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5.0
Details
Warm greetings to the growing community of online customers! Purchased multiple things from DH gate. Never had an issue. I was very happy whit my products :) Related: DH gate - Watches I have purchased watches from them. Sometimes shipping can take a little time, but...
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1 comment
Dhgate2014
#1332688

Hi Karoly!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1051436 Review #1051436 is a subjective opinion of poster.
Product
Watch
Pros
  • Website design
Reason of review
Good quality
Tags
  • great Service
  • Dhgate Buyer Protection

Dhgate - Time

4.3
Details
an item that I ordered took a very long time and wasn't worth waiting that long. However dhgate worked with me to resolve issue
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Review
#1051388 Review #1051388 is a subjective opinion of poster.
Reason of review
Order processing issue

I've made multiple purchases at DHGate, and do not plan to stop anytime soon!

5.0
Details
I've made multiple purchases at DHGate, and do not plan to stop anytime soon!
I've made multiple purchases at DHGate, and do not plan to stop anytime soon!
To date I have made just shy of 20 different orders, from a number of different vendors on a wide range of products. Each and every item has been described absolutely correct, the pricing (with or without international shipping costs) are without a doubt unbeatable, and every item has arrived to me in perfect condition with very thoughtful wrapping to make sure they arrive safely. I can't find a single thing wrong with DHGate and their vendors, every experience has been flawless. I highly recommend any savvy online shoppers to thoroughly look over their website! The only SLIGHTLY difficult thing I have found is the search bar, using more than 2 words to narrow your search causes it to show no results, however, selecting the category first almost stops this. On the plus side, search for one or two words and spend the time browsing, I have found a heap of bargain items during my browses!
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1 comment
Dhgate2014
#1332686

Hi DORSVL!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1051354 Review #1051354 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • All the product diversity
  • Very good pricing policy
Reason of review
Good quality
Tags
  • Good Prices

Dhgate - Great buying experience

4.7
Details
Best price on the web,quality is good to excelent,customer service is perfect. The site is very easy to navigate,search results are relevants,and the platform moves fast. You get updates on your orders,and the sellers are helpfull. On some items titles can be slightly misleading,but photos are always corectly representing the item you will be recevieng. Item came very well packed,they never arived damaged in any way,and i always received the item i bought. The sellers are responsive fo the most part,a few of them choose not to cooperate,but DHGATE customer suport always stepped in to help me with my purchase. Shipping time can be better,but all things considered its a great place to buy.
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1 comment
Dhgate2014
#1332685

Hi wolfman10!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1051350 Review #1051350 is a subjective opinion of poster.
Product
Dhgate Marketplace
Pros
  • Check out
  • Customer service
Reason of review
Good customer service

Dhgate - Perfect fit, excellent quality

5.0
Details
I ordered a replica of the jersey that Robert Redford wore in the movie "the Natural". The fit and quality of the jersey was excellent. Many times the jersey does not hang properly or have a symmetrical fit. Again, this jersey's fit was excellent. I could not have been happier. The delivery time was very quick and the free shipping was a nice bonus. The price of the jersey was much lower than I had seen at shops in my home town. I can proudly wear this jersey and not have to worry about people remarking on the second level quality, that some Chinese jerseys known for. Ordering the jersey was very easy and made me want to return to the site again, to order more items.
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1 comment
Dhgate2014
#1332684

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1051301 Review #1051301 is a subjective opinion of poster.
Product
Rugby Jersey
Pros
  • Sellers
  • Options
  • Selection
Reason of review
Good quality
Tags
  • Quality of merchandise
  • fast delievery
  • Low Prices
  • Good Prices
  • Free Shippping
2.8
Details
Dhgate - Order NO:335643019 - I never received my package :( it is more than 90 days and now I can not raise a dispute)
Order NO:335643019 - I never received my package!! Now, it is more than 90 days and now I can not raise a dispute) and I tried to contact the seller several times, but did not got response. It is not fair, SELLER will be paid and I never got the product. The DHGATE...
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3 comments
Anonymous
#1333051

Hi, DHGATE,

I sent an email to customer-support@dhgate.com (I tried the "live Chat" but it takes too long to and I never got attention). Please advice via email on what I need to do to get my money back or get the product.

Jeanet

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Review
#1051122 Review #1051122 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Problem with delivery
Loss
$18
Preferred solution
Full refund

Dhgate - Everything I order breaks in less then 1 week

1.2
Details
I am very careful and particularly easy going with glass, but everything I order here breaks and they just get away with my money
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Review
#1051096 Review #1051096 is a subjective opinion of poster.
Reason of review
Bad quality
I purchased two pairs of shoes for my daughter's birthday. The two day shipping was a breath of fresh air because that meant I would get it in time for her birthday party. Well, the "fine print" says two days package on top of two days to ship. I bought these 17May17...
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1 comment
Dhgate2014
#1332680

Hi there!

We are sorry for the experience you had with your order. Please send us your order number. That way, we can check on its details and provide further assistance for you.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com​

Review
#1051028 Review #1051028 is a subjective opinion of poster.
Service
Hoverkicks Shipping Service
Reason of review
Problem with delivery

Dhgate - First Time test. Ready for more!

5.0
Details
Dhgate - First Time test. Ready for more!
Dhgate - First Time test. Ready for more!
This is the first time ordering a unit. I'm very pleased with the quality of the item for what I paid. I am new to DHGATE and I am testing different sellers to find out which seller has the best products. I really value the fast shipping and that the seller kept me in contact the whole time. I constantly received updates with the shipping. I will definitely continue to use this seller in the future and plan on ordering many more for business purposes in the future, especially if they can make the prices even lower. The unit was exactly how it was described. It works perfectly. This seller seems to be honest which is always a plus. Thank you for your service.
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1 comment
Dhgate2014
#1332678

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1051016 Review #1051016 is a subjective opinion of poster.
Product
Watch
Reason of review
Good quality

Dhgate - Fraud

i came to your site from alibaba where i buy 2-3,000 a week. I have been frauded by 3 sellers at this site and would like to get my money returned to me . if you chekc our messages one of the sellers admits to it . until this i havent even figured how to reach you guys . how long does it take you to return my money??? i have started buying again from alibaba, but you need to take care of your buyers better . please let me know if you need anymore info from me thanks for your time ROb the other order it claims it was returned but i havent seen it yet again thanks for your time Rob
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1 comment
Dhgate2014
#1332675

Hi there!

We are sorry for the experience you had with your order. We checked on the order 338389244 and it has already been canceled, and the refund has already been processed here on our end.

Since you used MasterCard to pay for the order, the refund will normally be processed back to your account within 10-15 working days or sooner, depending on your bank's refund process.

For your other order, we noticed that the seller has uploaded the new tracking number 6432607510 -on 2017-05-24.

On tracking this, the package is currently in transit to your country. You can continue to track the order here: http://www.dhl-usa.com/en/express/tracking.html?AWB=6432607510&brand=DHL

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha Customer Service Center DHgate.com​

Review
#1050873 Review #1050873 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund