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Dhgate - Money Taken; Product Never Received

1.0
Details
Dhgate - Money Taken; Product Never Received
Dhgate - Money Taken; Product Never Received
I ordered 1 item and never received the product. I reached out to botg the merchant and the company (DH Gate) without any resolution to the issue; nor, a refund. Now I have to report my credit card stolen due to the merchant having my financial information and processing the transaction without any intention to deliver the product ordered.
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Review
#1041629 Review #1041629 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Problem with delivery
4.2
Details
I made an order with 2 jackets. The one jacket was excellent. The other had a problem with the zipper. The seller was a good and cool guy and he found solution. He told me that he will send me in the next order, another jacket extra free. This was very good and I am...
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1 comment
Dhgate2014
#1323884

Hi GDSGDGS!

Thank you for your feedback! We're glad that the seller help ed right away with your problem. We are looking forward in doing more business with you!

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards,

Riane Customer Service Center DHgate.com

Review
#1041604 Review #1041604 is a subjective opinion of poster.
Product
Jacket
Pros
  • Online customer service
Reason of review
Good customer service
Dear DHGate.com, Please take a look at this dispute: 2016-03-22 04:16:04 Amount: US $ 59.78 Seller: appmen Order NO:235638425 Originally, I have made a purchase for size 10.5, but the seller shipped me the wrong size. I ask for the replacement for the correct size. The...
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1 comment
Dhgate2014
#1323881

Hi NicNash !

We checked your order here and this has already been closed since May of last year. in this case, this is already beyond our After-Sale Policy and cannot be handled by DHgate anymore.

We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you *** and then you can contact us again and we will arrange the refund for you.If they don’t agree to refund you we cannot operate for you too.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

. Regards, Riane Customer Service Center DHgate.com

Review
#1041467 Review #1041467 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Not as described/ advertised
Loss
$93
Preferred solution
Full refund

Dhgate - Great Website

5.0
Details
Dhgate - Great Website
It's not my first time to deal with your site and im really happy with it. i bought the bedding set and i just got it yesterday and that's was really fast shipping i was thinking it will take long time but it came early and that's great.I did open it yesterday and i use it right away.it fit and the measurement was okey so far. i like the materiel of it.Nice and soft.I bought it at the daily deals. it was a such deal for me. i like the price and it was free shipping. I will always keep shopping with your site. Best regards, Ahmed Ali
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1 comment
Dhgate2014
#1322964

Hi Ahmed.T,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1041269 Review #1041269 is a subjective opinion of poster.
Product
Bedding Set
Pros
  • Great website and easy to use
Reason of review
Good customer service
Tags
  • Fast Shipping

Dhgate - I bought a freckles pen

5.0
Details
Dhgate - I bought a freckles pen
Dhgate - I bought a freckles pen
Dhgate - I bought a freckles pen
Dhgate - I bought a freckles pen

Update by user May 01, 2017

it was the best . no problem.excellent as always.

Original review posted by user May 01, 2017

i always buy goods from Dhgate and really i have never been pissed by Dhgate.Dhgate is the best online store that ships to Iran.but aliexpress is better than Dhgate.because it has so many items with lower price.i found so many things in Aliexpress that can't find in Dhgate.but i couldn't buy from Aliexpress because this online store don't ship to Iran from 2015.i really hope that more sellers come to Dhgate.for example i need blackberry powder that can't find in Iran or Dhgate and i must buy it from aliexpress.in Iran some people has their agents in Aliexpress and we pay them to buy for us from Aliexpress.it's expensive. i have so many freckles that don't remove buy creams and serums.i bought this freckles pen and i used it.i don't know it works or not.now my skin isn't treat yet.after teating my skin i will leave my comment in it's page as my experience of this device for other users. however Dhgate is THE BEST online store with wide items and excellent customer service WHO HAS SHIPPING TO IRAN.and i love it.
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1 comment
Dhgate2014
#1322963

Hi melina3a,

Thank you for your feedback. We'll forward this to our team for our services to be improved. You may visit our "Just for You" page where you can get seller coupons as well as browse items which are on sale: http://www.dhgate.com/shopping-guide/my-coupons.html#foryou-coupon

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1041260 Review #1041260 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Coupons an low price for this item
Reason of review
Fair pricing
Tags
  • Timely Delivery

Dhgate - Very good

4.0
Details
when we talking about service i always recommend to other . provide better service than alibaba , you don't need to talk any seller regarding product all of details see directly . always use dhgate thank you . its awsome compare to other service provider they are better for wholesale product of without wholesale product . good service provider.Always get a good deal on DHgate; this is my go-to for many products. I can't recommend it enough if you're looking for very competitive prices.Love all the options and the amazing prices the shipping takes a little while but always shows up I will order again and again
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1 comment
Dhgate2014
#1322961

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1040952 Review #1040952 is a subjective opinion of poster.
Pros
  • Purchase protection
Reason of review
Fair pricing
5.0
Details
Hello. So i want to share my experience with Dh gate and the customer service they have here. This customer service helped me with buying thing in DH gate, they made me things happen a lot more easy that buying in another platforms. For example i was buying a watch...
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2 comments
Dhgate2014
#1322956

Hi DilenS,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

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Review
#1040804 Review #1040804 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Fair pricing
  • Fast shipping time
  • Customer service
Reason of review
Good customer service
Tags
  • customer service person
  • Dhgate Buyer Protection
i order 3 items from this seller and they send me diffrent items from wich are show on display ..im very upset i will no longer shop with them..and i will let my friends know so they wont shop there either.i do alot of shopping here on dhgate and i have good purchases...
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1 comment
Dhgate2014
#1322955

Hi,

We are sorry to hear that you received different items than what you have ordered. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1040800 Review #1040800 is a subjective opinion of poster.
Product
Necklace
Reason of review
Bad quality
Loss
$120
Preferred solution
Full refund

Dhgate - I am really happy with my purchases.

5.0
Details
Til this day have bough several things from Dhgate and ALL of them are great! Before i decide whether i want to buy something or not, i message the sellers and they all respond to me as fast as possible. From cellphone parts and replacements to shoes and watches this site has everything i ask for .All products are as good as shown in the pictures and as described in the descriptions below them. I will definitely buy again from Dhgate and continue to buy in the future. It is a trustworthy place and i recomend it to all my friends and colleagues. I wish you all a great day.
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1 comment
Dhgate2014
#1322954

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1040747 Review #1040747 is a subjective opinion of poster.
Reason of review
Good customer service
4.8
Details
Dhgate - Bought a watch
Dhgate - Bought a watch
Dhgate - Bought a watch
I have ordered a watch but store didn't have any more on stock of that model so seller proposed to give me other watch with more memory for the same price. On each question seller answered. Great experience! I will for sure buy something on this site again. When I took...
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1 comment
Dhgate2014
#1322952

Hi sakule,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1040696 Review #1040696 is a subjective opinion of poster.
Product
Watch
Reason of review
Good customer service