DHgate
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
DHgate Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DHgate has 2.6 star rating based on 3959 customer reviews. Consumers are mostly neutral.
6% of users would likely recommend DHgate to a friend or colleague.
- Rating Distribution
Pros: Customer service, Price, Cheap.
Cons: Customer service, Poor customer service, Bad service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DHgate has 2.6 star rating based on 3959 customer reviews. Consumers are mostly neutral.
6% of users would likely recommend DHgate to a friend or colleague.
- Rating Distribution
Pros: Customer service, Price, Cheap.
Cons: Customer service, Poor customer service, Bad service.35% of users think that DHgate should improve its Customer Service.
53% of users say that they won't use DHgate in the future for similar services or products.Recent recommendations regarding this business are as follows: "Be careful I ordered my hoodie 2 months ago and still don’t have it", "I have never ordered from this company", "I placed an order over a month ago and never received my order. I contacted the seller many times for a tracking # and they never replied. I tried to contact Dghate directly via chat to file a dispute and the customer service agent wanted me to pay $1 to help me. SCAM! Contacting my credit card company directly and reporting as FRAUD!", "I spent 2,000$ with dhgate and was blocked from contacting sellers, so they can send me whatever they want and I can't contest it. Furthermore the customer service AI acts as if he doesn't understand the problem and offered no help", "N/".
Most users ask DHgate for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top DHgate Reviews
"Not Order Confirmation"
Dear Ladies and Gentlemen, I made a bank transfer today from 119,11 on 08.03.2024 see the annex. I have not received a confirmation either in the app or via...
"Never received my order"
I placed an order on 2/8/24 and never received it. I contacted the seller many times for a tracking # and no reply. I contacted Dghate customer service via...
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Verified Reviewer |
Plano, Texas
No answer wrong phone number
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
- Cheaper things
- Risking not receiving what you expected
Preferred solution: Full refund
User's recommendation: Just buy the authentic robe to save all the headache!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need a refund
Preferred solution: Full refund
User's recommendation: Make a very easy possible way to contact a live agent through chat or call
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trust pilot review response
Hi there I am responding to a dhgate trust pilot review I left my name is Georgia
A representative for your company told me to reach out her name is Nena.
My dhgate profile is
georginalilley91@***.com
And the order I am having issues with is
Order #314******** sandals
Order #314******** hat
Both have been marked with the wrong postal address it doesn't have a door number even though on my profile my full address is there , the third item in my order for delivered fine so I can't see how these haven't. I tried to request a refund for the shoes before they were even shipped out due to them taken so long.
The tracking for the shoes says unknown which looking at trust pilot looks like another complete scam from a co pant called 17work.
And for the hat it clearly states that it was undelivered due to incorrect they put on it via posting - they are trying to claim it has been delivered to me and are refusing a refund.
My profile georginalilley91@***.com
All orders have been removed so when I click on the link via email it says no orders. I can't express my sheer disappointment having only just looked at reviews and seeing so many people experience the same thing this company should be shut down.
Preferred solution: Full refund
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Verified Reviewer
Resolved: Package hasn’t came in months
- Affordable
- Is not professional or advance like amazon
- Shein
- Etc
Preferred solution: Deliver product or service ordered
User's recommendation: Keep in mind that this app is not professional and has many bad qualities
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can’t get a refund or the merchandise
Preferred solution: Full refund
User's recommendation: Please do not order from Abdul’s from dhgates
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Orders
- Good pros
User's recommendation: I'll
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Great shoes from some sellers but need to do better with dealing with other buyers purchases and refunds
- Great company
- Bad communications
- Bad customer care
Preferred solution: Full refund
User's recommendation: Takes too long and some sellers don’t send you your purchases
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Delivery
- Idk
- Yall dnt txt bck fast
Preferred solution: Deliver product or service ordered
User's recommendation: Tell me when my package will arrive
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Status of my appeal regarding order # 312********
- There are some good and honest sellers on this site
- Need to speak to real people
- Lack of response and support when buyers have issues such as mine
Preferred solution: Full refund
User's recommendation: Buyer be aware!!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can not locate order
- Whole sale
- At this point unreliable
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Package/item not recieved
- Prices are affordable
- Shipping takes longer
Preferred solution: Full refund
User's recommendation: If make a mistake with your address dont expect to receive your package accordingly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Munich, Bavaria
Not Order Confirmation
Auctions and Marketplaces Expert Talks
How to Shop Online Safely | Online Shopping Tips
How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.
Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.
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Verified Reviewer
I’m having trouble finding my confirmation number to track my order
- Nice things
- Delivery is terrible
Preferred solution: Deliver product or service ordered
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Verified Reviewer
Resolved: I can’t get my issue resolved
Company fixed the issue and I have been provided with apology. Answered every email and was very quick to respond. Great customer service.
- Price
Preferred solution: Deliver product or service ordered
User's recommendation: Customer service is hard to talk too
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order 310******** refund
Preferred solution: Full refund
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