DhGate Complaints and Reviews

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DhGate
Main address: 6F Dimeng Commercial Building No.3-2 100191 Beijing China
86-10-82257676, 86-10-82025922, service@dhgate.com
  • 90+4 mobile complaints
  • $23.9K claimed losses
  • $254 average
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  • Nov 19
  • Footwear and Clothing
  • Boca Raton, Florida
  • Gown
  • 50

DO NOT FALL INTO THEIR TRAP! The reviews you are reading are not just picky divas who couldn't get that exact shade of fuchsia they wanted. In an effort to save money, (HA!), I ordered a gown for my son's wedding. The site does not permit you to order a custom color from a chart without FIRST selecting one of the standard color "swatches" on the screen. I contacted customer service "chat" to... Read more

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  • Nov 18
  • Online Shopping
  • Clothing
  • 2
  • 2
  • 47

DHGate, your dishonest seller "Laowang" took my money 99 days ago. 28/08/14 I placed my order AND GAVE YOU MY MONEY. Seller scammed me & sent false tracking number. I STILL HAVE NO REFUND. You have delayed this in so many ways, promising me a refund blah blah blah - then the final insult - your customer service people say it will take 10-15 days to process!!!!! That's truly the biggest... Read more

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  • Nov 17
  • Online Shopping
  • Shoes
  • 2
  • 2
  • 35

i have ordered a pair of shoes..the tracking number was given a tracking number which has proven to be fake???the seller doesnt care to respond to any email,,the dh gate support team is there but as good as nothing/***...they have to say just one thing contact the seller,,and the seller is not there for any help so it finally means that they are just fooling with us,,,it is a lesson for every e... Read more

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  • Nov 16
  • Service Centers and Customer Services
  • Houston, Texas
  • Bmw Motorcycle Diagnostic
  • 2
  • 2
  • 16

I have been sold a fake, counterfeit BMW motorcycle diagnostic tool. It even came in the legal manufacturer's package. The manufacturer is Carobd. Both DHgate and Carobd are in cahoots. Both are the lowest that China has to offer. No one takes responsibility. I have been nice for about a year now. No more! Read more

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  • Nov 12
  • Online Shopping
  • Stone, St Helens
  • Online Order
  • 3
  • 3
  • 75

Dodgy sellers, and DHGate does not care and does nothing to stop them! “I made a transaction and the seller told me to cancel the transaction because the price was too low. I contacted DHGate's customer services to make the seller honour the transaction and DHGate said to negotiate with the seller & that DHGate can't do anything. The seller was not willing to negotiate, DHGate did nothing, i... Read more

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  • Nov 11
  • Online Shopping
  • Shallotte, North Carolina
  • Tracking Number
  • 3
  • 3
  • 60

I am having problems that I have seen 98% of complaints about. Getting fake tracking number for days. It is ridiculous and I was hoping to use this company much more. After what I read I'm dreading the process with customer service and getting a refund! As a business owner,horrible customer service and letting sellers running scams is bad business. Biggest part is if you file complaint you give... Read more

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  • Nov 09
  • Footwear and Clothing
  • Seller
  • 3
  • 3
  • 95

The WORST thing about DHGate is this. If you have been ripped off really badly, you file a dispute right? But filing a dispute means you cannot place feedback about your situation. That means nobody can read about your experience with a DISHONEST SELLER. Which means unsuspecting "customers" will fall into exactly the same trap that you just did. This, in itself, says so much about DHGate and... Read more

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  • Nov 08
  • Footwear and Clothing
  • New York, United States
  • Positive Experience
  • 2
  • 2
  • 244

I ordered 4 pairs of shoes on October 17, 2014. The shoes arrived on November 7, 2014. They were exactly as I expected when buying from a chinese company - knockoffs. Knock off air Jordans and 3 other types of shoe. I gotta say I am very pleased with the quality. I know they are fakes but people really dont notice. Only 2 things, the customer service for this company was terrible and they always... Read more

Was this review helpful? 0 1

     

  • Nov 07
  • Online Shopping
  • Clothing
  • 3
  • 3
  • 70

Just reading some reviews on this site about DHGATE. I was ripped off and scammed with the old "FALSE TRACKING NUMBER TRICK". Nice work DHGate. How are these people allowed to continue to trade? GET ON THEIR FACEBOOK PAGE PEOPLE, TELL IT LIKE IT IS. At least warn potential "customers" what their DHGate experience might be like. They are SO dishonest, SO without remorse, SO unapologetic. ... Read more

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  • Nov 05
  • Cellular Phone
  • Georgia, United States
  • Iphone 5S
  • 3
  • 3
  • 86

Recieved a fake tracking number after purchasing a phone on Dhgate on the 4th November. Contacted customer service immediately and was assured everything will be sorted out. Then this morning live chat tells me "we can't locate your order" and started acting like they didn't know anything. Jerked me around this morning on live chat for 20 minutes asking obvious /*** questions and trying to... Read more

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