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Dhgate - Best experiece

5.0
Details
Dhgate - Best experiece
Dhgate - Best experiece
I order a lot, i could even say there is no week in a year when there is not any order on the way to me.I bought a headphones. There Was a small problem at the beginning but everything went very fine eventually. The headphones are very good quality, the sound is great , everything is well done. The package came very nice packed. The seller provided very quick shipping method. It was dhl, i received the headphones after only 4 day and the shipping was to Poland Europe. After sale service , both from the seller and from dhgate was great - they responded every messages from me.i will strongly recommend .
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1 comment
Dhgate2014
#1329081

Hi prakowski,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1046173 Review #1046173 is a subjective opinion of poster.
Product
Ur Earbud Headphones
Pros
  • Fast
  • Support
  • Very good pricing policy
Cons
  • No responding on messeges
Reason of review
Good quality
Tags
  • good quality
  • Dhgate Customer Service
  • Small Prices
Dhgate - Compra camiseta personalizada *** nombre y numero
Dhgate - Compra camiseta personalizada *** nombre y numero
Fácil seguimiento del producto, llego a mi domicilio y venia personalizado *** mi nombre, numero solicitado y la talla era la correcta , a pesar de la espera que fue un poco larga llego en buen estado, Tardo un poco mas de 30 días en llegar pero no tuve ningún...
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1 comment
Dhgate2014
#1329079

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1046152 Review #1046152 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
On time delivery

Great service and very good communication LOVE DHGATE

4.8
Details

Update by user May 12, 2017

Very very good

Original review posted by user May 12, 2017

I order a lot, i could even say there is no week in a year when there is not any order on the way to me. I bought a headphones. There Was a small problem at the beginning but everything went very fine eventually. The headphones are very good quality, the sound is great , everything is well done. The package came very nice packed. The seller provided very quick shipping method. It was dhl, i received the headphones after only 4 day and the shipping was to Poland Europe. After sale service , both from the seller and from dhgate was great - they responded every messages from me. i will strongly recommend .
View full review
1 comment
Dhgate2014
#1328362

Hi user36412604,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1046088 Review #1046088 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Customer service and interest
  • Prices
  • Coupons an low price for this item
Cons
  • Seller who dont reply message
Reason of review
Good customer service
Tags
  • good shopping
  • Good Quaility
  • Small Prices

Dhgate - So far, so good

3.6
Details
I've made 4 orders at DHgate.com and I have been pleased with each one. The sellers sometimes don't understand my questions I ask but I find if I keep asking in different ways, I usually get the answers I need. Only word of warning is shipping takes longer than I expected. Things don't move as fast in China. But hey, its a big country. I recommend this site for anyone looking for bargains. be sure to read all descriptions closely and ask questions. If you have problems with a seller, their customer service is usually quick to give information and help resolve. Also, they allow you to track the progress of your orders online and will give you the tracking numbers of the carriers delivering in USA.
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1 comment
Dhgate2014
#1328361

Hi Timoto,

Thank you for your feedback. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com and with our services.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1046064 Review #1046064 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Web site
  • Good prices and differentiated products
Reason of review
Fair pricing
Dhgate - Reclamo
salve,vorrei fare presente che io la merce riguardo l'ordine 337212914 non l'ho ancora ricevuta nonostante abbia cliccato di averla ricevuta perche ho cliccato per sbaglio,anzi gentilmente vorrei sapere che fine ha fatto il mio pacco,ho messo il codice su tntpost e mi...
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1 comment
Dhgate2014
#1328360

Hi,

We are sorry to hear about your experience. We've checked this order and this was already closed since 2017-04-25.

We found here and you have confirmed the delivery of the goods on 2017-03-25 when the order was just shipped on 2017-03-24. We've tracked the order and the item is being processed for clearance at your post office. Here is the link for the tracking result: http://www.17track.net/en/track?nums=RS755013379NL&fc=0

We suggest that you contact your post office and ask for the exact delivery date of this order RS755013379NL since they are in charge for it right now. The estimated delivery date set for this order was on 2017-05-03, however, since you have confirmed the delivery of the goods on 2017-03-25, the transaction was closed after 30 days since it was confirmed as stated in our policy.

For your future reference, please do not confirm the delivery of the order unless once you receive it and if you're satisfied with the item.

This way, we can assist you if there are issues that will arise.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards, Sil Customer Service Center DHgate.com

Review
#1045960 Review #1045960 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Problem with delivery
1.0
Details
On April 2, 2017; we ordered a dress for my grandaughter's Senior Prom. A few weeks later, we receive notification the dress was shipped on April 27th via DHL. Our excitement was short lived. When you tried to track the status of the package, we found out the Tracking...
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2 comments
Dhgate2014
#1328357

Hi,

We understand how upsetting this is since the item was not delivered. Please provide the order number so that we can check the order details and see how we can assist you in resolving the issue.

We are not tolerating sellers who are not fulfilling the transaction.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

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Review
#1045946 Review #1045946 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Problem with delivery
Loss
$166
Preferred solution
Full refund
Tags
  • Order Never Received

Dhgate - Laura Mercier eyeshadow palett

4.2
Details
Dhgate - Laura Mercier eyeshadow palett
This was my 2. order from DHgate. And i dont regret this. Seller did ship really fast and 11 days after ordering i got my palett. It was packed very carefull. No shadow r mirror was broken. Pigmentation is good for the price. Ofcourse u cant compere with original ;) Last 2 r 3 years i ordered from different china onllinestore and make my experiences. For me personaly looks that makeup quality is by DHgate site better. But maybe am wrong. Only thing what annoy me from this site is..... that many stores dont sell only 1 piece. U have to buy more r wait till some seller sell only 1 piece for normal price.
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2 comments
Dhgate2014
#1328355

Hi nipi,

Thank you for your feedback. We are glad to hear that you are satisfied with the item that you ordered.

For quantity of the products in bulk, we suggest that you filter the results to "single-piece" so that you can order items in retail.

You will see this option just above the search results.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Dhgate2014
#1327913

Hi nipi!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

View more comments (1)
Review
#1045886 Review #1045886 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Quality of the products
Cons
  • Site is a rip off
Reason of review
Good quality
Tags
  • Dhgate Buyer Guarantee

Dhgate - Overall great website!!

4.9
Details

Update by user May 12, 2017

There was no issue to begin with. Great website for all your needs!!

Original review posted by user May 11, 2017

The website has an incredible selection of goods. It's also astounding how much new stuff gets added on a daily basis. There is not a single day that goes by where I don't check what has been added to the categories I am interested in, mainly shoes and clothing. Furthermore, the customer care has been really good. They always check up on orders placed and remind you to file a complaint if need be before the payment gets released to the seller. I haven't encountered any problems thus far and I would highly recommend shopping here. Obviously be mindful of new sellers, prices that seem too good to be true, as well as overall ratings and reviews per seller. Those definitely help make the shopping experience that much better. Happy shopping everyone!
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2 comments
Dhgate2014
#1328351

Hi ray.boutine,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Dhgate2014
#1327912

Hi ray.boutine!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

View more comments (1)
Review
#1045829 Review #1045829 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Price
  • Service
  • Selection
Reason of review
Fair pricing

I love dhgate.com

Dhgate.com is the place where u can find a lot of everyday things for a great price, I buy a lot of my shoes from there, the quality of the shoes is good, and fast shipping times, and blue. They ship items all around the world, and if I'm not satisfied with my item, I can get a refund, a very honest website I love it. I tell all my friends and family about dhgate, they have everything!!!!!!, I wish I would have known about it sooner, I am always buying and will continue to buy from dhgate, they have good prices and dhgate and they sellers gives coupons, the best place to shop, I love dhgate,
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1 comment
Dhgate2014
#1327910

Hi there!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1045819 Review #1045819 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Good customer service
Dhgate - The new KKW by Kyie Jenner lipstick
Dhgate - The new KKW by Kyie Jenner lipstick
My order came and it looked fake and terrible ever the lipsticks had paint coming off. There was no was I was able to sell any of these KKW by Kylie Jenner./ DHgate didn't help me so Iost my money. I tried going to Dhage but they didn't not help me, there answer is...
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1 comment
Dhgate2014
#1327424

Hi there!

Please send us your order number so that we can check the details and provide further assistance.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com​

Review
#1045649 Review #1045649 is a subjective opinion of poster.
Product
Kylie Cosmetics Lipstick
Reason of review
Poor customer service
Preferred solution
Full refund