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4.5
Details
Dhgate - Rugby shirt
I bought a rugby jersey from the England team at Dhgate. The experience has been sensational and wonderful. The rugby shirt is perfect. The perfect size. The seller very attentive, has advised me on the size I needed. All very well. I think I will buy from this seller...
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1 comment
Dhgate2014
#1321873

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1040142 Review #1040142 is a subjective opinion of poster.
Product
Rugby Jersey
Reason of review
Good quality
1.0
Details
Very dissapointed. I purchased these as a gift from WXH111. These are OBVIOUSLY fake. I dont even wear Jordans and I could tell. The emblem was too big on shoe, the stitching is coming loose, the color of the stitching is TEAL, they arrived in a plastic bag that was...
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1 comment
Dhgate2014
#1321872

Hi,

We are sorry to hear that the quality of the item was not good. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1039953 Review #1039953 is a subjective opinion of poster.
Product
Shoes
Cons
  • Vender wxh111
  • Being ripped off
  • Not sending correct quantity
Reason of review
Not as described/ advertised
Loss
$98
Tags
  • bad service
  • Poor Quality Item

Reached d4 on dhgate!!

5.0
Details
Dhgate is easy to navigate and full of useful tools and communications to implement to any sellers business or just finding something at a good price. they are quick to resolve any issues that might arise. :) I have had a few issues with sellers but dhgate customer support is spot on and have plans of action in place for almost any issue that you could think of. The customer support emails are very personal and you get a real sense that they are actually handling each case individually as it should be as details of any transaction could vary greatly from transaction to transaction.
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1 comment
Dhgate2014
#1321870

Hi nastos,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1039949 Review #1039949 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Buyer-seller communication
  • I liked how affordable the products are
  • Fast shipping
Reason of review
Good customer service

Dhgate - General review: Several Buys, no problems

5.0
Details
Dhgate - General review: Several Buys, no problems
I have bought several items from dhgate.com so far, all without any problems with regards to shipment, and all items of the expected quality (some above). I have had no reason to complain, so I can offer no insights into return policies, but in general correspondence they seem keen and helpful. The policy of the site is to only release the payment for their sellers (dhgate is an umbrella portal working on behalf of many smaller sales companies) AFTER I have clicked "received in proper condition". This means that any disputes or returns are treated before the sellers are paid, which goes a really long way to encourage quality in products and delivery from the individual sellers. This enhances my confidence when shopping online, with no proper way of assessing the product first-hand- I will be buying from there again.
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1 comment
Dhgate2014
#1321869

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com as well as with our services.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1039852 Review #1039852 is a subjective opinion of poster.
Product
Knife
Pros
  • Free shipment
  • Product as advertised
  • Safety of payment
Reason of review
Good quality
Tags
  • Folding Knives

Dhgate - Shipping Service Review

Order. Glasses tried. tracking was suppose to have. Been. Shipped 4/14. and today is 4/27 no product delivered yet
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1 comment
Dhgate2014
#1321875

Hi,

We understand you are concerned about your order since it is not yet delivered. We will check it for you.

Please provide the order number so that we can check the order details and assist you further.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1039811 Review #1039811 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
4.4
Details
I am not buying here for a long time, but I buy with confidence and I have not had any problems. My orders arrive without problem. The vast majority of sellers are trustworthy. If I have had some small problem it has been solved perfectly with the sellers. Their online...
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1 comment
Dhgate2014
#1321739

Hi FrankFernandez!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1039789 Review #1039789 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Use discounts coupons
  • Online chat
Cons
  • False track numbers
Reason of review
Good customer service

Dhgate - Air Jordan 12 French Blue 2016 Review

Was excited package came on time
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1 comment
Dhgate2014
#1322959

Hi,

We are glad to hear that you've already received the parcel. Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1039785 Review #1039785 is a subjective opinion of poster.
Reason of review
On time delivery

Dhgate

I've purchased many items from over the past several years.I keep having the Swoosh logo come off on many pieces of clothing. My sports clothing goes in my May tag washer on cold water and this washer is the highest end washer May tag made a couple of years ago (approximately ). I always hang these up from the washer to dry as they've never seen a clothes dryer. I returned a couple of pieces to the tore speaking to manager Jenica Karol. These items were 2-3 months old and in very good condition except the adhesive they used on the Nike swoosh's was coming off. Jenica told me this is normal wear and tear and I should expect this from Nike clothing. She definitely came across as a "pre-programmed" answer from Corporate as I believe she hears this on a regular basis and has been programmed from the "Powers above" to respond in such a manner. I feel sorry for the people of todays world and the direction "quality control" has gone from large Corporations. Nike you should be ashamed of teaching young managers to stand up for you knowing you are in the wrong. When a consumer pays you a mark up of 4-5 times the cost of an item over another brand and the only difference is yours has a logo on it....It would seem to me if you slowed down and think through this you'd want your logo staying on way beyond the clothes falling apart.... Review about: Clothing.
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1 comment
Dhgate2014
#1321737

Hi there!

Please send us your order number. That way, we can check on it and provide you the correct resolution to your concern.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1039671 Review #1039671 is a subjective opinion of poster.
Product
Clothing
Reason of review
Bad quality

Dhgate - Great site to shop

4.8
Details

Update by user Apr 27, 2017

The best and most affordable site to shop

Original review posted by user Apr 26, 2017

Dhgate has been wonderful. so many shopping options on the site. I have had good experience so far with buying from dhgate. Out of well of 7 different purchases, I was not satisfied with the quality of 1 item out of 7. and Dhgate's customer service worked with me to make sure it was resolved. I definitely recommend dhgate for anyone who is looking for a great place to shop. they have any from electronics to clothing to housing stuff. so far i have bought some shoes, flip flops, and sun glasses. and all have been great quality, except for 1 sneakers. but overall i'm very satisfied with shopping at dhgate
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1 comment
Dhgate2014
#1321735

Hi Jndude!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1039654 Review #1039654 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Products and prices
Cons
  • Some products took too long to be delivered
Reason of review
Good customer service

Dhgate - Very pleased with DH Gate

4.8
Details
I have purchased several items through DH Gate now, and the only product issue I ran into was some stripped screws. I mentioned this in an online review on their website, and without me knowing about it, they rush shipped another complete product to me. Very good customer service and the best pricing I have found. Yes, the shipping is typically slow due to coming from China, but they let you know that in advance, and I usually receive my products earlier than anticipated. My wife and I have both placed orders from DHgate, and almost every order has met or exceeded our expectations. If you haven't tried this company, you really should. I have ordered some sporting goods including binoculars, that were half the price or less than I could find from the biggest online store or local big box sporting good stores.
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1 comment
Dhgate2014
#1321734

Hi ScrewedByLowes!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1039589 Review #1039589 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Low prices
  • Good quality products
  • Customer service
Reason of review
Good customer service
Tags
  • Low Prices
  • Excellent Customer Service
  • Variety
  • Quality
  • Honesty