Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Dhgate - Shipping Service Review

1.4
Details
I placed an order and never received it. I tried contacting the wholesaler2000 and never responded. Be careful when you place orders on this site.
View full review
1 comment
Dhgate2014
#1314392

Hi donimen,

We are sorry to hear that the item was not delivered. Please send us the order number so that we can check the order details and assist you in getting a resolution on this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1031625 Review #1031625 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

Dhgate - Shipping Service Review

I have ordered a bunch of stuff off here with no issues and have been very satisfied however I ordered 2 jerseys from a seller "kevin 11" 6 weeks ago and never received it the tracking hasn't moved in 5 weeks and I cant get a response from the seller so usually good but seem to have gotten screwed on that not dh gates fault but avoid seller "kevin 11"
View full review
1 comment
Dhgate2014
#1326401

Hi,

We understand the importance in getting a resolution on this issue. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1031568 Review #1031568 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

Dhgate - Awesome site and mobile app!!!

4.2
Details
Great quality stuff for really low prices! Can't beat such great deals! I always check this site before I do any other online shopping. They usually have the things I want plus a lot more. And for way less... I am never let down when I shop at DHgate.com. All my friends and family have started using the app and web site, also. Everyone seems to love it! It is a shopaholic's dream site... lol. It's so addicting that I'll be looking at things to buy on my tablet and not realizing that four hours had just gone by... but that is how the site is... truly addicting!
View full review
1 comment
Dhgate2014
#1315437

Hi Verse20!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1031478 Review #1031478 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • All the product diversity
Cons
  • Delivery wait time and tracking capability
Reason of review
Good customer service
Tags
  • Track Order
I have tried to contact the company to dispute a scam but their online help or complaint page isn't available. I bought a portable zeltiq cryolipolysis for $679.21 with free shipping. I got an email to give money for shipping and promised gifts. In the end I'm now at...
View full review
2 comments
Anonymous
#1320162

Hi,

The same thing just happened to me.

Now I am trying to contact who ever can help, can anyone send me the phone number of the founder Diane, or Noah.

I am also contacting the U.S. HD GATE media tean.

The scammer is :

First name: Xiu ting last name: Li address: NO 556 ren min road, zhengzhou China post code:450000 Joy The phone number is +86 13949305670

View more comments
Review
#1031477 Review #1031477 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

Dhgate - GENUINE LEATHER bag was actually PVC

1.6
Details
Dhgate - GENUINE LEATHER bag was actually PVC
I bought a bag which was listed as GENUINE LEATHER. b this seller. When rI received it, it was very obviously not GENUINE LEATHER!, and the label inside the bag says polyurethane............ also the lining was caught in the outer seam and the bag was not fully usable. Seller is being a pain regarding refund and wants return of the item. Tracked postage from the UK back to China costs more than the bag! If this is not resolved I will delete my account on DHGate and not order again. I was falsely sold an item and I want my money back without hassle!! I am not a happy DHGate customer tonight!!
View full review
1 comment
Dhgate2014
#1315434

Hi RPat!

Please send us your order number. That way, we can check on its details and send you the correct resolution to your concern.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Servic​e Center DHgate.com​

Review
#1031444 Review #1031444 is a subjective opinion of poster.
Product
Handbag
Cons
  • Attitude and false advertising
Reason of review
Not as described/ advertised
Loss
$35
Preferred solution
Full refund
Tags
  • Missold False Liar Fraud
2.6
Details
So far my experience with DHgate has gone as expected, nothing too bad but nothing too good. I ordered a product and it turned out to not be what was described and I wish DHgate would put more effort into getting rid of these phony vendors constantly scamming people of...
View full review
1 comment
Dhgate2014
#1315433

Hi there!

Please send us your order number. That way, we can check on its details and send you the correct resolution to your concern.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Servic​e Center DHgate.com​

Review
#1031415 Review #1031415 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Price
Cons
  • Some sellers sold bad goods
Reason of review
Poor customer service
2.9
Details
All But one seller I'm HAPPY WITH Casey hang said a item was Shipped and never was There is 50$ sitting somewhere I would like to order something MN else
View full review
1 comment
Dhgate2014
#1314393

Hi,

Please send us the order number pertaining to this issue so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1031353 Review #1031353 is a subjective opinion of poster.
Reason of review
Order processing issue

Dhgate - The whole service

4.3
Details
I was really excited how well i am protected my money also. This is the only website where i can buy with confidence. The most interesting part is the wholesale section where you can find a huge variousy of products. My only advice is to give faster entering to the website we don't need every time to enter this anti robot words in order to proof our human being. All of us can trust dhgate for sure . I have used website like this one for many years and still dhgate is the webiste where i have the least problems. I will recommend it to everyone i know. Thank you
View full review
1 comment
Dhgate2014
#1314001

Hi joro1998,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1031256 Review #1031256 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Payment process
Cons
  • Keyword spamming
Reason of review
Fast order processing
Tags
  • Pricing

Dhgate - Shipping Service Review

1.0
Details
I ordered a dress that still hasn't arrived after 6 weeks. I tried to commicate with this company and received no response. I tried to get a refund and was sent an automated response that I could not have a refund. I will never order anything from a Chinese company again. The problem is that these websites are very sneaky.
View full review
1 comment
Dhgate2014
#1314394

Hi,

We are sorry to hear that you did not receive the item that you ordered. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1031091 Review #1031091 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

Dhgate - Not Bad........So Far

3.6
Details
I've ordered a few items from this site, (DHGate), and out of the 5 orders I placed, (a knife, 2 different rape alarms, 2 cans of pepper spray (in 1 order) and a tazer that looks like an iPhone), 2 Sellers messaged me to say that the items were out of stock, (which kinda annoyed at the time but I got over it. At least they didn't scam me!), so I had to cancel those orders. 2 of the 5 have arrived and are in decent condition and, as far as I know, they are in working order and 1 is still in transit, so I'll be amending or whatever after I finally receive that order.
View full review
1 comment
Dhgate2014
#1315432

Hi PhantomTa2!

Thank you for your feedback. We appreciate it greatly.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Servic​e Center DHgate.com​

Review
#1031068 Review #1031068 is a subjective opinion of poster.
Pros
  • Decent site with half-decent pricing
Cons
  • Getting a message saying they were out of stock of listed items
Reason of review
Decent Service All-Round So Far