1.6
  • Shoe quality1 votes
  • Arrival time1 votes
  • Being Lied To13 votes
  • Customer Service13 votes
  • False Tracking Number10 votes
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  • 2 days ago
  • Online Shopping
  • Cottonwood, Arizona
  • Online Order
  • 45
  • REVIEW RATING 4/5

I ordered an item in December 2014. I never received the item. I had to go through a very long process to get a refund. The company agreed to the refund but did not refund my credit card or send me a refund check. Their Customer Service People did not assist with the problem and lied about how they would take care of everything. I am still trying to get my refund but doubt if I ever will get... Read more

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  • Feb 21
  • Online Shopping
  • Hampton, Virginia
  • Online Order
  • 3
  • 3
  • 47
  • REVIEW RATING 4/5

I just never got what I paid for and the order stayed in the awaiting shipment step! This is so disrespectful Read more

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  • Feb 14
  • Luxury / Jewelry
  • Collegeville, Pennsylvania
  • Michele Watch
  • 2
  • 2
  • 184
  • REVIEW RATING 5/5

This company is a wholesale China based company which offers low cost replica and other items. I ordered a Michele watch,the seller answered my questions the second day after the purchase, paid in full with a debit. He proceeded to tell me he was out of stock of the watch. He created a fake tracking number, DHgate system showed it was being shipped. The end result of this process was a nightmare... Read more

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  • Feb 13
  • Online Shopping
  • Fareham, Hampshire
  • Online Order
  • 1
  • 1
  • 85
  • REVIEW RATING 4/5

The same old story. Paid money got fake tracking cant cancel banging head against the wall trying to get satisfaction. Waste of time agents full of black sloppy stuff. out of pocket by $500 Never again Customer service pledge absolutely useless it should be called sellers protection racket. Contacted Master Card to get my money back which although may take time it is the only way. Now expecting... Read more

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  • From mobile
  • Dhgate
  • Feb 12
  • by anonymous
  • #594291

working with dhgate has been wonderful until this one seller gave me issues with tracking number and took forever to send my package to me!, i stil hve yet to get my package and i ordered it a while go! Add comment

  • Feb 07
  • Online Shopping
  • Auckland, Auckland
  • Return Policy
  • 1
  • 1
  • 88
  • REVIEW RATING 4/5

I found out that the refund and return policy is not real, when I disputed an item I purchased after communication with the seller concerned me, I expected more professionalism from the company I bought it through and got this reply "Sorry we can't help you dear we are releasing payment to the seller!" Kind regards Suzie No option to return items no refund. Read more

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  • Feb 03
  • Footwear and Clothing
  • Lake Worth, Florida
  • Blouse
  • 6
  • 6
  • 119
  • REVIEW RATING 5/5
Dhgate - Ripped shirts and severely undersized.
1 of 2

2014 New Fashion Women's Blouse Lace Sleeve Loose Tops round neck T-shirt Chiffion Tops Emboriey Gorgeous long Sleeve SHIRTS Free Shipping Item code: 210741821 I purchased 2 of the same shirts from this company. When they arrived they were both damaged. The company offered me a full refund ONLY IF I RETURNED THE MERCHANDISE AT MY EXPENSE. Seeing that I as the consumer purchased them in good... Read more

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  • Feb 01
  • Appliances and Electronics
  • Seminole, Florida
  • Video Camera
  • 1
  • 1
  • 82
  • REVIEW RATING 4/5

Bought a video camera hat on dhgate.com. Item was promised 11-20 days. Item came in thirty days and wasn't the item shown in the picture. Instructions for hat (video camera) came in broken english and I couldn't understand them. So I emailed the seller and of course the seller responded in broken english. When I tell you broken english I mean beyond any comprehension of understanding what... Read more

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  • From mobile
  • Dhgate
  • Feb 01
  • by anonymous
  • #589274

I orderd dress they took money from credit card now i cant even get on sight to check to c if its been shipped or not no gmails or anything i try call number then it just clicks and hangs up Add comment

  • Jan 31
  • Luxury / Jewelry
  • Collegeville, Pennsylvania
  • Watch
  • 2
  • 2
  • 82
  • REVIEW RATING 4/5

I ordered a Michle watch on 1/27/2015,seller set up a fake tracking number. He know states not in stock, wrong watch,I can't dispute it or get a refund,the window for this won't allow me to proceed. The chat people or customer people say it's because it is showing shipped. I have no one to ask anymore, DHgate withdrew $168.19 3 days after I ordered and paid. I can't get open a case until it shows... Read more

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