1.5
  • Shoe quality1 votes
  • Arrival time1 votes
  • Being Lied To10 votes
  • Customer Service9 votes
  • False Tracking Number8 votes
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  • Jan 27
  • Online Shopping
  • Tampa, Florida
  • Online Order
  • 1
  • 1
  • 50
  • REVIEW RATING 4/5

package did not ship contacted them several time over the course of 20 days and was told nothing they could do contact the seller sell refused to answer my messages and still to this day refuses and i still have not revived the items i ordered i contacted dhgate for help with the matter and i got told the following in a chat last chat i got this for there chat support!! "Yen 2015-01-22 04:23:48... Read more

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  • Jan 11
  • Luxury / Jewelry
  • Bloomfield, New Jersey
  • Bracelet
  • 1
  • 1
  • 290
  • REVIEW RATING 5/5
Dhgate - Review about Bracelet from Bloomfield, New Jersey
1 of 3

i have recenty ordered two alex and ani bracelets and then they gave me a tracking number but i think it was fake i told them where was my bracelets the bracelets was only $2 each and i had more than that on my card a few days later they sent me a email saying that my order has been canceled and then they took my money that was on my card i was very disapointed and then they sent me a email... Read more

Was this review helpful? 4 1

  • Jan 11
  • Footwear and Clothing
  • Baltimore, Maryland
  • Petticoat
  • 1
  • 1
  • 221
  • REVIEW RATING 5/5

I ordered two items (a corset and a petticoat), to be delivered in time for Halloween. When the date became closer, I became more concerned because the items hadn't shown up. I spoke with a rep, and she assured me that my items would arrive on time. Of course they did not. I attempted to get a refund and return the items to no avail. I tried contacting the seller, and going through arbitration. ... Read more

Was this review helpful? 2 1

Horrible customer service from Sil and Christian I bought three items from a buyer named dangdangqiu i only received one item out of the three. I contacted the seller and customer service they said on their end all three was delivered on the same tracking number which only one product was there. End result they are not giving me back my money or sending the product I paid for. SCAM Add comment

  • Jan 10
  • Products
  • Wolverhampton, England
  • Mascot
  • 2
  • 2
  • 102
  • REVIEW RATING 5/5

Ordered a Mascot on the 17th of Novemeber for use at a party on the 20th December. Seller stated 3 days dispatch time. was given a tracking number that for weeks came up with no information attached to it. On speaking to Seller was reassured item was on the way and it would be on time... Item was not dispatched until 22 DECEMBER!!! Tried using the dispute service but completely unhelpful, was... Read more

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  • Jan 05
  • Online Shopping
  • Fontana, California
  • Christmas Present
  • 1
  • 1
  • 105
  • REVIEW RATING 4/5

I ordered my sons Christmas present and it said 2-4 days it what we paid for and it STILL HAS NOT COME!! I'm also another customer thinking I've been robbed by your company! When I try calling the customer service like I get a recording every time in Chinese!! Read more

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  • From mobile
  • Dhgate
  • Jan 05
  • by anonymous
  • #578412

I ordered clothes and some other stuff for Christmas scense the beginning of December i only got half of my order and am still missing two more things its already January and still got none of them or either you guys send me my complete order or other wise i will announce this on the tv news & news paper i want amswers ASP!!!! Add comment

  • Dec 30, 2014
  • Online Shopping
  • Tampa, Florida
  • Online Order
  • 1
  • 1
  • 156
  • REVIEW RATING 4/5

Made a purchase 12/4/14 and still haven't received it. I've been getting the tracking number run around and still in progress lies. Ask for refund and was given to technicality about policies. I reported the incident to Internet crimes and hopefully the matter can be investigated. Read more

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  • Dec 26, 2014
  • Footwear and Clothing
  • Lynchburg, Virginia
  • Dress
  • 2
  • 2
  • 256
  • REVIEW RATING 5/5

I ordered a dress, it took 25 days to receive it, and when I got it I was instantly disappointed. It looked absolutely hideous and nothing like the picture. I asked to return it for a full refund, and per their refund policy I am not supposed to be responsible for return shipping. The seller refused to reimburse return shipping, so I escalated the process through their mediation process. They... Read more

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  • Dec 25, 2014
  • Cellular Phone
  • Cell Phone
  • 1
  • 1
  • 133
  • REVIEW RATING 5/5

Placed an order for a cell phone and recieved an empty envelope....... A month later! Out $120 for nothing and Customer service is non existent. They DO NOT want to hear if something went wrong. They keep reassuring me everything is ok and they will deal with this issue but their live chat staff have no records of our conversations and every time I chat with them it's a new person..........their... Read more

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