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2.4
Details
The bridesmaid dress color was not at all as it appeared or stated when ordering. The sizes did not fit properly. The quality of the lace was terrible - it snags and sticks to everything it touches. I paid a $30.00 expedited shipping fee to get the dress sooner which...
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1 comment
Dhgate2014
#1333200

Hi,

We are sorry to hear about your experience. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1052319 Review #1052319 is a subjective opinion of poster.
Product
Wedding Dress
Cons
  • Fake product photos
  • No buyer protection
Reason of review
Bad quality
Loss
$190
Preferred solution
Full refund
Tags
  • shipping fiasco
  • Compensation

Dhgate - Terrible Overseas site offering Bad business

3.5
Details
I ordered a dress that was never delivered. As soon as it said bring delivered, I could move longer track it. I sent many messages and then they told me to contact the seller after the event for for dress was already passed. No coomnication, no dress, and I still don't have my money back yet. I contacted the seller several times before they even responded. It wasn't until they received my complaint, that they had passed the delivery date. This is unacceptable. I had a hard time locating a phone number and it was long distance overseas. This did not work. I will never order anything else from them. I am awaiting the arrival of another dress from them, but it should have been delivered by now as well. I will never buy from DH Gate again.
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1 comment
Dhgate2014
#1333198

Hi,

We understand the importance in getting a resolution on this issue. Please send us the order number pertaining to this issue so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1052281 Review #1052281 is a subjective opinion of poster.
Service
Delivery Service
Cons
  • No live customer service only bots
  • Never arrived
  • No product after payment
Reason of review
Problem with delivery
Loss
$115
Preferred solution
Full refund
Resolved
4.4
Details

Update by user May 27, 2017

i don't remember, but i have received a refund for items i did not get, or with invalid tracking numbers, so we are good since i order so much, i have no clue which order number belongs with this, as you haven't provided a description or picture, to associate with, you...

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1 comment
Dhgate2014
#1333197

Hi,

Thank you for your feedback. Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1052251 Review #1052251 is a subjective opinion of poster.
Product
Dhgate Marketplace
Pros
  • Customer service
Reason of review
Problem with delivery
I haven't received this order yet, I've must checked the wrong box :( it was the other order that I have received, with this order #338066644 I haven't got it yet it's going to be a month I've contact the seller but yet she hasn't said anything satisfied this is a very...
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1 comment
Dhgate2014
#1333196

Hi peps,

We checked this order 338066644 and the item was already delivered in SAN FRANCISCO GATEWAY, CA - HAYWARD - USA on Friday, May 26, 2017. Here is the link for the tracking result: http://www.dhl.com/en/express/tracking.html?AWB=4116905520&brand=DHL

Are you referring to a different order which you did not receive yet? Please send us the order number so that we can check the order details and see how we can assist you in getting a resolution.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil Customer Service Center DHgate.com

Review
#1052239 Review #1052239 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

Dhgate - Great experience

I am a small business owner and frequently purchase small order quantities from ali express, however I have found that D H Gate sellers tend to have better prices for bulk orders so decided to give them a try. I ordered 60 harry potter time turners, they took about a month to arrive (fast for my country; Chinese shipments usually average 2 months). The timeturners were less expensive and better quality than my previous aliexpress supplier, so I definitely am going to stick with this supplier for future purchases. I have recently placed more orders with other sellers for different items (childrens dresses) but those have not yet arrived so I cannot speak to quality yet, but the prices were very attractive.
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1 comment
Dhgate2014
#1333189

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1052133 Review #1052133 is a subjective opinion of poster.
Product
Dhgate Marketplace
Reason of review
Good quality items, low price, fast shipping

Dhgate - Took awhile to get but happy with them

3.8
Details
first order never shipped, had to open a case, but did finally get it. glad to have them now. only wish there was more colors. they claimed there was an issue on the shipping side but i don't believe they actually ever shipped them out. i had plenty of other orders ship with no issues. they did ship the replacements out quickly. i will not be ordering from the same people again but will be buying more on dhgate. i have been happy with almost all the items i have gotten on the website. hope to find other items i can resell from the place. thanks, kevin
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1 comment
Dhgate2014
#1333186

Hi,

Thank you for your feedback. Let us know if you have concerns about your orders so that we can immediately assist you in resolving any issue.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1052100 Review #1052100 is a subjective opinion of poster.
Product
Dhgate Marketplace
Pros
  • Fidget spinners
Cons
  • Slow shipping sometimes
Reason of review
Problem with delivery
Loss
$100

Dhgate - Bad Customer Service

The dress I ordered was made of lace that made me itch and it was a bit tight, i decided to return the dress and reached out to the seller who never responded and when I reached out to DH Gate they stated I had waited more than the allotted 7 days. This was all in the span of 3 weeks. Bad customer service, which takes forever to get a live person on chat and they never seem to have anything on file and have to go through the whole story each and every time. Why even bother, useless site. now i have to use at least 100 words seriously , seriously, seriously, seriously, seriously , seriously , seriously, seriously, seriously, seriously , seriously, seriously, seriously
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1 comment
Dhgate2014
#1333183

Hi,

We understand the importance in getting a resolution on this issue. Please provide the order number so that we can check the order details and see how we can assist you in resolving this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1052003 Review #1052003 is a subjective opinion of poster.
Product
Dhgate Marketplace
Reason of review
Return, Exchange or Cancellation Policy
Loss
$104
Preferred solution
Full refund

Dhgate - Wrong size and color

I was told product was supposed to get product in 5-7 business days. I got it in about a month. The product wasnt the size that i thought for the price. And it was the wrong color. I've been messaging the seller and i have gotten no response. I want a refund.
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Review
#1051925 Review #1051925 is a subjective opinion of poster.
Product
Handbag
Reason of review
Not as described/ advertised
5.0
Details
i get what i want really fast ! 100% PRO I love the item a lot! It fits me perfectly well. I'm very satisfied.The material is great quality and it fits perfectly it feels so nice like expensive material I can't believe how amazing it is I'm fall in love with this will...
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1 comment
Dhgate2014
#1333182

Hi BlessBlesunio,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1051907 Review #1051907 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Fast delivery
Reason of review
Good customer service
4.8
Details
Dhgate - Good Experience
Few companies are synonymous with customer service, but DHgate is one of them. The DHgate store with 24/7 live chat is the example of excellent customer service, it serves as a one of the top example of great customer experience in the online shopping industry. When...
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1 comment
Dhgate2014
#1333181

Hi joker666,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1051883 Review #1051883 is a subjective opinion of poster.
Product
Dhgate Marketplace
Pros
  • Great customer service
  • Item
Reason of review
Fast order processing
Tags
  • Good Seller
  • Good Customer Service