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Dhgate - Best than aliexpress

3.8
Details
I have already made several purchases in dhgate, sometimes I got products with poor quality, but I went for the refund and there was always a good resolution of the cases, in my opinion there are still things to improve, but in general the site is on the right track, For your customers' satisfaction, with promotions, a good selection of vendors and products, plus coupons and better application development, I also suggest support for other languages, since the site is worldwide and you have consumers from all over the world, thanks for the understanding in the resolution Of my cases and I will continue to recommend the site to my friends
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1 comment
Dhgate2014
#1320267

Hi Renato.lobo!

Thank you for your feedback. We appreciate it greatly.

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1038762 Review #1038762 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Cheap goods
Cons
  • Quality of an item
Reason of review
Fair pricing
Dhgate - Glasses type aviator for store 20144642 and the seller Conn
Dhgate - Glasses type aviator for store 20144642 and the seller Conn
Dhgate - Glasses type aviator for store 20144642 and the seller Conn
Dhgate - Glasses type aviator for store 20144642 and the seller Conn
Dhgate - Glasses type aviator for store 20144642 and the seller Conn
Dhgate - Glasses type aviator for store 20144642 and the seller Conn
I did an order (order number 252938348) of 30 glasses type aviator of Ray-ban for men and women to the store 20144642 and the seller name is Conn, I received all the glasses type aviator and only one the glasses Ray-ban and the case come with damage, all the other...
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1 comment
Dhgate2014
#1320266

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1038571 Review #1038571 is a subjective opinion of poster.
Product
Dhgate Marketplace
Reason of review
Good quality

Dhgate - The item was exactly how it looked on the website

5.0
Details
Hi there , The item was exactly how it looked on the website. I expected there to be some sort of slight difference in the item, but the item was perfect. I really appreciate that there was no false advertising used to sell or promote their items. Being that I am from the states and rarely order from overseas, I am really really pleased with my purchase and will be using them in the future! I highly recommend this company and thank them for their perfection. It is truly a pleasure to receive prompt service and perfect customer service.DH Gate has the best items ever!!! Thanks so much for everything Verawu,
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1 comment
Dhgate2014
#1320264

Hi Chynna2k!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1038503 Review #1038503 is a subjective opinion of poster.
Product
Corsage
Reason of review
Good customer service

Dhgate - Review in Auctions and Internet Stores category

Don't use. Won't deliver. Rip off
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1 comment
ScrewedByLowes
#1321046

I would like to know if you even tried to contact DH Gate to resolve your complaint. My wife and I have placed several orders with them, and they have been overly concerned about our satisfaction, if anything. All products received were good quality, and the one issue I had with stripped screws on something, I just mentioned it in a review on their website and they sent me a complete replacement without me asking for it.

Review
#1038472 Review #1038472 is a subjective opinion of poster.
Reason of review
Problem with delivery

Dhgate - Jersey not coming

4.5
Details
I ordered a jersey and it came ith an invalid tracking number and so I opened a dispute, the seller said that he or she had sent the jersey so I agreed to the dispute. I later found out that this tracking number also was invalid and there was no way for me to get a refund, so I contacted Dhgate and got a refund within 4 days. Thank you, Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you
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1 comment
Dhgate2014
#1320262

Hi mrtaylaah!

Thank you for your feedback. We appreciate it greatly.

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1038425 Review #1038425 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Easy to use website
Cons
  • Deceitful tactics
Reason of review
On time delivery
Tags
  • Dhgate Policy

Dhgate - Great!!

5.0
Details
I'm really enjoying DHGATE so far. Lots of great products at a fraction of the cost. Very responsive sellers, and most of them have fast shipping. Its just a friendly environment overall. The sellers are very friendly and offer different options when ordering, its a great experience shopping with DHGATE. The only thing that annoys me is that I cannot see prices in my countries currency. I can only see the total price in my currency when I checkout. It would be nice to have an option to see the display/list of items that I'm searching for., in my currency before I even check out to purchase something.
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1 comment
Dhgate2014
#1320091

Hi Luxxy!

Thank you for the positive feedback about your shopping experience! We appreciate your trust and we will provide our utmost service for our customers like you!

We have created DHgate Customer Service Facebook page to better improve and recommend top products of our sellers. We would highly appreciate it if you LIKE our page and for further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Riane

Customer Service Center

DHgate.com

Review
#1038406 Review #1038406 is a subjective opinion of poster.
Cons
  • No currency convertor
Reason of review
Fast order processing

Dhgate - Wedding dress

2.7
Details
I bought my dress at Alberta dress. Dimensions are not good. The seller told me to make alteration but it is not the only problem. The qualities is very poor and the lace look as my grandma's curtain. I JUST CANNOT WEAR THAT DRESS TO MY WEDDING! I still hope to be refund! lol i have to enter at least 100 words, my review is not as much clear! ok.....i want to be refund, i want to be refund, i want to be refund , i want to be refund , i want to be refund, i want to be refund, i want to be refund, i want to be refund, i want to...well 100 words!
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Review
#1038396 Review #1038396 is a subjective opinion of poster.
Product
Wedding Dress
Reason of review
Bad quality
Loss
$89
Preferred solution
Full refund

Dhgate - Super site for Amazon sellers

4.3
Details
Dhgate is a very good website where you can buy a lot of different products. From the most advanced to simple products, dh gate has it all. The vendors are very helpful and if it does not work well, dh gate helps to solve the problem quickly. Due to the large offer it is useful to select the best sales, since we have already established salespeople where we get many products on a periodic basis. Dh gate has a clear website and with the new app dh gate has become our favorite favorite. A very big compliment to dh gate and their sellers. Great experience with it
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1 comment
Dhgate2014
#1320090

Hello!

Thank you for your continued patronage! We are looking forward on your future purchases on the site!

Happy shopping!

We have created DHgate Customer Service Facebook page to better improve and recommend top products of our sellers. We would highly appreciate it if you LIKE our page and for further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Riane

Customer Service Center

DHgate.com

Review
#1038372 Review #1038372 is a subjective opinion of poster.
Pros
  • Online customer servicel
  • Fast delivery
  • Variety
Reason of review
Fair pricing
Dhgate - *** sellers
Dhgate - *** sellers

Update by user Apr 25, 2017

Okay! Seller now say that we, the buyers, must specify what we want them to ship out.

If we don't, they ship whatever they feel like.

In other words: We can never trust the product images. They advertise and show images of 1 product but ship something else if we don't...

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2 comments
Dhgate2014
#1319745

Hi submitted2,

We are sorry to hear that you received a different item. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

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Review
#1038316 Review #1038316 is a subjective opinion of poster.
Product
Anti Stress Toy
Reason of review
Not as described/ advertised
Loss
$130
Preferred solution
Full refund
5.0
Details
A billion items available for purchase on DHGate.com for a minimum price. Ordered a hot seller. Ordered 30 of a popular game at $7 a piece with free shipping. They have been at Amazon for about three days and I'm almost sold out at $34.99 a piece. Very easy to work...
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2 comments
Anonymous
#1442755

do you purchase and resell on amazon?if purchasing a large amount of a small item can i just ship it directly from manufacturer to FBA center, I know i can but my biggest worry is DHL e-packet which shows up as free shipping on DH gate will pick up costs going through customs and Amazon wont accept anything that has a cost associated with it.do you have issues going through customs?

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Review
#1038280 Review #1038280 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Product range
  • Fantastic
  • Good prices
Reason of review
Good quality