DhGate Complaints and Reviews

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Main address: 6F Dimeng Commercial Building No.3-2 100191 Beijing China
86-10-82257676, 86-10-82025922, service@dhgate.com
  • 53+3 mobile complaints
  • $18.7K claimed losses
  • $335 average
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  • Sep 02
  • Products
  • Ammanford, Wales
  • Hair Accessories
  • 62

I purchase some hair extensions in 14/07/14 first of all the parcel was delivered to the wrong address cost me money in phone calls to DHL then when I opened the parcel there was one bundle missing and the quality was very poor!! I followed the procedures and raised a dispute the seller sent a chinese return address and it would have cost me £54 to do track and trace, so I returned it by... Read more

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  • Jul 27
  • Online Shopping
  • Refund Claim
  • 184

1 order I did not receive at all. The seller and DHGate agreed a refund you get the refund in online DHPay account. Than you need too transfer the money using western Union. The send the money too create the MTCN number but than withdraw it so they get the money back. Than they claim youi got the money back but you did not. Another order I received only 1 out of 4 items. Because the seller send 1... Read more

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  • Jul 20
  • Weddings
  • Never Received Merchandise
  • 2
  • 2
  • 222

I order chairs sashes on 6/16/2014 for my September 7th wedding, with an expectant date of arrival within 7-14 business days. As of 7/20/2014 still have not received my items, but the funds were withdrawn from my account of 6/16/2014. Never received a tracking number and when i tried to log into DHGate I was told that my account doesn't exist. Emailed customer service to find out why they... Read more

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  • From mobile
  • DhGate
  • Jul 10
  • by anonymous
  • #508689

Order some shoe size 8.5 with/ size 39 but I receive size 40 with is size 9 in the shoe kept trying to order give me trouble get on line to just chat with someone about the trouble Add comment

  • From mobile
  • DhGate
  • Jun 26
  • by anonymous
  • #502909

I ordered an Item . First problem invalid tracking number so I demanded a new one the . she then promises that they sent but still no tracking number . So I keep asking. She started apologizing "so sorry we sent wrong one we send you another one" ... LIAR . So I just canceled my order and demanded a full refund. Crossed fingers she *kathy05777 gave me a wrong order number and tracking number . Add comment


  • Jun 19
  • Footwear and Clothing
  • San Jose, California
  • Bridesmaids Dress
  • 78

Scam Scam Scam. Ordered a dress as a bridesmaids dress. The dress came, entirely too small, didn't look like the picture, poor quality. and of course. They are basically giving me the run-around and refusing to give me my money back. They asked me to take pictures, I did. Tons of them. Still nothing. I have talked to every representative at the *** place. and They all say the same thing. Then I... Read more

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  • Jun 12
  • Laptops and Tablets
  • Dubai, Dubai
  • Fraud
  • 63

Zuixig225 is a fraud, he don't sell through dhgate.com or paypal. he only need direct money transfer through western union.i asked about this order: http://www.dhgate.com/product/original-lenovo-b6000-h-16g-yoga-tablet-8/192580270.html#s1-11-1|3574988941 and i tell him to pay through the regular dhgate.com channels, he told me that this is not possible, and he don't sell through dhgate. so i... Read more

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  • From mobile
  • DhGate
  • Jun 05
  • by anonymous
  • #493857

I got flower girl dress wasnt colour online and had green leaves that were clearly not on the one I ordered also way to long I was very politely told I couldnt return Add comment


  • May 27
  • Footwear and Clothing
  • Daytona Beach, Florida
  • Poor Quality Dress
  • 68
DhGate - Dress Received Late - POOR Quality and Fit.
1 of 8

I received the dress over a month late, and upon opening it - it was of poor quality, and the fit was terrible. Any alterations needed would have been very expensive. I have opened a dispute and have been unable to upload photos as evidence. No one has responded from the factory or from DHGate - I can not even get a customer service representative on chat. DO NOT BUY FROM THEM. You may think... Read more

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  • May 02
  • Footwear and Clothing
  • Wallingford, Connecticut
  • Undelivered Dress
  • 45

i ordered a dress from this company and I was suppose to get my dress in the 30th of may and never received anything I have spent a total of $207.96 dollars with no exchange of the dress. My dress was for prom and now I cant attend my prom due to false advertisement of the order, all I'm asking is for my money back since I wont b getting my dress. Whatever it is that they're doing is wrong and... Read more

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