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2.3
Details
Dhgate - Seller send me a Fake product
seller send me a FAKE Hard Disk. Cant read folders, videos or images. You try to copy achievements and you read: error to read. You try to copy some little achievement like a song and you read: 2 weeks remainig. This is not normal. And some time blocked my PC and TV....
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1 comment
Dhgate2014
#1335396

Hi,

We are sorry to hear about your experience. Please provide the order number so that we can check the order details and see how we can assist you in getting a resolution.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1054409 Review #1054409 is a subjective opinion of poster.
Product
Hard Drive
Reason of review
Damaged or defective
Loss
$39
Preferred solution
Full refund

Dhgate - Great experience, worth the wait

4.5
Details
I had great experience ordering off of DHGate. It takes a little while to ship from China, but the quality and price was top notch. Due to the success of my first order I have since placed several more orders. I had a question about another item that my seller had listed and they responded to my message within 10 minutes. i was really shocked and did not expect a response for a couple days due to the time difference and just by the nature of internet messaging. i have received several messages from the admins at DHGate checking to see if everything went smoothly with my order and seeing if I had any other needs. I was super surprised/impressed at the professional manner in which everyone presented themselves. Will definitely be buying more. Plus free shipping!
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1 comment
Dhgate2014
#1335395

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1054381 Review #1054381 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Professionalism
Cons
  • Shipping times
Reason of review
Good quality
Resolved
4.6
Details
I ordered a casual summer shorts color navy blue and size medium on april 04 and wait for almost 2 months to get my shorts delivered. Once a got them i tried them on and shorts where too small for medium size. Color and quality are very good but size is for small...
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2 comments
Bikinifun
#1669414

Most of these sellers take forever and a day to ship anything. I guessing they have nothing to sell and go shopping at the Chinese Knock-Off Market after they make a sale.

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Review
#1054353 Review #1054353 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Products and prices
Cons
  • Search process
Reason of review
Problem with delivery
Loss
$10
Preferred solution
I want my $5 coupon to buy other things

Dhgate - Really good quality but too small

4.2
Details
Dhgate - Really good quality but too small
bought a size 11 slides, nothing's wrong with the quality but it's just extremely thin, it's like made for someone with long and flat feet. Been trying to get it replaced only to find out that the sellers don't really have factories they just retail it, kind of upset but a loss is a loss. And the customer service agents try to help but the whole run around is frustrating. i guess you should put a size chat for feet thickness as well in the future to change these problems. And there is some china festival going on an i guess the seller is more busy partying than replying to my messages.
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1 comment
Dhgate2014
#1335393

Hi,

Thank you for your feedback. Please send us the order number pertaining to this issue so that we can check the order details and see how we can assist you in getting a resolution.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1054279 Review #1054279 is a subjective opinion of poster.
Product
Slippers
Pros
  • Wide variety of products
Cons
  • That sellers lie about having factories
Reason of review
Not as described/ advertised
Loss
$26
Preferred solution
at least the seller could have tried to source a slipper with a footpart for someone with wide feet

Dhgate - Very Bad

2.0
Details
Dhgate - Very Bad
The first product I bought was fully damaged. And the seller haven't given me refund yet. If the first thing is this much *** and the seller is this much rude. Then I can't imagine what will happen if I continue shopping in this place. So obviously I will not suggest dhgate.com to anyone else. I would like to suggest that you verify your sellers well take these *** sellers out of your website. The seller said to me that I gave him bad review so why should he give me refund. Obviously I will give bad review for bad product and the seller should give me refund for his bad product.
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1 comment
Dhgate2014
#1335392

Hi inansultan,

We are sorry to hear that you received damaged items. Please send us the order number pertaining to this issue so that we can check the order details and see how we can assist you in getting a resolution.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1054234 Review #1054234 is a subjective opinion of poster.
Product
Laser Pointer
Reason of review
Poor customer service
Loss
$5
Preferred solution
Full refund
3.3
Details
Ürünü almadan satıcıya sordum ürün orjinal mi diye evet %100 orjinal dedi. sonra satın aldım. fakat Aldığım ürün sahte ve arızalı çıktı. Mobil uygulama üzerinden anlaşmazlık açmak istedim fakat ürüne yanlışlıkla onay verdim. itiraz için dhgate mesaj göndermek istedim...
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1 comment
Dhgate2014
#1335390

Hi jeofserdar,

We are sorry to hear about your experience. Please provide the order number so that we can check the order details and see how we can assist you in getting a resolution.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#1054226 Review #1054226 is a subjective opinion of poster.
Product
Eleaf Vape Kit
Reason of review
Damaged or defective
Loss
$30
Preferred solution
Full refund
Tags
  • dishonest

Dhgate - American Football Shirt.

Hi, I'm just here to say that I'm very happy with the Dallas Cowboys jersey I bought from the fabric, the design, the symbols (especially the NLF symbol) that demonstrate a perfection of detail that is simply fantastic, color to perfection Manufacturing. There is not simply a flaw that I have seen, of course I have no officer to compare, and with this performance of this manufacturer I will not have to buy any officer. I just loved it. Inclined I am already seeing others to have my wife come and for me she is a fan of the Antlanta Falcons and I would also like to have a favorite team jersey. The only thing to point out is that it takes a long time to arrive, but of course it's not a problem of yours. Thank you very much for the service of excellence and for the quality of your products. Greetings from Portugal.Helio.
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1 comment
Dhgate2014
#1335389

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1054215 Review #1054215 is a subjective opinion of poster.
Product
Football Jersey
Reason of review
Good quality

Dhgate in Monterrey, Nuevo Leon - First experience

5.0
Details
I'm from Mexico and I was very worried that my purchase got lost when came here and loose my money, but everything ended very well and I'm selling the spinners I ordered right now. Also, it was very easy for me to identify the best sellers and to verify if the package would come to my house, or to check if it had free shipping, since not every seller has free shipping service. About the customer support and the ways I solved my questions, I just needed to google them or read the messages DHGate sent me about my purchase to verify everything was okay. I will definitely buy again on this site.
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1 comment
Dhgate2014
#1335388

Hi,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1054183 Review #1054183 is a subjective opinion of poster.
Product
Gyro Focus Anti Stress Toy
Reason of review
Fair pricing
From DHgate I have purchased items several times so far, but the pictures of products are often different from the actual products. Since quality and so on are unknown until purchase, there is no choice but to judge by photograph. The order number 338720924 of this...
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1 comment
Dhgate2014
#1335387

Hi,

We are sorry to hear about your experience. We checked this order and you have already confirmed the delivery of the goods. You may request for a refund from the seller, please contact the seller by logging into your DHgate account and visit this page: http://dg.dhgate.com/buyerordmng/orderList/list.do?params.linkType=106 Once done, you may click the "message seller" button on top of the order details. Our sellers are willing to cooperate as long as there is proper communication.

Please ask the seller to leave you a message stating "I agree to give you a refund of *** Once the seller sends you this message, please contact us back so that we can assist you further.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil Customer Service Center DHgate.com

Review
#1054176 Review #1054176 is a subjective opinion of poster.
Product
Belt
Reason of review
Not as described/ advertised

DHGate - Second order, so far so good

3.8
Details

Update by user May 31, 2017

No resolution required. Very pleased so far.

Original review posted by user May 30, 2017

I placed my second order on DHGate after my first experience went well. This time I purchased a few more items. I bought several more baseball jerseys. They came in about 2 weeks, which is very good. There was an issue with the size of one of them, but the seller offered to send me a free replacement with my next order. Great value. Given the quality of the items received, the price makes it definitely worth the wait considering this is coming from China. The same jersey would have cost well over 100$ in stores here in North America. I continue to like this alternative, as the quality continues to be very good.
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1 comment
Dhgate2014
#1335386

Hi italcanguy,

Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.

Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/  

Regards,

Sil

Customer Service Center DHgate.com

Review
#1054135 Review #1054135 is a subjective opinion of poster.
Product
Baseball Jersey
Cons
  • Communication some language issues
Reason of review
Good quality