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4.3
Details
Dhgate - Very good!
Dhgate - Very good!
Dhgate - Very good!
A Chinese friend told me about this site. Is similar to others, but I here I found more sport jerseys than in the others. I made two orders: one with two retro nba basketball jerseys (Los Angeles Lakers Kobe Bryant and Minnesota Timberwolves Keving Garnett) and one...
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1 comment
Dhgate2014
#1334205

Hi lucaxerofiorini!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1053727 Review #1053727 is a subjective opinion of poster.
Product
Basketball Jersey
Pros
  • Customer service and response
Cons
  • Shipping time
Reason of review
Fair pricing
Tags
  • good shopping
  • Great Pricing

Dhgate - I got my money back quickly and nice sunglasses for free

5.0
Details
The seller (factory_handbag) sent me a wrong color. I ordered a tortoise color and got black. Opening a dispute I got my money back in a few hours. At first they proposed 5$ discount, then half of the money back, but finally they gave me a full refund. I'm satisfied because I got nice sunglasses for free. Good quality, hinge is similar as in the original rb sunglasses, good leather box etc. I would hope that the color of the box could be chosen, now it's always black. Free shipping option, epacket, is very fast. Less than 2 weeks to arrive. I already bought a second pair of sunglasses from the same vendor. Very good glasses too.
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1 comment
Dhgate2014
#1334204

Hi doubleball!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1053722 Review #1053722 is a subjective opinion of poster.
Product
Sunglasses
Cons
  • Products could have more photos from different angles
Reason of review
Good customer service

Dhgate - Good experience

Hello, not long ago, I encountered a problem on a purchase I made on DHGATE. Indeed, after asking a seller to confirm the presence of certain items on a football shirt and after receiving a confirmation of this presence from the seller, I have placed an order. Upon receipt of the order, I realized that these items were absent contrary to what the seller had told me. Moreover, the flocking chosen during my order was really very badly done. As a result, I opened a dispute by asking for the reimbursement of the football equipment. I received a negative response from the seller who offered me a $ 2 compensation. I rejected this proposal and requested mediation from DHGATE's customer service department. DHGATE Customer Service reviewed the items I had provided and agreed with me. Since I have ordered on DHGATE, I have rarely encountered any problems with the purchases made, but when this has been the case every time, the customer service has taken charge of things and has always performed its work correctly. It is for this reason that I continue to order on DHGATE with confidence and that I speak of this site to many friends. Good continuation to DHGATE
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1 comment
Dhgate2014
#1334203

Hi there!

Thank you for your feedback. We appreciate it greatly.

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1053687 Review #1053687 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Good customer service

Dhgate is the best wholesale site

5.0
Details
Dhgate is the best wholesale site
I bought an Adidas nmd the seller communication was great and the seller shipped the product super fast and the delivery took less than 20 days and it was completely frew amazing experience coming back for sure lovely customer service
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Review
#1053677 Review #1053677 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
On time delivery

Dhgate in Turkey, North Carolina - experience was excellent

5.0
Details
Dhgate -  experience was excellent
Dhgate -  experience was excellent
I really liked the product and seller and vintage recommend all very good and very attentive and great dhgate atentendentes also congratulations very good keep it up I just wanted to give a sujestao to you who put epacket freight for my country Brazil as great will shop for sure I enjoyed buying on this site don't know him before I want to buy more products you make promotion always like to promotion many people in my parents buy products you are cheaper than in our country we need good prices here, and expensive the price of you guys are better than here I'm going to do more orders with time because I enjoyed shopping with you
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1 comment
Dhgate2014
#1334202

Hi ednaldo!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1053585 Review #1053585 is a subjective opinion of poster.
Product
Shirt
Pros
  • Yes veri hard
Reason of review
Good customer service
5.0
Details
Dhgate is a website where it is safe to buy products that are fairly priced and of excellent quality. Ive been a customer for a couple of years now and that website was where i purchased my first pair of yeezys. I love the shoes and they were perfect. Then that led on...
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1 comment
Dhgate2014
#1334201

Hi askapyak1!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1053576 Review #1053576 is a subjective opinion of poster.
Product
Watch
Pros
  • Delivery
Reason of review
Good quality
Tags
  • Dhgate Buyer Protection
  • Buy With Confidence

Dhgate - A regular buyer

I am now a regular buyer at the website. And I am again very satisfied with my purchase. I have bought a tracksuit again, and the communication with the seller was great, always on time. The tracksuit came in like 2 weeks. Which is now a standard shipping waiting time for me when I buy from website. Quality of the tracksuit is as always great, I do not have any complaints about that. And I am still waiting for three more tracksuits, and I will be buying some more from that awesome website. If somebody is reading this, and wants to buy football tracksuits from the website, I say go for it, you can not make a mistake.
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1 comment
Dhgate2014
#1334199

Hi jopajuve!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1053538 Review #1053538 is a subjective opinion of poster.
Product
Tracksuit
Reason of review
Good quality
Tags
  • Fairing Price

Top service from DHgate

5.0
Details
I have ordered different products so many times on DHgate and every product I ordered came in perfect condition. Last week I got an other item than I ordered, I got my money back without returning it. The shipping from the most sellers on DHgate is really fast to my country (The Netherlands) so I am really statisfied with the service from DHgate and its sellers. On DHgate you can get really good products with lots of choices witch are made of very good quality materials. I will definately order much more on DHgate in the future, DHgate is a top site for cheap products if you can wait for 2/3 weeks.
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1 comment
Dhgate2014
#1334197

Hi killyan2000!

We are glad that you received your orders on time and as described.

Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.

Regards,

Samantha

Customer Service Center DHgate.com

Review
#1053370 Review #1053370 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Everything is good on DHgate
Tags
  • great customer support
  • Great Deals
  • Fine Ordering Process
  • Fairing Price
4.4
Details
Dhgate - A jersey with sponsors
Dhgate - A jersey with sponsors
Hello my friend. I want to talk about an order. When I see to the site a jersey, and I like it and I order it, I don't want changes to the item which i will get. It was a jersey of Penarol Montevideo Football Club from Uruguay. A the photos of this jersey, there were...
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1 comment
Dhgate2014
#1334194

Hi GDSGDGS!

Thank you for your feedback. Please send us your order number. That way, we can check on its details and provide further assistance to your concern.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com​

Review
#1053357 Review #1053357 is a subjective opinion of poster.
Product
Soccer Jersey
Reason of review
Not as described/ advertised
Preferred solution
Price reduction
1.9
Details
They contacted me to say they did not have the product. In the beginning I gave the option to cancel the deal if they could not deliver, but they lied and put false information and cheated The item cost only USD18.06 and I paid USD 44.11 for FedEx delivery. Seller...
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1 comment
Dhgate2014
#1334121

Hi Trigstudio!

We are sorry for the experience you had with your order. Please send us your order number. That way, we can check on its details and provide further assistance to you.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com​

Review
#1053219 Review #1053219 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Ease of ordering
Cons
  • Seller admiting mistake and refusing partial refund
  • System cheating seller
  • Being sent wrong order after giving seller option to cancel
Reason of review
Poor customer service
Loss
$44
Preferred solution
Price reduction
Tags
  • dishonest
  • chinese sellers
  • slow support
  • slowest delivery
  • Slow Response
  • System Cheat