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Dhgate - Sin problemas.

Las compras que h e realizado han estado bien gestionadas.
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Review
#1052739 Review #1052739 is a subjective opinion of poster.
Featured
1.9
Details
I got a totally bad shipment. The seller only agree to 20% refund. I escalated to Dhgate and they also gave me option of 20% or i return the product by Cheapest mail which will take 2 months to close. these is still no guarantee of refund it product seized by custom...
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2 comments
Anonymous
#1348252

I totally agree, DHGate is a site full of thieves.They will always side with the sellers, because they take a percentage of the sale.

The higher the price paid by poor unsuspecting buyers, like ourselves. The more money DHGate make.

Do not buy from this site unless you want to throw your money away.Seller hk 2008 watch is a conartist.

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Review
#1052735 Review #1052735 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Lots of choices
Cons
  • Return policy
Reason of review
Damaged or defective
Loss
$685
Preferred solution
Full refund
4.3
Details
I shopped on here before.. you guys are much better than aliexpress. PLEASE HAVE LENIENCY WITH THE SELLERS! ALIEXPRESS CRACKING DOWN IS HORRIBLE AND IM NOT SHOPPING THERE ANYMORE! I WOULD RATHER GIVE YOU GUYS MY MONEY! KEEP UP THE GOOD WORK AND CONTINUE TO BE LENIENT!...
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1 comment
Dhgate2014
#1333720

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1052734 Review #1052734 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Ease of the website to see products and order
  • Fast cs response
  • All the product diversity
Cons
  • Waiting
Reason of review
Good quality
Tags
  • great deal
4.4
Details
Dhgate - 4 orders, 2 in transit, 2 received, so far so good

Update by user May 29, 2017

There's no problem so far. Some items arrived quick some not so quick but seller was helpful and friendly.

Original review posted by user May 27, 2017

Bought 2 knives and 2 pieces of accessories last month. One knife arrived super quick, quality was also great. Has to be one of the best I have in my collection....
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1 comment
Dhgate2014
#1333719

Hi mushiklone,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1052733 Review #1052733 is a subjective opinion of poster.
Product
Dhgate Knife
Pros
  • Delivery time
Reason of review
Fair pricing
Tags
  • great deal
  • Dhgate Policy
  • in time delivery
  • fast delievery

Dhgate - Seller failed to ship my order

Seller fail and didn't respond to my messages.
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Review
#1052729 Review #1052729 is a subjective opinion of poster.
Reason of review
Order processing issue
3.8
Details
Dhgate - Regular
Dhgate - Regular
Dhgate - Regular
Dhgate - Regular
DH GATES,Of order: 337172269, the seller insults me and offends me with his words, no one has insulted me that way !!!!, ignorant seller, no education, I'm very annoying, I demand that seller apologize, I do not care The dispute, give the payment, so that it takes...
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2 comments
nikkei36
#1344258

thanks

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Review
#1052716 Review #1052716 is a subjective opinion of poster.
Product
Dhgate Profile
Pros
  • Great selection and prices
Cons
  • Seller did not complie with my refund
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • customer service person

Dhgate - Good

3.4
Details
For the most part I've never had an issue with DHgate through out the years that I have used them to purchase products, there are some suppliers / vendors that aren't the greatest though. Just make sure to read through the reviews of the supplier and you can decide if you want to purchase the product from them. Just have to find the right suppliers / vendor. That is pretty much the only issue I have with DHgate are the dishonest suppliers, though I haven't come across one as of lately, that happened years ago. Anyways.. All in all DHgate is a good place to purchase anything and everything.
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1 comment
Dhgate2014
#1333717

Hi kingdomcrown,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1052674 Review #1052674 is a subjective opinion of poster.
Pros
  • Fair pricing
  • Great selection and prices
Reason of review
Good customer service

Dhgate - Not there problem

3.7
Details
ordered a certain item from a company, I even placed in the comments the exact item I wanted. When it was delivered, it was not what I ordered. I told this to store from which I ordered it from, they told NO REFUND and was done with all confrontations. I will not order from that store in the future. all though I did order some shoes from a different company, I needed them for a prior arrangement I had. i am really skeptical of making future purchase from DH Gate. They seem to not control there stores to conduct better customer service. all i wanted was the correct snap back cap to sent and I would have returned the one they sent to my home. in conclusion, I'm skeptical of any future purchases.
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1 comment
Dhgate2014
#1333716

Hi,

We are sorry to hear that you did not receive the item that you ordered. Please send us the order number so that we can check the order details and see how we can assist you in resolving this issue.

We are not tolerating sellers who are not fulfilling the transaction.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1052431 Review #1052431 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Prices and shipping time is great
Cons
  • Will not negociate with customer when they receive wrong product
Reason of review
Return, Exchange or Cancellation Policy
Loss
$8
Preferred solution
Let the company propose a solution
3.4
Details
I ordered 10 spinners about 15 days ago and the seller actually advertised one day shipping but it actually took a week for them just to ship my order. when they finally shipped it they actually asked for an extension and when I said no they shipped the order the next...
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1 comment
Dhgate2014
#1333201

Hi ptingen1977,

We understand the importance in getting a resolution on this issue. We checked this order and it's great to know that you have already filed a dispute.

Please take a picture of the shipping label on the parcel that you received as well as the screenshot of the tracking result showing it was delivered to a different address and upload these in the dispute page as these will support your claim.

The seller is given 5 days to resolve the issue, if the merchant will not provide a resolution within this time frame, please contact us back so that we can assist you further.

We are committed to giving a refund and our refund process should be followed. You are in the right track in getting your refund.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil Customer Service Center DHgate.com

Review
#1052353 Review #1052353 is a subjective opinion of poster.
Service
Delivery Service
Cons
  • Seller bullying me to post fake review
  • Games played with after care they got my money so thats it not
  • Fact a seller
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Deliver product or service ordered

Dhgate - SAFE BUYING

4.8
Details
I have been purchasing from DHgate now for about 3 months and I'm really happy to know that they have my back. Of course there are issues, you're basically doing international trade on your own. Packages may not arrive on time, or may get lost. Unreputable sellers will advertise their stuff as one thing then you get another. It is what it is. The reason why I like DHgate is because they will honor their customer satisfaction guarantee. Their process is simple and all you need is patience. They keep the money in an escrow account until you confirm you received the goods and you're happy with them. If for any reason you don't receive what you buy, or if what you receive is not as described, you can open a dispute and they will arbitrate on your behalf if the seller is unwilling to work things out. Even if you do confirm receipt of the items, you still can open an after sale dispute. The only thing with an after sale dispute is that the seller may have taken the money out of the escrow account and they have no money left to refund you. If you don't confirm goods and submit a dispute, the resolution is very quick and DHgate is very fair. I purchase a lot of pearls and I love the quality I get for the price, but there has been a couple of instances in which I received fake pearls. One quick PDF document with an explanation and pictures of what's described versus what I received is enough to show to DHgate what happened and they are very quick replying and issuing a refund. The refund takes a bit longer, remember these are all overseas transactions, they do take time. But once refund is issued, it comes in. Thank you to DHgate customer service team for doing such an outstanding job of keeping us shoppers safe!
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Review
#1052329 Review #1052329 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Customer service
Reason of review
Reliable warranty
Tags
  • Great Deals
  • Excellent Customer Service