer support
  • Takes forever to arrive

Preferred solution: Full refund

2 comments
Nadya Qgj

Hello Linda Yba, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Nadya Qgj

Hello Linda Yba, We understand how you feel for not receiving the order yet. Can we have the order number so that we can check and see what we can do to help you?

Since the order number you provided some of the digits are not showing. Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

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Anonymous
map-marker London, England

Non delivery of item ordered

I ordered a rickenbacker 2020left handed guitar in February this year.ref 330059****. Followed tracking to uk ev96649****cn.

On arrival number changed to eh34898****gb .this tracking number was for an address in Wales it was delivered to my address but it contained a Gibson guitar. This was collected by royal mail and delivered to correct address 5 maes famau. LL151bf Wales. I spoke to parcel recipient who had ordered Gibson guitar through aliexpress.

Parcel force say that they haven't had an order for my address.

Where has my order gone? I would appreciate if you can resolve this situation either by locating missing guitar or refunding my money

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4 comments
Nadya Qgj

Hello PissedConsumer2706105, This is in line with the comment that you posted online. Please provide us your order number and login email address.

That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@dhgate.com.

Nadya Qgj

Hello PissedConsumer2706105, We understand how you feel for not receiving the order yet. Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

Nadya Qgj

Hi there, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Nadya Qgj

Hi there, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. For further questions and queries, please contact our 24/7 LIVECHAT: https://dg.dhgate.com/contact/contactUs.do#ENhp-en

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Resolved
William C Bwp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Order not received.

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Updated by user May 26, 2021

Company fixed the issue and I have been provided with product or service ordered. It arrived in good condition..

Original review Apr 26, 2021
Order #33028**** marked received but not yet received. This is an oil portrait of Gertrude Stein that is framed.
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Pros:
  • Selection
Cons:
  • Delivery

Preferred solution: Deliver product or service ordered

2 comments
Nadya Qgj

My order #33208****, an oil portrait of Gertrude Stein has been marked received but I have not yet received it. I have not heard a word from DHGates since bringing this to their attention.

I want a response to my inquiry or I will ask my bank to cancel the payment made to my credit card. User's recommendation: That all depends on whether I receive my order.

Nadya Qgj
reply icon Replying to comment of Nadya Qgj

Hello William c, We understand how you feel for not receiving the order yet. Can we have the order number so that we can check and see what we can do to help you? Please send us an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

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Albert B Ood

I have not received my order

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I have been waiting for 8 months for my order I have been texting and tried calling but there was no response
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Pros:
  • Variety and pricing
Cons:
  • Not received items
  • Didnt received my package on time
  • Bad customer service and commutation and long shipping times

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

"Hi Arlin, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. "

Iveth A Pqa

No order confirmation

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ordered 2 bags havent received any information of tracking, but has taken the money out of my account.
View full review
Loss:
$83
Pros:
  • Good price on products
Cons:
  • No order or tracking information

Preferred solution: Deliver product or service ordered

User's recommendation: no.

1 comment
Nadya Qgj

Hello Sway Hpx, please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Jayson R Cbu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Norwich, Connecticut

My refund

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DHgate - My refund
#330628**** Store: Household Shop. Pay $ 260.00 on February 24th and nothing happened, they don't process the order, they don't respond. I asked for my full refund and they don't respond either. I want my money please.
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Loss:
$260
Cons:
  • I have not received order

Preferred solution: Full refund

1 comment
Nadya Qgj

Dear Jayson, Thanks for leaving comments here to us, sorry for any inconvenience, Please contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

Zeke H

Censoring Reviews

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Dhgate censors reviews so you are not able to review your order if seller messes up. They only allow you to review an order that doesn't get messed up. Keeping people from knowing whether or not a seller is actually any good at all because they don't ever receive reviews from messed up orders.
View full review
Loss:
$400
Cons:
  • Lack of control over vendors
  • Loss of money because of waiting for orders and refunds
  • Delivery time

Preferred solution: Make it so that anybody who has had a transaction with a seller leave a review not only if they had a successful order as this totally doesn't allow the person who had a messed up order show a review that reflects that.

User's recommendation: Go anywhere else or just be ready for a 50/50 chance of things not working

1 comment
Nadya Qgj

Hello Zeke, Reviews are not available for orders with disputes since the disputes filed will serves as your complaint against your seller and has great impact on seller's ratings. Thus, you can only leave reviews for successful orders.

Michael O Ezq

Fake tracking number

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Wrong # !!! Want to open dispute refund but won't let me n can't get in touch with anyone from DHL gate make it so hard when it could be so easy.
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Loss:
$53
Pros:
  • Decent goods
Cons:
  • Cant get in touch w anyone

Preferred solution: Full refund

User's recommendation: Hard to get in touch with

1 comment
Nadya Qgj

Hi Riyah Crc, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Anonymous
map-marker Cleveland, Ohio

Payment not accepted

The number which you identified for dhgate connected me to a different company, and therefore did not assist in helping resolve my issue.
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2 comments
Nadya Qgj

Dear PissedConsumer2766241 of Cleveland, OH, Thanks for leaving comments here to us, sorry for any inconvenience, Please contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

Nadya Qgj

Hello PissedConsumer2766241 of Cleveland, OH, Good day! We understand that you want to pay the order.

Can we have the order number so that we can check why the payment will not go through? And about the phone number, can please provide it to us so that we can check on that?

Thank you. Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

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Steven S Rzw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund problems

DHgate - Refund problems
Hi about my refund I saw that DH gate refund me the money in to my bank account and later they took it once again. Ill show pictures if needed. Hoping for your answer as soon as posible.
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Preferred solution: Full refund

1 comment
Nadya Qgj

Dear Meagon, Thanks for leaving comments here to us, sorry for any inconvenience, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. Please contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

Anonymous

When am I getting my package?

I need my package before September because Im leaving the US September 1st please call me as soon as you see this message 702913****
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1 comment
Nadya Qgj

Hi PissedConsumer2777541 of Las Vegas, NV, Hi there, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Anonymous
map-marker Boston, Massachusetts

Delivery?

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Hello, my name is Hugo Ramirez, I have already paid for a pair of Copa Mundial shoes for almost two weeks and to date the seller has not sent me messages, I need to know when he is going to send them? The seller does not respond and there is no way to contact him. Order # 334615****
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2 comments
Nadya Qgj

Hello Hugo, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. You can also contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@dhgate.com.

Nadya Qgj

Dear PissedConsumer2667896, Thanks for leaving comments here to us, sorry for any inconvenience, Please contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

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Cesar W Noq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have been ripped off do not buy from sight!!!

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Do not buy from this sight!! I have not received my items that I have ordered 1 month ago, and have not been notified where my item is at, and cannot get a hold of customer service. It is a scam website!!!
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Loss:
$48
Cons:
  • Failure to submit an exspected date and time

Preferred solution: Deliver product or service ordered

User's recommendation: No!!!

1 comment
Nadya Qgj

Hello Ahaan, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

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