DhGate Complaints and Reviews

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DhGate
Main address: 6F Dimeng Commercial Building No.3-2 100191 Beijing China
86-10-82257676, 86-10-82025922, service@dhgate.com
  • 51+3 mobile complaints
  • $18.3K claimed losses
  • $339 average
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  • Jul 20
  • Weddings
  • Never Received Merchandise
  • 1

I order chairs sashes on 6/16/2014 for my September 7th wedding, with an expectant date of arrival within 7-14 business days. As of 7/20/2014 still have not received my items, but the funds were withdrawn from my account of 6/16/2014. Never received a tracking number and when i tried to log into DHGate I was told that my account doesn't exist. Emailed customer service to find out why they... Read more

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Order some shoe size 8.5 with/ size 39 but I receive size 40 with is size 9 in the shoe kept trying to order give me trouble get on line to just chat with someone about the trouble

I ordered an Item . First problem invalid tracking number so I demanded a new one the . she then promises that they sent but still no tracking number . So I keep asking. She started apologizing "so sorry we sent wrong one we send you another one" ... LIAR . So I just canceled my order and demanded a full refund. Crossed fingers she *kathy05777 gave me a wrong order number and tracking number .

  • Jun 19
  • Footwear and Clothing
  • San Jose, California
  • Bridesmaids Dress
  • 4

Scam Scam Scam. Ordered a dress as a bridesmaids dress. The dress came, entirely too small, didn't look like the picture, poor quality. and of course. They are basically giving me the run-around and refusing to give me my money back. They asked me to take pictures, I did. Tons of them. Still nothing. I have talked to every representative at the *** place. and They all say the same thing. Then I... Read more

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  • Jun 12
  • Laptops and Tablets
  • Dubai, Dubai
  • Fraud
  • 9

Zuixig225 is a fraud, he don't sell through dhgate.com or paypal. he only need direct money transfer through western union.i asked about this order: http://www.dhgate.com/product/original-lenovo-b6000-h-16g-yoga-tablet-8/192580270.html#s1-11-1|3574988941 and i tell him to pay through the regular dhgate.com channels, he told me that this is not possible, and he don't sell through dhgate. so i... Read more

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I got flower girl dress wasnt colour online and had green leaves that were clearly not on the one I ordered also way to long I was very politely told I couldnt return

  • May 27
  • Footwear and Clothing
  • Daytona Beach, Florida
  • Poor Quality Dress
  • 9
DhGate - Dress Received Late - POOR Quality and Fit.
1 of 8

I received the dress over a month late, and upon opening it - it was of poor quality, and the fit was terrible. Any alterations needed would have been very expensive. I have opened a dispute and have been unable to upload photos as evidence. No one has responded from the factory or from DHGate - I can not even get a customer service representative on chat. DO NOT BUY FROM THEM. You may think... Read more

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  • May 02
  • Footwear and Clothing
  • Wallingford, Connecticut
  • Undelivered Dress
  • 13

i ordered a dress from this company and I was suppose to get my dress in the 30th of may and never received anything I have spent a total of $207.96 dollars with no exchange of the dress. My dress was for prom and now I cant attend my prom due to false advertisement of the order, all I'm asking is for my money back since I wont b getting my dress. Whatever it is that they're doing is wrong and... Read more

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  • May 01
  • Shopping
  • Saginaw, Michigan
  • Refund Service
  • 11

On April 30 I tried to apply a $20.00 credit to a purchase of three products and even worked with "customer relations" and after more than 30 minutes got so frustrated I cancelled my order. On May 1, after reviewing DH Gate rules, I asked for a refund of a $40.00 credit and, even though rules state I should receive the refund, they denied the refund and kept telling me to apply amount to new... Read more

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  • Apr 18
  • Online Shopping
  • Lakewood, Ohio
  • Epacket Shipping
  • 10

I paid a lot of extra money for epacket shipping 7-12 days to the US and the seller shipped the items china post air mail I'll be lucky to get it by christmas. china post will take way to long like 3 weeks do not pay for faster shipping you will only snail mail **** Read more

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