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Dhgate - Review in Auctions and Internet Stores category

3.6
Details
Some bad seller..bad communcation...
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1 comment
Dhgate2014
#1316815

Hi,

Please elaborate more details about your review so that we can provide resolution. Our sellers normally reply within 48 working hours due to time difference. If the merchants do not respond in this time frame, please contact us back so that we can assist you in contacting them.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1034163 Review #1034163 is a subjective opinion of poster.
Reason of review
Poor customer service
I accidently left him positive feedback, but his page led one to believe that there were 15 sets of three items per set in each order. Actually, he sent 5 sets of three items, totaling 15 in all. Nowhere on the page was this explained. I was conned into paying the full...
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1 comment
Dhgate2014
#1316023

Hi there!

We are sorry for the experience you had with your order. At the same time, we always encourage our buyers to communicate with the seller before placing an order.

That way, you can clarify any details of the item with the seller.

When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha Customer Servic​e Center DHgate.com​

Review
#1034001 Review #1034001 is a subjective opinion of poster.
Product
Dhgate Godefery Profile
Reason of review
Not as described/ advertised

Dhgate - Pretty good, worth the wit

4.2
Details
i ordered my first jersey, waited forever, the day they finally cancelled my order, cause it was well past their time frame, I actually got the order! So I got the jersey for free, but foe the aggravation and amount of time I waited, have no problem getting it for free....jersey was nice....the second time no issues.....jersey was nice, good price and it took about two weeks to get it.....In all, one not so great experience, ending in me getting a free jersey and one good experience, nice jersey, good price, didn't take too long....will definitely use again ...I like nfl, mbl team apparel but it is SO OVER PRICED IN THE STATES...this is a nice alternative and they have lots of throwbacks available. thanks colin
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1 comment
Dhgate2014
#1316021

Hi babymonkey!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1033983 Review #1033983 is a subjective opinion of poster.
Product
Jersey
Pros
  • Prices and the diversity of product i was looking for
Cons
  • Takes a while to get items
Reason of review
Fair pricing

Dhgate - Absolutely no complaints.

4.8
Details

Update by user Apr 13, 2017

By submission of the review.

Original review posted by user Apr 13, 2017

I was a little trepidatious initially about using DHgate, but decided to *** the bullet and place my first order. Although the website had delivery dates listed and item reviews etc, I was unsure what to expect or when to expect it. Well, I assure you, I was very happy when my purchase arrived spot on time. The next thing was, to see what had actually turned up. After removing the packaging, I was more than impressed with what I saw. The quality was as good as any store bought item I had hanging in my wardrobe. The cost was fantastic and the transaction was as smooth as any I've experienced online. As it stands presently, I have several new orders in transit from different DHgate merchants. I guess I'll just have to wait and see what happens next.
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1 comment
Dhgate2014
#1315516

Hi MyImpression!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1033814 Review #1033814 is a subjective opinion of poster.
Product
Ice Hockey Jersey
Reason of review
Good customer service

Dhgate - Great so far

4.9
Details
My experiences with DHGate have been great so far (I have only placed a few orders to this point) but everything arrives very quickly, and sellers have been great to deal with. I have order footwear (soccer shoes) which are great quality, and arrived was faster than I thought that they would, and a customised hockey hockey jersey that I received more quickly than i could have gotten it done at my local store (which is crazy in itself, plus it was 1/3 the price and of equal quality. Overall I am hoping no to have any issues but will keep buying from here until I have reason not to.
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1 comment
Dhgate2014
#1315513

Hi there!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1033800 Review #1033800 is a subjective opinion of poster.
Reason of review
Fast order processing
1.0
Details
Dhgate isn't safe. Should have done business with 'other popular' website
Dhgate isn't safe. Should have done business with 'other popular' website
Dhgate isn't safe. Should have done business with 'other popular' website
Order # 336895780 | Urgent | Miss-shipment | PO#336895780 FOR IMMEDIATE ATTENTION FOR DHgate DISPUTE TEAM - PLEASE SEE ATTACHED SCREENSHOTS I AM UNABLE TO UPLOAD EVIDENCE. WHEN I CLICK ON BROWSE TO UPLOAD SCREENSHOT, NOTHING HAPPENS 1. Seller has provided a wrong...
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1 comment
Dhgate2014
#1315511

Hi abcde12345!

We are sorry for the experience you had with your order. Since you have not reached an agreement with the seller on your dispute, it is best that you request for DHgate Mediation for the order.

That way, our Resolution team can assign a dispute analyst to step in and help you sort things out.

Here are the steps in requesting mediation:

1) Login to your DHgate Account.

2) Find the order number in "Refund&Disputes"

3) Click the link "View Return & Refund" at the right side of the order.

4) Click "Request DHgate Mediation For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com . Regards, Samantha Customer Servic​e Center DHgate.com​

Review
#1033688 Review #1033688 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Problem with delivery
Loss
$38
Preferred solution
Full refund

Dhgate is the best

5.0
Details
Well, my experience at Dhgate has been the best possible. My order arrived with success and sooner than expected, the truth is that I would buy again. It is one of my favorite stores in the world. I always recommend it at my university. Soon, I'll be doing more shopping, I hope there are more offers. Dhgate is my first choice when buying something for me or for my loved ones. I hope everything goes well this year. Also, I expect free coupons for my birthday. Haha is a lie, 100% recommended Dhgate, is the best page to buy and never hesitate. I trust them blindly, I hope they continue to make their purchases on this platform is that excellent.
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1 comment
Dhgate2014
#1315473

Hi sebasztiangv-sa!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1033679 Review #1033679 is a subjective opinion of poster.
Service
Delivery Service
Pros
  • Qualitty
  • Good prices and differentiated products
Cons
  • Slow refund time
Reason of review
Good customer service
Tags
  • Coupons

Dhgate - E packet is slower than walking :) Seller came through

2.8
Details
We evaluated some samples to assure they were of good quality to brand our name on. E packet shipping is very very very slow. Spend the extra money and have items shipped DHL. Tracking and transit time is so much faster. The culture in china is sooo much different from what we have in the US. Where US vendors will gladly send sample units to do quality evaluation on, these Chinese vendors are very stingy. There are many vendors to choose from. Don't settle for just anything or quality. There are too many sellers to pick from to just settle for anything.
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1 comment
Dhgate2014
#1315471

Hi gandlsecondchance!

Thank you for your feedback. At the same time, since the items are from China, it would normally take time to reach your address.

At the same, there are many factors to be considered regarding the shipping such us customs requirements, weather conditions and courier problems.

It would also help that you keep your communication with the seller open.

Since they are the direct supplier and shipper, they can contact the courier and get real time updates for you.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha Customer Servic​e Center DHgate.com​

Review
#1033356 Review #1033356 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Being able to decide from various vendors
Cons
  • Shipping time with epacket
Reason of review
Order processing issue
NIGHTMARE!!! STAY AWAY AT ALL COSTS!!! THEY WILL NOT LET ME PAY WITH MY AMEX, AND I KEEP SENDING THEM PHOTOS OF MY CARD, THEY CLEAR THE ACCOUNT- CARD DOESNT WORK!! THE AGENTS ARE THE EPITEMY OF INCOMPETENCE!! THEY STATE THEY WILL FOLLOW UP AND NEVER DO!! LEAST...
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1 comment
Dhgate2014
#1326102

Hi 123ajjssjdjdbdbsjaj82828,

We understand the importance in getting a resolution on this issue. The decision to reject your credit card payment is typically made by your card issuing bank/financial institution and not by DHgate.

To protect your security and privacy, your bank cannot provide DHgate detailed reasons for why your payment was declined.

Because of this, you will need to contact your bank directly to solve most credit card related payment issues.

Please send us your log in email address so that we can check your account details as to why you cannot make a payment for your orders using AMEX.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil Customer Service Center DHgate.com

Review
#1033317 Review #1033317 is a subjective opinion of poster.
Reason of review
Problems with payment

Dhgate is always GREAT!

5.0
Details
I can find what i need at the best price. Very safe payment system and very safe problem solving. Thank you for your hardworking. Almost 1 year that i shop at Dhgate, I didnt have any problem. So i choose to buy what i need on Dhgate on another websites. Customer service officers are so polite and very productive at problem solving. I haven't get any problem until now. The best thing that i like on Dhgate, Buying Experience system. The system is great. I always earn great amount of coupons and those make shopping very easy and very cheaper. Thank you Dhgate for your hardworking. I advise everyone to buy anything on Dhgate without doubt...
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1 comment
Dhgate2014
#1315470

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1033244 Review #1033244 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Fast
  • Cheap goods
  • Quality for price paid
Reason of review
Good customer service
Tags
  • Good Experience
  • Shipping Reimbursement
  • Dhgate Payment