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I purchased two pairs of shoes for my daughter's birthday. The two day shipping was a breath of fresh air because that meant I would get it in time for her birthday party. Well, the "fine print" says two days package on top of two days to ship. I bought these 17May17...
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1 comment
Dhgate2014
#1332680

Hi there!

We are sorry for the experience you had with your order. Please send us your order number. That way, we can check on its details and provide further assistance for you.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com​

Review
#1051028 Review #1051028 is a subjective opinion of poster.
Service
Hoverkicks Shipping Service
Reason of review
Problem with delivery

Dhgate - First Time test. Ready for more!

5.0
Details
Dhgate - First Time test. Ready for more!
Dhgate - First Time test. Ready for more!
This is the first time ordering a unit. I'm very pleased with the quality of the item for what I paid. I am new to DHGATE and I am testing different sellers to find out which seller has the best products. I really value the fast shipping and that the seller kept me in contact the whole time. I constantly received updates with the shipping. I will definitely continue to use this seller in the future and plan on ordering many more for business purposes in the future, especially if they can make the prices even lower. The unit was exactly how it was described. It works perfectly. This seller seems to be honest which is always a plus. Thank you for your service.
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1 comment
Dhgate2014
#1332678

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1051016 Review #1051016 is a subjective opinion of poster.
Product
Watch
Reason of review
Good quality

Dhgate - Fraud

i came to your site from alibaba where i buy 2-3,000 a week. I have been frauded by 3 sellers at this site and would like to get my money returned to me . if you chekc our messages one of the sellers admits to it . until this i havent even figured how to reach you guys . how long does it take you to return my money??? i have started buying again from alibaba, but you need to take care of your buyers better . please let me know if you need anymore info from me thanks for your time ROb the other order it claims it was returned but i havent seen it yet again thanks for your time Rob
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1 comment
Dhgate2014
#1332675

Hi there!

We are sorry for the experience you had with your order. We checked on the order 338389244 and it has already been canceled, and the refund has already been processed here on our end.

Since you used MasterCard to pay for the order, the refund will normally be processed back to your account within 10-15 working days or sooner, depending on your bank's refund process.

For your other order, we noticed that the seller has uploaded the new tracking number 6432607510 -on 2017-05-24.

On tracking this, the package is currently in transit to your country. You can continue to track the order here: http://www.dhl-usa.com/en/express/tracking.html?AWB=6432607510&brand=DHL

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha Customer Service Center DHgate.com​

Review
#1050873 Review #1050873 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

Dhgate is the best shopping site on this planet right now

5.0
Details
Dhgate is the best shopping site on this planet right now

Update by user May 24, 2017

it was a positive review

Original review posted by user May 23, 2017

Order NO:255115555 I have ordered s SOX hat as you can see in the pics but when I received its not what described as I got different product so when I contacted DHgate they took care of the situation and handled in a very well manner and told me to wait for sometime. I thought this would take a week or so but couldn't believe in just one day i got a message that I can keep the product and I will get full refund as well. I just want to say If you are looking for genuine site that really take care of its customer then go for Dhgate.com any day. best of luck dhgate.com regards, Shahrukh
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1 comment
Dhgate2014
#1332669

Hi shahrukh61592111!

Thank you for your feedback. We are glad we could be able to help you with your concern.

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1050868 Review #1050868 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Good service
  • Huge product selection
  • Variety of product
Reason of review
Good customer service
Tags
  • Great customer care

Dhgate - Good shopping experience

4.5
Details
Dhgate - Good shopping experience
Dhgate - Good shopping experience
I have registered with Dhgate since one or two months and I placed many order and I had a Good shopping experience and I'm happy about every thing. I ordered: Natural Black Obsidian Pendant Carved Chinese Zodiac Tiger Pendant Bead Necklace Game of Thrones Pocket Watch Men Body Chain House of Stark Black Wolf Avengers Minion Toys (Captain America Superman SpiderMan Batman) one of my ordered (which is the Natural black obsidian necklace) I had an issue with the seller about shipping charges but my issue resolved fast using Dhgate refund system. I really love this website and their customer service and I recommend this website for every one.
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1 comment
Dhgate2014
#1332666

Hi haitham0mm!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1050826 Review #1050826 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Fast order processing
3.0
Details
The slowest post on the internet Hands down
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1 comment
Finesse12
#1337890

*** yeah. still never received the item or when you do get it. it be messed up or u get it 5months later then you don't want it anymore I have ordered something and it's a nine days it took me 3 months and 20 days to get it some sellers are slow I just think sometimes it get lost in the mail but sometimes they send it late to and act like they have sent it

Review
#1050557 Review #1050557 is a subjective opinion of poster.
Reason of review
Bad quality

GOOD SHOPPING EXPERIENCE DHGATE

4.8
Details
They have a really good website, perfect price and a 24/7 live chat to help you!I really love this website! They have a lot of categories to choose your products, from tech to home appliances! They also have a lot of coupons with wich you can save a lot of money! I live in the USA and they have a lot of options for the shipping. If you live in the USA. I can say to you to use the priority line shipping because it won`t make you pay for customs and it is really really fast.Also if you have a problem you can contact them through their mail or with the 24/7 live chat! I liked: Customer service, Shippings, Variety.
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1 comment
Dhgate2014
#1332665

Hi jenyshakya09!

Thank you for your feedback and for your continued patronage.

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1050513 Review #1050513 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Fair pricing
4.3
Details
I have placed several orders with DH Gate. When the rare problem occurs, their customer service has always been excellent and resolutions are made quickly. On one recent occasion, a tracking number indicated that a package would contain two orders. When it arrived,...
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1 comment
Dhgate2014
#1332664

Hi pyroloco72!

Thank you for your feedback. We are always happy to help with any of your concerns.

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1050406 Review #1050406 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Trustworthy mediators between myself and foriegn sellers
Reason of review
Good customer service
1.0
Details
Dhgate - Customer service
The first is the seller with name Luckcat. I have ordered from this seller a pair of sunglasses 45 days ago. Six days after paying, I received message that the order is sent. But couple days after the problems started. On the tracking system was written: "Seller...
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2 comments
Dhgate2014
#1332662

Hi user46414586!

We are sorry for the experience you had with your previous order. We checked on it and it has already been canceled and the refund has already been processed here on our end.

Since you used Visa to pay for the order, the refund will normally be processed back to your account within 10-15 working days or sooner, depending on your bank's refund process.

For the coupon you are referring to, can you please let us know to where you sent the screenshot of your positive review and when you sent it? That way, we can check on it here on our end.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha Customer Service Center DHgate.com​

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Review
#1050317 Review #1050317 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$25
Preferred solution
Deliver product or service ordered
Tags
  • Dhgate Scam
  • Dhgate Buyer Protection
  • Dhgate Customer Service
It is extremely rare to require to dispute on the DHGate platform, but when it is required the system is fair and in the situation of product not being received, refund is automatic. Best advice is make sure to research what you are buying, and if the seller has good...
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1 comment
Dhgate2014
#1331300

Hi,

Thank you for your feedback. We are glad to hear that you are satisfied with our services.

Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact  us thru https://www.facebook.com/DHgateSupport/  and we will be happy to assist you.

Regards,

Sil

Customer Service Center

DHgate.com

Review
#1050281 Review #1050281 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Good customer service