Filter by rating
filters
State:
Show
City:
Show
Product:
Show
I haven't received this order yet, I've must checked the wrong box :( it was the other order that I have received, with this order #338066644 I haven't got it yet it's going to be a month I've contact the seller but yet she hasn't said anything satisfied this is a very...
View full review
1 comment
Dhgate2014
#1333196

Hi peps,

We checked this order 338066644 and the item was already delivered in SAN FRANCISCO GATEWAY, CA - HAYWARD - USA on Friday, May 26, 2017. Here is the link for the tracking result: http://www.dhl.com/en/express/tracking.html?AWB=4116905520&brand=DHL

Are you referring to a different order which you did not receive yet? Please send us the order number so that we can check the order details and see how we can assist you in getting a resolution.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil Customer Service Center DHgate.com

Review
#1052239 Review #1052239 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

Dhgate - Great experience

I am a small business owner and frequently purchase small order quantities from ali express, however I have found that D H Gate sellers tend to have better prices for bulk orders so decided to give them a try. I ordered 60 harry potter time turners, they took about a month to arrive (fast for my country; Chinese shipments usually average 2 months). The timeturners were less expensive and better quality than my previous aliexpress supplier, so I definitely am going to stick with this supplier for future purchases. I have recently placed more orders with other sellers for different items (childrens dresses) but those have not yet arrived so I cannot speak to quality yet, but the prices were very attractive.
View full review
1 comment
Dhgate2014
#1333189

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1052133 Review #1052133 is a subjective opinion of poster.
Product
Dhgate Marketplace
Reason of review
Good quality items, low price, fast shipping

Dhgate - Took awhile to get but happy with them

3.8
Details
first order never shipped, had to open a case, but did finally get it. glad to have them now. only wish there was more colors. they claimed there was an issue on the shipping side but i don't believe they actually ever shipped them out. i had plenty of other orders ship with no issues. they did ship the replacements out quickly. i will not be ordering from the same people again but will be buying more on dhgate. i have been happy with almost all the items i have gotten on the website. hope to find other items i can resell from the place. thanks, kevin
View full review
1 comment
Dhgate2014
#1333186

Hi,

Thank you for your feedback. Let us know if you have concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1052100 Review #1052100 is a subjective opinion of poster.
Product
Dhgate Marketplace
Pros
  • Fidget spinners
Cons
  • Slow shipping sometimes
Reason of review
Problem with delivery
Loss
$100

Dhgate - Bad Customer Service

The dress I ordered was made of lace that made me itch and it was a bit tight, i decided to return the dress and reached out to the seller who never responded and when I reached out to DH Gate they stated I had waited more than the allotted 7 days. This was all in the span of 3 weeks. Bad customer service, which takes forever to get a live person on chat and they never seem to have anything on file and have to go through the whole story each and every time. Why even bother, useless site. now i have to use at least 100 words seriously , seriously, seriously, seriously, seriously , seriously , seriously, seriously, seriously, seriously , seriously, seriously, seriously
View full review
1 comment
Dhgate2014
#1333183

Hi,

We understand the importance in getting a resolution on this issue. Please provide the order number so that we can check the order details and see how we can assist you in resolving this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1052003 Review #1052003 is a subjective opinion of poster.
Product
Dhgate Marketplace
Reason of review
Return, Exchange or Cancellation Policy
Loss
$104
Preferred solution
Full refund

Dhgate - Wrong size and color

I was told product was supposed to get product in 5-7 business days. I got it in about a month. The product wasnt the size that i thought for the price. And it was the wrong color. I've been messaging the seller and i have gotten no response. I want a refund.
View full review
Review
#1051925 Review #1051925 is a subjective opinion of poster.
Product
Handbag
Reason of review
Not as described/ advertised
5.0
Details
i get what i want really fast ! 100% PRO I love the item a lot! It fits me perfectly well. I'm very satisfied.The material is great quality and it fits perfectly it feels so nice like expensive material I can't believe how amazing it is I'm fall in love with this will...
View full review
1 comment
Dhgate2014
#1333182

Hi BlessBlesunio,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1051907 Review #1051907 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Fast delivery
Reason of review
Good customer service
4.8
Details
Dhgate - Good Experience
Few companies are synonymous with customer service, but DHgate is one of them. The DHgate store with 24/7 live chat is the example of excellent customer service, it serves as a one of the top example of great customer experience in the online shopping industry. When...
View full review
1 comment
Dhgate2014
#1333181

Hi joker666,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1051883 Review #1051883 is a subjective opinion of poster.
Product
Dhgate Marketplace
Pros
  • Item
  • Great customer service
Reason of review
Fast order processing
Tags
  • Good Seller
  • Good Customer Service
4.4
Details
I recently had a very positive experience with DHGATE, I made a purchase with a new seller on the site and he sent the product the same day he received the payment confirmation, and even better, the product arrived about 1 month later, something that really Surprised....
View full review
1 comment
Dhgate2014
#1332692

Hi stephany_teia!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1051839 Review #1051839 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Good customer service
Tags
  • Good Seller

Dhgate - Easy purchase and payment

So far only 2 deals with DHgate and had been pleasant though I am still waiting for my seconder order to arrive after 2 weeks. setting up an account with DHgate was smooth and easy. I am new to the website and while browsing through discovered many items that are not available in other places that I frequent. Bought 2 spectacle frames from 2 different suppliers and the delivery time difference can be very significant. Other than the above, I have not found any other shortcoming of the website. I could easily recommend my friends and relatives to give this a try and they will be delighted by what they can find here.
View full review
Review
#1051802 Review #1051802 is a subjective opinion of poster.
Product
Dhgate Marketplace
Reason of review
Good quality

Dhgate - Good experience overall

4.6
Details
Although I only had a few orders, I can attest that most were really good. the customer service was excellent and provided the right information in a timely manner every time I needed their support. When I had an issue it was addressed quickly and to my full satisfaction. The help provided was done professionally and made me feel like a valued customer. The products were good quality and I did not get any complaints. The delivery was also great and pretty quick with the product itself wrapped safely to avoid any damage to it. I would most definitely buy again and would recommend friends to purchase with Dhgate as well.
View full review
1 comment
Dhgate2014
#1332690

Hi there!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1051700 Review #1051700 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good customer service