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1.0
Details
Very dissapointed. I purchased these as a gift. These are OBVIOUSLY fake. I dont even wear Jordans and I could tell. The emblem was too big on shoe, the stitching coming loose, the color of the stitching is TEAL, they arrived in a plastic bag that was not protected so...
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1 comment
Dhgate2014
#1322881

"Hi!

Please provide us your order number. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards,

Riane Customer Service Center DHgate.com "

Review
#1040207 Review #1040207 is a subjective opinion of poster.
Product
Shoes
Reason of review
Not as described/ advertised
Featured
5.0
Details
Dhgate - One of the Best Online Shopping site for international customers
My experience at dhgate turned out to be superawesome as the customer they provided was mind blowing and the way they treated me is just way too good. At first I was very dubious about the site as I'm from India and this is site is not from india so I was suspicious...
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1 comment
Dhgate2014
#1321880

Hi sharukh6159216,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1040156 Review #1040156 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • What dhgate offers its consumers
Reason of review
Good customer service
Tags
  • Fairing Price

Dhgate - Great Company

5.0
Details

Update by user May 28, 2017

No problem

Original review posted by user Apr 27, 2017

I recently bought some watch's strap through this website and everything went fine.I liked the product that i received, it even looks better than in the pictures.The watches seeming well, and the quality of the leather is amazing. I bought this item from a seller that had a good reputation, the seller had a 98% and the seller also had a lot of review comments from past buyers, I read them all, and for the most part, they all had nothing but positive things to say.So thats what made me buy from this seller, and sure enough, the transaction was smooth, no problems what so ever.I will continue to buy from this website.
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1 comment
Dhgate2014
#1321874

Hi fatihycsy,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1040144 Review #1040144 is a subjective opinion of poster.
Product
Dhgate Marketplace
Pros
  • Quality of item received
  • Great prices
  • Easy to use website
Reason of review
Good quality
Tags
  • Low Prices
4.5
Details
Dhgate - Rugby shirt
I bought a rugby jersey from the England team at Dhgate. The experience has been sensational and wonderful. The rugby shirt is perfect. The perfect size. The seller very attentive, has advised me on the size I needed. All very well. I think I will buy from this seller...
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1 comment
Dhgate2014
#1321873

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1040142 Review #1040142 is a subjective opinion of poster.
Product
Rugby Jersey
Reason of review
Good quality
1.0
Details
Very dissapointed. I purchased these as a gift from WXH111. These are OBVIOUSLY fake. I dont even wear Jordans and I could tell. The emblem was too big on shoe, the stitching is coming loose, the color of the stitching is TEAL, they arrived in a plastic bag that was...
View full review
1 comment
Dhgate2014
#1321872

Hi,

We are sorry to hear that the quality of the item was not good. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1039953 Review #1039953 is a subjective opinion of poster.
Product
Shoes
Cons
  • Being ripped off
  • Vender wxh111
  • Not sending correct quantity
Reason of review
Not as described/ advertised
Loss
$98
Tags
  • bad service
  • Poor Quality Item

Reached d4 on dhgate!!

5.0
Details
Dhgate is easy to navigate and full of useful tools and communications to implement to any sellers business or just finding something at a good price. they are quick to resolve any issues that might arise. :) I have had a few issues with sellers but dhgate customer support is spot on and have plans of action in place for almost any issue that you could think of. The customer support emails are very personal and you get a real sense that they are actually handling each case individually as it should be as details of any transaction could vary greatly from transaction to transaction.
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1 comment
Dhgate2014
#1321870

Hi nastos,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1039949 Review #1039949 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • I liked how affordable the products are
  • Buyer-seller communication
  • Fast shipping
Reason of review
Good customer service

Dhgate - General review: Several Buys, no problems

5.0
Details
Dhgate - General review: Several Buys, no problems
I have bought several items from dhgate.com so far, all without any problems with regards to shipment, and all items of the expected quality (some above). I have had no reason to complain, so I can offer no insights into return policies, but in general correspondence they seem keen and helpful. The policy of the site is to only release the payment for their sellers (dhgate is an umbrella portal working on behalf of many smaller sales companies) AFTER I have clicked "received in proper condition". This means that any disputes or returns are treated before the sellers are paid, which goes a really long way to encourage quality in products and delivery from the individual sellers. This enhances my confidence when shopping online, with no proper way of assessing the product first-hand- I will be buying from there again.
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1 comment
Dhgate2014
#1321869

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com as well as with our services.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1039852 Review #1039852 is a subjective opinion of poster.
Product
Knife
Pros
  • Product as advertised
  • Safety of payment
  • Free shipment
Reason of review
Good quality
Tags
  • Folding Knives

Dhgate - Shipping Service Review

Order. Glasses tried. tracking was suppose to have. Been. Shipped 4/14. and today is 4/27 no product delivered yet
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1 comment
Dhgate2014
#1321875

Hi,

We understand you are concerned about your order since it is not yet delivered. We will check it for you.

Please provide the order number so that we can check the order details and assist you further.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1039811 Review #1039811 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
4.4
Details
I am not buying here for a long time, but I buy with confidence and I have not had any problems. My orders arrive without problem. The vast majority of sellers are trustworthy. If I have had some small problem it has been solved perfectly with the sellers. Their online...
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1 comment
Dhgate2014
#1321739

Hi FrankFernandez!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1039789 Review #1039789 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Use discounts coupons
  • Online chat
Cons
  • False track numbers
Reason of review
Good customer service

Dhgate - Air Jordan 12 French Blue 2016 Review

Was excited package came on time
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1 comment
Dhgate2014
#1322959

Hi,

We are glad to hear that you've already received the parcel. Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1039785 Review #1039785 is a subjective opinion of poster.
Reason of review
On time delivery