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5.0
Details
First time purchase here on DHGATE
It is my first time buying an item here in DHGATE and that item is a pair of shoes and I was surprised at what I have received, the reviews didn't fail me it's all truth the quality is superb, thank you more power to DHGATE. I'm confident that starting from today I...
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2 comments
Dhgate2014
#1321190

Hello EraldCoil!

Thank you for your purchase. We are delighted that you are happy and satisfied with the product you ordered from Dhgate.com.

We have created DHgate Customer Service Facebook page to better improve and recommend top products of our sellers. We would highly appreciate it if you LIKE our page and for further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Riane

Customer Service Center

DHgate.com

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Review
#1039108 Review #1039108 is a subjective opinion of poster.
Product
Jordan Brand Sneakers
Pros
  • I love customer service
Reason of review
Good quality
Tags
  • Fast

Great DHGate experience!

4.7
Details
I have ordered watches, sports jerseys, makeup, and shoes from DHGate, and have encountered no problems whatsoever. Shipping time has always been good considering the fact that it's all coming from China. No issues with quality thus far. Communication is excellent and response times are quick. Couldn't ask for a better shopping experience. People sometimes complain that the stuff is cheaply made or is a replica or knock-off. What do you expect at these low prices. Shipping is almost always free if you shop around, and if you have your items shipped by China Post or epacket, you can usually avoid most or all of the duties and taxes. I love shopping here.
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2 comments
Dhgate2014
#1321189

Hello!

Thank you for the positive feedback about your shopping experience! We appreciate your trust and we will provide our utmost service for our customers like you!

We have created DHgate Customer Service Facebook page to better improve and recommend top products of our sellers. We would highly appreciate it if you LIKE our page and for further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Riane

Customer Service Center

DHgate.com

Dhgate2014
#1321095

Hi there!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

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Review
#1039084 Review #1039084 is a subjective opinion of poster.
Product
Baseball Jersey
Pros
  • Price and quality
Reason of review
Fair pricing

Dhgate - Great Service As ALWAYS!

5.0
Details
Ordered some phone wallets. I got them in a week and a half. Great quality. NO complaints. I have never had any problem that could not be resolved by dhgate. I do recommend this website. If the seller messes up your order. Do not worry ! Customer service has always worked in my favor. I had two orders refunded. They have a lot of variety in merchandise and competitive prices . I have ordered speakers , make up , head phones , purses , women's wallets etc. Great communication with sellers and customer service. This is my personal experience . I trust this website.... the main reason is they will not release my money to the seller until I have received the order. It is not automatically , I actually have to go into my account and click a button "i have received my order and i am satisfied" . UNTIL THEN the seller gets paid. Sorry for no pics but you know some items we can not post ! lol
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2 comments
Dhgate2014
#1321188

Hi FerchoTX2017!

Thank you for your continued patronage! We are looking forward on your future purchases on the site!

Happy shopping!

We have created DHgate Customer Service Facebook page to better improve and recommend top products of our sellers. We would highly appreciate it if you LIKE our page and for further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Riane

Customer Service Center

DHgate.com

Dhgate2014
#1321090

Hi FerchoTX2017!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

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Review
#1039026 Review #1039026 is a subjective opinion of poster.
Product
Wallet
Reason of review
Good customer service

Dhgate - Takes an eternity to get your money back

2.3
Details
It takes so *** long for DHGATE to give you back your money. At the moment i'm waiting for a refund of €100 for about a month and another refund of €35 for 10 days. Aliexpress does this within a few days so why can't DHGATE do this? Everything on DHGATE is slow compared to Aliexpress. You can't even open a dispute on the app....... unbelievable. The messaging system is a mess as well and the app keeps crashing every few minutes. It's not my phone believe me it's just a very bad app. The sellers are vey shady as well not all of them but some of them will try to rip you off if given the chance so don't give them the chance. I only buy stuff that i can't get on Ali on here otherwise i wouldn't come near DHGATE. Stay away people, that's all i can say to you and the only advice i can give you. Unless it's a seller you trust then the experience will be better.
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2 comments
Dhgate2014
#1321186

Hi PersianLion!

We're sorry to hear about your experience. We will surely have this forwarded to our upper management for us to improve more on our service.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards,

Riane Customer Service Center DHgate.com

Dhgate2014
#1321088

Hi PersianLion!

Please send us your order number. That way, we can check on it and provide you the correct resolution to your concern.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

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Review
#1039020 Review #1039020 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Prices
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution
3.2
Details
Dhgate - Very first pair of Yeezy Boost V2
Dhgate - Very first pair of Yeezy Boost V2
It was my first order and I was worried about ordering. I was worried about the quality of the product. I finally got the product I order and submitted the review below: By: KuroBushi [United States] 04 24, 2017 Options: send with box(SOCK+keychain+receipt Color:...
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2 comments
Dhgate2014
#1321185

Hi KuroBushi!

Thank you for your purchase. We are delighted that you are happy and satisfied with the product you ordered from Dhgate.com.

We have created DHgate Customer Service Facebook page to better improve and recommend top products of our sellers. We would highly appreciate it if you LIKE our page and for further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Riane

Customer Service Center

DHgate.com

View more comments
Review
#1038941 Review #1038941 is a subjective opinion of poster.
Product
Sneakers
Pros
  • Huge variety of items
  • Price and quality
Cons
  • Supplier not getting back to me after query
  • Lack of coupons
  • Tracking system is way behind
Reason of review
Good quality
Tags
  • Online Shopping
  • Product Diversity And Price
4.6
Details
My shopping experience with DH GATE was great.I am very pleased by the responcew and the information I took from DH GATE.The only weak spot in the whole experience was that the arrival date changed just a few days after product was shipped.It came a lot later than I...
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2 comments
Dhgate2014
#1321182

Hi Kostas Agoris!

Thank you so much for choosing DHgate as your shopping destination! We are looking forward in doing more business with you!

We have created DHgate Customer Service Facebook page to better improve and recommend top products of our sellers. We would highly appreciate it if you LIKE our page and for further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Riane

Customer Service Center

DHgate.com

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Review
#1038937 Review #1038937 is a subjective opinion of poster.
Product
Shoes
Reason of review
Good customer service
4.1
Details
I often order knives for personal use. Quite often I make purchases on this site. I usually consult with sellers on this site. I want to note that the seller almost always answers questions and is happy to help. I am also very satisfied with the support service, which...
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1 comment
Dhgate2014
#1320272

Hi there!

Thank you for your feedback. We appreciate it greatly.

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1038892 Review #1038892 is a subjective opinion of poster.
Pros
  • Protection of the customer with a guarantee
Cons
  • With some sellers it is difficult to contact
Reason of review
Good customer service

Dhgate - Satisfied with services

5.0
Details
Dhgate - Satisfied with services
So i wanted to start reselling spinners . At DHgate i found tre best prices with big sortiment of spinners . Even better part was free shipping for such big packages. I made few orders to start my online business. Ordered around 800 spinners in total. First order from China arrived to my city in Czech Republic in less than 7 days which is really amazing. All the time i knew where the package is by the shipping number i received from seller. Quality of product was great compared to the price i got it for. If you re looking to start online business or just want to buy wholesale at lowest price , i would recomment you DHgate.
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1 comment
Dhgate2014
#1320271

Hi there!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1038845 Review #1038845 is a subjective opinion of poster.
Product
Anti Stress Toy
Pros
  • Prompt delivery and the good packing
  • So far so good
  • Price
Reason of review
On time delivery
Tags
  • great deal

Dhgate - Good service

I was very happy whit my products :) I order some t-shirts and a little knife and shoes. So there was qualtiy problems but i think this is for this price i paid ok :) Im very happy whit the service of dhgate i used know a lot more than aliexpress because there are more for me good products on dhgate. like watches bag and more the support is very nice of dhgate they make lot of 5$ coupons etc. what i really like that if buy something you can make a review about the products and this helps me a lot when i search some products. Yeah this is dhgate :) now you can do youre on rewvie
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1 comment
Dhgate2014
#1320269

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1038839 Review #1038839 is a subjective opinion of poster.
Reason of review
Fair pricing

Dhgate - Review in Auctions and Internet Stores category

3.5
Details
Shipping took longer than normal. The product received was as shown in picture.. Seller contact me back very fast. Overall happy with this buyer..
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1 comment
Dhgate2014
#1326101

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1038821 Review #1038821 is a subjective opinion of poster.