order seller service money customer customer service refund sellers site items

Did NOT receive package | Dhgate review from South Plainfield, New Jersey

Did NOT receive package - Dhgate review
Did NOT receive package - Dhgate review
There is no customer service to help! It’s a 50/50 chance you receive merchandise and if you don’t! YOURE NOT GETTING A REFUND!!
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1 comment
Nadya
#1780020

We checked order 3152435890 was already canceled and refunded. Usually, your refund will be completed by your bank within 3-7 working days.

Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD/APPLE PAY/ DISCOVER) to check the record.

Review
#1712346 Review #1712346 is a subjective opinion of poster.
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No, because The company does not resolve my issue. | Dhgate review from Hacienda Heights, California

1.0
Details
No, because The company does not resolve my issue. - Dhgate review
No, because The company does not resolve my issue. - Dhgate review
block my payment credit card. It was seller mistake but they blocked me to purchase. Seller was delivery to mexico but DHgate does not take care this matter. See attachment photo.
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1 comment
Nadya
#1780021

It seems that our Safety Center made some limitations on your account, so there's no option to pay for the order using a credit card. Please send the following to safetycenter@dhgate.com and use an order number as the subject: 1.

Photos of the credit card you used to pay. Please only show the first 6 and last 4 digits of the card and cover the CVV code.

2. Valid ID

Review
#1712089 Review #1712089 is a subjective opinion of poster.
Service
Dhgate Customer Care

I ordered a pair of shoes and 3 weeks later they finallly tell me they dont have them in my size | Dhgate review from Topsham, Maine

1.0
Details
They charged me then tell me about a month later that size is out of stock.every other item i decided to take my regular orders place is out of stock they said.but wont message me after i asked for a refund
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1 comment
Nadya
#1779594

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1711737 Review #1711737 is a subjective opinion of poster.
Service
Dhgate Shipping Service

Resolved: Checking about my order | Dhgate review

3.0
Details

Update by user Nov 19, 2019

Please call me

Original review posted by user Nov 19, 2019

I don’t know When my order is going to be delivered
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1 comment
Nadya
#1779593

Hi TheseCuttlefish, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Resolved
Review
#1711413 Review #1711413 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Especial details
  • Especially details
Cons
  • Not enough information
Reason of review
More information
Loss
$37
Preferred solution
Deliver product or service ordered
Tags
  • Plus Size

Lost jersey | Dhgate review from Salt Lake City, Utah

2.6
Details
I ordered two jerseys two weeks ago and they are still not here
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1 comment
Nadya
#1779592

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1711188 Review #1711188 is a subjective opinion of poster.
Service
Dhgate Shipping Service

NEVER use them | Dhgate review

Charged me 6 times the same item. And don't answer my messages. Fake phone number.
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1 comment
Nadya
#1779590

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1711053 Review #1711053 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Cons
  • Crappy product
  • False advertisements
Reason of review
Problems with payment
Tags
  • Fake Coupon
  • Chinese Wholesale
1.8
Details
Avoid them - Dhgate review
I ordered a product from one of there sellers and it was defective. Contacted the seller everyday for over a week with no response. No i see that the seller has closed the site and so i have no way to contact them. Customer service for Dhgate itself is a joke. They...
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1 comment
Nadya
#1778953

Hi RespectfulZebra, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1709239 Review #1709239 is a subjective opinion of poster.
Pros
  • Large selection of items
Cons
  • Customer service is automated and dosent understand you
  • You get junk then seller closses there site
  • Being scammed by seller
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund
Tags
  • dishonest
  • Dhgte Worst Website Ever

I need to know you already been sending my order I ordered a ring | Dhgate review

I order a blue sapphire ring and I haven’t getting information about the other can you let me know when I am going to get it can contact me at+19252789099.
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1 comment
Nadya
#1777883

Hi InexperiencedHerculesBeetle150, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1708933 Review #1708933 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Very easy to navigate website great prices
  • Good selection
  • Dh gate good website
Cons
  • No back from dhgate
Reason of review
Order processing issue
Tags
  • Good Seller

Have Not yet received my order. | Dhgate review

Refund me money back please
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1 comment
Nadya
#1777383

Hi OccasionalPiranha711, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1707990 Review #1707990 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction

I purchase a woman champion sweatsuit and its to small i need refund or exchange | Dhgate review

1.0
Details
Can I get refund from my order it is to small
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1 comment
Nadya
#1777382

Hi TalkativeTiffany784, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1707736 Review #1707736 is a subjective opinion of poster.