DHgate
Reviews and Complaints
Seller won't won't work with me
Preferred solution: Deliver product or service ordered
User's recommendation: Definitely not trust the seller
PO#338650****
Missing order
THREE notifications of cancelled orders over a week
User's recommendation: AVOID THIS COMPANY!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Federal Way, WashingtonShoes
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Aldershot, EnglandMissing orders??
User's recommendation: be careful this site is hardwork
Missing orders
ordered 2 products from dhgate website and at first the orders were there and next time I logged in to my account the orders weren't there?? what is that all about honestly it makes no sense whatsoever???
I've had nothing but problems with this site sence I first came across it 2 years ago...one time I had 7 oders and 6 of the orders were delivered to the wrong address and I never received my products barr 1 out of a total of 7 orders?? madness?? Anyway i stopped using the site for over a year after that mess up only to try again last week and ordered 2 products for a total of £30 just to check if it was any better now and didn't spend alot of money first time because I wanted to test it only for problems straight away now can't find my 2 orders anywhere and they want order numbers to check my orders status and how can I give them this information when I don't have any orders to look at to get the order numbers?? is A complete con and a massive joke really is..
sick of it.. never ever again using this site no chance ...dodgy site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCant find information on my order
Cant find any information on the order I payed for, one minute it was there saying it's being shipped, the next it's gone, disappeared, there's absolutely no more tracking number or information there anymore
Preferred solution: Deliver product or service ordered
User's recommendation: Copy all your tracking information
Wrong email
Haven't recieved item, order no 337333****
Preferred solution: Full refund
Refund order
- Decent site with half-decent pricing
- Delivery takes for ever and they get into your bank account
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerWrong item need a refund
Preferred solution: A full refund or a New Jersey sent out
Because I have not received my package
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Monroe, North CarolinaMy order
Preferred solution: My order
My order has not came
Preferred solution: Deliver product or service ordered
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Hi Lawrance, I understand that you received a totally different item. please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern or please send an email to customer-support@***.com or contact our live chat: https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs