DHgate
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Didn't receive item
Company fixed the issue and I have been provided with apology.
- Never got item
Preferred solution: Deliver product or service ordered
Item Not Received
- Had items i wanted
- Good quality products
- No items received
- Seller evasiveness
Preferred solution: Full refund
User's recommendation: Please do not order from this company. They will not send your item.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI order some air Jordan's shoes and i do not have a tracking numbers
- Affordable
- That the product looked exactly as shown on the website
- Package has not arrived
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received anything that I ordered
I have not received a single item that I have ordered I have ordered two winter coats and I got nothing but the runaround I knew right away after I didn't receive it and checking tracking and everything else I knew right away that they these merchants don't have any merchandise whatsoever they just stole the pictures off the internet and are taking people's money so once again I sit here waiting for a quote that's never going to come how can somebody possibly change the tracking number four times man this is a scam from this merchant I've seen it all over the internet they keep changing the tracking number in order to change the delivery date therefore they never have to refund me I want my money back immediately from this merchant I am fed up with this site I will never shop here again and I'm still left with no winter coat and the Canadian winter is right around the corner so thank you very much DHgates for giving me nothing about a headache and a run around at customer service I want my money back and you know what I didn't even ask for my money back on the first coat I explicitly stated I want him to resend the coat nope they didn't do that and all of a sudden I get a refund I didn't want to refund I want a damn winter coat you guys are horrible
- Horrific customer service
- Never received item
Preferred solution: Deliver product or service ordered
User's recommendation: Do not shop here!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI never received my shoes
- Prices and products
- Tengo los productos que me gustan
- No 1800 number to call
- Never received item
Preferred solution: I need my air Jordan now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund item
I found out the name of the company that DHgate is working with and they are called memorysky international trade company based in china that advertise selling refurbished mobile and fake cloned goophone Samsung s21, I too have now sent them a message which I'm not...
- Cheap items
- Good prices and differentiated products
- Range of goods
- No item delivered
- Stole money
- Other
Preferred solution: Full refund
User's recommendation: Don't waste your time or money ordering off this company
Just received a purse and the zipper is broke
User's recommendation: Never
Order inquiry
Ordered guitar back in September...still haven't got it....pictures of guitar look like hardware is missing...what's going on with this guitar?
- Limited communication
Preferred solution: Deliver product or service ordered
My Dress 202112**-**13GBR
Can you please tell me where is my dress that I ordered on December 19/20 2021. I need it to travel to go and celebrate my birthday soom.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem never shipped but marked as shipped
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI think I’ve been scammed!
- Trustworthy
- Some sellers do not answer my questions
Preferred solution: Full refund
User's recommendation: I will let everyone know not to buy from that seller
Highly upset with refund policy
I had a refund processed through DHGATE however my card account was closed since original payment was made and my bank rejected the refund and payment was sent back to them but they are trying to say they didnt receive the money back after 2 weeks and are giving me the run around about needing a letter from my bank saying the refund was denied and sent back which I have provided on several occasions but every time I submitted it to several different DHGATE online chat representatives they all are saying it basically isnt sufficient enough and keep denying any monies received smh I am upset because they have no other way to contact a higher authority to escalate and they basically are trying to keep my money and something needs to be done about this because they also claim they can only refund back to the original form of payment which my card is closed so how am I supposed to get my money they owe me
User's recommendation: Be careful getting a refund through DHGATE
Refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI had an order some Louis Vuitton slide in Sandals and was scammed out of $173.70
I was scammed out of $173.70 Never received my product also had a difficult time Of DH gates responding back to me every time I tried to contact someone It was only by text and also they would always say they didnt understand what I was saying I show pictures and proof of the product that l purchased and also details on how they did not send me the product also had proof on how they did not cooperate with trying to solve the matter within the date of expiration time I felt that they just took my money and did not give me the productThey did not want to be honest and settle the situation I never got a person that My email address is deefutch@***.com l would like to resolve to give me my refund or mypthe product that I ordered
- Good value
- Excellent selection of goods to purchase
- No live customer service
Preferred solution: Full refund
User's recommendation: I normally love DH gates I’ve only been having a problem with this company
Seller issues
- Good advertising
- Very poor contact information
Preferred solution: Full refund
- Prev
- 1
- ...
- 103
- 104
- 105
- 106
- 107
- ...
- 507
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hello Christina Vrentas, We are glad to know that everything is okay now. If you have more questions, please let us know or contact our live chat and we are here 24/7 for you. https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs