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4.5
Details
DHgate Customer Service-Sellers-Delivery

Update by user May 09, 2017

This is a review, I have no problem yet for now with DHgate

Original review posted by user May 07, 2017

Good customer service in solve problems. about sellers: few sellers not good but many sellers good. Top Merchant not always good seller, beware about this, but it is same with other similar websites. I like the...
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1 comment
Dhgate2014
#1326397

Hi feryy76,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1043993 Review #1043993 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Quality of goods
  • How easy cust service are to contact
  • So far so good
Reason of review
Good customer service
Tags
  • chinese sellers
  • Dhgate Customer Service

Dhgate - Great!

4.8
Details
I ordered through DHgate twice already, and both experiences have been great! The sellers quickly ship their items after a clear payment, so that's a plus. The items usually come in about 2-3 weeks if you choose e-packet. Believe it or not, one of my items came in only a week! Overall, I give DHgate a 10/10. Would definitely recommend if you are willing to purchase items at a cheaper price, but willing to wait for the shipping. Quick tip: Try to avoid purchasing from sellers that have a rating below 90% in positive ratings for the best experience. Sellers who have 95% and up are the best choices. I hope this review helped.
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1 comment
Dhgate2014
#1326396

Hi ivanlin123,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1043944 Review #1043944 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Great prices
Reason of review
Good quality

Dhgate - Some hassles

3.3
Details
Dhgate - Some hassles
Dhgate - Some hassles
...but it's what to expect when dealing with people across the world, that speak separate languages. Helpful if you just reach out, but time takes a while. I ordered 4 hats and 2 jerseys from the company. 2 hats came perfectly fine, though the other 2 were the wrong size(I ordered a 7). The site kinda refunded me for 1 hat (which the seller did not respond); had a lot of hassles with the other hat's seller. Still working on getting that solution resolved. Jersey's came fine, one was a little lopsided on the stitching...but all in all great. The refund I received was store credit, and a few dollars less than what I paid for the hat. I'm still working on getting the refund to be 'in full' like their rep said they would give me.
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1 comment
Dhgate2014
#1326395

Hi,

We understand the importance in getting a resolution on this issue. Please provide the order number so that we can check the order details and see how we can resolve this.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1043908 Review #1043908 is a subjective opinion of poster.
Product
Hat
Reason of review
Not as described/ advertised
Loss
$90
Preferred solution
Full refund
4.4
Details
Very Fast shipping from china to italy about 12 13 days to arrive, good seller contacted with webchat in a good english. Perfect item . i have buyed a soccer shirt, The shirt have a perfect size and is of a good quality. The store have a very good catalog of many world...
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1 comment
Dhgate2014
#1326106

Hi Marbar11,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1043764 Review #1043764 is a subjective opinion of poster.
Product
T-shirt
Reason of review
Fair pricing

Dhgate - INSATISFACCION DE UNA COMPRA

4.5
Details
Dhgate - INSATISFACCION DE UNA COMPRA
Las zapatillas son demasiado corrientes Es muy notable la calidad de los pasadores de la plantilla El producto me costo $ 52 caro caro en mi pais Estoy disconforme *** la compra del articulo Tengo que resaltar que mi primer pedido que realice en esta pagina estuve muy feliz por la compra que realice fueron unas Adidas Yeezy 350 Por otra parte soy usuario A2 de Aliexpress ,mayormente para consumo personal y familiar Me gustaria que Dhgate.com otorgue siempre este tipo de filtro para sus clientes para poder conciliar *** ellos y llegar a una transaccion vital (fidelizacion) Muchas gracias por su interés Espero mi cupon :)
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1 comment
Dhgate2014
#1326105

Hi peperjesus,

Thank you for your feedback. We are glad to hear that you are satisfied with this item.

We will also be taking note of your suggestions and use it as reference for us to improve shopping experience.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1043620 Review #1043620 is a subjective opinion of poster.
Product
Sneakers
Pros
  • Algunos productos no son exactamente como se especifica
Cons
  • Deberian regalar cupones para seguir comprando
Reason of review
Warranty issue
Loss
$52
Preferred solution
Brindar las garantías necesarias para satisfacer al cliente y obsequiar cupones clientes fieles
Tags
  • Disponibilidad De Precios

Dhgate - Amazing experience

5.0
Details
Perfect experience with every aspect. Will keep using the service. No issues whatsoever. They make it easy and fun to shop from a variety of sellers. Additionally, they constantly give price reductions for using the app, and they release a boatload of coupons for making purchases. Conflict resolution is easy on the website with great money back satisfaction seller guarantees. Easy to use checkout and cart function. Tracking is easy to use and easy to message sellers and track orders. Will totally keep buying from sellers on the website. Anyone who is hesitant should buy with no worries, you will either be satisfied or you will have your money back no questions asked.
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1 comment
Dhgate2014
#1326104

Hi bcooperman,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1043552 Review #1043552 is a subjective opinion of poster.
Pros
  • Personalised level
  • Variety and pricing
  • Good service
Reason of review
Good customer service
Please do not ever order hair from queenamazonhair they take forever to respond and send out hair. I ordered the 7A hair which I assumed was a good grade but nope it's *** n I feel like if it's not virgin hair then don't put *** 100% virgin hair if it's not specify in...
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1 comment
Dhgate2014
#1326099

Hi,

We are sorry to hear that you received a low quality item. Please provide the order number pertaining to this issue so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1043499 Review #1043499 is a subjective opinion of poster.
Product
Hair Extension
Reason of review
Bad quality

Dhgate - Positive experience each time.

4.8
Details

Update by user May 30, 2017

I received my items and was happy with the quality.

Original review posted by user May 05, 2017

I have nothing but good things to say about my experiences with multiple sellers on DHGate. I have been impressed with the quality of workmanship, the adherence to detail for customised orders, the cost of shipping in comparison to the robbers on eBay, and the open communication with the sellers. As each order has arrived, I have been so impressed, I begin looking for what to buy next. Not all sellers carry the same stock, or produce the same apparel. Therefore, it's always interesting to see alternates and variations in colour and style. I will be ordering more items from this site, as all my transactions have concluded without issue.
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1 comment
Dhgate2014
#1326098

Hi MyImpression,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1043368 Review #1043368 is a subjective opinion of poster.
Product
Dhgate Marketplace
Reason of review
Good quality

Dhgate - Thank you

5.0
Details
Dhgate - Thank you
Dhgate - Thank you
Dhgate - Thank you
Product reviews: thank you- first for your good service as seller on DHGate -we respect the sellers with great -good products-delivery and amazing quality products . they are beautiful these silver look Plated European Bracelets Charm Pendants Fashion Jewelry Making Findings DIY Charms Handmade - they are already maked in unbelieveble pandants -is visible in photos how they.ve been combined. Thank you for great products and fast delivery in Netherlands . We recommend to everyone- for personal use or comercial use-they look great in Antique Silver . The photos atached are informative purpose there are sooo many posibilities to combine and use these beautiful charms . I still think is one of the best deals we ever did with jewelery on this site . We decided to wrote and give our feedback -in the honest way to do as clients . Have a nice day
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1 comment
Dhgate2014
#1326097

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1043333 Review #1043333 is a subjective opinion of poster.
Product
Charm
Pros
  • Helped when it was an problem
  • I ve been served as client
Reason of review
Good quality

Dhgate - Ripped Off

2.2
Details
Spent $47 on some shoes and received an empty package. Nothing but air in there.. Totally illegal and fraudulent!
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Review
#1043330 Review #1043330 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Problem with delivery