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1.8 Based on 247 reviews
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  • Customers like
    • Product diversity and price 6
    • Pricing 5
    • Web site 4
  • Customers don't like
    • Customer service 26
    • Being lied to 22
    • False tracking number 19
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I want to buy a product ,sent a mesage to seller 2days ago but no answer, next copy and paste of my inquiry: Good mornning, i like your product, need to know if is exacly the same as your picture (the original) . 1,-Want to buy right away if you gurantee the same as showed. 2.-Could be delivery faster than usual if i select free shipping to México? 3.-wishing to stablish long term transactions VIP's costumer from Canada-Mexico-USA. Shopify... Read more

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Ordered a purse had confirmation that they received my money, gave me a tracking number and said it had shipped. Then I started getting text messages that my order was cancelled because they didn't get my money. The money had cleared my bank. I notified the seller several times he tells me they didn't get the money so my order was cancelled. I am one pissed off person. I have where the money went the tracking number. Go figure. So who got the... Read more

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I am very excited about DHgate team and these service costumers are brilliant and very friendly.

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I purchased a benchmade otf knife and a butterfly knife from different sellers of dhgate and both knives were pure ***. I did everything customer service asked and sent all proof and they still screwed me over. They are all conn artist and fraud experts. Lost some good money with these sorry *** commies, out to *** off the Americans how ever they can. Dhgate is a piece of trash company. Buy nothing from them. Read more

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I have never ordered from DHGate. I just set up my account a few days ago and was told that if I complete my profile they would email me a coupon within two days. Well I never received my coupon so I went on the online chat. Agent was extremely nice and helpful. They walked me through how to check my profile to be sure that I had set up everything correctly. When they saw I had they exculpated the issue to upper management to not only resolve... Read more

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Hi, I received a email on 11th August saying my order was cancelled ref order no 33193803. Its been so long still i haven't received my money. Looks like its a out of stock. Let me know the status on my money. I am not happy with the response i get. I am busy with my work.. and everyday checking the link for response and going for live chat is not a happy feeling. Or let me know whether its possible for you to get me the same ring i order for.... Read more

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first issue is the product quality was not as advertised. second issue was that the quantity I order was not correct. I messaged both the sellers and I am waiting for their response. Also opened the dispute process as per the DHGate customer service worker, so I am waiting to see what is next. Once I have an update I will see if I can update this review. But some good news is that the shipping was very fast. Especially since I am here in Canada... Read more

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I was worried about my money. As dhgate says false tracking number suspected. dhgate representative was very nice.And assure me that my money is complete safe with dhgate secure bank account. He says that Dhgate is a platform between you and the seller so rest assured that your payment is still safe with our secure bank account and will not be released to the seller not unless you received the item or is satisfied with the order." He was quite... Read more

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It took almost 2 months to received order. When recieved the chrochet neckline was cut damage . I show all the packaging took a picture of the plastic wrap was not cut when open . Order came was already damage . I still dispute this to seller. Read more

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Spoke to customer services who informed me there were a few issues, but they thought all had been fixed. I sent a screenshot and was informed it would go straight to IT dept. Customer service agents are always very helpful and remove any concerns i have immediately. Great to deal with and always polite. A few times when an item hasn`t arrived, or been any kind of delay, i`ve immediately went to the live help section and someone has came online... Read more

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