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the next day after I ordered from DHgate, somebody bought tickets from a ticket company in the Netherlands using my information for almost $500 over 5 days. Will not be trusting this site ever again. aa a {{Redacted}}
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Dhgate2014
Dhgate2014

Hi,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If y...

#1147885
Reply to reviews
I purchased a computer from htpc via DHGate.The item was lost by the shipper, DHL. The order is 333945048. It took me weeks to convince htpc that the shipment was lost. The shipper they use obviously doesn't know how to pick up the phone and call DHL to verify the lost...
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dave_90
dave_90

There were no disputes opened because the item was lost in shipment after a repair. Your time limit expired before the repair took place.

Dhgate2014
Dhgate2014

Hi dave_90,We checked your order and this was already closed since April. There were no disputes opened for your complaint as well. We would like to set a proper expectation t...

1.0
#1147318
Reply to reviews
Dhgate - Great products, great prices and great service!
I've made many purchases through dhgate, and my overall experience has been great! A recent purchase I made, Order NO:340897208 , was for a customized baseball jersey. There was a sizing issue regarding the received product. I contacted the seller, who was quick to...
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4.4
I liked
  • Good communication from seller
  • Custome service
#1146573
Reply to reviews

Dhgate - Order was cancelled even though they took my money

Dhgate
#1150379
Put an order through 1st December 2017 they took my money but cancelled the order am currently in an on line live chat queue -again -have wasted many hours trying to get my money back even with all my proof of receipts through the bank
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Dhgate - Ripped off beanie.
1/1

Dhgate - Ripped off beanie.

Dhgate
#1150028
3.6
Details
Ordered a beanie. Seller Saïd you didnt pay yet. Tracking detail doesnt work After 3 days Eitherway i want my money back Or my beanie Order: 344796962 It clearly says paid.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website

Dhgate - Stole my Money

Dhgate
#1149163
I ordered something and they took my money, then they cancelled my order and never refunded me back
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Dhgate - No item was delivered

Dhgate
#1148952
1.6
Details
I've contacted the shipper and Dhgate for the product refund and I get no results.This has been a nightmare business transaction.Customer service doesn't exist and the seller gives me false links to get a refund
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Website
Dhgate - Sells counterfeit product!
Dhgate - Sells counterfeit product!
Dhgate - Sells counterfeit product!
I made a purchase on Oct. 21 for Fingerlings. The description had gave a description of Fingerlings and referred to the item as Fingerlings. When I received my order on Nov. 8. they were not Fingerlings. They were Happy Monkey's which was no where in the description....
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Anonymous
Valbin

I got ripped off bigtime with DH Gate. I never received the backpacks I ordered for my daughter. I wrote the seller about the situation, and he said give me one more chance I'...

Anonymous
Laura

This company sucks. STAY AWAY. they lie and cheat and steal money. They tell you they are refunding money, etc. etc. but never do. They sent horrible product and even afte...

1.9
Product
I didn't like
  • Dhgate supporting selling and lying about counterfeit products
#1138986
Reply to reviews
you cannot trust DHgate as they have terrible customer service in the case of a problem. They make it very difficult for you to return products even when the seller is clearly at fault. They are extremely seller focused and unable to assess a transaction/situation on...
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Dhgate2014
Dhgate2014

Hello,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. I...

1.0
I didn't like
  • Scam
#1138328
Reply to reviews
As seen in this picture https://imgur.com/Sat0eOt They run a Black Friday ads stating that you will receive $19 if you spend $99. However after payments, the coupon received requires you to buy $200 to activate it! This is deceiving as they did not state this anywhere...
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Dhgate2014
Dhgate2014

Hello,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. I...

#1137695
Reply to reviews
I made two orders: 1st order PO 264754444 and 2nd order PO 342343639. Seller sent the wrong product on PO 264754444. The dispute was submitted to arbitration and I received a full refund. After I received the wrong product on my first order, I cancelled my second order...
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Dhgate2014
Dhgate2014

Hi vuman888,We checked your order and you have already opened a dispute and at the moment, there are no agreements reached from the proposal you have submitted.If the problem...

1.0
I didn't like
  • Not shipped and lie about payment not received
  • Not delivered and lie by marking items as shipped
#1136820
Reply to reviews
I discovered a fraudulent order via my paypal account for this DHGATE(never heard of them) and certainly didnt order anything. paypal made things right by reversing the charge...even though the funds were taken from my checking account and took days to get back. had to...
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Anonymous
SMF

Okay so after stating that you never placed an order, let alone heard of Dhgate you now have someone claiming to be a representative of Dhgate requesting information....... No...

Dhgate2014
Dhgate2014

Hello,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. I...

#1135344
Reply to reviews
Apparently days passed by and my order didn't arrive yet. I am getting closer to my trip, and need my order to get here, because I have to still activate. Very frustrating first impression of DHgate. I'm emailing them, and none respond my emails. The seller name is...
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Dhgate2014
Dhgate2014

"Hello,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. ...

#1134464
Reply to reviews
I purchased a computer from htpc via DHGate. The item was lost by the shipper, DHL. It took me weeks to convince htpc that the shipment was lost. The shipper they use obviously doesn't know how to pick up the phone and call DHL to verify the lost shipment. Well, I...
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dave_90
dave_90

DHGate asked me for my order number but has done absolutely nothing to resolve this problem. They are supporting a seller, htpc, that is ripping off their customers.

Anonymous
Anonymous

The order is 333945048.The computer was shipped, received, and it didn't work. It was returned for repair.When it was shipped to me after repair, the shipment was lost. Your...

2.5
#1134457
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