DHgate
Reviews and Complaints
Refund
Hi. I did bought the shoes on dhgate.
But unfortunately I received wrong size and very poor quality. I open the case for a refund and return but the seller was declined. There is no any option get my money back? Very strange for me.
I must review everywhere in uk dont buy anything on dhgate. Our money not protracted at al.
Hope you could help me. Many thanks
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Chicago, IllinoisHaven’t gotten any items
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I had ordered two orders and I have not received them yet and I need a refund orders numbers: 329593**** and 329593****
- Huge variety of items
- No customer support
- Takes forever to arrive
Preferred solution: Full refund
Non delivery of item ordered
I ordered a rickenbacker 2020left handed guitar in February this year.ref 330059****. Followed tracking to uk ev96649****cn.
On arrival number changed to eh34898****gb .this tracking number was for an address in Wales it was delivered to my address but it contained a Gibson guitar. This was collected by royal mail and delivered to correct address 5 maes famau. LL151bf Wales. I spoke to parcel recipient who had ordered Gibson guitar through aliexpress.
Parcel force say that they haven't had an order for my address.
Where has my order gone? I would appreciate if you can resolve this situation either by locating missing guitar or refunding my money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Order not received.
Company fixed the issue and I have been provided with product or service ordered. It arrived in good condition..
- Selection
- Delivery
Preferred solution: Deliver product or service ordered
I have not received my order
- Variety and pricing
- Not received items
- Didnt received my package on time
- Bad customer service and commutation and long shipping times
Preferred solution: Deliver product or service ordered
No order confirmation
- Good price on products
- No order or tracking information
Preferred solution: Deliver product or service ordered
User's recommendation: no.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Norwich, ConnecticutMy refund
- I have not received order
Preferred solution: Full refund
Censoring Reviews
- Lack of control over vendors
- Loss of money because of waiting for orders and refunds
- Delivery time
Preferred solution: Make it so that anybody who has had a transaction with a seller leave a review not only if they had a successful order as this totally doesn't allow the person who had a messed up order show a review that reflects that.
User's recommendation: Go anywhere else or just be ready for a 50/50 chance of things not working
Fake tracking number
- Decent goods
- Cant get in touch w anyone
Preferred solution: Full refund
User's recommendation: Hard to get in touch with
Payment not accepted
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund problems
Preferred solution: Full refund
When am I getting my package?
Delivery?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have been ripped off do not buy from sight!!!
- Failure to submit an exspected date and time
Preferred solution: Deliver product or service ordered
User's recommendation: No!!!
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Hello PissedConsumer2669641, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. You can also contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@dhgate.com.
Hello PissedConsumer2669641, Good day! We understand how you feel for receiving the order.
Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs