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  • Customers like
    • Product diversity and price2
    • Dhgate cs2
    • Shoe quality1
  • Customers don't like
    • Customer service21
    • Being lied to21
    • False tracking number17

  • 2 days ago
  • Online Shopping
  • Overland Park, Kansas
  • 29
  • REVIEW RATING 4/5

Ordered two sweatsuits specified to be 2x in american sizes ,recieved orders for kid sizes,ask to return and dispute order dhgate sends me a message of payment being released to seller disipite my attempts to get a refund.willnever shop dhgate again.takes to long to recieve product than if its not rite size have to pull teeth to recieve adequate help and must return at own expence but shipping is... Read more

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  • From mobile
  • Dhgate
  • Jul 29
  • by anonymous
  • #673684

Ordered fabric in May and still waiting delivery. Lost my money and when I contacted customer services, I was told it was an invalid tracking number and to contact the merchant, merchant just keeps messaging and saying he will check it. But nothing is happening. Add comment

  • Jul 24
  • Online Shopping
  • Columbine, Colorado
  • Wedding Dress
  • 120
  • REVIEW RATING 4/5

I ordered a Wedding dress paid full price and waited I was give a false tracking number. I spoke with customer service, the manufacture was lied to then tricked into the cancel dispute button so I could "maybe still get my dress then was give a 0.1 cent refund. All 5 days before my wedding. I have called the credit card company for full refund but that still won't get me a wedding dress. I think... Read more

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  • Jul 23
  • Auctions and Internet Stores
  • Sault Sainte Marie, Ontario
  • Dhgate Refund Policy
  • 59
  • REVIEW RATING 4/5

If you get your order your doing good but be careful, 80% of my orders have been wrong product shipped, item not shipped, no tracking number and never receiving product as listed. This company is like E bay in USA but they deal with Chinese companies which does not comprehend the English language & does not stand up to there own policies. I stress warning and read the fine print. Product... Read more

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  • Jul 22
  • Online Shopping
  • Minmin Led Light
  • 46
  • REVIEW RATING 4/5

In January, I purchased 5 LED ceiling lights from minminled (MinMin Technology) through DHGATE for a total of $150. These lights are supposed to last something like 10 years. Three of the lights failed within a couple of months. In June, I tried contacting minminled through the DHGATE.COM website and heard nothing back. I sent a follow up message in July and still heard nothing back. In... Read more

Was this review helpful? 1 1

  • Jul 18
  • Online Shopping
  • San Francisco, California
  • Dhgate Online Order
  • 110
  • REVIEW RATING 4/5

Broken product, dishonest "customer service" and promises not kept. Buyer beware. I ordered an item which, upon arrival, did not work. After jumping through dozens of hoops (I'm very persistent) including having to send a video in their specific format "proving" the item did not work, I returned the item. In numerous emails and in messages back and forth on their web site, they assured me the... Read more

Was this review helpful? 1 1

  • Jul 17
  • Online Shopping
  • Staten Island, New York
  • Wifi Router
  • 38
  • REVIEW RATING 4/5

purchased wifi router, got comple wrong item 4 months later,no refund. we all need to stop theses crooks,from doing business in our nation,once and for all. please don't buy from dhgate sellers. the also list false specs on their products. BEWARE OF DEALING WIYH THESE CROOKS. NO ONE SHOULD BE BUYING FROM THEM, they keep your money and don't refund it. they also sellers ship item as gifts.so... Read more

Was this review helpful? 1 0

  • Jul 17
  • Online Shopping
  • Dhgate Refund Policy
  • 80
  • REVIEW RATING 4/5

Absolute scam!!!!!!!!!!!!! do not use this site, their "money back guarantee" is a lie! I was told in writing that I would be refunded in full for: 1. the product 2. shipping the item back However, after 3 months of literally (and I seriously mean it) contacting customer service EVERYDAY, I finally received the refund money for the product, but never for the $162.72 FedEx shipping fee i... Read more

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  • Jul 16
  • Online Shopping
  • Owings Mills, Maryland
  • Dhgate Online Order
  • 76
  • REVIEW RATING 4/5

Just ordered from them yesterday and today I found 2 transactions one for 40 dollars and one for 60 dollars in California when I am in Maryland. Had to call my bank , card is now cancelled, and an investigation is going to happen. It may not be the seller using DHGATE, but someo e in the company who can get the CC info. I was charged the right amount for what I ordered but the coincidence of the... Read more

Was this review helpful? 2 1

  • Jul 13
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Bitmain Antminer S5 Bitcoin Miner
  • 38
  • REVIEW RATING 4/5

I ordered via the DHgate Bitmain Antminer S5 through a device. http://www.dhgate.com/product/antminer-btc-miner-ants-latest-s5-1150gh/216090298.html#myaccount_orderdetail-1-null Unfortunately, I came across a hustler who preached cheaply, and after buying sent the tracking number. When the couple arrived in the mail weeks later, there was a small empty envelope. The scammer name: wind999 The ad... Read more

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