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Great shopping experience on dhgate

I have used this website to purchase several outdoor goods for resel. i made many order on dhgate and many time my order arrived within reasonable dealy with tracking number free shipping. and it was of excellent quality as described in the seller's shop. Accepts credit card mastercard, visa but unfortunately not paypal. I had some order that was missing some items but the sellers have refunded. Some sellers did not send my order but dhgate repaid quickly. I prefer dhgate than Aliexpress because Aliexpres did not always refund orders that I had not received. I asked questions to several sellers and I had a quick response from most. I received good support from dhgate customer service. I am very satisfied for my shopping on dhgate!
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1 comment
Dhgate2014
#1315462

Hi Kinnear!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1032888 Review #1032888 is a subjective opinion of poster.
Reason of review
Good customer service

Dhgate - A good purchase.

4.8
Details
A good purchase. This website DHgate is a very good and safe place várárlási. I take in various products for many years. The purchase process is simple, payment is possible in several ways and is very safe. I pay an escrow service, the seller only receives payment after the feedback (I note that the product has arrived). The main reason that I buy on this website in a secure fizetés.Terméket always get tracking number, so the dates shown. A lot of products for free shipping. After the purchase of the distribution based on the classification VIP. This is good. There are thousands of kinds of products, but I prefer to buy computer, smart phone, and high-quality watches. One Christmas buy haloveen and related products each year. I recommend this website to all customers. www.dhgate.com This is a good choice, good communication with the sellers, good and helpful customer service. Regards Steve
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1 comment
Dhgate2014
#1315461

Hi stevetecsi!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1032737 Review #1032737 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Secure payment
  • Safety pay
Cons
  • Some little product description
Reason of review
Good customer service
Tags
  • Free Shipping
  • Secure Payment
4.8
Details
Order from Wengkk for shoes on a Sunday, received QC pictures on the following day and was ship to my address 3 days later using DHL. very easy to communicate with seller and good followup from him. surely will order more shoes from him again. great quality. the only...
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1 comment
Dhgate2014
#1315460

Hi syafiqmags!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1032715 Review #1032715 is a subjective opinion of poster.
Product
Shoes
Pros
  • Very easy to navigate website great prices
Cons
  • Spam
Reason of review
Good customer service
4.7
Details
I have several issue with my item. the item was very late shipping, and different than the advertised. the seller did not response the message about the item, so I was able to contact the customer service. the customer service trying to help me with directly contact...
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1 comment
Dhgate2014
#1315456

Hi there!

Thank you for your purchase and your feedback. We appreciate it greatly.

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1032657 Review #1032657 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Selection and prices
Cons
  • Sellers who dont reply message
  • Seller who dont reply message
Reason of review
Good customer service

I love dhgate but watch out for.....

VIPGLASS.... .He sells glass smoke accessories. I bought a Hitman Juice Box dab rig as a sample to test goods before large order, and I am glad! The thing was a rectangle cube with SCREENPRINTED, misspelled and offcenter graphics. Not inlayed like the real deal.... Total ***... Glad I tested... Overall with DHGate though, A+! I dont know what I would do without DHGate beside use Ali, and.... No thanks. That is only good for some things.. I like how I control conversations with DHGate.. I just wish there was some sort of seller accountability program that makes it more profitable for sellers to NOT scam or misrepresent their goods or services.
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1 comment
Dhgate2014
#1315455

Hi j0nnyf1v3!

Thank you for your feedback. We will surely take note of this in order for us to make improvements for us to serve you better.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Servic​e Center DHgate.com​

Review
#1032594 Review #1032594 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$20

Dhgate - Great Products

4.7
Details
I have ordered 12V 4.5W Multipurpose Portable Solar Battery Charger for Car Automobile Motor Tractor Boat Solar Battery Panel Power+Car Charger, Received in less then 10 days, very fast delivery for FREE and I am very satisfied. I did tray the product to four Li-Ion batteries in series, under mild sunny weather 15C, I've got 220mA load current until the voltage 16V. which means 3.5W , I do expect under strong Sun to get more then 5W So the product seems as good as described. The panel will be very useful for a car battery charger,for those with old battery, during the summer time and even winter. Thank you for the grate product.
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1 comment
Dhgate2014
#1315453

Hi vpetrov!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1032433 Review #1032433 is a subjective opinion of poster.
Product
Charger
Reason of review
Good customer service

Dhgate - 50/50 chance

I have order a few times from "stores" on here and it seems there is a higher than average chance of having to check on when my package will be shipped out, arriving and etc. I have disputed 3 orders from 3 different vendors. The first 1 took over a month for me to get to the point where I got my money back and the second, the vendor tried to get me to take another product and then cancelled my order and the third, I'm still currently working on. Either my order didn't ship out, was delayed (these guys take WAY TOO MANY holidays so a lot of my orders were delayed), was sent to another country or many other excuses. All in all, its a 50/50 gamble when and if you get your products but if you do get them, they are good.
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1 comment
Dhgate2014
#1315452

Hi there!

Please send us your order number. That way, we can check on its details and send you the correct resolution to your concern.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Servic​e Center DHgate.com​

Review
#1032415 Review #1032415 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

Dhgate - Great Service, low prices

4.1
Details
Dhgate - Great Service, low prices
very good shop if you are looking for cheap things, best prices for wholesale and pretty good customer service . would buy again on dhgate. i would recommend to buy there, if you are looking for cheap clothes, electronic, shoes, smartphones etc... Wenn ich all diese Kommentare lese da frage ich mich echt was das soll! Wenn ich etwas kaufen will,gehe ich in ein Geschäft. Hier in Deutschland gibt es diese enmas. Es gibt sogar sogenannte Einkaufscenter da sind ganz Viele Geschäfte aller coleur und da findet man Alles was man braucht. Und das tolle darin ist: Man sieht was man kauft und wenn es einem zuhause nichtmehr gefällt bringt man es zurück und bekommt das Geld zurück. Da braucht man auch kein paypal. Man kann da einfach mit Geld-Euro , also Bar bezahlen. Na,wäre nicht eine Alternative ?! Mit freundlichen Grüßen
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1 comment
Dhgate2014
#1315451

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1032371 Review #1032371 is a subjective opinion of poster.
Reason of review
Good customer service
1.0
Details
Ordered a one piece hair extension, was super long wait to arrive, when i got it the piece was very stringy, wrong color, they claim it was custom made i refused to wear, now filing charges against the company to get my refund. The extension was complete trashy. Never...
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1 comment
Dhgate2014
#1326103

Hi,

We are sorry to hear that you received a bad quality item. Please provide the order number pertaining to this issue so that we can check the order details and see how we can resolve this.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1032348 Review #1032348 is a subjective opinion of poster.
Product
Hair Extension
Reason of review
Bad quality

Dhgate - All good..!!

4.6
Details
everything was perfect...sellers very nice...the item like the picture. very happy =) the shipping it was fast. the bags perfect. seller good communication the tracking system works good. the sizes a little bit small but no big deal I also has a order cancel and I'm waiting for the refund...nut dhgate send me an email taking care of everything...so I hope everything works good. I recommend this website. better than aliexpress or ebay shipping way faster..and you can track you order at alla time I hope this review help to improve something. looking forward to keep shoping with you guys. like the feedback and the options to get coupins as a discount
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1 comment
Dhgate2014
#1315448

Hi there!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1032285 Review #1032285 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
On time delivery
Tags
  • good shopping