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Dhgate - Delivery delay

4.0
Details
I had a small problem in delivering a purchase with dhgate, but I had the seller's help for more information on delivery. The seller got in touch with the shipping company and they asked to wait for 1 more, and I received my order within that time frame. I liked the seller very much, because in other sites the sellers do not pass information about delays in deliveries, they do not even contact the buyers, since the site provides us a better integration between buyers and sellers, which pleased me a lot. problems in delivery can happen anywhere, but it is hard to find so good sellers like this.
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1 comment
Dhgate2014
#1322951

Hi stephany_teia,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1040501 Review #1040501 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Price and quality
  • Sellers
Reason of review
Good quality
Tags
  • Good Salesman
1.0
Details
Order has confirmation number and tracking number but no response when requested info
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1 comment
Dhgate2014
#1322957

Hi,

Please provide the order number pertaining to this issue so that we can check the order details and assist you further.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1040380 Review #1040380 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Order processing issue
5.0
Details
Dhgate - Received a great product
Dhgate - Received a great product
Dhgate - Received a great product

Update by user May 31, 2017

Price agreement with seller to another purchase.

Original review posted by user Apr 28, 2017

I was looking for good quality and price from NFL jerasey. I was buying for another seller but i found out this products and seller and start buying from him. I bought a nfl jersey and received it very fast. The price was...
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1 comment
Dhgate2014
#1322950

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1040370 Review #1040370 is a subjective opinion of poster.
Product
Football Jersey
Reason of review
Good customer service

Dhgate - Perfect transaction

4.9
Details
I was most impressed with service and price don't let bad reviews stop you from shopping here do your research pick a seller with lots of sales that has great reviews and look at other sellers prices you will see an average price if a seller has a very low price asks your self why? use the age old adage if it sounds to good to be true then its probably not this will save you a lot of time with refunds etc always pay via Dhgate and NEVER I MEAN NEVER pay direct to seller dhgate are very honest and helpful resolving any problems and always resolve things In 4 years of buying and around 300 orders most around $200/900 I have never lost money sticking to these rules Another thing don't buy brand name makeup and expect to get the genuine article what you will get is a copy with various degrees of quality from near perfect copy in every way to products that just don't cut it as I said if you choose to go down this road (I don't ) do your research check every word printed on package sometimes one word spelt wrong can cause you greif if you resell hope this helps you enjoy your shopping experience ps I'm just a buyer reseller and in no way associated with dh gate
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1 comment
Dhgate2014
#1322949

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com as well as with our services.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1040330 Review #1040330 is a subjective opinion of poster.
Reason of review
Good customer service

Express thanks to Dhgate.com

5.0
Details
One of the best services on the Internet for buying goods of the best quality! Any product you want, you can find on DHgate.com. Thanks to this site!I ordered sneakers and got them for 15 days, it's very fast when compared with other online stores! Quality is very good, I'm happy!The site completely informed me about payment of the order and sending the parcel by the seller, even when the parcel arrived in my country. It's very nice that the company will be so dedicated to its customers!I advise everyone to this site, I will buy more products and no longer afraid
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1 comment
Dhgate2014
#1322948

Hi Stanislav43423,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1040308 Review #1040308 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Good customer service

Dhgate - I bought an umbrella

5.0
Details
Dhgate - I bought an umbrella
Dhgate - I bought an umbrella
I bought an umbrella . Umbrella bright . Umbrella beautiful and high quality . The spokes of the umbrella are made of steel . The fabric of the umbrella, medium density . The fabric moisture-repellent . The dome of the umbrella 110 cm . The handle is long . All mechanisms work . The umbrella is folded three times . The umbrella was well Packed . The package with the umbrella came quickly , in 20 days . The seller sent the order quickly . Sending the entire path is tracked . The seller is communicative . The seller answered all the questions . The seller with warranty . The seller is reliable . Nice umbrella , good seller . We need to buy .
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1 comment
Dhgate2014
#1322884

Hi irmam.33-32_5!

Thank you for the positive feedback about your shopping experience! We appreciate your trust and we will provide our utmost service for our customers like you!

We have created DHgate Customer Service Facebook page to better improve and recommend top products of our sellers. We would highly appreciate it if you LIKE our page and for further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Riane

Customer Service Center

DHgate.com

Review
#1040296 Review #1040296 is a subjective opinion of poster.
Product
Umbrella
Pros
  • Products
Cons
  • Return shipping costs
Reason of review
Good quality
Tags
  • Online Shopping

Dhgate - Great Experience

4.8
Details
I ordered two pairs of sneakers and I love them. The packaging is not very good as the box came damaged but I don't care about the shoe box. I did noticed a few customers posting dissatisfaction with the packaging so if the company makes some adjustments, they will have even more satisfied customers than they already do. I just ordered two more pairs of shoes from the same seller except that I have to have them delivered before May 8th. I paid the DHL shipping fee for both of them and confirmed with the seller that it was possible to receive then. Hoping so. Great experience thus far.
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1 comment
Dhgate2014
#1321881

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1040232 Review #1040232 is a subjective opinion of poster.
Product
Sneakers
Reason of review
Good quality
1.0
Details
Very dissapointed. I purchased these as a gift. These are OBVIOUSLY fake. I dont even wear Jordans and I could tell. The emblem was too big on shoe, the stitching coming loose, the color of the stitching is TEAL, they arrived in a plastic bag that was not protected so...
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1 comment
Dhgate2014
#1322881

"Hi!

Please provide us your order number. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards,

Riane Customer Service Center DHgate.com "

Review
#1040207 Review #1040207 is a subjective opinion of poster.
Product
Shoes
Reason of review
Not as described/ advertised
5.0
Details
Dhgate - One of the Best Online Shopping site for international customers
My experience at dhgate turned out to be superawesome as the customer they provided was mind blowing and the way they treated me is just way too good. At first I was very dubious about the site as I'm from India and this is site is not from india so I was suspicious...
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1 comment
Dhgate2014
#1321880

Hi sharukh6159216,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Featured
Review
#1040156 Review #1040156 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • What dhgate offers its consumers
Reason of review
Good customer service
Tags
  • Fairing Price

Dhgate - Great Company

5.0
Details

Update by user May 28, 2017

No problem

Original review posted by user Apr 27, 2017

I recently bought some watch's strap through this website and everything went fine.I liked the product that i received, it even looks better than in the pictures.The watches seeming well, and the quality of the leather is amazing. I bought this item from a seller that had a good reputation, the seller had a 98% and the seller also had a lot of review comments from past buyers, I read them all, and for the most part, they all had nothing but positive things to say.So thats what made me buy from this seller, and sure enough, the transaction was smooth, no problems what so ever.I will continue to buy from this website.
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1 comment
Dhgate2014
#1321874

Hi fatihycsy,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1040144 Review #1040144 is a subjective opinion of poster.
Product
Dhgate Marketplace
Pros
  • Good seller
  • Great prices
  • Easy to use website
Reason of review
Good quality
Tags
  • Low Prices