Lawrance W

Seller won't won't work with me

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DHgate - Seller won't won't work with me
DHgate - Seller won't won't work with me - Image 2
DHgate - Seller won't won't work with me - Image 3
I did not receive anything even watch so ever comparable to what I ordered. Its really *** me off because you guys wont respond to me the seller is not doing *** I will take this to court if I have to just for the principle of it. All Im asking is to get what I ordered not this *** I received
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Loss:
$468

Preferred solution: Deliver product or service ordered

User's recommendation: Definitely not trust the seller

1 comment
Nadya Qgj

Hi Lawrance, I understand that you received a totally different item. please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern or please send an email to customer-support@***.com or contact our live chat: https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

Anonymous
map-marker Warrington, England

PO#338650****

Order from above - payment taken as I have transaction but you cancelled but detail or refund not issued? Please explain and refund transaction date 22 November 2021 transaction IID 202111**-**31 GB Advise please
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1 comment
Nadya Qgj

Hello PissedConsumer3204443 of Warrin, We understand that you are concerned about your refund.. Can we have the order number so that we can check and see what we can do to help you?

Please let us know or contact our live chat and we are here 24/7 for you. https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Brittany K Rtx

Missing order

I still haven’t received the pair of shoes I ordered almost a month ago. I never received a email either. Please help me track them or give refund. Thanks
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Anonymous
map-marker San Antonio, Texas

THREE notifications of cancelled orders over a week

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I have never purchased from this company and yet I received notifications by email from them stating three separate orders had been cancelled over the past week or so. There is no way to reach customer service for this company. I filed a complaint with pissedconsumer.com and just received a message from it stating that my concern was sent to dhgate.com and had I received any messages from it. At this time I have not received any reply from dhgate.com.
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User's recommendation: AVOID THIS COMPANY!

1 comment
Nadya Qgj

Thanks for leaving comments here to us, sorry for any inconvenience, please contact our customer service directly with more details like the order number, or your account information through this link: https://***/myaccount / csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

Marvis k

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Federal Way, Washington

Shoes

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How would I be able to get the shoes and the box to come together. Because I want to order the shoes and the box together
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Preferred solution: Deliver product or service ordered

Michael F Pnh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Aldershot, England

Missing orders??

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Last week I ordered 2 products from dhgate website and now when I log in there's nothing in my orders list nothing at all?? I found 1 order number from a snapshot of 1 of the orders which is #337357****# and that's all I have?? Im so confused as to why my orders are not in my account when i paid for them etc?? They were there at first then they disappeared and now im stuck so I'm emailing you hopefully you can help me??
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User's recommendation: be careful this site is hardwork

1 comment
Nadya Qgj

Hello Michael F Pnh, We understand your concern about your orders. Can we have the order number so that we can check and see what we can do to help you?

The order number you provided is not complete. Please send us an email to customer-support@dhgate.com or contact us through our online chat: https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

Darick Drr
map-marker Aldershot, England

Missing orders

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ordered 2 products from dhgate website and at first the orders were there and next time I logged in to my account the orders weren't there?? what is that all about honestly it makes no sense whatsoever???

I've had nothing but problems with this site sence I first came across it 2 years ago...one time I had 7 oders and 6 of the orders were delivered to the wrong address and I never received my products barr 1 out of a total of 7 orders?? madness?? Anyway i stopped using the site for over a year after that mess up only to try again last week and ordered 2 products for a total of £30 just to check if it was any better now and didn't spend alot of money first time because I wanted to test it only for problems straight away now can't find my 2 orders anywhere and they want order numbers to check my orders status and how can I give them this information when I don't have any orders to look at to get the order numbers?? is A complete con and a massive joke really is..

sick of it.. never ever again using this site no chance ...dodgy site

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1 comment
Nadya Qgj

Hello Darick Drr, We understand your concern for not able to access the order. May we know if you pay the order using card?

If yes, can we have the first 6 and the last 4 digits of the card used when paying the order? So that we can find the order number and see the email address used.

And also provide us the amount and date you paid the order. Please send an email to: customer-support@dhgate.com.

Carlos C Wnh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cant find information on my order

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Cant find any information on the order I payed for, one minute it was there saying it's being shipped, the next it's gone, disappeared, there's absolutely no more tracking number or information there anymore

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Loss:
$200

Preferred solution: Deliver product or service ordered

User's recommendation: Copy all your tracking information

2 comments
Darick Drr

this happened to me just this week and I don't understand why?? what was the outcome for your situation if i may ask please??

they are looking for order numbers and how am I supposed to give them order numbers when there's no orders to look at?? crazy...did you resolve the situation and if so how did This get sorted if you don't mind me asking you please

Nadya Qgj

Hello Carlos C Wnh , We understand your concern about your order. Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

View more comments (1)
Anonymous
map-marker New York, New York

Wrong email

I cant log into my account, I might have put the wrong email when making an account. I went to check on the shipping status and was not able to log in. When I went to the forgot password I put the email in that I thought I used, and it said that there was no account for that email. The correct email is Anthonyp6288@***.com Thank you
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1 comment
Nadya Qgj

Hello PissedConsumer3188329 of New, We understand your concern about your logging in to your Dhgate accountr. Please provide us the order number so that we can check the log in email used.

Please let us know or contact our live chat and we are here 24/7 for you. https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Elias N Kze
map-marker Waxhaw, North Carolina

Haven't recieved item, order no 337333****

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We ordered a product order no 337333**** and we were informed that it would come in to our house in 7-10 days, now we see it is on back order until January 7, 2022, please cancel the order and refund our money, this product was for a Halloween outfit. We do not want it anymore. Plus it is taking way longer to get it. Thank you! Elias 201-916-**** jbnoury@***.com
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Loss:
$37

Preferred solution: Full refund

1 comment
Nadya Qgj

Hi, Please provide us the order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. We were unable to retrieve an order with the login email you provided.

Chasity J Coh

Refund order

All I want is my money back I order shoes 3 months ago from a seller who shipped my order to new York I and I live in VA then when I request for my items to get shipped to the address that I gave or I want my money all communications stopped so please be the website and the people that everybody says you are thank u!!!!!!
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Loss:
$130
Pros:
  • Decent site with half-decent pricing
Cons:
  • Delivery takes for ever and they get into your bank account

Preferred solution: Full refund

1 comment
Nadya Qgj

Hello! Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs

Murtaza A Xiy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Wrong item need a refund

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DHgate - Wrong item need a refund
DHgate - Wrong item need a refund - Image 2
I just need a refund i ordered a size large in mens and go this wrong size for kids I needs a replacement or New Jersey now.
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Loss:
$10

Preferred solution: A full refund or a New Jersey sent out

Shernett H
map-marker Saint Paul, Minnesota

Because I have not received my package

I have been sending message that I havent received my package but I have not been getting any reply I have been emailed Ausel but I have not get any response yet
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Loss:
$16

Preferred solution: Full refund

Monique C Yhn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Monroe, North Carolina

My order

I got a message saying that my order was delivered an it wasn't. I tried to call customer service and it's not a real number.
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Loss:
$27

Preferred solution: My order

1 comment
Nadya Qgj

Hello Monique C Yhn, We understand how you feel for not receiving the order yet. Can we have the order number so that we can check and see what we can do to help you?

Please let us know or contact our live chat and we are here 24/7 for you. https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

Austin A Xae
map-marker Las Vegas, Nevada

My order has not came

I ordered my shoes under a guest account and it said 3-8 days and I ordered them on the 29th and there still Not here
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Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hello Austin A Xae, We understand how you feel for not receiving the order yet. Can we have the order number so that we can check and see what we can do to help you?

Please let us know or contact our live chat and we are here 24/7 for you. https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs

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