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Top service from DHgate

5.0
Details
I have ordered different products so many times on DHgate and every product I ordered came in perfect condition. Last week I got an other item than I ordered, I got my money back without returning it. The shipping from the most sellers on DHgate is really fast to my country (The Netherlands) so I am really statisfied with the service from DHgate and its sellers. On DHgate you can get really good products with lots of choices witch are made of very good quality materials. I will definately order much more on DHgate in the future, DHgate is a top site for cheap products if you can wait for 2/3 weeks.
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1 comment
Dhgate2014
#1334197

Hi killyan2000!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1053370 Review #1053370 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Everything is good on DHgate
Tags
  • great customer support
  • Great Deals
  • Fine Ordering Process
  • Fairing Price
4.4
Details
Dhgate - A jersey with sponsors
Dhgate - A jersey with sponsors
Hello my friend. I want to talk about an order. When I see to the site a jersey, and I like it and I order it, I don't want changes to the item which i will get. It was a jersey of Penarol Montevideo Football Club from Uruguay. A the photos of this jersey, there were...
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1 comment
Dhgate2014
#1334194

Hi GDSGDGS!

Thank you for your feedback. Please send us your order number. That way, we can check on its details and provide further assistance to your concern.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com​

Review
#1053357 Review #1053357 is a subjective opinion of poster.
Product
Soccer Jersey
Reason of review
Not as described/ advertised
Preferred solution
Price reduction
1.9
Details
They contacted me to say they did not have the product. In the beginning I gave the option to cancel the deal if they could not deliver, but they lied and put false information and cheated The item cost only USD18.06 and I paid USD 44.11 for FedEx delivery. Seller...
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1 comment
Dhgate2014
#1334121

Hi Trigstudio!

We are sorry for the experience you had with your order. Please send us your order number. That way, we can check on its details and provide further assistance to you.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com​

Review
#1053219 Review #1053219 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Ease of ordering
Cons
  • System cheating seller
  • Length of delivery time
  • Seller admiting mistake and refusing partial refund
Reason of review
Poor customer service
Loss
$44
Preferred solution
Price reduction
Tags
  • dishonest
  • chinese sellers
  • slow support
  • slowest delivery
  • Slow Response
  • System Cheat

Dhgate - Excellence!

5.0
Details
Dhgate - Excellence!
Dhgate - Excellence!
I have had nothing but excellent customer service and fast service from my experiences with DHgate. I am a very happy customer. The shipping time was faster than I had expected and the items were exactly what I had hoped for. It was a smooth and easy transaction and experience. I would most certainly be ordering more items from this seller and from other sellers on DHgate. This was my first time to order and I will admit that I was a little unsure of how the experience would unfold since I am in the USA. I am so glad that I placed this order. The experience was better than I had expected. Nothing happened for me to have to contact anyone and for that, I am very thankful.
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1 comment
Dhgate2014
#1333730

Hi poohrona,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1053209 Review #1053209 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Shipping quickness
Reason of review
On time delivery

Dhgate - Great Website with Very Good Customer Service

4.2
Details
The shipping was very fast and I was always in contact with the seller through DH Gate's easy to use communication interface. I was notified when my order reached the local post office too! Upon receiving my order, I found that the shoes were in great condition and were made from high-quality materials that seem that they will last me at least a couple of years without too much wear and tear. I plan on using them for running as well as working out in the gym. I am excited to reorder from DH Gate's sellers as they are some of the best in the world.
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1 comment
Dhgate2014
#1333729

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1053206 Review #1053206 is a subjective opinion of poster.
Product
Ultraboost Shoes
Pros
  • Quality
  • Website
  • Customer service
Reason of review
Good quality
4.8
Details
Dhgate - So far, so good!
My first purchase was a pair of replica Cazal 951 sunglasses. The seller sent the wrong model and didn't respond my inquiries. Dhgate intervened very quickly and refunded all of my money with no hassle. I ordered the same glasses from a seller with a higher rating,...
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1 comment
Dhgate2014
#1333728

Hi YoelK,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1053070 Review #1053070 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Good customer service
Tags
  • Free Shippping
  • Virtual Customer Service
4.5
Details
I purchased a product and it arrived in good shape just over a month later. I was very happy with my order! I purchased a Barcelona Soccer Jersey and it was really good quality. The jersey came very well packaged and overall it was just a really nice shirt. I have...
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1 comment
Dhgate2014
#1333726

Hi Danielator36,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1052989 Review #1052989 is a subjective opinion of poster.
Product
Soccer Jersey
Pros
  • Quality of item received
Reason of review
Good quality
4.3
Details
Dhgate - Good product
Dhgate - Good product
Thank you very much for quick order processing. Merchandise is as described. I'm really impressed with the quality of the product and surely will be ordering more very soon. It is a pity that not all sellers are so honest. From the seller Morrison recently I received a...
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1 comment
Dhgate2014
#1333725

Hi ewelina1979,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1052958 Review #1052958 is a subjective opinion of poster.
Product
Dhgate Morrison Profile
Pros
  • Bardzo
  • Very easy to navigate website great prices
Cons
  • Not in conformity with the description of the goods
Reason of review
seller Morrison
Loss
$20
Preferred solution
Full refund
Tags
  • good shopping

DHGate the most disgusting company ever !

For two years I have been fighting to get my money back, ordered a pair of shoes. What I had received was a pair of smelly shoes two sizes too big (believe me they were really smelly) so I have decided and sent them back asking for a correct size. Never received any pair of money back although I have been fighting for a refund for two years. I will never ever order anything from those thieves. That is the way they make their profit. This is a bunch of Chinese crooks, they truly deserve to be out of business, it it time for them to go and never come back.
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2 comments
Dhgate2014
#1333724

Hi,

Please send us the order number so that we can check the order details and see how we can assist you in resolving this issue. To set proper expectations, if the order has been made 2 years ago, the order status should have been closed by now.

We will then be needing the merchant's confirmation in order for us to process the refund.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Anonymous
#1336603
@Dhgate2014

I ordered that pair of shoes on May 3, 2015, arrived at the end of May 2015. Because the size you had sent me was incorrect (too big) I have returned it to sender a very next day.

The US Postal Service has used the same tracking number LN 898498068CN.

As a proof the seller had received them on July 1, 2015 I have the email from China Postal Service. The name of your dishonest and arrogant seller is yiwuglobal.

View more comments (1)
Review
#1052946 Review #1052946 is a subjective opinion of poster.
Product
Shoes
Cons
  • Bunch of totally dishonest people
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
1.0
Details
Dhgate - Item received not as described. App sucks
The item I purchased was not the item I received and you cannot use the app to contact the vendor. The item was misrepresented and I had no recourse to get my refund or the item I actually purchased! The picture attached was what I expected to receive but it looks...
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1 comment
Dhgate2014
#1333722

Hi,

We understand the importance in getting a resolution on this issue. Please provide the order number so that we can check the order details and see how we can assist you in resolving this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1052910 Review #1052910 is a subjective opinion of poster.
Product
Handbag
Cons
  • Not as advertised
Reason of review
Not as described/ advertised
Loss
$3
Preferred solution
Full refund