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Dhgate - Good experience

3.5
Details
Couldnt believe how fast the product shippped and was delivered. very good quality, the color and size were perfect. will definately be dealing with the same seller very soon. will recommend, good communication through email of what step the process was at. picture looked exactly like what was shipped. the tracking number was a little hard to understand, it was at sorting center and then through customs and then 2 days later was at more door. did not come in box, just pair of shoes and in bag. no damage or anything and very surprised for how far they traveled, impressed. thank you
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1 comment
Dhgate2014
#1315447

Hi kpslmp17!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1032235 Review #1032235 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Good customer service

Dhgate - Nice Good

4.0
Details
I order t-shirt and after 2 days seller was dispatched the order. Seller is so helpful he responded all the query and send me pictures of each and every thing. You can check his store so many things are available like shorts , t-shirt jeans . the best thing in dhgate is you can buy from anywhere and sell from anywhere in the world. what ever you want you will get it here with in a search. Everything is available here from small things to big appliance sand the good thing is delivery is free of cost on all over world the only thing is its depend on speed of parcel
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1 comment
Dhgate2014
#1314398

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Ser

Review
#1032190 Review #1032190 is a subjective opinion of poster.
Product
Dhgate Marketplace
Pros
  • Good products
  • Payment process
  • Easy navigatoin
Reason of review
Good quality

Dhgate in Elkhart, Indiana - Nothing but good experiences for me

4.8
Details
I have ordered well over $10,000 USD, everything has been as described and expected. Customer service was all over an issue one time, that was a mutual agreement with seller and I. I should add that I am careful to place orders only with companies with at least a 2yr history of many transactions and good ratings. Money is never released until I say to release, after I get and inspect orders. Never a problem. I buy mostly led lighting products, and I like that shipping is figured into cost and handled for me, the price and convenience are the main reasons I use DH Gate. I plan to continue for my bulk purchases.
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1 comment
Dhgate2014
#1314397

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Ser

Review
#1032127 Review #1032127 is a subjective opinion of poster.
Reason of review
overall good experience

Dhgate - Mail system fail

had a very interesting experience the problem is in the mail system of my country that is very heavy so I will not use it more for parcels The problem is that payments are very algos with private postal services so you have The page in good has a lot of information about the products which makes one can look for many options to buy products which makes everything easier, as I said before the problem is the Venezuelan shipping system for an example had 3 packages with The 22 days I had arrived at the post office and I had not been informed and it was by chance that I found out that they were there so that makes the negotiation is slowed down and the payments are not released on time
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1 comment
Dhgate2014
#1315446

Hi there!

Please send us your order number. That way, we can check on its details and send you the correct resolution to your concern.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Servic​e Center DHgate.com​

Review
#1032087 Review #1032087 is a subjective opinion of poster.

Dhgate - Customer service has done their job

5.0
Details
I have had a few issues with buying from some sellers. Customer service has done their job on fixing the problems that I have had. I now watch the sellers I buy from and do not chance saving a few cents by buying from sellers that have some bad feedback. People need to research the sellers and read the feedback that has been left for them. They also need to leave feedback for the sellers and the product that they buy and not bypass it. Leaving feedback helps everyone on choosing a good seller. After researching, I have had less problems. I have also become a D4 member and plan on becoming a D5 member. I highly recommend this company and their customer service.
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1 comment
Dhgate2014
#1315445

Hi scottyv!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1032039 Review #1032039 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good customer service
4.4
Details
Dhgate - Good Watch

Update by user Apr 11, 2017

It is all right

Original review posted by user Apr 09, 2017

The Hublot mp5 watch is very beautiful. It has a suitable size and weight, being very comfortable in the wrist. This model, unlike others, comes with a calendar and is battery powered. I did a good deal with the tester and still got a discount coupon...
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1 comment
Dhgate2014
#1314396

Hi osvaldonog,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service

Review
#1031957 Review #1031957 is a subjective opinion of poster.
Product
Watch
Pros
  • Easy payment schemes
  • Good prices and differentiated products
Reason of review
Good customer service
Tags
  • Good Prices
4.4
Details
I've made several orders on DHGate and i've experienced many scenarios with them, the first order arribed but one ítem came damaged, i'm glad to say was very easy to get in touch with the seller and get them to send me a free replacement. The other two orders have...
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1 comment
Dhgate2014
#1315443

Hi there!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1031917 Review #1031917 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Web site and support service
Cons
  • Shipping and arrival times
Reason of review
Good customer service
Tags
  • Dhgate Buyer Protection

Dhgate - No Problems

3.8
Details
I have ordered many items off their website the shipping period is fairly long but is expected when shipping across the world. Shipping logistics is a bit difficult to understand as the terms used a bit ambiguous and do not really clarify what is happening in the process. Some the products are difficult to determine in size for north american individuals. As many of the product come from china and sizes are typical smaller then ours respectively. Overall though I would recommend using this company as I have yet to experience a dispute with a product. I cannot comment on the dispute process for refund as I have never had to deal with dispute thus far.
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1 comment
Dhgate2014
#1315442

Hi there!

Thank you for your feedback. For your concern, if you need clarification of the shipment of an item or its details, we recommend that you communicate with the seller.

Since they are the direct supplier and shipper, they can give you additional information of the item you are interested in.

When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha Customer Servic​e Center DHgate.com​

Review
#1031698 Review #1031698 is a subjective opinion of poster.
Reason of review
Fair pricing

Dhgate in Loogootee, Indiana - Product dispute

Dhgate - Product dispute
Ad oggi ho comprato solo due prodotti. I plettri sono ottimi e di buona fattura, sono soddisfatto di averli presi. Ma il secondo ordine è veramente cattivo. mi meraviglio che DHGate permetta questi acquisti ai suoi clienti. Ho aperto una dispute ma ormai è oltre un mese che tutto tace. nessuna risposta e nessun rimborso. silenzio assoluto. per rimandare i prodotti cattivi indietro al fornitore, ho speso altri soldi, senza nessuna risposta del fornitore e di DHGate. Ho 400 euro di prodotti di mio interesse ma non ordino sapendo come possono andare le cose se qualcosa non và. Quindi, aspetto ancora ma se tutto rimane irrisolto, chiudo i miei rapporti di acquisto *** DHGate definitivamente e vado altrove. Vediamo come và a finire.
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1 comment
Dhgate2014
#1315440

Hi there!

Please send us your order number. That way, we can check on its details and send you the correct resolution to your concern.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Servic​e Center DHgate.com​

Review
#1031652 Review #1031652 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Poor customer service

Dhgate - Great service

5.0
Details
I can tell my experience with DHgate was excellent. I've bought a mp3 speaker that allows to navigate among the many folders of large mp3 collections; this item is very difficult to find, but thanks to DHgate I have found them. Before to buy, I have sent enquiries to diffent sellers, and all of them have replied with competence. Payment is through secure protocols, and I have soon received the item, shipped recorded. I am very happy with my purchase, but if unfortunately you are not happy with your purchase, the seller will not receive the money, and your payment will be refunded by DHgate. I would suggest to buy with confidence from them, and I certainly will buy again from DHgate.
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1 comment
Dhgate2014
#1315438

Hi there!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1031644 Review #1031644 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Excellent
Reason of review
Good customer service