Filter by rating
filters
State:
Show
City:
Show
Product:
Show

WWW.DHGATE.COM

DHGATE.COM IS SCAM AND A GROUP OF CHEATERS. My orders 334944419, (334944417), (334944416) were placed and paid for on 9 December 2016. Today is 4 April 2017 almost four months with no delivery and no feedback either. Nothing has been delivered. I have been told to wait and wait but nothing has been delivered. the suppliers are due to receive payment on the 12th of April 2017. I want a refund for my money because I do not see them delivering anything to me. They are simply ignoring my requests, and they are no longer available on the website for me to communicate with them. I feel massively cheated and DHGATE HAS DONE NOTHING ABOUT IT. now I a am being told that I can no longer open a dispute for a refund because it is past the 90 days period. yet all along I was being told to wait for delivery. Please refund me back my money.
View full review
1 comment
Dhgate2014
#1312654

Hi there!

We are sorry for the experience you had with your previous orders. For this to be sorted out, we suggest that you release the payment to the seller and open an After-sale case for the order right away.

That way, our After-sale team can step in and help you have this resolved.

To open the dispute, you just need to do as follows:

1. Click on "My DHgate" link found on the upper right part of the homepage.

2. Click "Completed Orders"

3. Find your order.

4. Click on "Open an After-sale Dispute" link. Please open a case for your orders using a desktop browser. That way, you can open a case for the orders successfully.

We suggest that you use Google Chrome since Google Chrome works best for our site.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com . Regards, Samantha Customer Servic​e Center DHgate.com

Review
#1029592 Review #1029592 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Problem with delivery

Dhgate in Willebroek, Vlaanderen - Great site

4.3
Details
Dh gate has been very nice to work with. Clear site, good search possibilities and great service. Customer service is very fast and very polite. I have made a number of orders on DHgate so far with no problems experienced whatsoever.Sure, shipping may take some time because of customs, but that is not the sellers or DHgates fault. If your product arrives late, doesn't arrive at all or arrives broken, you can get reimbursed. The products I have ordered consist of glass and electronics. The glass items come so well packed in a styrofoam package, to keep them safe. There is absolutely no damage and the sellers I have had like to keep up with the customer to ensure that the package has arrived in the advertised condition. This deserves my trust. You can't really complain much with the money you are saving on DHgate, especially when their efforts go above and beyond to make sure you are satisfied.Make sure you buy from a seller with enough reputable positive feedback and positive reviews.
View full review
1 comment
Dhgate2014
#1311410

Hi joachim,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1029485 Review #1029485 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Good customer service

Gracias DHgate

4.8
Details
Una muy buena alternativa a tomar en cuenta, puntos favor: su gran variedad de productos, buen diseño de la página web, protección al comprador, poder comprar un artí*** para uso personal y/o venta. Puntos en contra: La mayoría de los productos tienen un costo de envío elevado, los precios no son tan competitivos ya que puedes hallar el mismo producto a mejor precio en otras webs, muy pocas promociones de la web. Si no encuentras un producto en otras webs de venta, es muy probable que en DHgate sí lo halles. Llevo dos compras por el momento, y *** muchas ganas de seguir comprado. ¡Gracias!
View full review
1 comment
Dhgate2014
#1311409

Hi Becquelm,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1029439 Review #1029439 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Online customer servicel
Cons
  • Ninguna
Reason of review
Good quality
Tags
  • Good Products Price

Dhgate - Shipping Service Review

3.5
Details
I placed an order for two items received one and the other is stuck in pending delivery notification mode it's been over a mon the buyer won'touon't call me back or message me back after I sent him multiple emails
View full review
1 comment
Dhgate2014
#1314395

Hi,

We understand how concerning this for you. Please provide the order number so that we can check the order details and assist you further.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1029418 Review #1029418 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

Dhgate - Great experiences so far

4.3
Details
I have made a number of orders on DHgate so far with no problems experienced whatsoever. Sure, shipping may take some time because of customs, but that is not the sellers or DHgates fault. If your product arrives late, doesn't arrive at all or arrives broken, you can get reimbursed. The products I have ordered consist of glass and electronics. The glass items come so well packed in a styrofoam package, to keep them safe. There is absolutely no damage and the sellers I have had like to keep up with the customer to ensure that the package has arrived in the advertised condition. This deserves my trust. You can't really complain much with the money you are saving on DHgate, especially when their efforts go above and beyond to make sure you are satisfied. Make sure you buy from a seller with enough reputable positive feedback and positive reviews.
View full review
1 comment
Dhgate2014
#1310920

Hi aeson,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1028992 Review #1028992 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Awesome customer service and products
  • What i ordered i received
Reason of review
Good quality
Tags
  • Fast
  • Amazing Customer Service

Dhgate - Great Experience!

3.8
Details
I ordered apparel from DHGate - it was supposed to take 21 days to receive, but it ended up arriving after only 14 days. The package wasn't damaged at all and I was happy with how the company handled the entire buying process. It was definitely a better experience than I anticipated. The price can't be beat either. I searched high and low to find someone who could beat the price, but nobody could even come close when it came down to it. I will definitely be a repeat customer because of how this experience went for me and I would advise anyone looking to save money to use this site.
View full review
1 comment
Dhgate2014
#1310918

Hi danmora16,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1028938 Review #1028938 is a subjective opinion of poster.
Service
Delivery Service
Pros
  • How quickly it went
Reason of review
Fast order processing

Dhgate - Love this item. No issues and had great experience with this seller. Thank you

4.1
Details
Ring looks great, came in record time and superb price. I received my item in less than a week and it came directly to my mailbox. I was billed accordingly and am very pleased with my item. I would recommend this particular item to anyone. I managed to purchase this ring for a fraction of the original cost and am so glad I did. I was worried that it may not be of good quality, but it surpassed my expectations. I would like to thank the seller for being true to your word and for such quick and efficient service to your customers. Thanks again, and this ring will get alot of wear.
View full review
1 comment
Dhgate2014
#1310911

Hi Kerin,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1028880 Review #1028880 is a subjective opinion of poster.
Product
Ring
Pros
  • Variety and price options
Cons
  • That some items are not exactly as shown or great quality
Reason of review
Good quality

Dhgate - Shoes Review

3.0
Details
My shoes was so wet when i got them in the box was wet like what happen to themim pissed about it
View full review
1 comment
Dhgate2014
#1310908

Hi Marcus8782,

We are sorry to hear about what happened on the parcel. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1028812 Review #1028812 is a subjective opinion of poster.
Product
Shoes
Reason of review
Damaged or defective
I ordered a pair of Legend Blue 11s , they took 57 days to come when I paid extra for 5-7 day shipping. The box was completely torn apart and the shoes were not worth anything. Extremely upset! There was glue covered all around the shoes and they smelt absolutely...
View full review
1 comment
Dhgate2014
#1310907

Hi,

We understand the importance in getting a resolution on this issue. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1028684 Review #1028684 is a subjective opinion of poster.
Product
Shoes
Reason of review
Damaged or defective
Loss
$5

Dhgate - Amazing experience.

5.0
Details
At first, I was really hesitant of using this website. But my first transaction buying shoes went smoothly. The website provides consumer protection which won over my trust so I went on ahead and used DHGate. I have ordered some shoes from a seller and the item I received from the seller was exactly as how it was described. Ordering from DHGate is very simple and hassle-free. I have made several purchases on DHGate now and will continue to use their platform. I also love how they have USD coupons every month that you can use to get discounts from your purchases. Thanks to DHGate for making my online shopping experience an amazing one.
View full review
1 comment
Dhgate2014
#1310905

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1028513 Review #1028513 is a subjective opinion of poster.
Product
Shoes
Pros
  • Diversity
  • Shopping here
Reason of review
Good quality