Mike W Orn
map-marker Redmond, Washington

Being clear about my order That I want to get

This was a insurance company not a place to buy jerseys. From my call I knew this was not what I was looking for. I just wanted to buy My team jerseys.

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Preferred solution: I'd like to get a order in

User's recommendation: Don't play around with customers. Make it easy to contact

1 comment
Nadya Qgj

Hello Mike W Orn, You can place an order anytime as long as you have a Dhgate account. Please go to the site: www.dhgate.com or click this link for jerseys: https://www.dhgate.com/wholesale/search.do?act=search&dspm=pcen.hp.search.1.HDvukX17ulxgDN3Se5pL%26resource_id%3D&sus=1&searchkey=jersey&catalog=#pusearch1812 Or contact our live chat and we are here 24/7 for you. https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Ian C Wbe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I haven't gotten confirmation

I ordered 3 fuel filters for $58 and I have not gotten a shipping confirmation am I getting my items?
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Loss:
$53
Pros:
  • Takes forever to arrive
Cons:
  • Shipping time is slow

Preferred solution: Deliver product or service ordered

User's recommendation: Send order confirmation

1 comment
Nadya Qgj

Hi, Please provide us the order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Anonymous
map-marker Miami, Florida

Express Shipping issues

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I bought express shipping for an order of shoes, (337804****) and they were supposed to come on before 2021-11-5 according to DHGate. However, suddenly Im being charged the same shipping amount, but it tells me it will not come until 2021-11-29. The least I could do is receive a shipping refund as I paid a hefty 50 dollars to receive it earlier, however the order is not on time.
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User's recommendation: Verify average shipping times and reviews of sellers

1 comment
Nadya Qgj

Hi, Please provide us the order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Asma Iwg
map-marker Bothell, Washington

I was charge for a order that was canceled and I didn't order it

I keep receiving emails saying that the order I made was canceled but I did not make an order so I feel like somebody is using my identity to place orders.
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1 comment
Nadya Qgj

Hello Asma Iwg, We understand your concern. Can we have the order number so that we can check and see what we can do to help you?

Please let us know or contact our live chat and we are here 24/7 for you. https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Amparo G Qtw
map-marker Fort Lauderdale, Florida

321315****

El producto q he hecho ya es fuera de tiempo la fiesta ya pasó y necesito mi reembolso de hecho con tiempo estaré comprando ya q tienen cosas q me gustaría comprar en un futuro .gracias.
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1 comment
Nadya Qgj

Hello Amparo G Qtw, We understand how you feel for not receiving the order yet. Can we have the order number so that we can check and see what we can do to help you?

Please let us know or contact our live chat and we are here 24/7 for you. https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Anonymous
map-marker Atlanta, Georgia

Money taken out with no product

Trying to track my dress no tracking #. Has it even been shipped??? I paid for 3-6 days shipped. I have a big 50 birthday celebration on 12-11-2021. No contact number for you guys. Can someone help me
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1 comment
Nadya Qgj

Hello PissedConsumer3124058, We understand how you feel for not receiving the order yet. Can we have the order number so that we can check and see what we can do to help you?

Please let us know or contact our live chat and we are here 24/7 for you. https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Anonymous
map-marker Montreal, Quebec

Credit charge to be removed

Not a word from DHGATE following the complaint This is in answer to your follow up request after submitting my initial complaint
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Anonymous
map-marker Jacksonville, Florida

Place to orders at the same time I received 1 the other 1 is saying 1 to 3 more days is unexceptionable

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*** Horrible service placed an order in September receive one package early October now here it is November 1st and here it is they're telling me I have one to three days my package will be delivered on time which is a lie I do not appreciate it and I should be compensated from your company
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1 comment
Nadya Qgj

Hi, Please provide us the order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Tracy F Rei

Cancelled order

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Dhgate took my money for an order i placed. I asked for EMG active pickups in the guitar .They canceled my order because they said the EMG pickups weren't available. After making many attempts to contact them this is where I'm at now. No guitar and no money back. I even told them to just send the guitar with what ever pickups are In it. No response. Customer service is a complete failure with this company.
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Loss:
$312
Pros:
  • Great stuff
Cons:
  • No customer service

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi there, Please provide us your order number . That way, we can check the status of your order and we can provide the correct resolution to your concern.

Elsy R

I don’t find my order

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I made order in 9/18/2021 I made as guest order because dont let me make a payment by my account and now the charges me all amount and my order is lost I dont have a order number to make claim I give my information and they say they can not find . I lost my money I dont how come I give all my information they dont find
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Loss:
$133
Pros:
  • Payment methods
Cons:
  • Not delivered and lie by marking items as shipped

Preferred solution: Full refund

1 comment
Nadya Qgj

Hello Elsy R, We understand your concern about your payment. Please provide us the first 6 and the last 4 digits of the card used and the amount and the date you paid the order so that we can find the payment and the order number and email address used. Please send email to : customer-support@dhgate.com.

Alice G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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DHgate - Refund
DHgate - Refund - Image 2
I recived the shoes but almost every single box is written in english but as a translation and has the incorrect spelling of the shoe And its not even just the boxs.. The shoes itself SMELLS and 25% of the shoes have glue residue on them.
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Loss:
$707
Cons:
  • All cons complete scam
  • Customer dervice and poor product
  • Customer service agents dismissing and redirecting me

Preferred solution: Full refund

User's recommendation: Do not buy!

3 comments
Nadya Qgj

Hello Alice, This is in line with the review that you posted online. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Pairlee
reply icon Replying to comment of Nadya Qgj

Email:tyreannaeblac@***.com Order numb: 333191****

Nadya Qgj

Dear Alice, Thanks for leaving comments here to us, sorry for any inconvenience, Please contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

View more comments (2)
Anonymous
map-marker Syracuse, New York

Purchased a jacket 28 days later I have not received and have no phone number to contact anyone about what is going on. Not used to that type of disrespect.

Never receiving a purchased jacket after almost a full month. No one to contact about what is going on.
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User's recommendation: Do not do business with them

1 comment
Nadya Qgj

Hello PissedConsumer3131729 of Syracu, We understand how you feel for not receiving the order yet. Can we have the order number so that we can check and see what we can do to help you?

Please let us know or contact our live chat and we are here 24/7 for you. https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Olohimai E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to know if there are returns

I want to know if the site is Authentic and if I can speak to a customer service person on phone rather than email
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Preferred solution: Want to speak to an adviser

1 comment
Nadya Qgj

Hello Olohimai E, We understand your concern and Dhgate is already 16 years in business. Once the seller provided the tracking number, please do not click order has been received so that the payment will not be released to the seller unless you received the order and was satisfied and if not, then contact us right away. And we are chat support and you can contact us through our live chat or through Social Media.

Jasmine W Yaa

Refund

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I just want my money refunded back to me. I have been trying for weeks to contact the company I want my $60 back
View full review
Loss:
$65

Preferred solution: Full refund

1 comment
Nadya Qgj

Hi there, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Karen L Zsv

Issues with order

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I bought a jogging suit from dhgate back in July that i never received. I have left numerous messages with the seller, to no unveil. I want my product or my money. This is the order number 333891**** and i also bought a shirt and received shoe insoles instead the order number is334609****. I buy to many products from your company to be ripped off.
View full review
Loss:
$191
Pros:
  • Normally great service
Cons:
  • Product not sent

Preferred solution: Full refund

1 comment
Nadya Qgj

Hi there, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

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