Submit ›
  • Customers like
    • Arrival time1
    • Dhgate cs1
    • Shoe quality1
  • Customers don't like
    • Being lied to19
    • Customer service19
    • False tracking number15

  • 23 hours ago
  • Kids' Stores
  • Houston, Texas
  • Cupcake Dress
  • 7
  • REVIEW RATING 4/5

I ordered a cupcake dress for kid. Needed if by certain date for show. The seller lied that it will be delivered. Received late after due date, something of different fashion and several sizes bigger. In order to get refund they ask to pay shipping cost out of my pocket. Waste of time and money. DHgate Buyer Protection is a Joke. Initially they propose unacceptable options, and then even if you... Read more

Was this review helpful? 0 0

  • May 18
  • Online Shopping
  • Eureka, California
  • Corset
  • 22
  • REVIEW RATING 4/5

"I purchased an item through DHGate. I received the wrong item from the seller credit_1000. The seller ignored my messages for 5 days until I returned the incorrect item to the address it was shipped from. Now the seller and DHGate refuse to return my money or send the correct item" The seller pretended not to understand that I wanted the correct item sent and every time I contacted DHGate I had... Read more

Was this review helpful? 0 0

  • May 18
  • Footwear and Clothing
  • Englewood, Colorado
  • Dress
  • 1
  • 1
  • 5
  • REVIEW RATING 4/5

placed an order. never received it contacted customer service said they couldnt do anything. contacted seller they never replied. poor customer service something should have been done. money down the drain. my daughters first homecoming event and the dress i paid for i never received. will never order from here again. its just like stealing money. then they say that they cant get in contact with... Read more

Was this review helpful? 0 0

  • May 13
  • Online Shopping
  • Irvine, California
  • Online Order
  • 1
  • 1
  • 43
  • REVIEW RATING 4/5

Order #1572608830. About this I place this order from a supplier and before I place this order ask him do you have in stock he told I have it. I order 20 pcs remote from me and after paid he send two times invalid tracking number.But DHGATE resolution center after almost two month later DHgate refund my original payment 581. But according to dhgate rule per invalid tracking number they should... Read more

Was this review helpful? 1 0

  • May 11
  • Online Shopping
  • Barcelona, Catalonia
  • Online Order
  • 1
  • 1
  • 40
  • REVIEW RATING 3/5

Carrefully this web page ! after I made my order and the supplier make a lot of mistakes for send my the order. When i ask the customer service tell me "no problem because you don't pay until receive". But it isn't true. They get paid in my banc and never received the parcel when i saw that i contact again and now they dhgate tell me sorry but i need to solve this with the supplier directly and... Read more

Was this review helpful? 0 0

  • May 11
  • Footwear and Clothing
  • Edinburgh, Edinburgh, City Of
  • Wedding Dress
  • 1
  • 1
  • 24
  • REVIEW RATING 4/5

I ordered wedding dress. It was sent to US instead UK. I agreed with seller to refund my money into my dhgate account, because my old bank account was closed one month ago. I contact dhgate explaining them situation as well. They are claiming now that my money should be on my ALREADY CLOSED BANK ACCOUNT. Even if I sent them prove from the bank showing that money were never received. I showed them... Read more

Was this review helpful? 0 0
  • From mobile
  • Dhgate
  • May 09
  • by anonymous
  • #633261

I'm mad that u guys dont have a number,plus the dresses I buy was for my niece that running for queen you guys dont know how disappointed I am. Add comment

  • May 07
  • Online Shopping
  • Tampa, Florida
  • Online Order
  • 2
  • 2
  • 26
  • REVIEW RATING 4/5

Hi I made a order on March 28th and I still have not got my stuff as of May 7th,I'm a very mad person can't get no help through customer service just a bunch of run around *** and lying, It won't let me get my money back. Someone please help if u no how to solve this. BEWARE DONT ORDER FROM This COMPANY! !!!!!!!!!!!!!!!!) Read more

Was this review helpful? 0 0

  • May 06
  • Online Shopping
  • Richmond, Virginia
  • Online Order
  • 1
  • 1
  • 35
  • REVIEW RATING 3/5

I had a horrible experience. No live customer service. The chat rep gives generic responses and not muvh help. I had to wait over 30 days for the product which is too small. I am still trying to get a refund. Beware of this company Read more

Was this review helpful? 0 3
  • From mobile
  • Dhgate
  • May 03
  • by anonymous
  • #630385

I bought a foreo facial brush for an unreal low price. I get the brush, input the serial number located on the card that came with the supposedly new product, and the foreo website said that number had already been registered. I tried to contact customer service (no US number available so i had to use live chat) and after 2 months of complaining still have not received a refund. Add comment

Had an experience with Dhgate?

Write a review
Did not find what you were looking for?
 
×
You are reading about Dhgate.
Filing a new complaint about
×