DhGate Complaints and Reviews

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DhGate
Main address: 6F Dimeng Commercial Building No.3-2 100191 Beijing China
86-10-82257676, 86-10-82025922, service@dhgate.com
  • 70+4 mobile complaints
  • $22K claimed losses
  • $297 average
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  • 6 hours ago
  • Online Shopping
  • Texas, United States
  • Faucets And Jewelry
  • 5

It is always the same old game. Over and over and over again. It has been this way for 37 days. they keep lying and delaying me. lying and delaying me. lying and delying me. i have never been more frustrated in my whole life, i can honestly say as a peaceful person i could probably really hurt somebody right now! i feel like whatever i say it won't help and it won't make a difference. i feel... Read more

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  • 7 hours ago
  • Customer Service
  • New Jersey, United States
  • Terrible Communication Issue
  • 6

I am in disbelief that this company got as large as its gotten. For the PAST 19 DAYS I have been jumping thru hoops with this company which appears to be run by a bunch of SCAMMERS FIRST they told me they will connect me with a *dispute analyst * THEN they said they will connect me with *site admin* THEN they said in another e-mail 3 DAYS LATER they will connect me with a * case manager * I... Read more

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  • 1 day ago
  • Online Shopping
  • Undelivered Order
  • 12

63 days ago, I placed order and paid. Seller "shipped" exactly 4 weeks later. Gave me tracking number for wrong address. I never received the order. SCAM. I lodged dispute. Now, on day 63, seller offers a refund. I have given seller AN INTEREST FREE LOAN FOR 63 DAYS. I am left with bank fees for international currency exchange. Seller was intentionally dishonest - shouldn't they compensate... Read more

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  • Oct 18
  • Online Shopping
  • Tracking Number
  • 52

Did you know that DHGate have a Facebook page, where YOU (ripped off customer) can post a comment. And you can keep posting comments. That's what I'm doing ... I've posted a few, and done reviews on a few consumer sites and DHGate have contacted me! They still can't tell me where my order is, but it's something. Hey, if all the ripped off customers got busy on Facebook something might happen ...... Read more

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  • Oct 18
  • Online Shopping
  • Redlands, California
  • Tracking Number
  • 1
  • 1
  • 31

Why does a company this large have no customer service?? Every time I've tried to contact them this past 4 days I've gotten absolutely nowhere! I always get an automated response and their online chat people can't understand what I'm saying. The seller likewise can't understand!! What's going on here? Something is wrong with this picture! Hoping /praying the 3 cell phones I ordered will show up!... Read more

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  • Oct 18
  • Online Shopping
  • Package Tracking
  • 14

Can't track my package, call China Air Post, Or anyone from Dhgate wanted to display a mural for open hose and they have not been able to tell me where my order is or how long it will take it has been thirty-three days and I am still waiting to at least find my order all they say it has shipped and it will arrive in 33 days still waiting. I will contact the better business bureau in... Read more

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  • Oct 17
  • Online Shopping
  • Tracking Number
  • 20

DHGate are on FACEBOOK where they continue to advertise products and promote themselves as "a leading e-commerce platform". Yeah right! IF you have suffered from a bad experience with one of their many scamming, dishonest sellers, maybe post a comment ... let others know! DHGate protect themselves so well from accountability with a watertight website, which takes customers in frustrating circles... Read more

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  • From mobile
  • DhGate
  • Oct 17
  • by anonymous
  • #547441

I have the same problem with DH gate I did get my stuff Add comment

     

  • Oct 15
  • Online Shopping
  • Pennsylvania, United States
  • Undelivered Clothes
  • 24

i was scammed $180 for some clothes. they do not uphold their %100 guarantee or whatever the *** it is. their customer service is non existent... they cant even communicate in english properly. if u get someone who speaks english, like i did, a site admin manager previously mentioned by another reviewer, then they will just give u a run-around and *** with u until u *** off. dhgate philosophy... Read more

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  • Oct 15
  • Customer Service
  • Dishonest Trading
  • 1
  • 1
  • 70

UNBELIEVABLY BAD service. SELLER: "LAOWANG" Beijing. Here's what happens. You place an order, you pay for your order. You ask seller some questions about your order - they never reply. 1st alarm bell. FINALLY you get some help through the live chat, and the seller says they will ship the order before the deadline. And they do - exactly one day before. 2nd alarm bell. They actually wait until... Read more

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