Submit ›
3.0 Based on 626 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Customer service 16
    • Product diversity 13
    • Good price 10
  • Customers don't like
    • Customer service 29
    • Being lied to 23
    • False tracking number 18

I have been on Dhgate for around 2 year and never had bad customer care, they are always helpful if things go wrong which they do sometimes. The only down side is some sellers. If you are thinking of ordering you would be better off emailing the seller first as i have found that if you want a certain colour of item they don't always send it to you if you just leave a message when making payment. So send an email first to check they have what... Read more

Was this review helpful? 0 0

I USED DH GATE SITE FOR MY SMALL BUSINESS, SHIPPING IS SUPER FAST AND QUALITY OF THE PRODUCT IS SO GOOD. I LOVE TO DO BUSINESS AGAIN AND AGAIN WITH DH GATE. I ORDER SOME CELL PHONE CABLE ON SUNDAY. BUT I GOT THE PRODUCT AT THURSDAY AFTERNOON JUST THINK ABOUT THE SHIPPING ITS SUPER FAST. SO I TELL TO NEW PEOPLE PLEASE USE THIS SITE FOR YOUR SMALL SCALE BUSINESS. AT THE SAME TIME BEFORE BUY PLEASE ALWAYS ASK A SELLER QUESTION IF YOU HAVE ANY DOUBT... Read more

Was this review helpful? 0 0

Im happy.Really nice shoes, good quality, good price, anda the size is right. I would like buy more items in this shop, good comunication . I am pleasantly surprised. The fabric of the product is good, the details are complete. Also very comfortable sneakers. The only problem is that the seller does not have for sale more slippers of this model, I would like to buy more shoes. For this price it is difficult to improve the purchase. If the... Read more

Was this review helpful? 0 0

I came across the jersey I was looking for online and I was able to assure that the product was legit. I talked with the seller and I got enough information and proof that it was a good product. I ordered it. This jersey I bought arrived earlier than expected. That's good except that I wasn't home until four days later and my bro could easily have taken it. Also since shipping was free it saved me a lot of money on that expense. One problem I... Read more

Was this review helpful? 0 0

In mid 2016 placed an order for over $350 from a so called 'reputable seller' (all reputable seller advice from dhgate was followed) and I was sent a box of utter trash. Broken, dirty, smudged and badly made fake products. The worst possible outcome. I got onto dhgate customer service who refused to understand me. Each time telling me it would be sorted and wait for a private message, a private message that never came. No less than 20 times, or... Read more

Was this review helpful? 0 0

i am very very satisfied with the seller's services, product and the assistance, thus DHGATE'S customer representative.they reply asap when i have a question and they are very very helpful specially in assisting me and what i am looking and wanted to order, they are also very generous in giving free coupons for evryone, and have promotionals evry now and then, the whole year round. I have a great time in browsing and ordering at DHGATE for the... Read more

Was this review helpful? 0 0

I had a great shopping experience on this site with this seller, product came fast, but the mails lost the package but after a period the product was found and sent to me, great great quality product, surely I will buy again, thank you very much to dhgate By experience. I had a great shopping experience on this site with this seller, product came fast, but the mails lost the package but after a period the product was found and sent to me, great... Read more

Was this review helpful? 0 0

All of the items I ordered came on time and as described.I'm satisfied with the service and will continue to use the site to order the goods I want. The shipping time is good. Customer support is on point and any time I have questions they are answered quickly and succinctly. There are also a lot of coupons to use which helps reduce prices from the already low price point which i am very happy about. I'm happy with the prices from DHGate and the... Read more

Was this review helpful? 0 0

Had a couple of disputes re sellers on DHGate... perhaps these two vs over 200 transactions so a reliable service. DHGate always stood behind me in the claim process and banned one seller for not abiding by their terms and on the second one the seller made good on their commitment. Customer service is prompt and although it is hosted in China their ability to explain in plain english is outstanding! #1 benchmark for customer service! They are... Read more

Was this review helpful? 1 0

I have received my first order and have others on the way! Transactions are easy. Choices are numerous from a variety of manufacturers. Products are high quality. I have bought sports items, electronics and clothing, very happy, no issues. My experience with vendors has been smooth and problem free so far! Will be shopping here a lot!!! I have recommended to friends for their shopping needs as well. If you can't find what you want or need....you... Read more

Was this review helpful? 0 0

Had an experience with Dhgate?

Did not find what you were looking for?
× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Dhgate. However, many companies do monitor reviews on our site.

 
×
You are reading about Dhgate.
Filing a new complaint about
×