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Dhgate - Good (honest) shipping should be the norm

3.4
Details
I had just made a purchase from a DHGate vendor that listed they would use a specific logistics company and when they shipped it they used another company. Of course they said don't worry and had other excuses every time I messaged them that it was not trackable most of the time! The subject of this review is the purchase I made immediately after the one mentioned above. The DHGate vendor in this transaction used the logistics company listed -Singapore Post. The package was trackable at every step and arrived over 2 weeks before the first purchase referenced above! There are too many vendors that abuse the customer with dishonest communication and shipping. If a vendor wants repeat business they would be well served to choose reliable shipping and communicate honestly.
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1 comment
Dhgate2014
#1327423

Hi st9!

Please send us your order number so that we can check the details and provide further assistance.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com​

Review
#1045626 Review #1045626 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Dhgate - VENDEDOR Engaña  PARA QUE LE COMPRE
Dhgate - VENDEDOR Engaña  PARA QUE LE COMPRE
Dhgate - VENDEDOR Engaña  PARA QUE LE COMPRE
Dhgate - VENDEDOR Engaña  PARA QUE LE COMPRE
Dhgate - VENDEDOR Engaña  PARA QUE LE COMPRE
Dhgate - VENDEDOR Engaña  PARA QUE LE COMPRE
Vendedor me mintió diciendome que si que tenía una talla, y resulta que me manda otra inferior abril me dijo que espera 24 hora y vendedor sigue sin contestar. Me atendió muy bien,.Siendo que soy de ESPAÑA espero tranquilamente a que trduciera todo y muy aamble. Aver...
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1 comment
Dhgate2014
#1327421

Hi there!

We apologize for the inconvenience this has caused you. Please do give the seller time to respond to you. If in case they are unable to do so within 24-48 working hours, please let us know so that we can help you contact the seller.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com​

Review
#1045582 Review #1045582 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Order processing issue
Loss
$18
Preferred solution
Full refund
Tags
  • Enga ada

Dhgate - 1pc Top quality 3M Connection HDMI Cable V1.4 HD 1080P

4.5
Details
the item arrived within the time frame and it works just fine I have bought many a different items off dhgate and once in awhile you buy something that's not what it seems in the end usually get your money back through mediation with this particular item I ordered it it showed up it works fine I will continue to shop on dhgate because you can't beat the deals anywhere this is the best place to shop online. but like I said sometimes you order something and it takes a really long time to show up or it arrives broken but always take pictures of broken items and send them to the seller 95% of the time that seller will make things right without taking it to arbitration
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1 comment
Dhgate2014
#1327415

Hi hellhound187187!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1045528 Review #1045528 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Ease of the website to see products and order
  • Effort made to fix problems
Cons
  • Delay in shipping
Reason of review
Good customer service
4.7
Details
I purchaced a pair of shoes with size 44 European, when i recieved them it sayd they wre 44 but they were so small. So i did send the seller a picture comparing them with a real 44 pair of shoes and he did not answer. I opened a dispute and suddenly the seller starts...
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1 comment
Dhgate2014
#1327414

Hi dardan.avdija!

Thank you for your feedback.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com​

Review
#1045490 Review #1045490 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Good customersupport
Reason of review
Good customer service

Dhgate - Excellent service

5.0
Details
In general I’m very pleased with the items I’ve bought on Dhgate. I’ve had to contact the seller a couple of times after receiving an item for some issue (wrong item sent or poor quality of an item) and 95% of those times the seller has been very cooperative and offered a replacement or full refund. The few times the seller and I haven’t seen eye to eye and I’ve had to contact the Dhgate customer service I’ve always felt like they are on my side. The Dhgate customer service has solved every single issue I’ve ever had with the products or sellers and I couldn’t be happier with Dhgate. I recommend Dhgate to everyone since there’s absolutely no risk of losing your money if you communicate with the seller or customer service at all. Thank you!
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1 comment
Dhgate2014
#1327412

Hi kadtri1!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1045476 Review #1045476 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Effort made to fix problems
Reason of review
Good customer service

Shopping in dhgate

4.1
Details
Shopping in dhgate
Shopping in dhgate
Shopping in dhgate
Shopping in dhgate
I recently discovered the website dhgate.com After seeing several makeup palettes that interested me decided to buy. i am very happy with the purchase The shadows have a lot of quality, they are very pigmented and the colors are precious. packaging are so cute too!!! I am from Spain and the shipments were very fast. about two or three weeks depending the item. Everything arrived in perfect condition. I will recommend the purchase on this website to all my friends, I think it is safe and with quality items. I already did it on my social networks. You can see well what I say in the photos that I have done myself. A picture is worth a thousand words. I will definitely buy again.
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1 comment
Dhgate2014
#1327409

Hi jessicajessjess!

Thank you for your feedback. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com​

Review
#1045400 Review #1045400 is a subjective opinion of poster.
Product
Eyeshadow
Pros
  • Quality of items
Cons
  • There are not many sellers selling a single item
Reason of review
Good quality
Tags
  • Good Prices
  • Fast Shipping
4.7
Details
en general la pagina web esta muy bien, intuitiva y de facil busqueda, a la hora de comprar hay que tener cuidado *** las opciones tales como color forma o de otro tipo ya que muchas veces los vendedores hacen caso omiso a tus preferencias y te envian los productos a...
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1 comment
Dhgate2014
#1327408

Hi mickael!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1045304 Review #1045304 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Su web
Cons
  • Algunos vendedores
Reason of review
Fair pricing

Dhgate - Frustration

2.3
Details
I ordered bow ties...in a lot of 20 and most came falling apart and with frayed fabric and sewn crooked etc. I applied for full refund and was turned down by the seller. They offered partial refund i declined. I tried numerous times between mobile desktop and on my laptop to upload evidence and offer a new proposal and the site wouldnt work properly and even after tellibg customer service that they were trying to have me jump through hoops onnthe desktop version telling me it would work. I threw my hands up and finally said forget it that it wasnr worth my frustration. They finally arbitrated a full refund but its insane how much you have to go through for that!!
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3 comments
Anonymous
#1348250

I know what you mean about having to jump through hoops. I have now been wasting my time for a month and a half and only been offered 25% of what I paid. It is true what people say " Buy cheap and buy twice " it works out a lot cheaper buying from a trusted seller at home, rather than dealing with thieves in China like hk 2008 watch.

Dhgate2014
#1327406

Hi there!

Please send us your order number so that we can check the details and provide further assistance.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com​

Anonymous
#1348251
@Dhgate2014

No point at all, I have been trying to resolve this for weeks and you are not interested.

View more comments (2)
Review
#1045256 Review #1045256 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Dhgate - A bank stop the payment but then called me and put it through first thing in the morning yet you guys cannot find

my bank stop the payment due to me making multiple purchases early in the morning and was alarmed however about an hour and 1/2 after I made my final payment they had contacted me aand asked me if I would like to payment to go through I stated yes my contact your customer service telling me it did not go through and it was my bank's fault maybe so but they clearly stated that there are going to put the money through so now I have to call my bank to cancel the transaction so I can repurchase the item. Your representative told me to leave positive feedback I would receive a coupon however I'm not happy so you want to give me a coupon that's great but I cannot say anything positive about the whole conversation was stressful to put it mildly he just was not able to help is not his fault but it was still stressful and I just want to go and I don't think he wanted a bad review is not a bad guy he just couldn't help once again probably not his fault
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1 comment
Dhgate2014
#1327405

Hi there!

Please send us your order number so that we can check the details and provide further assistance.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com​

Review
#1045248 Review #1045248 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
payment did not go through bank stated they put it through don't know why
Loss
$88
Preferred solution
Deliver product or service ordered
2.1
Details
This is my first purchase with DH Gate... My first wholesale handbag order was "shipped" and I spent roughly 500$ bucks... the next day, I placed another order since the handbags were so cheap... that order was cancelled after the seller account was frozen.... Fast...
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1 comment
Dhgate2014
#1327404

Hi there!

Please send us your order number so that we can check the details and provide further assistance.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com​

Review
#1044898 Review #1044898 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy