DhGate Complaints and Reviews

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DhGate
Main address: 6F Dimeng Commercial Building No.3-2 100191 Beijing China
86-10-82257676, 86-10-82025922, service@dhgate.com
  • 67+4 mobile complaints
  • $20.7K claimed losses
  • $291 average
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  • Oct 18
  • Online Shopping
  • Tracking Number
  • 26

Did you know that DHGate have a Facebook page, where YOU (ripped off customer) can post a comment. And you can keep posting comments. That's what I'm doing ... I've posted a few, and done reviews on a few consumer sites and DHGate have contacted me! They still can't tell me where my order is, but it's something. Hey, if all the ripped off customers got busy on Facebook something might happen ...... Read more

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  • Oct 18
  • Online Shopping
  • Redlands, California
  • Tracking Number
  • 1
  • 1
  • 21

Why does a company this large have no customer service?? Every time I've tried to contact them this past 4 days I've gotten absolutely nowhere! I always get an automated response and their online chat people can't understand what I'm saying. The seller likewise can't understand!! What's going on here? Something is wrong with this picture! Hoping /praying the 3 cell phones I ordered will show up!... Read more

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  • Oct 18
  • Online Shopping
  • Package Tracking
  • 8

Can't track my package, call China Air Post, Or anyone from Dhgate wanted to display a mural for open hose and they have not been able to tell me where my order is or how long it will take it has been thirty-three days and I am still waiting to at least find my order all they say it has shipped and it will arrive in 33 days still waiting. I will contact the better business bureau in... Read more

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  • Oct 17
  • Online Shopping
  • Tracking Number
  • 15

DHGate are on FACEBOOK where they continue to advertise products and promote themselves as "a leading e-commerce platform". Yeah right! IF you have suffered from a bad experience with one of their many scamming, dishonest sellers, maybe post a comment ... let others know! DHGate protect themselves so well from accountability with a watertight website, which takes customers in frustrating circles... Read more

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  • From mobile
  • DhGate
  • Oct 17
  • by anonymous
  • #547441

I have the same problem with DH gate I did get my stuff Add comment

     

  • Oct 15
  • Online Shopping
  • Pennsylvania, United States
  • Undelivered Clothes
  • 18

i was scammed $180 for some clothes. they do not uphold their %100 guarantee or whatever the *** it is. their customer service is non existent... they cant even communicate in english properly. if u get someone who speaks english, like i did, a site admin manager previously mentioned by another reviewer, then they will just give u a run-around and *** with u until u *** off. dhgate philosophy... Read more

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  • Oct 15
  • Customer Service
  • Dishonest Trading
  • 1
  • 1
  • 51

UNBELIEVABLY BAD service. SELLER: "LAOWANG" Beijing. Here's what happens. You place an order, you pay for your order. You ask seller some questions about your order - they never reply. 1st alarm bell. FINALLY you get some help through the live chat, and the seller says they will ship the order before the deadline. And they do - exactly one day before. 2nd alarm bell. They actually wait until... Read more

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  • Oct 12
  • Customer Service
  • South Carolina, United States
  • Customer Abuse
  • 3
  • 3
  • 58

They are just liars. Plain and simple. If you want your money stolen from you, and given to a bunch of fraud people, This is the place to go to have that done. Ordered, on September 12, 2014 5 items. All electronics items. I was given a fake order number, which I did not find out until about 2 weeks later. Calling Dhgate was an extremely ineffective way of contact, and just wasted my Skype... Read more

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  • Oct 09
  • Online Shopping
  • Novato, California
  • Order Delivery
  • 1
  • 1
  • 24

I have been waiting on my order and still have yet to receive it. I'm a little worried if I've been scammed. Read more

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  • Oct 09
  • Cellular Phone
  • Chinese Cell Phone
  • 23

I bought a cell phone from Shenzhen. There were issues like chinese programs in chinese and icons. The Air Gesture is messed up takes from 5 to 8 times to get the phone to open. All I asked for in order to get the new replacement sent faster, I wanted to pay for it up front, and once I got the replacement, was going to send the other phone back for the refund on that. I sent the seller over 40... Read more

Was this review helpful? 2 0
 
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