DHgate
Reviews and Complaints
Never got respond back
User's recommendation: I I would not recommend this company
I need to place a custom order I need someone to call me
User's recommendation: Not to order they have horrible customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund not paid
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Just being ignored now even after emails to mediation and refund request to seller
- Poor service poor cons
Preferred solution: Full refund
User's recommendation: AVOID LIKE THE PLAGUE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Utica, NebraskaLocalización de una orden
Le escrito al vendedor varias veces por varias ordenes hecha el 3 de octubre 2021 y no me responde y mis mensajes estan como no leido ,trato de localizar mis ordenes y me dice el buscador que mis ordenes estan extraviadas se q no se ha vencido el plazo ,pero necesito saber el estado de mis ordenes. Que son los #337227****,53,54,56 y #337201**** y 34
- Ofertas y precios aceptable
- Amplia variedad de productos
Preferred solution: Deliver product or service ordered
My Bank Account shows that the money has been taking out of my Account for the shoes i ordered from you guys
Have not received my shoes and it says that i don't have a order in but the money has been taking out of my Bank Account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Częstochowa, SilesiaNo communication
User's recommendation: do not order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing order
Have not received products yet. It has been 3 weeks.
I have verified funds receipt from credit card payments. Yet no contact From company on shipping.
Or any tracking.
This company published the wrong phone number and email for customer service.
This company sends customers on a wild goose chase via the web regarding customer service. The fact is.there is not any customer service.
- Are thieves they took my money and never sent the product
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy from this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder hasn’t been sent
- Great prices
- Communication some language issues
Preferred solution: Deliver product or service ordered
User's recommendation: Yes if they send my items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dracut, MassachusettsAccount problems
My complaint is about their customer service. They are very unfair.
Any time you receive something that is bad you do not get your money back. No matter what no return. Also I spend quite a bit of money every. Like $20000 a year.
My loyalty points Are not right. I reported this to customer service. They said they would fix it. They did not.
I've spoken to them several times with screenshots. Is Daryl Michael and Cyrus. Every time I talk to them my points go lower.. I believe they are tampering with my account one person or more.
It doesn't make sense I make purchases every week does every week leave great reviews. It doesn't make sense I make purchases every week leave great reviews And when I contact them My loyalty points go down by hundreds. When that's why I was calling them in the 1st place.
On their end it shows I have 11794 points. On my end it shows I have 7094 points.
- Ease of ordering
- Didnt received my package on time
- Bad on refund
- Shipping time
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Halifax, Nova ScotiaDidn’t receive product
User's recommendation: Proceed with caution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRipped off
Beware of any seller that says he changed the tracking number how that's possible I have no idea but it's a scam
- It was a mistake
- No item delivered
Preferred solution: Full refund
User's recommendation: Do you not waste your time
Refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisNever received my order
User's recommendation: I like this website they have a lot of nice things I personally buy a lot of shoes and-clothing’s. So I recommended to anyone browsing today check out the website. Even though I’m having issues containing to my jacket I still like the website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Senoia, GeorgiaOrder
Preferred solution: Let the company propose a solution
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Hello! Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://***/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs