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Dhgate - Wrong color

4.7
Details
Dhgate - Wrong color
After ordering a jersey and receiving it, I discovered the color to be wrong and not as it was pictured, after contacting the seller and not reaching a conclusion, the seller was only offering a $2.00 (US Dollar) discount on my next order, which I found unsatisfactory after I offered to except a different one to replace the incorrect colored one I filed a dispute, in very short order it was resolved threw arbitration, very professionally done, and thanks to the manor in which it was handled I will be happy to do more business with this organization, very customer oriented they really worked to help reach a satisfactory conclusion. Thank you again for your prompt action
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Review
#1050275 Review #1050275 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good customer service
4.0
Details
I've only ever had a couple of problems when buying on Dhgate, the first time was given a full refund when an item was very poor quality and not like the picture. It was handled well and swiftly. The second problem is still ongoing, first I was given a tracking number...
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1 comment
Dhgate2014
#1331299

Hi jeffcoupe,

Thank you for your feedback. We are glad to hear that your issues are resolved. You may send us the order number if you still have issues with it so that we can provide resolution.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1050266 Review #1050266 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Selection and prices
Cons
  • Most sellers dont offer fast shipping at fair pricing
Reason of review
Good customer service
Tags
  • good shopping
Seller send a faulty item, try to play time to force a sell. The seller was really not pleasant, hhard to contact and ended up insulting me. I opened a dispute and waited for customer service to mediate. I contacted customer service, DHgate dealt with the seller. I...
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1 comment
Dhgate2014
#1331296

Hi,

Thank you for your feedback. Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact  us thru https://www.facebook.com/DHgateSupport/  and we will be happy to assist you.

Regards,

Sil

Customer Service Center

DHgate.com

Review
#1050186 Review #1050186 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good customer service

Dhgate - Good online store

5.0
Details
They have a really good website, perfect price and a 24/7 live chat to help you! I really love this website! They have a lot of categories to choose your products, from tech to home applaiance! They also have a lot of coupons with wich you can save a lot of money! I live in italy and they have a lot of options for the shipping. If you live in italy i can say to you to use the priority line shipping because it won`t make you pay for customs and it is really really fast. Also if you have a problem you can contact them thorugh their mail or with the 24/7 live chat !
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1 comment
Dhgate2014
#1331295

Hi AntonioByonic,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1049982 Review #1049982 is a subjective opinion of poster.
Product
Dhgate Website
Pros
  • Customer service
  • Variety
  • Shippings
Reason of review
Good customer service
Tags
  • Dhgate Customer Service
  • Amazing Customer Service
  • Great Pricing

DHgate - Better than eBay

5.0
Details
I've just recently found and started using DHgate and wanted to share how wonderful I think the site it. The Customer Service is immediate, polite and effective. The ease of navigating the site is 1st class and they keep you fully updated with the status of your order. The website has been so well designed for the most user friendly experience. I am in the United Kingdom and have found the speed of delivery to be very quick. I would never dream of buying from China due to the belief is would take several weeks, so was very pleasantly surprised to be corrected - Give them a try, you will not regret it!
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1 comment
Dhgate2014
#1331294

Hi Lunamoona,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1049967 Review #1049967 is a subjective opinion of poster.
Reason of review
Fast order processing

Dhgate - Shop online with confidence

5.0
Details
I was surprised how quickly arrived my product , didn't expected so soon to come . Certainly, I will buy more from DHGhate. My first order was for checking if all the product will come as it says in delivery status . I hope my experience at this shopping site will be satisfied every time i placed an order and have to say all the positive thinks about you and the sellers. You all make a good job , keep it up! I like when I can shop everything I want with no worry about the products, the money or the shipping. This is great and hope we maintain a good relation starting now!
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1 comment
Dhgate2014
#1331293

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1049951 Review #1049951 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Diversity
Reason of review
Good customer service

Dhgate - Not happy

1.2
Details
Dhgate - Not happy
Dhgate - Not happy
Completely missing 2 lipsticks and they are definitely not the same colors that are advertised on the website I'm extremely upset because I was expecting something completely different and this was horrible the lipstick are nothing to what they advertise online and apart from that I am missing two lipstick I want my money back and I'm not even able to submit an dispute this is just horrible this looks like the one dollar lipstick that you can purchase at the dollar store I think that those have better quality then these I'm extremely upset and I don't trust this website at all anymore I want my money back
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1 comment
Dhgate2014
#1331292

Hi,

We are sorry to hear that you received different items. Please provide the order number pertaining to this issue so that we can check the order details and see how we can assist you in resolving this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1049940 Review #1049940 is a subjective opinion of poster.
Product
Kylie Cosmetics Lipstick
Reason of review
Bad quality
Loss
$7
Preferred solution
Full refund
5.0
Details
Beautiful knife to sit back and admire however the flipping action is not as smooth and wonderful and beautiful like its look. Flipping the knife is not consistent; this minute it flips good and the next minute it requires all of one's strength and might to flip....
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1 comment
Dhgate2014
#1331290

Hi colkenzie,

Thank you for your feedback. Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1049924 Review #1049924 is a subjective opinion of poster.
Product
Twoj Outdoor Tools 3502 Folding Knife
Reason of review
Bad quality
Loss
$80
Preferred solution
Let the company propose a solution

Dhgate - Dress Review

1.0
Details
I tried to cancel an order before it was shipped, but impossible to reach ANY customer service. I am finding it frustrating to return my order. Customer service at dhgate DOES NOT EXIST!!! Do not order from them
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1 comment
Anonymous
#1332032

Yes I agree. Good luck figuring out the refund and dispute section too.

It is not as if returning the product is worth it either. Shipping to China is ridiculous. No doubt, the website is just resistant to make money and let any seller on to do whatever they want.

DHgate does not care about customer service. You just have to get lucky to find a good seller.

Review
#1049906 Review #1049906 is a subjective opinion of poster.
Reason of review
Order processing issue

Dhgate - invalid qauntities

I had ordered 5 cluse watches with a supplier i hadn't used before. I received the watches in the estimated delivery time. When i went to open the watches i only had been sent 4. I then contacted the supplier and asked what had happened. I haven't had a reply back from him since. i then went to loge a complaint against the supplier though i hadn't been informed that evidence was needed prier to this event. I then had to think of what i could do to get evidence as i hadn't taken any pictures of the watches in the packaging. I hen took a picture of just the 4 watches on there own though when i went to loge the complaint the button to upload my pictures wasn't responding.
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1 comment
Dhgate2014
#1331288

Hi,

We understand the importance in getting a resolution on this issue. Please provide the order number so that we can check the order details and see how we can resolve this.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1049655 Review #1049655 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue