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  • Customers like
    • Shoe quality1
    • Arrival time1
    • Dhgate cs1
  • Customers don't like
    • Customer service20
    • Being lied to20
    • False tracking number17
  • From mobile
  • Dhgate
  • 1 day ago
  • by anonymous
  • #660643

I have ordered and paid for a kid pair of shoes and have since not received the items and no information as to why my order has been delayed. My email. dnankegbe.37s@gmail.com Tel. 00447885538142. My order number is 1576522723 Add comment

  • 2 days ago
  • Online Shopping
  • Gorton, England
  • 53
  • REVIEW RATING 4/5

I recently signed up to DHgate and orderer some hair extension. After the transcation went through, I then recieves an email from DHgate safety something and they were asking me to verify my payment details. They sent me a form which i had to fill out then send it together with a picture of front and back of my credit card. I found this odd, then replied and told them that I was unwilling to to... Read more

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  • From mobile
  • Dhgate
  • Jul 02
  • by anonymous
  • #660105

I recently purchased my formal dress at DHgate, when the dress came it looked nothing like the dress I ordered. Beads weren't on properly, I've tried to explain that the dress they gave me was the wrong one. They won't give me my money back and said I have to keep it. The dress they gave me is so ugly :( I won't be going to formal because I spent the last of my money on that dress :(. Add comment

  • From mobile
  • Dhgate
  • Jul 01
  • by anonymous
  • #659422

Were the *** my 6 Shooter i order 2 months ago?... It was supose to be here like a month ago. Id like it to be shipped to Cuba N.Y. pronto Add comment

  • Jun 26
  • Footwear and Clothing
  • Ohio, United States
  • Wedding Dress
  • 104
  • REVIEW RATING 4/5

I purchased a wedding dress that was promised to look just as the picture. It arrived on time, but many areas were not sewn and the beading was loose, as well as the seams being puckered and uneven. It looked awful! I returned the dress (at my expense) and was promised a full refund and a refund of the return shipping. I received the refund of the dress, but after several months of complaining to... Read more

Was this review helpful? 2 0

  • Jun 23
  • Online Shopping
  • Wheeling, Illinois
  • Positive Experience
  • 117
  • REVIEW RATING 4/5

so I've bought a number of things from the DHGate website. Delivery is usually surprisingly quick (sometimes as little as two weeks), given that they're usually coming from China, and I've always received exactly what was advertised. On the one occasion I received a faulty item I contacted Customer Services and we reached an amicable solution. DHGate is a broker and some suppliers will... Read more

Was this review helpful? 2 0

  • Jun 21
  • Footwear and Clothing
  • Mandeville, Louisiana
  • Dress
  • 1
  • 1
  • 70
  • REVIEW RATING 4/5

Buyer beware I placed a time sensitive order for flower girl dress then got ship date later then shown before order was places and would be further delayed due to a Chinese holiday and possibly customs. I immediately contacted them to cancel. Their "guarantee" says they do not pay seller until item is received. This is false. They would not give me a refund, they said the seller had to approve,... Read more

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  • Jun 21
  • Online Shopping
  • Pensacola, Florida
  • Online Order
  • 2
  • 2
  • 180
  • REVIEW RATING 4/5

They are thieves DO NOT attempt to purchase from this Company BEWARE of this company, I placed a order back in April and decided the next day to cancel and requested a refund the day after my original and they would not refund me as I requested, this went on for many days trying to get my refund they took the 125.00 any way and would not give it back and sail they shipped the product I didn't... Read more

Was this review helpful? 1 0

100% FULL

  • Jun 14
  • Footwear and Clothing
  • Sydney, New South Wales
  • Formal Dress
  • 1
  • 1
  • 115
  • REVIEW RATING 5/5
DHgate cusotmer service &
1 of 2

No one order from Dhgate especially from this seller ! They've directed me to so many places & I've been waiting over 2 and a half months for my dress! Literally I've been talking to a brick wall, with all their answer not solving any problems!!!! Such a disgrace considering this company is well known!!!! They've honestly lost a customer, terrible cusotmer service, terrible sellers. And to... Read more

Was this review helpful? 1 0

  • Jun 14
  • Weddings
  • Kansas City, Missouri
  • Wedding Dress
  • 1
  • 1
  • 92
  • REVIEW RATING 4/5

I had cancelled my order after I received calls from the manufacturer in China. My conversations with them made me uncomfortable buying my wedding dress from them. I verbalized and communicated via email through dhgate that i wished to cancel my order. The first dress arrived 3 weeks later and after frustration trying to return it and the dress fit well I decided to keep it. I had clearly... Read more

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