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1.6 Based on 208 reviews
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  • Customers like
    • Product diversity and price 6
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    • Pricing 3
  • Customers don't like
    • Customer service 26
    • Being lied to 22
    • False tracking number 17
  • From mobile
  • 1 day ago
  • #874147

Hi, my name is Aisha Jones, I ordered a dress for my daughter prom, never received the dress, but your company charge my account. I have not received a dress nor a refund. If i don"t receive a refund in the next five days, i will contact my lawyer

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my seller told me to cancel it such us post office lost it in china and they dont wanna reship it my seller told me to cancel it such us post office lost it in china and they dont wanna reship it my seller told me to cancel it such us post office lost it in china and they dont wanna reship it my seller told me to cancel it such us post office lost it in china and they dont wanna reship it my seller told me to cancel it such us post office lost... Read more

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Worst possible company ever worst customer service ever worst versatility ever. I ordered several things from this company most of them got cancelled even though they were paid for I talked to the customer service people on online chat 7 times they committed to do various things nothing happened your safety center put holds on my payment to the suppliers even though the orders were paid for I have no idea why anybody would want to do business... Read more

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I have tried for weeks now to get my refund from this company DHgate.com is where i ordered 2 wigs on line in there ad the wigs look great and states that it 's Brazilian virgin hair it looks nice on line i order 2 Grade 7A full wigs under order #330574890 ...What a big mistake the wigs cost $69.74 each boy was i surprised when they came it they was nothing like the ad on line from DHgate online services i sent the two wigs I sent DHgate a email... Read more

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I purchased several products directly from HD Gate for my son's wedding and other parties, I saved a lot of money on fairy lights, hand blown glass pendants and other smaller items. I do not have any complaints; everything came on time and was as described. If you want to save money, this is a great site to purchase from. You will get what you expect and on time for less than 1/2 the price, most things are about 25% the price you can... Read more

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I ordered on the 21st of June, cancelled on the same day, i contacted the seller to no response, contacted dhgate customer service and i was given generic responses. They said the seller has 7 days to accept my cancellation request. Mind you the seller has not shipped nor responded to messages sent. Then today, this fraudulent seller decided to decline my cancellation and process the order after 5 days i requested the cancellation. This is... Read more

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I have not reseived my order it was lost in the mail they dont want give me my money Read more

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You gave me wrong product i want a full refund Read more

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I'm a (i was a) returning customer on dhgate. I never had problems before until a week ago. They just froze my dhpay account without a reason. They even don't let me know, i found out they froze my account when i tried to pay for 2 orders and dhgate stole my money! This is not normal at all. When i ask customer service why they did it, they don't seem to know. Now i'm asked to upload a picture of my credit card signature, but i don't even have a... Read more

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I ordered a hat over a week ago.. said it would take 3-5 days. By all the customers complaints I assume I'm not going to get it at all. The online "help" is a joke does nothing for you. doesnt even answer the question you asked. I can't find any number to reach these people nor find anywhere to actually enter my tracking number Read more

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